Zte Z963VL User Manual page 153

Problem
Cannot turn
your phone
on
nano-SIM
card error
Unable to
connect to
the network
Possible causes
Battery power has been
depleted.
nano-SIM card
malfunction or damage
nano-SIM card inserted
improperly
Debris on the nano-SIM
card contacts
The nano-SIM card is
invalid.
You are not within the
network's service area.
The signal is poor.
Possible solution
Recharge the phone's
battery.
Take the nano-SIM card
to your service provider
for testing.
Insert the nano-SIM
card properly.
Use a soft, dry cloth to
clean the nano-SIM card
contacts.
Contact your service
provider.
Check the service area
with your service
provider.
Move to an open space,
or if you are inside a
building, move closer to
a window.
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