Lenovo ThinkEdge SE350 V2 Hardware Maintenance Manual

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ThinkEdge SE350 V2
Hardware Maintenance Guide
Machine Types: 7DA9, 7DBK

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Summary of Contents for Lenovo ThinkEdge SE350 V2

  • Page 1 ThinkEdge SE350 V2 Hardware Maintenance Guide Machine Types: 7DA9, 7DBK...
  • Page 2 Before using this information and the product it supports, be sure to read and understand the safety information and the safety instructions, which are available at: https://pubs.lenovo.com/safety_documentation/ In addition, be sure that you are familiar with the terms and conditions of the Lenovo warranty for your server, which can be found at: http://datacentersupport.lenovo.com/warrantylookup First Edition (July 2023) ©...
  • Page 3: Table Of Contents

    Chapter 2. Internal cable routing . . . 127 Before you call ....175 Identifying connectors ... . 127 © Copyright Lenovo 2023...
  • Page 4 Documents download ... . 179 Taiwan import and export contact information . . . 183 Support websites ....180 ThinkEdge SE350 V2 Hardware Maintenance Guide...
  • Page 5: Safety

    Vor der Installation dieses Produkts die Sicherheitshinweise lesen. Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza. Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet. Antes de instalar este produto, leia as Informações sobre Segurança. © Copyright Lenovo 2023...
  • Page 6: Safety Inspection Checklist

    1 & IEC 60950-1, the standard for Safety of Electronic Equipment within the Field of Audio/Video, Information Technology and Communication Technology. Lenovo assumes you are qualified in the servicing of equipment and trained in recognizing hazards energy levels in products. Access to the equipment is by the use of a tool, lock and key, or other means of security, and is controlled by the authority responsible for the location.
  • Page 7 Click Power ➙ Power Cables to see all line cords. • Make sure that the insulation is not frayed or worn. 3. Check for any obvious non-Lenovo alterations. Use good judgment as to the safety of any non-Lenovo alterations.
  • Page 8 ThinkEdge SE350 V2 Hardware Maintenance Guide...
  • Page 9: Chapter 1. Hardware Replacement Procedures

    – To avoid straining the muscles in your back, lift by standing or by pushing up with your leg muscles. • Back up all important data before making any change related to the disk drives. • Have a small flat-blade screwdriver, a small Phillips screwdriver, and a T8 torx screwdriver available. © Copyright Lenovo 2023...
  • Page 10: Safety Inspection Checklist

    1 & IEC 60950-1, the standard for Safety of Electronic Equipment within the Field of Audio/Video, Information Technology and Communication Technology. Lenovo assumes you are qualified in the servicing of equipment and trained in recognizing hazards energy levels in products. Access to the equipment is by the use of a tool, lock and key, or other means of security, and is controlled by the authority responsible for the location.
  • Page 11: System Reliability Guidelines

    Click Power ➙ Power Cables to see all line cords. • Make sure that the insulation is not frayed or worn. 3. Check for any obvious non-Lenovo alterations. Use good judgment as to the safety of any non-Lenovo alterations.
  • Page 12 • When handling a device, carefully hold it by the edges or the frame. • Do not touch solder joints, pins, or exposed circuitry. • Keep the device from others’ reach to prevent possible damages. ThinkEdge SE350 V2 Hardware Maintenance Guide...
  • Page 13: Memory Module Installation Rules And Order

    For information on the types of memory module supported by this server, see “Memory” section in “Technical specifications” on page 142. Information about optimizing memory performance and configuring memory is available at the Lenovo Press website: https://lenovopress.lenovo.com/servers/options/memory In addition, you can take advantage of a memory configurator, which is available at the following site: https://dcsc.lenovo.com/#/memory_configuration...
  • Page 14 16GB 2Rx8 DIMMs can be mixed with 32GB 2Rx8 DIMMs, or 32GB 2Rx4 DIMMs with 64GB 2Rx4 DIMMs. • Mixing DIMMs of different types (x4/x8) is NOT supported. Each DIMM type is mutually exclusive in ThinkEdge SE350 V2. ThinkEdge SE350 V2 Hardware Maintenance Guide...
  • Page 15: Dram Dimms Installation Order

    Attention: • Installation sequence: 1, 4, 2, 3. • ThinkEdge SE350 V2 only supports the above-listed numbers of DIMMs installed in the node. Note: ‡DIMM configurations that support Software Guard Extensions (SGX), see “Enable Software Guard Extensions (SGX)” in User Guide or System Configuration Guide to enable this feature.
  • Page 16: Power Off The Server

    Power off the server The server remains in a standby state when it is connected to a power source, allowing the Lenovo XClarity Controller to respond to remote power-on requests. To remove all power from the server (power status LED off), you must disconnect all power cables.
  • Page 17: Configuration Guide

