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HP Pro G2 SFF Manual

HP Pro G2 SFF Manual

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Computador HP Pro G2 SFF
Os desktops empresariais da HP são criados com foco na
segurança, produtividade e colaboração. Projetado para
ser fácil de configurar e usar, o HP Desktop Pro G2
microtorre
economiza
espaço
e
permite
maior
produtividade com os últimos processadores AMD ou
Intel.
www.bztech.com.br

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Summary of Contents for HP Pro G2 SFF

  • Page 1 Computador HP Pro G2 SFF Os desktops empresariais da HP são criados com foco na segurança, produtividade e colaboração. Projetado para ser fácil de configurar e usar, o HP Desktop Pro G2 microtorre economiza espaço permite maior produtividade com os últimos processadores AMD ou Intel.
  • Page 2 Maintenance and Service Guide HP Desktop Pro G2...
  • Page 3 HP Inc. under license. bound by the terms of the HP End User License Not all features are available in all editions or Intel, Pentium, and Core are trademarks of Intel Agreement (EULA).
  • Page 4 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 5 Safety warning notice...

  • Page 6: Table Of Contents

    Table of contents 1 Product features ............................1 Front panel components ............................2 Rear panel components ............................3 Serial number location ............................4 2 Illustrated parts catalog ..........................5 Computer major components ..........................5 Miscellaneous parts ............................... 7 3 Routine care, SATA drive guidelines, and disassembly preparation ..............8 Electrostatic discharge information ........................
  • Page 7 4 Removal and replacement procedures ......................16 Preparation for disassembly ..........................16 Access panel ................................. 17 System board connections ..........................18 WLAN module ..............................19 Expansion cards ..............................20 Front bezel ................................23 Removing bezel blank ............................24 Drives ................................... 25 Drive positions ...........................
  • Page 8 Backing up information and creating recovery media ..................79 Using Windows tools ......................... 79 Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..79 Restoring and recovery ............................80 Restoring, resetting, and refreshing using Windows tools .............. 80 Recovering using HP Recovery media ....................
  • Page 9 Using HP PC Hardware Diagnostics UEFI ......................91 Starting HP PC Hardware Diagnostics UEFI ..................92 Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive ..........92 Downloading the latest HP PC Hardware Diagnostics UEFI version ......92 Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only) .....................

  • Page 10: Product Features

    Product features Features may vary depending on the model. For support assistance and to learn more about the hardware and software installed on your computer model, run the HP Support Assistant utility.

  • Page 11: Front Panel Components

    Front panel components Drive configuration may vary by model. Some models have a bezel blank covering the slim optical drive bay. Item Description Slim optical drive (optional) Power button Audio-out (headphone) jack USB SuperSpeed ports (2) USB 2.0 ports (2) NOTE: The light on the power button is normally white when the power is on.

  • Page 12: Rear Panel Components

    Rear panel components Item Description Audio-in (microphone) jack Audio-out (headphone) jack HDMI port VGA port RJ-45 (network) jack USB 2.0 ports (4) Power cord connector Security cable slot Optional serial port NOTE: When a graphics card is installed in one of the system board slots, the video connectors on the graphics card and/or the integrated graphics on the system board may be used.

  • Page 13: Serial Number Location

    Serial number location Each computer has a unique serial number and a product ID number that are located on the exterior of the computer. Keep these numbers available for use when contacting customer service for assistance. Chapter 1 Product features...

  • Page 14: Illustrated Parts Catalog

    Illustrated parts catalog NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Computer major components Item...
  • Page 15 Item Description DVD±RW drive DVD-ROM drive Hard drive, 3.5-inch 2 TB, 7200-rpm, 3.5-inch 1 TB, 7200-rpm, 3.5-inch 1 TB, 7200-rpm, 7.0 mm 500 GB, 7200-rpm, 3.5-inch 500 GB, 7200-rpm, 7.0 mm Solid-state drive (2.5-inch, SATA-3, TLC) 256 GB 256 GB (Brazil only) 128 GB 128 GB (Brazil only) Drive cage...

  • Page 16: Miscellaneous Parts

    Item Description Graphics cards (full-height, PCIe ×16) AMD Radeon™ R7 430, 2 GB, 2 DisplayPorts AMD Radeon R7 430, 2 GB, VGA+DisplayPort Intel PRO/1000 Single Port GbE NIC Printer port option card PCIe ×1 not illustrated Miscellaneous parts Description Internal single wireless antenna Antenna cover USB-to-serial port adapter PS/2 module...

