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Connec- tivity
Issues
Camera
General
General
Help
Even though I am
accessing my Camera
from the same
Wi-Fi ® network, I still
find my Camera is
shown as remote. I can
only access it for 5
minutes at a time.
When I try to view the
Camera, I get a prompt
for Camera firmware
upgrade. What should I
do?
Which platforms are
supported for
accessing my
Camera?
I do not hear any sound
when I am accessing a
remote Camera.
Please check your wireless router
settings. For example, for Buffalo brand
routers there is an option called
Wireless Isolation. Please disable this
option.
Please upgrade your firmware. This
takes around 5 minutes. We push
upgrades from time to time to
improve the Camera features.
Minimum requirement: Windows ® 7*
*Java browser plug-in needed Mac
OS ® version 10.7 Chrome™ version
24
Internet Explorer ® version 9
Safari ® version 6
Java™ version 7
Firefox ® version 18.0 Adobe ®
Flash ® Player 15.0 Android™ 5.0
iPhone ® /iPad ® iOS version 9.0
You can tap on the speaker icon in the
video stream screen to hear audio. By
default the audio is not ON when you
are accessing a remote Camera.
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