      Notes: ThinkEdge SE350 V2 is designed to be used with various mounting options. • Desktop mount: the node is oriented horizontally with rubber feet mounted to its underside. • Rack mount: up to two nodes (with no top cover) can be mounted in an enclosure, and the enclosure is installed in the rack.
  • Page 18 “ Rail Installation Guides” on page 179. Procedure Step 1. Remove the seven screws of the shipping bracket as shown. Figure 2. Removal of the shipping bracket screws Step 2. Pull the shipping bracket away from the enclosure. ThinkEdge SE350 V2 Hardware Maintenance Guide...
  • Page 19 Figure 3. Removal of the shipping bracket (Optional) Remove the enclosure from the rack Notes: • Depending on the specific configuration, the node, enclosure, or rails might look different from the illustrations in this section. • For details of the rail options for the rack installation, see “...
  • Page 20 Push the inner rails as shown to disengage the inner rails from the mounting pins on the enclosure. – Remove the inner rails from the enclosure when the mounting holes on the inner rails are aligned with the corresponding rail mounting pins on the enclosure. ThinkEdge SE350 V2 Hardware Maintenance Guide...
  • Page 21 Figure 7. Removal of the inner rails Procedure 2: by rotating and lifting up the enclosure away from the rails. Press the blue touch points at the front of both the inner rails. Carefully rotate the enclosure upward as shown. Lift the enclosure out of the rails.
  • Page 22 • For 2U2N enclosure, disconnect the external power adapter cord(s) from the node. Step 2. Remove the node from the enclosure. Press the release button on the rear of the enclosure. Slide the node out of the enclosure. • 1U2N enclosure ThinkEdge SE350 V2 Hardware Maintenance Guide...
  • Page 23 Figure 9. Removal of a node from a 1U2N enclosure • 2U2N enclosure Figure 10. Removal of a node from a 2U2N enclosure   After this task is completed Chapter 1 Hardware replacement procedures...
  • Page 24 “(If applicable) Install an enclosure to the rack” on page 18 “Install a shipping bracket to the enclosure” on page 22 Notes: • For details of the rail options for the rack installation, see “ Rail Installation Guides” on page 179. ThinkEdge SE350 V2 Hardware Maintenance Guide...
  • Page 25   Install a node into an enclosure Procedure Note: For a node installed in an enclosure, the node is with no top cover. Step 1. Insert the node into the node bay until it stops. • 1U2N enclosure Figure 11. Installation of a node into a 1U2N enclosure •...
  • Page 26 Align the mounting holes on the inner rails with the corresponding rail-mounting pins on the side of the enclosure. – Push the inner rails as shown until the mounting pins on the enclosure lock into place with the inner rails. ThinkEdge SE350 V2 Hardware Maintenance Guide...
  • Page 27 Figure 13. Installation of the inner rails – If applicable, tighten the screws to secure the inner rails on the enclosure. Figure 14. Installation of inner-rail screws 2. Lift and slide the enclosure into the rails. – Carefully lift the enclosure and align the enclosure with the rails on the rack; then, position the enclosure as shown and push it into the rack.
  • Page 28 Slowly lower the enclosure down until the rear mounting studs slide into the rear mounting holes; then, the front mounting studs go into the corresponding mounting holes of the rails. Make sure that the mounting studs are locked into position so the enclosure is firmly secured. ThinkEdge SE350 V2 Hardware Maintenance Guide...
  • Page 29 Figure 16. Installation of the enclosure into the rack by rotating Attention: – Make sure that two people are lifting the enclosure together, and that the hands must be positioned as illustrated. 2. Slide the enclosure into the rack. – Lift the locking levers on both sides of the rails.
  • Page 30 Connect all necessary external cables to the node. Step 2. Insert the shipping bracket to the front of the enclosure. Figure 19. Installation of an shipping bracket Step 3. Tighten the seven screws as shown to secure the shipping bracket. ThinkEdge SE350 V2 Hardware Maintenance Guide...
  • Page 31: Dust Filter Replacement

    Figure 20. Installation of the shipping bracket screws   After this task is completed • Proceed to complete the parts replacement (see “Complete the parts replacement” on page 125).   Dust filter replacement Follow instructions in this section to remove or install a dust filter. The server might or might not come with this component.
  • Page 32: Install A Dust Filter

    • Depending on the environment, check the status of the dust filter at least every 3 months to make sure it is functional. • It is recommended to have a dust filter installed when the server is in operation. ThinkEdge SE350 V2 Hardware Maintenance Guide...
  • Page 33: Power Adapter Replacement

      Note: ThinkEdge SE350 V2 is designed to be used with various mounting options, including desktop mount and rack mount. Depending on the mounting option, the node can stand alone in desktop mount or be installed in an enclosure.
  • Page 34 Remove the two screws from the power cable cover. Disengage and remove the cover from the enclosure. • For a 1U2N enclosure: push the power cable cover slightly toward the front of the node; then, remove the cover. ThinkEdge SE350 V2 Hardware Maintenance Guide...
  • Page 35 Figure 23. Removal of the power cable cover, 1U2N enclosure • For an 2U2N enclosure: enclosure: push the power cable cover slightly toward the rear of the node; then, remove the cover. Figure 24. Removal of the power cable cover, 2U2N enclosure Step 2.
  • Page 36: Install A Power Adapter

    • If you are instructed to return the component, follow all of the packaging instructions and use any packaging materials for shipping that are supplied to you.   Install a power adapter Follow instructions in this section to install power adapter(s). ThinkEdge SE350 V2 Hardware Maintenance Guide...
  • Page 37 Council and repealing Commission Regulation (EC) No 278/2009 (ErP Lot7) for the external power supply of the product. Table 1. ThinkEdge 300W 230V/115V External Power Supply Information published Value and precision Unit Manufacturer’s name Lenovo Model identifier ADL300SDC3A Input voltage 100-240 50-60 Input AC frequency Output voltage 20.0...
  • Page 38 Important: To contain both the cord and adapter in the bracket, keep the cord bundle flat and loose. • 1U2N enclosure Figure 27. Installation of a power adapter into the support bracket, 1U2N enclosure • 2U2N enclosure ThinkEdge SE350 V2 Hardware Maintenance Guide...
  • Page 39 Figure 28. Installation of a power adapter into the support bracket , 2U2N enclosure Step 3. Connect the power adapter cable to the node. Step 4. Install the power cable cover onto the power adapter support bracket. For a 1U2N enclosure: align the power cable cover with the slot; then, push the cover slightly toward the rear of the node until it clicks into place.
  • Page 40: Node Component Replacement

    Follow instructions in this section to remove or install an air baffle. Remove the air baffle Follow instructions in this section to remove the air baffle. About this task To avoid potential danger, make sure to read and follow the safety information. • S002 ThinkEdge SE350 V2 Hardware Maintenance Guide...
  • Page 41 CAUTION: The power-control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device. The device also might have more than one power cord. To remove all electrical current from the device, ensure that all power cords are disconnected from the power source.
  • Page 42   Install an air baffle Follow instructions in this section to install an air baffle. About this task To avoid potential danger, make sure to read and follow the safety information. • S002 ThinkEdge SE350 V2 Hardware Maintenance Guide...
  • Page 43 CAUTION: The power-control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device. The device also might have more than one power cord. To remove all electrical current from the device, ensure that all power cords are disconnected from the power source.
  • Page 44: Cmos Battery (Cr2032) Replacement

    Follow instructions in this section to remove or install a CMOS battery. Remove a CMOS battery (CR2032) Follow instructions in this section to remove a CMOS battery. About this task To avoid potential danger, make sure to read and follow the safety information. • S002 ThinkEdge SE350 V2 Hardware Maintenance Guide...
  • Page 45 • Consider the following information when replacing a CMOS battery: – Lenovo has designed this product with user safety in mind. The lithium battery must be handled correctly to avoid potential danger. Make sure to follow instructions in this topic while replacing the battery.
  • Page 46 “Remove the drive cage” on page 44). Step 2. Remove the CMOS battery from the socket. Gently press the clip in the direction as shown. Carefully tilt and lift the CMOS battery out of the socket. Attention: ThinkEdge SE350 V2 Hardware Maintenance Guide...
  • Page 47 • S004 CAUTION: When replacing the lithium battery, use only Lenovo specified part number or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium Chapter 1 Hardware replacement procedures...
  • Page 48 • Consider the following information when replacing a CMOS battery: – Lenovo has designed this product with user safety in mind. The lithium battery must be handled correctly to avoid potential danger. Make sure to follow instructions in this topic while replacing the battery.
  • Page 49 Figure 35. Locations of CMOS battery slots 3V system battery 3V security battery Step 2. Install a CMOS battery into the socket. Note: Make sure that the positive (+) side of the CMOS battery faces upward. Pivot the CMOS battery to insert it into the socket. Make sure that the battery goes tight to the metal clip.
  • Page 50: Drive And Backplane Replacement