  • Page 17: Routine Care, Sata Drive Guidelines, And Disassembly Preparation

    Routine care, SATA drive guidelines, and disassembly preparation This chapter provides general service information for the computer. Adherence to the procedures and precautions described in this chapter is essential for proper service. CAUTION: When the computer is plugged into an AC power source, voltage is always applied to the system board.

  • Page 18: Preventing Electrostatic Damage To Equipment

    Preventing electrostatic damage to equipment Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree of sensitivity. The following packaging and grounding precautions are necessary to prevent damage to electric components and accessories. ● To avoid hand contact, transport products in static-safe containers such as tubes, bags, or boxes. ●...

  • Page 19: Recommended Materials And Equipment

    Recommended materials and equipment Materials and equipment that are recommended for use in preventing static electricity include the following: ● Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors Conductive bins and other assembly or soldering aids ● ● Conductive foam ●...

  • Page 20: Routine Care

    ● Never cover the ventilation slots on the monitor with any type of material. Install or enable power management functions of the operating system or other software, including ● sleep states. Routine care General cleaning safety precautions Never use solvents or flammable solutions to clean the computer. Never immerse any parts in water or cleaning solutions;...

  • Page 21: Cleaning The Keyboard

    Cleaning the keyboard Follow all safety precautions in General cleaning safety precautions on page 11 before cleaning the keyboard. To clean the tops of the keys or the keyboard body, follow the procedures described in Cleaning the computer case on page When cleaning debris from under the keys, review all rules in General cleaning safety precautions on page 11 before following these procedures:...

  • Page 22: Service Considerations

    The screws used in the computer are not interchangeable. They may have standard or metric threads and may be of different lengths. If an incorrect screw is used during the reassembly process, it can damage the unit. HP strongly recommends that all screws removed during disassembly be kept with the part that was removed, then returned to their proper locations.

  • Page 23: Hard Drives

    Batteries, battery packs, and accumulators should not be disposed of together with the general household waste. In order to forward them to recycling or proper disposal, please use the public collection system or return them to HP, their authorized partners, or their agents. SATA hard drives...

  • Page 24: Sata Data Cable

    SATA data cable Always use an HP approved SATA 6.0 Gb/s cable. It is fully backward compatible with the SATA 1.5 Gb/s drives. Current HP desktop products ship with SATA 6.0 Gb/s hard drives. SATA data cables are susceptible to damage if overflexed. Never crease a SATA data cable and never bend it tighter than a 30 mm (1.18 in) radius.

  • Page 25: Removal And Replacement Procedures

    Removal and replacement procedures Adherence to the procedures and precautions described in this chapter is essential for proper service. After completing all necessary removal and replacement procedures, run the Diagnostics utility to verify that all components operate properly. NOTE: Not all features listed in this guide are available on all computers. Preparation for disassembly Routine care, SATA drive guidelines, and disassembly preparation on page 8 for initial safety procedures.

  • Page 26: Access Panel

    Access panel To access internal components, you must remove the access panel: Prepare the computer for disassembly (Preparation for disassembly on page 16). Loosen the Torx screw (1). Slide the access panel back about 2 cm (0.75 in), and then lift it off the computer (2). To replace the access panel, reverse the disassembly procedures.

  • Page 27: System Board Connections

    System board connections Refer to the following illustration and table to identify the system board connectors for your model. Item Label Component Item Label Component PWRCPU 4-pin processor power Power supply CPU_FAN Processor fan (10) CLR_CMOS/ Clear system passwords PSWD DIMM1 Memory module (11)

  • Page 28: Wlan Module

    WLAN module The WLAN module installs into a slot on the system board. For a list of available WLAN modules, see Computer major components on page To remove the WLAN module: Prepare the computer for disassembly (Preparation for disassembly on page 16).

