Samsung NV51CG600DSRAA User Manual page 60

Troubleshooting
Problem Possible cause
Food does not The serving size may not be
broil properly. appropriate.
The rack has not been
properly positioned.
The cookware is not suited for
broiling.
In some areas, the power
(voltage) may be low.
The oven The oven thermistor needs to
temperature is be adjusted.
too hot or too
cold.
There is water You may see water or steam
dripping. in some cases depending on
the food you are cooking. This
There is
is not a product malfunction.
steam coming
through the
crack between
the oven body
and the door.
Water remains
in the oven.
60 English
Solution
Refer to the Broiling
recommendation guide for
serving sizes on page 30, and
then try again.
See the Broiling
recommendation guide on
page 30.
Use suitable cookware.
• Preheat the broil element
for 10 minutes.
• See the Broiling
recommendation guide
on page 30.
See Temp adjust in the
Settings section on page 50.
Let the oven cool and then
wipe with a dry dish towel.
Problem Possible cause
I can hear Water is being heated by the
water boiling steam heater.
during steam
cooking.
The oven will The oven temperature is
not self-clean. too high to start a self-clean
operation.
The oven controls have been
set incorrectly.
A self-cleaning cycle cannot
be started if the oven lockout
feature has been activated.
Excessive There is excessive soiling in
smoking during the oven.
a self-cleaning
cycle.
The oven door The oven is too hot.
will not open
after a self-
cleaning cycle.
The oven is not The oven controls were not
clean after a set correctly.
self-cleaning
The oven was heavily soiled.
cycle.
Solution
This is not a product
malfunction.
Allow the oven to cool and
then reset the controls.
See the Self clean section on
page 44.
Deactivate the oven lockout
(see page 21).
Press Off. Open the windows
to rid the room of smoke.
Wait until the self-cleaning
cycle is cancelled. Wipe up the
excessive soil and then start
the self-cleaning cycle again.
Allow the oven to cool.
See the Self clean section on
page 44.
Wipe up heavy spillovers
before starting the self-
cleaning cycle. Heavily soiled
ovens may need to be self-
cleaned again or for a longer
period of time.