    Notes: • ThinkEdge SE350 V2 supports two types of drive assemblies: – 7mm drive assembly: – This assembly includes up to four 7mm 2.5-inch hot-swap SATA or NVMe drives or drive bay fillers, one 7mm drive cage, and two backplanes.
  • Page 51 • Depending on the specific configuration, the drives, drive bay fillers, or drive cage might look different from the illustrations in this section. Important: • To avoid damage to the drive connectors when removing or installing a hot-swap drive, make sure that –...
  • Page 52 Disconnect all the cables from the drive backplane(s) (see “Cable routing for the hot-swap drives” on page 129). Step 2. Disengage and remove the drive cage. Remove the four screws as shown to disengage the drive cage. ThinkEdge SE350 V2 Hardware Maintenance Guide...
  • Page 53 Figure 38. Removal of the drive cage screws Lift up the drive cage to remove it from the node. Figure 39. Removal of the drive cage   After this task is completed • Lay the drive cage on a flat, static-protective surface. •...
  • Page 54 122). Disconnect all the cables from the drive backplane(s); then, remove the drive cage from the node (see “Remove the drive cage” on page 44). Lay the drive cage on a flat, static-protective surface. ThinkEdge SE350 V2 Hardware Maintenance Guide...
  • Page 55 Step 2. Remove Drive backplane 2 (upper). Remove the 3 screws that secure Drive-backplane 2. Disengage and remove Drive-backplane 2. Figure 40. Removal of Drive backplane 2 (upper) Step 3. Remove Drive backplane 1 (lower) from the drive cage. Remove the two hex standoffs that secure Drive-backplane 1. Disengage and remove Drive-backplane 1.
  • Page 56 Align Drive backplane 1 (lower) with the guide pins, screw holes, and edges of the drive cage; then, place the backplane down and engage it into place. Tighten the two hex standoffs to secure Backplane 1 to the drive cage.   ThinkEdge SE350 V2 Hardware Maintenance Guide...
  • Page 57 Figure 42. Installation of Drive-backplane 1 Note: The hex standoffs are designed to be used with a common Phillips screwdriver or flat- head screwdriver. Step 3. Install Drive backplane 2 (upper). Align Drive backplane 2 (upper) with the screw holes and edges of Drive backplane 1 (lower) and the drive cage.
  • Page 58 • Make sure that the backplane(s) have been installed onto the drive cage (see “Install a drive backplane” on page 48). Step 2. Align the drive cage with the node; then, lower the drive cage down into place. ThinkEdge SE350 V2 Hardware Maintenance Guide...
  • Page 59 Figure 44. Installation of the drive cage Step 3. Tighten the four screws as illustrated. Figure 45. Installation of the drive cage screws   After this task is completed • Connect all necessary cables to the drive backplane(s) (see “Cable routing for the hot-swap drives” on page 129).
  • Page 60 Important: To avoid damage to the drive connectors when removing or installing a hot-swap drive, make sure that • the node is securely placed within an enclosure; or that • the top cover is in place and fully closed, when the node is not installed in an enclosure. ThinkEdge SE350 V2 Hardware Maintenance Guide...
  • Page 61 Procedure Step 1. Make preparations for this task. Locate the drive bay to install a drive. If a drive bay filler is installed in this drive bay, remove it first. Keep the drive bay filler in a safe place for future use. Make sure that the tray handle is in the open (unlocked) position.
  • Page 62: Fan Module Replacement

    To remove all electrical current from the device, ensure that all power cords are disconnected from the power source. • S017 CAUTION: Hazardous moving fan blades nearby. Keep fingers and other body parts away. Attention: ThinkEdge SE350 V2 Hardware Maintenance Guide...
  • Page 63 • Read “Installation Guidelines” on page 1 “Safety inspection checklist” on page 2 to make sure that you work safely. • Remove the shipping bracket, if applicable (see “Configuration guide” on page 9); then, power off the server and disconnect the power cords (see “Power off the server”...
  • Page 64 Step 2. Install the fan module into the fan cage. Place the fan module into the slot; then, press it down into place. Connect the fan cable to the connector on the system board.   ThinkEdge SE350 V2 Hardware Maintenance Guide...
  • Page 65: Front Operator Assembly Replacement

    Figure 48. Installation of a fan module   After this task is completed • If applicable, reinstall the intrusion switch (see “Install an intrusion switch with cable” on page 62). • Proceed to complete the parts replacement (see “Complete the parts replacement” on page 125).
  • Page 66 “Install a front operator assembly” on page 59). • If you are instructed to return the component, follow all of the packaging instructions and use any packaging materials for shipping that are supplied to you.   Demo video https://www.youtube.com/watch?v=okPLbdDgflo   ThinkEdge SE350 V2 Hardware Maintenance Guide...
  • Page 67 Install a front operator assembly Follow instructions in this section to install a front operator assembly. About this task To avoid potential danger, make sure to read and follow the safety information. • S002 CAUTION: The power-control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device.
  • Page 68: Intrusion Switch With Cable Replacement

    Remove the air baffle (see “Remove the air baffle” on page 32). Step 2. Remove the intrusion switch with cable from the node Remove the screw that secures the intrusion switch to the sidewall of the node. ThinkEdge SE350 V2 Hardware Maintenance Guide...
  • Page 69 Tilt the intrusion switch and remove it from the node. Disconnect the intrusion switch cable from the connector on the system board. Figure 51. Removal of the intrusion switch with cable from the node Step 3. (Optional) If necessary, remove the intrusion switch with cable from the intrusion switch holder. Press the latches of the intrusion switch to release it from the holder.
  • Page 70 Procedure Step 1. If applicable, install the intrusion switch with cable to the intrusion switch holder. Attention: Make sure to install the O-ring together with the switch onto the plastic holder. ThinkEdge SE350 V2 Hardware Maintenance Guide...
  • Page 71 Figure 53. Installation of the intrusion switch with cable to the switch holder Step 2. Install the intrusion switch with cable to the node. Connect the intrusion switch cable to the connector on the system board. Align the intrusion switch with its slot at an angle; then, insert and tilt the intrusion switch into place.
  • Page 72: Keylock Switch With Cable Replacement