  • Page 29: Expansion Cards

    Expansion cards The computer has two PCI Express ×1 expansion sockets, one PCI Express ×16 expansion socket, and one PCI expansion socket. Item Expansion slot PCI Express 2.0, ×1 PCI Express 3.0, ×16 PCI Express 2.0, ×1 PCI 2.3 NOTE: You can install a PCI Express ×1, ×8, or ×16 expansion card in the PCI Express ×16 socket.
  • Page 30 If you are removing a PCI Express ×16 card, remove the Torx screw that secures the card to the back of the chassis (1). Pull the retention arm on the back of the expansion socket (2) away from the card, and then carefully rock the card back and forth until the connectors pull free from the socket.
  • Page 31 If you are installing an expansion card in a vacant socket, you must use a flat-bladed screwdriver to pry out the metal shield on the rear panel that corresponds to the expansion slot you want to use. Store the removed card in antistatic packaging. If you are not installing a new expansion card, install an expansion slot cover to close the open slot.

  • Page 32: Front Bezel

    Connect external cables to the installed card, if needed. Reassemble and reconfigure the computer, as necessary. Front bezel Prepare the computer for disassembly (Preparation for disassembly on page 16). Remove the access panel (Access panel on page Lift up the three tabs on the top of the bezel (1), and then rotate the bezel off the chassis (2). To replace the front bezel, reverse the disassembly procedures.

  • Page 33: Removing Bezel Blank

    Removing bezel blank On some models, there may a bezel blank covering the optical drive bay. You must remove the bezel blank before installing an optical drive. To remove a bezel blank: Prepare the computer for disassembly (Preparation for disassembly on page 16).

  • Page 34: Drives

    Drives IMPORTANT: To prevent loss of work and damage to the computer or drive: If you are inserting or removing a drive, shut down the operating system properly, turn off the computer, and unplug the power cord. Do not remove a drive while the computer is on or in standby mode. Before handling a drive, be sure that you are discharged of static electricity.
  • Page 35 Prepare the computer for disassembly (Preparation for disassembly on page 16). Remove the access panel (Access panel on page Disconnect the power cable (1) and data cable (2) from the rear of the optical drive. IMPORTANT: When removing the cables, pull the tab or connector instead of the cable itself to avoid damaging the cable.

  • Page 36: Installing An Optical Drive

    Installing an optical drive Prepare the computer for disassembly (Preparation for disassembly on page 16). Remove the access panel (Access panel on page If you are installing an optical drive in a bay covered by a bezel blank, remove the front bezel and then remove the bezel blank.

  • Page 37: Removing The Drive Cage

    Removing the drive cage The drive cage must be removed to remove the hard drives. The drive cage supports the following drive configurations: ● 3.5-inch hard drive on the top, 2.5-inch solid-state drive on the bottom ● 3.5-inch hard drive on the top, optical drive on the bottom You must remove the 3.5-inch hard drive to access the screws for the 2.5-inch solid-state drive.

  • Page 38: Installing The Drive Cage

    Installing the drive cage Prepare the computer for disassembly (Preparation for disassembly on page 16). Remove the access panel (Access panel on page Remove the optical drive (Removing the optical drive on page Remove the front bezel (Front bezel on page Insert the three tabs on the bottom of drive cage into the slots in the top of the chassis (1).

  • Page 39: Installing A 3.5-Inch Hard Drive

    Slide the hard drive out of the cage (2). Installing a 3.5-inch hard drive Prepare the computer for disassembly (Preparation for disassembly on page 16). Remove the access panel (Access panel on page If installed, remove the optical drive (Removing the optical drive on page Remove the front bezel (Front bezel on page Remove the drive cage...

  • Page 40: Removing A 2.5-Inch Hard Drive

    Removing a 2.5-inch hard drive Prepare the computer for disassembly (Preparation for disassembly on page 16). Remove the access panel (Access panel on page If installed, remove the optical drive (Removing the optical drive on page Remove the front bezel (Front bezel on page Remove the drive cage (Removing the drive cage on page...
  • Page 41 Install the three Torx screws (2) that secure the drive to the drive cage. Reassemble the computer. Chapter 4 Removal and replacement procedures...

  • Page 42: Memory

    Memory The computer comes with a double data rate 4 synchronous dynamic random access memory (DDR4-SDRAM) dual inline memory module (DIMM). The memory sockets on the system board can be populated with up to two industry-standard DIMMs. These memory sockets are populated with at least one preinstalled DIMM. To achieve the maximum memory support, you can populate the system board with up to 32 GB of memory configured in a high-performing dual channel mode.

