Troubleshooting Guide - Ashley AP5617 Owner’s Instruction And Operation Manual

TROUBLESHOOTING GUIDE

• Disconnect the power cord before performing any maintenance! NOTE: Turning the ON/OFF Switch to
"OFF" does not disconnect all power to the electrical components of the stove.
• Never try to repair or replace any part of the stove unless instructions for doing so are given in this manual.
All other work should be done by a trained technician.
PROBLEM
Orange, lazy flame
excessive fuel build-
up in the burnpot
PROBLEM
Fire goes out or
stove shuts down.
PROBLEM
Stove does not
start a fire when
the "ON" button is
pushed
PROBLEM
Experiencing low
exhaust pressure
ATTENTION: THIS WOOD HEATER NEEDS PERIODIC INSPECTION AND REPAIR FOR PROPER
OPERATION. IT IS AGAINST FEDERAL REGULATIONS TO OPERATE THIS WOOD HEATER IN A
MANNER INCONSISTENT WITH OPERATING INSTRUCTIONS IN THIS MANUAL.
CAUSE: To rich air/fuel mixture
Clean out the burnpot and burnpot housing
Make sure that the viewing door is closed and sealed properly. If not, adjust door
catch and/or replace door gaskets.
Check that all outside connections are clear of any obstructions.
Check the exhaust system; clean as needed.
CAUSE: Burnpot burns out of fuel
Hopper is empty, refill the hopper.
Loss of draft pressure. Make sure that the viewing door is closed and sealed
properly. If not, adjust door catch and/or replace door gaskets. Check that all
outside connections are clear of any obstructions. Check the exhaust system; clean
as needed.
Check that the pressure switch connection to the firebox is free of ash or clear of
obstructions.
Auger system is jammed or there is a "bridging" of the fuel in the hopper, preventing
fuel from flowing into the auger feed system.
CAUSE: Auto-Start Igniter fails to ignite the fuel in the burn pot.
Turn the stove "OFF". Clear the unburned fuel from the burnpot and try again.
Check the pellet quality. Replace if moist, wet, or dirty.
Loss of draft pressure. Make sure that the viewing door is closed and sealed
properly. If not, adjust door catch and/or replace door gaskets. Check that all
outside connections are clear of any obstructions. Check the exhaust system; clean
as needed.
Check that the auto-start igniter is not blocked with ash or soot. (The igniter is
located behind the burnpot on the back wall of the firebox.)
Check that the pressure switch connection to the firebox is free of ash or clear of
obstructions.
The auto-start igniter gets "red hot" during start-up. If you can not visibly see the
igniter glowing during start-up, then the igniter may need to be replaced or there
is a problem with the electrical control system.
CAUSE: Power outage
Turn off the circuit board and turn it back on.
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