    Disconnect the drive-backplane power cable from the I/O module board (see “Cable routing for the hot-swap drives” on page 129). Step 2. Remove the keylock switch with cable from the node. Disconnect the keylock switch cable from the connector on the system board. ThinkEdge SE350 V2 Hardware Maintenance Guide...
  • Page 73 Remove the screw that secures the keylock switch to the sidewall of the node. Slightly push the keylock switch rightward; then, remove it from the node. Figure 55. Removal of the keylock switch with cable Step 3. (Optional) If necessary, remove the keylock switch cable from the bracket. Press and hold on the latches on both sides of the keylock switch.
  • Page 74 Procedure Step 1. Make preparations for this task. If necessary, install the keylock switch cable to the bracket. 1. Insert the keylock switch with cable into the bracket until it clicks into place. ThinkEdge SE350 V2 Hardware Maintenance Guide...
  • Page 75 Figure 57. Installation of the keylock switch with cable onto the bracket Step 2. Install the keylock switch with cable to the node. Hook the keylock switch onto the pin on the sidewall of the node; then, slightly push it leftward.
  • Page 76: M.2 Boot Drive Replacement

    Remove the M.2 boot drive from the I/O module board. Remove the screw that secures the M.2 drive. Lift up the screw side of the M.2 drive at an angle. Pull the M.2 drive away from the connector to remove it. ThinkEdge SE350 V2 Hardware Maintenance Guide...
  • Page 77 Figure 59. Removal of an M.2 boot drive Step 3. (Optional) If necessary, remove the M.2 heat sink and the M.2 drive from the tray. Press the tabs on the M.2 and heat sink tray to disengage the heat sink. Note: If necessary, press the tabs with a flat-head screwdriver.
  • Page 78 Make preparations for this task. Locate the slots for M.2 boot drives. Attention: If there is only one M.2 boot drive to be installed to the I/O module board, the M.2 drive should be installed in slot 1. ThinkEdge SE350 V2 Hardware Maintenance Guide...
  • Page 79 Figure 61. Boot M.2 slots Boot M.2 slot 1 Boot M.2 slot 2 Step 2. (Optional) If necessary, install the M.2 drive into the M.2 tray. Peel off the plastic liner from the thermal pad in the tray. Slide the M.2 drive all the way into the tray, the side with the most chips facing up. Make sure that the screw cutout of the drive is aligned with the cutout of the tray.
  • Page 80 • Install the drive cage and connect all the cables (see “Install a drive cage” on page 50). • Proceed to complete the parts replacement (see “Complete the parts replacement” on page 125).   Demo video https://www.youtube.com/watch?v=ewzFpHEFV7M   ThinkEdge SE350 V2 Hardware Maintenance Guide...
  • Page 81: Memory Module Replacement

    Memory module replacement Follow instructions in this section to remove or install a memory module. Remove a memory module Follow instructions in this section to remove a memory module. About this task To avoid potential danger, make sure to read and follow the safety information. •...
  • Page 82 Place the tip of the tool in the recess on the top of the retaining clip; then, carefully rotate the retaining clip away from the memory module slot. Make sure you use firm and solid pointed tool to open the latch. Do not use pencils or other fragile tools. ThinkEdge SE350 V2 Hardware Maintenance Guide...
  • Page 83 Figure 66. Removal of a memory module   After this task is completed • If necessary, install a replacement memory module to the empty slot (see “Install a memory module” on page 75). • If you are instructed to return the component, follow all of the packaging instructions and use any packaging materials for shipping that are supplied to you.
  • Page 84 Make preparations for this task. In the case of altering memory configuration, refer to “Memory module installation rules and order” on page 5 to ensure a valid configuration is planned. Locate the slot to install the memory module. ThinkEdge SE350 V2 Hardware Maintenance Guide...
  • Page 85 Figure 67. Location of the memory module slots on the system board Step 2. Install a memory module into the slot. Attention: • To avoid breaking the retaining clips or damaging the memory module slots, open and close the clips gently. •...
  • Page 86: Microsd Card Replacement

    Follow instructions in this section to remove or install a MicroSD card from or to the system board. Remove the MicroSD card Follow instructions in this section to remove the MicroSD card. About this task ThinkEdge SE350 V2 Hardware Maintenance Guide...
  • Page 87 To avoid potential danger, make sure to read and follow the safety information. • S002 CAUTION: The power-control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device. The device also might have more than one power cord. To remove all electrical current from the device, ensure that all power cords are disconnected from the power source.
  • Page 88 Install a MicroSD card Follow instructions in this section to install a micro SD card. About this task To avoid potential danger, make sure to read and follow the safety information. • S002 CAUTION: ThinkEdge SE350 V2 Hardware Maintenance Guide...
  • Page 89 The power-control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device. The device also might have more than one power cord. To remove all electrical current from the device, ensure that all power cords are disconnected from the power source.
  • Page 90: Power Input Board Module Replacement

    Remove the power module board and disconnect the cables between the power module board and power input board module (see “Remove the power module board” on page 86 “Cable routing for the power module board and power input board module” on page 136). ThinkEdge SE350 V2 Hardware Maintenance Guide...
  • Page 91 Step 2. Remove the power input board module. Remove the four screws that secure the power input board module. Carefully slide the power input board module out of the rear of the node. Note: Use the interior side and rear-top side of the power input board module as the touch points.
  • Page 92 Install a power input board module Follow instructions in this section to install a power input board module. About this task To avoid potential danger, make sure to read and follow the safety information. • S002 ThinkEdge SE350 V2 Hardware Maintenance Guide...
  • Page 93 CAUTION: The power-control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device. The device also might have more than one power cord. To remove all electrical current from the device, ensure that all power cords are disconnected from the power source.
  • Page 94: Power Module Board Replacement

    Kensington lock; then, remove the top cover (see “Remove the top cover” on page 122). Disconnect all the drive cables from the system board; then, remove the drive cage from the node (see “Remove the drive cage” on page 44). ThinkEdge SE350 V2 Hardware Maintenance Guide...
  • Page 95 Step 2. Remove the cable wall and the power module board. Remove the two screws that secure cable wall; then, remove the cable wall. Remove the other two screws from the power module board; then, pull the two pull tapes on the power module board to remove it from the system board.
  • Page 96 Important: Make sure to place the pull tape of the power module board beneath the cable wall away from the DIMM slots. Otherwise, it may interfere with the memory modules and cause system failure. ThinkEdge SE350 V2 Hardware Maintenance Guide...
  • Page 97: Processor Heat Sink Replacement