  • Page 43: Removing And Installing Dimms

    Removing and installing DIMMs IMPORTANT: You must disconnect the power cord and wait approximately 30 seconds for the power to drain before adding or removing memory modules. Regardless of the power-on state, voltage is always supplied to the memory modules as long as the computer is plugged into an active AC outlet. Adding or removing memory modules while voltage is present may cause irreparable damage to the memory modules or system board.
  • Page 44 Push the module down into the socket, ensuring that the module is fully inserted and properly seated. Make sure the latches are in the closed position (3). Reassemble the computer. The computer should automatically recognize the memory the next time you turn on the computer. Memory...

  • Page 45: Fan Duct

    Fan duct Prepare the computer for disassembly (Preparation for disassembly on page 16). Remove the access panel (Access panel on page 17). Remove the front bezel (Front bezel on page If installed, remove the optical drive (Removing the optical drive on page Remove the drive cage (Removing the drive cage on page Remove the power supply cable from the clip on the duct (1).

  • Page 46: Fan Sink

    Fan sink CAUTION: The bond between the fan sink and the processor may be very tight. If the computer will power on, before removing the fan sink, turn on the computer until it warms the fan sink. Warming the fan sink lessens the bond between the fan sink and the processor, thereby making separating them easier.
  • Page 47 Each time the fan sink is removed, thoroughly clean the thermal grease from the bottom of the fan sink (1) and apply fresh thermal grease to the top of the processor (2). Replacement thermal material is included with the fan sink and system board spare part kits. CAUTION: Fan sink retaining screws should be tightened in diagonally opposite pairs (as in an X) to evenly seat the fan sink on the processor.

  • Page 48: Processor

    After installing a new processor onto the system board, update the system ROM to ensure that the latest version of the BIOS is being used on the computer. The latest system BIOS can be found on the Web at: http://www.hp.com/support. Processor...

  • Page 49: Power Supply

    Power supply For a list of available power supplies, see Computer major components on page The power supply is secured to the rear of the chassis with four screws. Two cables connect the power supply to the system board. Prepare the computer for disassembly (Preparation for disassembly on page 16).
  • Page 50 Remove the cables from the clips in the front of the chassis (2). Press the release lever at the front of the power supply (1), slide the power supply toward the front of the computer, and then lift the power supply out of the chassis (2). To install the power supply, reverse the removal procedure.

  • Page 51: Wireless Antenna

    Wireless antenna The wireless antenna is secured to the front of the chassis with one screw. The antenna cable routes through a hole in the front of the chassis, then under the power supply and to the WLAN module. Prepare the computer for disassembly (Preparation for disassembly on page 16).

  • Page 52: System Board

    System board Prepare the computer for disassembly (Preparation for disassembly on page 16). Remove the access panel (Access panel on page 17). Remove the front bezel (Front bezel on page 23). If installed, remove the optical drive (Removing the optical drive on page Remove the drive cage (Removing the drive cage on page Remove the fan duct...

  • Page 53: Troubleshooting Without Diagnostics

    To assist you in resolving problems online, HP Instant Support Professional Edition provides you with self- solve diagnostics. If you need to contact HP support, use HP Instant Support Professional Edition's online chat feature. Access the Business Support Center (BSC) at http://www.hp.com/go/bizsupport...

  • Page 54: Helpful Hints

    If it becomes necessary to call for technical assistance, be prepared to do the following to ensure that your service call is handled properly: ● Be in front of your computer when you call. ● Write down the computer serial number, product ID number, and monitor serial number before calling. ●...

  • Page 55: Solving General Problems

    If you have installed an operating system other than the factory-installed operating system, check to be ● sure that it is supported on the system. If the system has multiple video sources (embedded, PCI, or PCI-Express adapters) installed (embedded ● video on some models only) and a single monitor, the monitor must be plugged into the monitor connector on the source selected as the primary VGA adapter.
  • Page 56 In case of forgotten password, power loss, or computer malfunction, you must manually disable the Smart Cover lock . A key to unlock the Smart Cover Lock is not available from HP. Keys are typically available from a hardware store.
  • Page 57 Poor performance. Cause Solution Program previously accessed did not release reserved memory Restart the computer. back to the system. Virus resident on the hard drive. Run virus protection program. Too many applications running. Close unnecessary applications to free up memory. Add more memory.

  • Page 58: Solving Power Problems

    System does not power on and the LEDs on the front of the computer are not flashing. Cause Solution the appropriate voltage. Proper voltage setting depends on your region. Remove the expansion cards one at a time until the 5V_aux light on the system board turns on.

