Advertisement
Page 5
SERVICE
In event continued operational difficulties of the completed instrument are experienced, the facil-
ities of the Daystrom, Limited Service Department are at your disposal, or you may contact our
Technical Consultation Department by mail. You will be charged a minimal service fee, plus the
price of any additional material or parts that may be required.
THESE SERVICE POLICIES
APPLY ONLY TO THE COMPLETED INSTRUMENT CONSTRUCTED IN ACCORDANCE WITH
THE INSTRUCTIONS AS STATED IN THE MANUAL.
Instruments that are not entirely completed
or instruments that are modified in design will not be accepted for repair. Instruments showing
evidence of acid core solder or paste fluxes will be returned NOT repaired.
REPLACEMENTS
Material supplied with Heathkits has been carefully selected to meet design requirements and
ordinarily will fulfill its function without difficulty. Occasionally improper instrument operation
can be traced to a faulty component. Should inspection .reveal the necessity for replacement,
write to Daystrom, Limited and supply all of the following information:
A. Thoroughly identify the part in question by using the part number and description found in the
manual parts list.
B. Identify the type and model number of kit in which it is used.
C. Mention date of purchase.
D. Describe the nature of defect or reason for requesting replacement.
Daystrom, Limited will promptly supply the necessary replacement.
Please do not return the
original component until specifically requested to do so.
Do not dismantle the component in
question as this will void the guarantee.
This replacement policy does not cover the free re-
placement of parts that may have been broken or damaged through carelessness on the part of
the kit builder.
SHIPPING INSTRUCTIONS
In
the event that your instrument must be returned for service, these instructions should be
carefully followed.
Wrap the equipment in heavy paper, exerc1smg care to prevent damage. Place the wrapped
equipment in a stout carton of such size that at least three inches of shredded paper, ex-
celsior, or other resilient packing material can be placed between all sides of the wrapped
equipment and the carton. Close and seal the carton with gummed paper tape, or alternately,
tie securely with stout cord. Clearly print the address on the carton as follows:
To:
DAYSTROM, LIMITED
Cooksville, Ontario
ATTACH A LETTER TO THE OUTSIDE OF THE CARTON BEARING YOUR NAME, COMPLETE
ADDRESS, DATE OF PURCHASE, AND A BRIEF DESCRIP'!;ION OF THE DIFFICULTY EN-
COUNTERED. Also, include your name and return address on the outside of the carton. Pref-
erably affix one or more "Fragile" or "Handle With Care" labels to the carton, or otherwise
so mark with a crayon of bright color. Ship by insured parcel post or prepaid express; note
that a carrier cannot be held responsible for damage in transit if, in HIS OPINION, the article
is inadequately packed for shipment.
Advertisement