    The heat sinks and processors might be very hot. Turn off the server and wait several minutes to let the server cool before removing the server cover. Attention: Before reusing a heat sink, make sure you use Lenovo proven alcohol cleaning pad and thermal grease.
  • Page 98 Kensington lock; then, remove the top cover (see “Remove the top cover” on page 122). Remove the air baffle (see “Remove the air baffle” on page 32). Remove all the memory modules (see “Remove a memory module” on page 73). ThinkEdge SE350 V2 Hardware Maintenance Guide...
  • Page 99 Step 2. Remove the processor heat sink. Attention: • Avoid touching the processor socket or processor contacts. Processor-socket contacts are very fragile and easily damaged. Contaminants on the processor contacts, such as oil from your skin, can cause connection failures. •...
  • Page 100 Make preparations for this task. Apply the thermal grease on the top of the processor with syringe by forming four uniformly space dots, while each dot consists of about 0.1 ml of thermal grease. ThinkEdge SE350 V2 Hardware Maintenance Guide...
  • Page 101 Attention: • If there is any old thermal grease on the processor, gently clean the top of the processor using an alcohol cleaning pad. Dispose of the cleaning pad after all of the thermal grease is removed. • Before applying thermal grease on the top of the processor, make sure that the alcohol has fully evaporated.
  • Page 102: Rubber Feet Replacement

    Follow instructions in this section to remove the rubber feet (four rubber pads) from a node or node sleeve. About this task To avoid potential danger, make sure to read and follow the safety information. • S002 ThinkEdge SE350 V2 Hardware Maintenance Guide...
  • Page 103 CAUTION: The power-control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device. The device also might have more than one power cord. To remove all electrical current from the device, ensure that all power cords are disconnected from the power source.
  • Page 104 Carefully place the node upside down. Step 2. Remove the film on the rubber pad; then, stick the rubber pad onto the corner of the underside of the node. Figure 80. Installation of a rubber pad ThinkEdge SE350 V2 Hardware Maintenance Guide...
  • Page 105: System-Board Assembly Replacement (Trained Technician Only)

    Manage the Self Encryption Drive Authentication Key (SED AK) For ThinkEdge SE350 V2 with SED installed, the SED AK can be managed in Lenovo XClarity Controller. After setting up the server or making changes to the configuration, backing up the SED AK is a must operation to prevent data loss in the hardware failure case.
  • Page 106 Using SED AK Manager SED encryption The default status of SED encryption is Disabled, and the status can be changed in Lenovo XClarity Controller. When SED encryption is changed to Enabled, you have to set a password to generate the initial SED key.
  • Page 107 Step 1. Make preparations for this task. If applicable, unlock or remove any locking device that secures the top cover, such as a Kensington lock; then, remove the top cover (see “Remove the top cover” on page 122). Disconnect all the drive cables from the system board; then, remove the drive cage from the node (see “Remove the drive cage”...
  • Page 108 “Remove the front I/O bezel ” on page 98). Disconnect the I/O module board power cable (see “Cable routing for the I/O module board” on page 135). Step 2. Remove the six screws that secure the I/O module board . ThinkEdge SE350 V2 Hardware Maintenance Guide...
  • Page 109 Figure 83. Removal of the screws from the I/O module board Step 3. Slightly pivot the I/O module board at an angle to disengage it; then, pull the I/O module board toward the front of the node to remove it. Attention: When disengaging and removing the I/O module board, make sure to: •...
  • Page 110 98). Remove the I/O module board and disconnect the cable from the system board (see “Remove the I/O module board” on page 100). Step 2. Remove the two screws that secure the bridge board. ThinkEdge SE350 V2 Hardware Maintenance Guide...
  • Page 111 Figure 85. Removal of the bridge board screws Step 3. Slightly pull the bridge board toward the front of the node to remove it. Figure 86. Removal of the bridge board   After this task is completed • Install a replacement unit (see “Install a bridge board”...
  • Page 112 2. If the server has SED installed, maintain a backup of SED AK. See Manage the Self Encryption Drive Authentication Key (SED AK) in Setup Guide for more details. 3. Use the Lenovo XClarity Essentials OneCLI to save the system configuration to external media. 4. Log on XCC Web GUI and backup config to external media.
  • Page 113 Procedure Step 1. Make preparations for this task. Record all system configuration information, such as Lenovo XClarity Controller IP addresses, vital product data, and the machine type, model number, serial number, Universally Unique Identifier, and asset tag of the server.
  • Page 114 Note: The hex standoffs are designed to be used with a common Phillips screwdriver or flat-head screwdriver. Step 3. Carefully lift up the system board to disengage it from the chassis pins; then, pull the system board toward the front of the node. ThinkEdge SE350 V2 Hardware Maintenance Guide...
  • Page 115 Figure 88. Removal of the system board Step 4. Pivot the system board at an angle; then, fully remove it from the chassis. Figure 89. Removal of the system board   After this task is completed • Install a replacement unit (see “Install a system board (trained technician only)”...
  • Page 116 • Touch the static-protective package that contains the component to any unpainted metal surface on the node; then, remove it from the package and place it on a static-protective surface. Firmware and driver download: You might need to update the firmware or driver after replacing a component. ThinkEdge SE350 V2 Hardware Maintenance Guide...
  • Page 117 • Go to https://datacentersupport.lenovo.com/products/servers/thinkedge/se350v2/7da9/downloads/driver-list to see the latest firmware and driver updates for your server. • Go to “Update the firmware” in User Guide or System Configuration Guide for more information on firmware updating tools. Procedure Step 1. Make preparations for this task.
  • Page 118 Note: The hex standoffs are designed to be used with a common Phillips screwdriver or flat-head screwdriver. Step 5. Peel away the Lenovo XClarity Controller network access label on the process heat sink; then, attach this label to the network access tag on the front of the node. ThinkEdge SE350 V2 Hardware Maintenance Guide...
  • Page 119 125). 4. Reconfigure the server and reset the system date and time. 5. Update the machine type and serial number with the new vital product data (VPD) using the Lenovo XClarity Provisioning Manager (see “Update the Vital Product Data (VPD)” on page 117).
  • Page 120 • Machine type number and serial number can be found on the ID label (see “Identify the server and access to the Lenovo XClarity Controller” in User Guide or System Configuration Guide). 6. If the node is with SED installed, recover the SED AK (see “Manage the Self Encryption Drive Authentication Key (SED AK)”...
  • Page 121 Step 2. Align the bridge board with the connector on the system board; then, carefully insert the bridge board into the connector until it clicks into place. Figure 94. Installation of the bridge board Step 3. Tighten the two screws to secure the bridge board. Figure 95.
  • Page 122 • Go to “Update the firmware” in User Guide or System Configuration Guide for more information on firmware updating tools. Note: Depending on the specific configuration, the front I/O bezel and I/O module board might look different from the illustrations in this section. ThinkEdge SE350 V2 Hardware Maintenance Guide...
  • Page 123 Procedure Step 1. Make preparations for this task. Make sure that the system board and bridge board are installed (see “Install a system board (trained technician only)” on page 108 “Install a bridge board” on page 112). Step 2. Align the connector on the I/O module board with the bridge board; then, align the I/O module board with the guide pins in the node.
  • Page 124 Make sure that the system board, bridge board, and I/O module board have been installed (see “Install a system board (trained technician only)” on page 108, “Install a bridge board” on page 112, and “Install an I/O module board” on page 114). ThinkEdge SE350 V2 Hardware Maintenance Guide...
  • Page 125 Step 2. Align the front I/O bezel with its slot on the front of the node; then, insert the front I/O bezel into place. Figure 98. Installation of the front I/O bezel Step 3. Tighten the five screws that secure the front I/O bezel. Figure 99.
  • Page 126 Using Lenovo XClarity Provisioning Manager Steps: 1. Start the server and press the key according to the on-screen instructions. The Lenovo XClarity Provisioning Manager interface is displayed by default. 2. Choose System Summary. The “System Summary” tab page is displayed.
  • Page 127 Note: Although the setting undefined is available as a policy setting, it should not be used. • From Lenovo XClarity Essentials OneCLI Note: Please note that a Local IPMI user and password must be setup in Lenovo XClarity Controller for remote accessing to the target system.
  • Page 128 Note: If the read back value is changed from 'Disabled' to 'Enabled' that means the TPM_TCM_ POLICY has been locked successfully. There is no method to unlock a policy once it has been set other than replacing system board. ThinkEdge SE350 V2 Hardware Maintenance Guide...
  • Page 129 To enable UEFI Secure Boot from Lenovo XClarity Provisioning Manager: 1. Start the server and press the key specified in the on-screen instructions to display the Lenovo XClarity Provisioning Manager interface. (For more information, see the “Startup” section in the LXPM documentation compatible with your server at https://pubs.lenovo.com/lxpm-overview/...
  • Page 130: Top Cover Replacement