  • Page 59: Solving Hard Drive Problems

    Power LED flashes Red four times, once every second, followed by a two second pause, and the computer beeps four times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Power failure (power supply is overloaded). If equipped with a voltage selector, check that the voltage selector, located on the rear of the power supply (some models), is set to the appropriate voltage.
  • Page 60 Drive not found (identified). Cause Solution Computer Setup. If it is listed, the probable cause is a driver problem. If it is not listed, the probable cause is a hardware problem. If this is a newly installed drive, run the Computer Setup utility and try adding a POST delay under Boot Options >...

  • Page 61: Solving Media Card Reader Problems

    Computer seems to be locked up. Cause Solution Program in use has stopped responding to commands. Use the task manager to close programs that do not respond. Attempt the normal Windows “Shut Down” procedure. If this fails, press the power button for four or more seconds to turn off the power.

  • Page 62: Solving Display Problems

    Do not know how to remove a media card correctly. Cause Solution The computer’s software is used to safely eject the card. In Windows 10, type file in the taskbar search box, and then select File Explorer from the list of applications. In the left column, expand This PC, right-click on the corresponding drive icon, and then select Eject.
  • Page 63 Reseat DIMMs. Power on the system. Replace DIMMs one at a time to isolate the faulty module. Replace third-party memory with HP memory. Replace the system board. Blank screen and the power LED flashes Red six times, once every second, followed by a two second pause, and the computer beeps six times.
  • Page 64 Blank screen and the power LED flashes Red seven times, once every second, followed by a two second pause, and the computer beeps seven times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution System board failure (ROM detected failure prior to video). Replace the system board.
  • Page 65 To download a SoftPaq that will assist you with the synchronization, go to the following Web site, select the appropriate monitor, and download either SP32347 or SP32202: http://www.hp.com/support Graphics card is not seated properly or is bad (some models). Reseat the graphics card. Replace the graphics card.

  • Page 66: Solving Audio Problems

    Certain typed symbols do not appear correct. Cause Solution The font you are using does not support that particular symbol. Use the Character Map to locate and select the appropriate symbol. You can copy the symbol from the Character Map into a document.
  • Page 67 Sound does not come out of the speaker or headphones. Cause Solution CAUTION: When attempting to resume from Sleep state, do not hold down the power button for more than four seconds. Otherwise, the computer will shut down and you will lose any unsaved data.

  • Page 68: Solving Printer Problems

    There is no sound or sound volume is too low. Cause Solution To access Device Manager in Windows 10, type device manager in the taskbar search box, and then select Device Manager from the list of applications. Some applications can select which audio output device is used. Make sure the application has selected the correct audio device.

  • Page 69: Solving Keyboard And Mouse Problems

    Printer will not print. Cause Solution The printer may be out of paper. Check the paper tray and refill it if it is empty. Solving keyboard and mouse problems If you encounter keyboard or mouse problems, see the documentation that came with the equipment and to the common causes and solutions listed in the following table.

  • Page 70: Solving Hardware Installation Problems

    Mouse does not respond to movement or is too slow. Cause Solution Program in use has stopped responding to commands. Shut down the computer using the keyboard then restart the computer. Mouse may need cleaning. Remove the roller ball cover on the mouse and clean the internal components.
  • Page 71 Replace DIMMs one at a time to isolate the faulty module. NOTE: DIMM1 or XMM1 must always be installed. DIMM1 must be installed before DIMM2, and DIMM3 must be installed before DIMM4 Replace third-party memory with HP memory. Replace the system board. Chapter 5 Troubleshooting without diagnostics...

  • Page 72: Solving Network Problems

    Solving network problems Some common causes and solutions for network problems are listed in the following table. These guidelines do not discuss the process of debugging the network cabling. Network driver does not detect network controller. Cause Solution Network controller is disabled. Run Computer Setup and enable network controller.
  • Page 73 Diagnostics reports a failure. Cause Solution There is a problem with the cable or a device at the other end of Ensure that the cable and device at the other end are operating the cable. correctly. The network controller is defective. Contact an authorized service provider.

  • Page 74: Solving Memory Problems

    Management Engine (ME) settings). To avoid damage to the DIMMs or the system board, you must unplug the computer power cord before attempting to reseat, install, or remove a memory module. For those systems that support ECC memory, HP does not support mixing ECC and non-ECC memory. Otherwise, the computer will not boot the operating system.

  • Page 75: Solving Cd-Rom And Dvd Problems

    Memory is installed incorrectly or is bad. Reseat DIMMs. Power on the system. Replace DIMMs one at a time to isolate the faulty module. Replace third-party memory with HP memory. Replace the system board. Solving CD-ROM and DVD problems If you encounter CD-ROM or DVD problems, see the common causes and solutions listed in the following table or to the documentation that came with the optional device.
  • Page 76 Drive not found (identified). Cause Solution Cable could be loose. Check cable connections. The system may not have automatically recognized a newly See reconfiguration directions in the Solving hardware installation installed device. problems on page 61 section. If the system still does not recognize the new device, check to see if the device is listed within Computer Setup.

  • Page 77: Solving Usb Flash Drive Problems

    CD-ROM, CD-RW, DVD-ROM, or DVD-R/RW drive cannot read a disc or takes too long to start. Cause Solution Media has been inserted upside down. Re-insert the media with the label facing up. The DVD-ROM drive takes longer to start because it has to Wait at least 30 seconds to let the DVD-ROM drive determine the determine the type of media played, such as audio or video.

  • Page 78: Solving Front Panel Component Problems

    System will not boot from USB flash drive. Cause Solution Boot order is not correct. Run the Computer Setup utility and change boot sequence in Advanced > Boot Options. Removable Media Boot is disabled in the Computer Setup utility. Run the Computer Setup utility and enable booting to removable media in Boot Options.

  • Page 79: Solving Internet Access Problems

    Solving Internet access problems If you encounter Internet access problems, consult your Internet Service Provider (ISP) or refer to the common causes and solutions listed in the following table. Unable to connect to the Internet. Cause Solution Internet Service Provider (ISP) account is not set up properly. Verify Internet settings or contact your ISP for assistance.
  • Page 80 Computer will not continue and the HP logo does not display. Cause Solution ROM issue - POST error has occurred. Observe the beeps and LED lights on the front of the computer. POST error messages and diagnostic front panel LEDs and audible codes on page 81 to determine possible causes.

  • Page 81: Computer Setup (F10) Utility

    Computer Setup (F10) Utility Computer Setup (F10) Utilities Use Computer Setup (F10) Utility to do the following: ● Change settings from the defaults or restore the settings to default values. View the system configuration, including settings for processor, graphics, memory, audio, storage, ●...

  • Page 82: Computer Setup-Main

    ● F10: Save and exit Esc: Exit Setup. ● ● Enter: Select or enter submenu Up/Down: Select item ● ● Left/Right: Select screen To apply and save changes, select Exit > Save Changes and Exit. ● If you have made changes that you do not want applied, select Ignore Changes and Exit. To restore settings to original values, select Restore Factory Defaults as Default.

  • Page 83: Computer Setup-Security

    Table 6-1 Computer Setup–Main menu Option Description ● System Log (select to see log Build ID ● ● Feature Byte Computer Setup—Security NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 6-2 Computer Setup–Security menu Option Description Administrator Password...

  • Page 84: Computer Setup-Configuration

    Table 6-2 Computer Setup–Security menu (continued) Option Description You can clear the TPM only when you confirm the request using the Physical Presence check prompted by the BIOS during the next startup. Once the TPM is cleared, the BIOS disables TPM power-on authentication and sets the Clear TPM setting to ‘no’.
  • Page 85 Table 6-3 Computer Setup–Configuration menu (continued) Option Heading CAUTION: SATA emulation changes may prevent access to existing hard drive data and degrade or corrupt established volumes. RAID - Allows DOS and boot access to RAID volumes. Use this mode with the RAID device driver loaded in the operating system to take advantage of RAID features.

  • Page 86: Computer Setup-Boot Options

    Platform Key (read only) Displays Platform Key status: Enrolled, Enrolled-MSFT, Not Enrolled. Pending Action (read only) Displays Pending Action: Load HP Factory Default Keys in Next boot, Load MSFT Debug Keys In Next Boot, None. Clear All Secure Boot Clears all secure boot keys and certificates from secure boot databases. This option disables secure boot.

  • Page 87: Computer Setup-Exit

    Table 6-4 Computer Setup–Boot Options menu (continued) Option Heading Up and Down arrow keys select a device. keys move the device up or down. Boot capability is disabled if the device is marked with an exclamation mark. When Legacy Support is enabled, UEFI boot order and Legacy boot order are both available and UEFI boot order has higher priority than Legacy boot order.