    2. Implement the following IPMI commands: ipmitool raw 0x3a 0x0c 0xE9 0x01 0x10 0x37 0x44 0x42 0x4B 0x43 0x54 0x4F 0x32 0x57 0x57 3. For data security purpose, make sure to disable IPMI again on Lenovo XClarity Controller web interface or Lenovo XClarity Essentials OneCLI.
  • Page 131 • Remove the shipping bracket, if applicable (see “Configuration guide” on page 9); then, power off the server and disconnect the power cords (see “Power off the server” on page • Remove the node from the enclosure , if applicable (see “Configuration guide”...
  • Page 132 Align the posts inside the top cover with the slots on the node; then, slide the top cover towards the front of the node until it clicks into place. Tighten the screw on the side to secure the top cover to the node. ThinkEdge SE350 V2 Hardware Maintenance Guide...
  • Page 133: Complete The Parts Replacement

    Figure 101. Installation of the top cover   After this task is completed • If necessary, install any locking device that secures the top cover, such as a Kensington lock. • Proceed to complete the parts replacement (see “Complete the parts replacement” on page 125).
  • Page 134 • Update the system firmware (see “Update the firmware” in User Guide or System Configuration Guide). • Update the UEFI configuration. See https://pubs.lenovo.com/uefi-overview/ • Reconfigure the disk arrays if you have installed or removed a hot-swap drive. See https:// for the LXPM documentation compatible with your server. pubs.lenovo.com/lxpm-overview/ ThinkEdge SE350 V2 Hardware Maintenance Guide...
  • Page 135: Chapter 2. Internal Cable Routing

    See this section to locate and identify the connectors on the electric boards. System-board connectors for cable routing The following illustration shows the internal connectors on the system board that are used for internal cable routing. © Copyright Lenovo 2023...
  • Page 136: I/O-Module-Board Connectors For Cable Routing

    For the installation or removal of the fan cables, see “Fan module replacement” on page I/O-module-board connectors for cable routing The following illustration shows the internal connectors on the I/O module board that are used for internal cable routing. ThinkEdge SE350 V2 Hardware Maintenance Guide...
  • Page 137: Cable Routing For The Hot-Swap Drives

    Figure 103. I/O-module-board connectors for cable routing Notes: • Depending on the specific configuration, the I/O module board might look different from the illustrations in this section. Table 3. I/O-module-board connectors for cable routing I/O-module-board power connector Power connector for Drive Backplane 1 (lower) Cable routing for the hot-swap drives Follow instructions in this section to learn how to do cable routing for the 15mm and 7mm 2.5-inch hot-swap drives.
  • Page 138 • For a better result of cable routing, install the cable of the keylock switch before connecting the drive- backplane power cable ( ) (see “Install a keylock switch with cable” on page 66).   ThinkEdge SE350 V2 Hardware Maintenance Guide...
  • Page 139 7mm SATA drives Figure 107. Backplane power cable and SATA cable for the 7mm drives; Drive backplane 1 (lower) From Cable Power connector for drive backplane on the I/O module Drive-backplane 1 power connector board Drive-backplane 1 MCIOx4 connector for SATA SATA connector on the system board Attention: •...
  • Page 140 • For a better result of cable routing, install the cable of the keylock switch before connecting the drive- backplane power cable ( ) (see “Install a keylock switch with cable” on page 66).   ThinkEdge SE350 V2 Hardware Maintenance Guide...
  • Page 141 Chapter 2 Internal cable routing...
  • Page 142: Cable Routing For The Front Operator Assembly

    Note: Make sure to route the cable through the cable guide on the top of the front operator assembly as shown in the illustration. Cable From Connector on the front operator board OP panel connector on the system board assembly ThinkEdge SE350 V2 Hardware Maintenance Guide...
  • Page 143: Cable Routing For The I/O Module Board

    Cable routing for the I/O module board Follow instructions in this section to learn how to do cable routing for the I/O module board. Figure 110. Cable routing for the I/O module board Cable From I/O-module-board power connector on the Power connector on the I/O module board system board Chapter 2...
  • Page 144: Cable Routing For The Power Module Board And Power Input Board Module

    Connect the PMB status LED cable ( ) to the power module board. Connect the power cables to the two connectors on the PIB module and the two connectors on the PMB. Important: ThinkEdge SE350 V2 Hardware Maintenance Guide...
  • Page 145 • When connecting these power cables, make sure to distinguish cables connect them correctly to their respective connectors. Switching these cables will cause failure. Carefully twist and fold the power cables together. Carefully move the folded power cables toward the rear of node; then, place the folded cables under the rear edge of the node chassis.
  • Page 146 ThinkEdge SE350 V2 Hardware Maintenance Guide...
  • Page 147: Chapter 3. Problem Determination

    An alert is a message or other indication that signals an event or an impending event. Alerts are generated by the Lenovo XClarity Controller or by UEFI in the servers. These alerts are stored in the Lenovo XClarity Controller Event Log. If the server is managed by the Chassis Management Module 2 or by the Lenovo XClarity Administrator, alerts are automatically forwarded to those management applications.
  • Page 148 Lenovo XClarity Controller event log The Lenovo XClarity Controller monitors the physical state of the server and its components using sensors that measure internal physical variables such as temperature, power-supply voltages, fan speeds, and component status. The Lenovo XClarity Controller provides various interfaces to systems management software and to system administrators and users to enable remote management and control of a server.
  • Page 149 “Viewing Event Logs” section in the XCC documentation compatible with your server at https:// pubs.lenovo.com/lxcc-overview/ Chapter 3 Problem determination...
  • Page 150: Specifications

    Summary of the technical specifications of server. Depending on the model, some features might not be available, or some specifications might not apply. Processor Processor • One Intel ® Xeon ® processor D-2700 product family • Single processor For a list of supported processors, see https://serverproven.lenovo.com ThinkEdge SE350 V2 Hardware Maintenance Guide...
  • Page 151 For a list of supported memory modules, see: https://serverproven.lenovo.com M.2 Boot Drives M.2 Boot Drives • ThinkEdge SE350 V2 supports up to two 80 mm (2280) M.2 PCIe Gen3x1 on the I/O module board for boot functions. Storage expansion Storage expansion ThinkEdge SE350 V2 supports one of following storage configurations: •...
  • Page 152 This RJ-45 connector is dedicated to the Lenovo XClarity Controller functions and runs at 1 GbE speed. • One USB 2.0 Gen 1 Type-C connector with Lenovo XClarity Controller (XCC) management on the front to connect to a system-management network.
  • Page 153 Council and repealing Commission Regulation (EC) No 278/2009 (ErP Lot7) for the external power supply of the product. – ThinkEdge 300W 230V/115V External Power Supply Table 5. ThinkEdge 300W 230V/115V External Power Supply Information published Value and precision Unit Manufacturer’s name Lenovo Model identifier ADL300SDC3A Input voltage 100-240 Input AC frequency 50-60 Output voltage 20.0...
  • Page 154: Mechanical Specifications

    • Maximum (with 2 nodes and 4 external power adapters): 16.92 kg (37.302 lbs) Environmental specifications Summary of the environmental specifications of server. Depending on the model, some features might not be available, or some specifications might not apply. ThinkEdge SE350 V2 Hardware Maintenance Guide...
  • Page 155 Lenovo recommends that you consult with qualified experts in this field to determine whether you are in compliance with the applicable regulations.
  • Page 156 Environment Environment ThinkEdge SE350 V2 complies with ASHRAE Class A3 specifications. System performance may be impacted when operating temperature is outside AHSARE A3 specification or fan failed condition outside A2 specification. ThinkEdge SE350 V2 is supported in the following environment: •...
  • Page 157 If Lenovo determines that the levels of particulates or gases in your environment have caused damage to the device, Lenovo may condition provision of repair or replacement of devices or parts on implementation of appropriate remedial measures to mitigate such environmental contamination.
  • Page 158: System-Board Connectors

    If examination of the sticky tape in a scanning electron microscope reveals no zinc whiskers, the data center is considered free of zinc whiskers. System-board connectors The following illustration shows the internal connectors on the system board. ThinkEdge SE350 V2 Hardware Maintenance Guide...
  • Page 159: Troubleshooting By System Leds

    Figure 114. System-board connectors Table 8. System-board connectors Fan 1 connector GND busbar for the power module board Intrusion switch connector P12V busbar for the power module board Fan 2 connector MicroSD card socket Fan 3 connector TCM/TPM connector SATA connector I/O module board signal connector MCIO 1 connector Lock position switch cable connector...
  • Page 160: Front Operator Panel Leds

    • The LED is flashing rapidly (three times per second): the drive is being identified. Front operator panel LEDs The front operator panel of the server provides controls and LEDs. Figure 116. Front operator panel LEDs ThinkEdge SE350 V2 Hardware Maintenance Guide...
  • Page 161 ID button, the state of the system ID LED changes. The LED can be changed to on, blinking, or off. You can also use the Lenovo XClarity Controller or a remote management program to change the state of the system ID LED to assist in visually locating the server among other servers.
  • Page 162: Lan Port Leds

    Press this button to force a nonmaskable interrupt to the processor. You might have to use a pen or the end of a straightened paper clip to press the button. You can also use it to force a blue-screen memory dump. Use this button only when you are directed to do so by Lenovo Support. LAN port LEDs This section provides information on LEDs of the Ethernet LAN ports.
  • Page 163: Pmb Status Led

    2.5GbE RJ-45 connectors link LED (green) and activity LED (green) Figure 120. LEDs of 2.5GbE RJ-45 connectors Description Network link • Off: Network link is disconnected; or, the network link is connected but the LAN speed is on LED (green) 100M.
  • Page 164: System-Board Leds

    The following illustrations show the light-emitting diodes (LEDs) on the system board. Press the power button to light the LEDs on the system board when the power source has been removed from the server. ThinkEdge SE350 V2 Hardware Maintenance Guide...
  • Page 165 Figure 124. System-board LEDs Table 11. Description and actions for the system-board LEDs Description and actions Fans 1-3 error LED LED on: an error has occurred to the fan the LED represents. 1 2 3 DIMMs 1-4 error LED (amber) LED on: an error has occurred to the DIMM the LED represents.
  • Page 166: Xcc System Management Port Leds

    • Check the identification LED and check log LED and follow the instructions. • Check the Lenovo XClarity Controller event log and the system error log for information about the error. • Save the log if necessary, and clear the log afterwards.
  • Page 167: General Problem Determination Procedures

    • Any external devices. • Surge-suppressor device (on the server). • Printer, mouse, and non-Lenovo devices. • Hard disk drives. • Memory modules until you reach the minimal configuration for debugging that is supported for the server.
  • Page 168: Resolving Suspected Ethernet Controller Problems

    To use the symptom-based troubleshooting information in this section, complete the following steps: 1. Check the event log of the application that is managing the server and follow the suggested actions to resolve any event codes. ThinkEdge SE350 V2 Hardware Maintenance Guide...
  • Page 169: Intermittent Problems

    • If you are managing the server from the Lenovo XClarity Administrator, begin with the Lenovo XClarity Administrator event log. • If you are using some other management application, begin with the Lenovo XClarity Controller event log. For more information about event logs (see “Event logs”...
  • Page 170: Keyboard, Mouse, Kvm Switch, Or Usb

    139 for information about viewing the event log. If you are using Linux base operating system, then capture all logs back to Lenovo support for further investigation. Keyboard, mouse, KVM switch, or USB-device problems Use this information to solve problems related to a keyboard, mouse, KVM switch or USB-device problems.
  • Page 171: Memory Problems

    (For more information, see the “Startup” section in the LXPM documentation compatible .) Then, click System Settings ➙ Devices with your server at https://pubs.lenovo.com/lxpm-overview/ and I/O Ports ➙ USB Configuration. 3. If you are using a USB hub, disconnect the USB device from the hub and connect it directly to the server.
  • Page 172: Monitor And Video Problems

    • The server is turned on and there is power supplied to the server. • The monitor cables are connected correctly. • The monitor is turned on and the brightness and contrast controls are adjusted correctly. ThinkEdge SE350 V2 Hardware Maintenance Guide...
  • Page 173: Network Problems

    5. Make sure that the video output is not affected by corrupted server firmware. See “Update the firmware” in User Guide or System Configuration Guide. 6. If the problem remains, contact Lenovo Support. Screen goes blank when you start some application programs 1.
  • Page 174: Observable Problems

    If the system hangs during the UEFI boot process with the message UEFI: DXE INIT on the display, make sure that Option ROMs were not configured with a setting of Legacy. You can remotely view the current settings for Option ROMs by running the following command using the Lenovo XClarity Essentials OneCLI: onecli config show EnableDisableAdapterOptionROMSupport --bmc xcc_userid:xcc_password@xcc_ipaddress...
  • Page 175 “Startup” section in the LXPM documentation compatible with your server at https:// .) Then, click System Settings ➙ Recovery and RAS ➙ POST Attempts ➙ pubs.lenovo.com/lxpm-overview/ POST Attempts Limit. Available options are 3, 6, 9, and disable. Voltage planar fault is displayed in the event log Complete the following steps until the problem is solved.
  • Page 176: Optional-Device Problems

    • “External USB device is not recognized” on page 168 • “A Lenovo optional device that worked previously does not work now” on page 169 • “A Lenovo optional device that was just installed does not work.” on page 169 •...
  • Page 177: Performance Problems

    4. If the USB device is plugged into a hub or the console breakout cable, unplug the device and plug it directly into the USB port on the front of the node. A Lenovo optional device that was just installed does not work. 1. Make sure that: •...
  • Page 178: Power On And Power Off Problems

    2. Check for any LEDs that are flashing amber. 3. Check the power LED on the system board. 4. Check if the PMB status LED on the rear side of the server is lit on. 5. AC cycle the system. ThinkEdge SE350 V2 Hardware Maintenance Guide...
  • Page 179: Serial-Device Problems

    6. Remove the CMOS battery for at least ten seconds, then, reinstall the CMOS battery. 7. Try to power on the system by IPMI command through XCC or by the power button. 8. Implement the minimum configuration. 9. Reseat all power source, PMB/PIB, and cables in between; then, check the power button LED again. 10.
  • Page 180 • If the adapter fails the test, disconnect the backplane signal cable from the adapter and run the tests again. • If the adapter fails the test, replace the adapter. Multiple drives fail Complete the following steps until the problem is solved: ThinkEdge SE350 V2 Hardware Maintenance Guide...
  • Page 181 • View the Lenovo XClarity Controller event log for events related to power supplies or vibration issues and resolve those events. • Make sure that the device drivers and firmware for the drive and server are at the latest level.
  • Page 182 ThinkEdge SE350 V2 Hardware Maintenance Guide...
  • Page 183: Appendix A. Getting Help And Technical Assistance

    Appendix A. Getting help and technical assistance If you need help, service, or technical assistance or just want more information about Lenovo products, you will find a wide variety of sources available from Lenovo to assist you. On the World Wide Web, up-to-date information about Lenovo systems, optional devices, services, and support are available at: http://datacentersupport.lenovo.com...
  • Page 184: Collecting Service Data

    Collecting service data To clearly identify the root cause of a server issue or at the request of Lenovo Support, you might need collect service data that can be used for further analysis. Service data includes information such as event logs and hardware inventory.
  • Page 185: Contacting Support

    Support when certain serviceable events occur in Lenovo XClarity Administrator and the managed endpoints. You can choose to send diagnostic files to Lenovo Support using Call Home or to another service provider using SFTP. You can also manually collect diagnostic files, open a problem record, and send diagnostic files to the Lenovo Support.
  • Page 186 ThinkEdge SE350 V2 Hardware Maintenance Guide...
  • Page 187: Appendix B. Documents And Supports

    – Hardware Maintenance Guide : Installing hardware components, cable routing, and troubleshooting. https://pubs.lenovo.com/se350-v2/se350_v2_hardware_maintenance_guide.pdf • Messages and Codes Reference https://pubs.lenovo.com/se350-v2/se350_v2_messages_reference.pdf – XClarity Controller, LXPM, and uEFI events • UEFI Manual © Copyright Lenovo 2023...
  • Page 188: Support Websites

    • Operating System Installation Instructions – https://pubs.lenovo.com/#os-installation • Submit an eTicket (service request) – https://support.lenovo.com/servicerequest • Subscribe to Lenovo Data Center Group product notifications (Stay up to date on firmware updates) – https://datacentersupport.lenovo.com/solutions/ht509500 ThinkEdge SE350 V2 Hardware Maintenance Guide...
  • Page 189: Appendix C. Notices

    Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.
  • Page 190: Trademarks

    (TBW). A device that has exceeded this limit might fail to respond to system-generated commands or might be incapable of being written to. Lenovo is not responsible for replacement of a device that has exceeded its maximum guaranteed number of program/erase cycles, as documented in the Official Published Specifications for the device.
  • Page 191: Taiwan Region Bsmi Rohs Declaration

    Taiwan Region BSMI RoHS declaration Taiwan import and export contact information Contacts are available for Taiwan import and export information. Appendix C. Notices...
  • Page 192 ThinkEdge SE350 V2 Hardware Maintenance Guide...

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