  • Page 88: Backing Up, Restoring, And Recovering

    You must be connected to the Internet to access the Get Help app. Using the HP Cloud Recovery Download Tool to create recovery media (select products only) You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive, as follows: Go to http://www.hp.com/support.

  • Page 89: Restoring And Recovery

    HP Recovery media is used to recover the original operating system and software programs that were installed at the factory. On select products, it can be created on a bootable USB flash drive using the HP Cloud Recovery Download Tool. For details, see...

  • Page 90: Post Error Messages And Diagnostic Front Panel Leds And Audible Codes

    POST error messages and diagnostic front panel LEDs and audible codes This chapter lists the error codes, error messages, and the various indicator light and audible sequences that you may encounter during Power-On Self-Test (POST) or computer restart, the probable source of the problem, and steps you can take to resolve the error condition.
  • Page 91 Control panel message Description Recommended action RTC (real-time clock) battery may need to problem persists, replace the RTC battery. See be replaced. the Removal and Replacement section for instructions on installing a new battery. 008–Microcode Patch Error Processor is not supported by the BIOS. Upgrade BIOS to proper version.
  • Page 92 Control panel message Description Recommended action 00E-Inventory Error during MEBx Execution BIOS information passed to the MEBx resulted Reboot the computer. in a failure. If the error persists, update to the latest BIOS version. If the error still persists, replace the system board.
  • Page 93 Description Recommended action Apply hard drive firmware patch if applicable. (Available at http://www.hp.com/support.) Back up contents and replace hard drive. 302-Hard Disk 2: SMART Hard Drive Detects Hard drive is about to fail. (Some hard drives Determine if hard drive is giving correct...
  • Page 94 Control panel message Description Recommended action 403-Serial Port D Address Conflict Detected Both external and internal serial ports are Remove any serial port expansion cards. assigned to the same resources. Clear CMOS. (See Password security and resetting CMOS on page 88.) Reconfigure card resources and/or run Computer Setup or Windows utilities.

  • Page 95: Interpreting System Validation Diagnostic Front Panel Leds And Audible Codes

    Control panel message Description Recommended action 904-SATA Cabling Error One or more SATA devices are improperly Ensure SATA connectors are used in ascending attached. For optimal performance, the SATA 0 order. For one device, use SATA 0. For two and SATA 1 ports should be used for hard drives devices, use SATA 0 and SATA 1.
  • Page 96 Number of long beeps/blinks Error category BIOS Hardware Thermal System board Patterns of blink/beep codes are determined by using the following parameters: 1 second pause occurs after the last major blink. ● ● 2 second pause occurs after the last minor blink. Beep error code sequences occur for the first 5 iterations of the pattern and then stop.

  • Page 97: Password Security And Resetting Cmos

    If you lose or forget the password when in stringent security mode, the system can only be reset by System Management Command. This is a way for HP Service and Support to provide a secure method to access the BIOS and command a password reset for a specifically identified unit under the direction of the owner. This scenario may not be covered under warranty.
  • Page 98 Shut down the operating system properly, then turn off the computer and any external devices, and disconnect the power cord from the power outlet. With the power cord disconnected, press the power button again to drain the system of any residual power.

  • Page 99: 10 Using Hp Pc Hardware Diagnostics

    The tool runs within the Windows operating system in order to diagnose hardware failures. If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install it. To download HP PC Hardware Diagnostics Windows, see...

  • Page 100: Downloading The Latest Hp Pc Hardware Diagnostics Windows Version

    If your PC will not boot into Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues.

  • Page 101: Starting Hp Pc Hardware Diagnostics Uefi

    Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in the following situations: ● HP PC Hardware Diagnostics UEFI is not included in the preinstall image.

  • Page 102: Using Remote Hp Pc Hardware Diagnostics Uefi Settings (Select Products Only)

    Find out more. Downloading Remote HP PC Hardware Diagnostics UEFI NOTE: HP Remote PC Hardware Diagnostics UEFI is also available as a Softpaq that can be downloaded to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version To download the latest Remote HP PC Hardware Diagnostics UEFI version, follow these steps: Go to http://www.hp.com/go/techcenter/pcdiags.
  • Page 103 Make your customization selections. Select Main, and then Save Changes and Exit to save your settings. Your changes take effect when the computer restarts. Chapter 10 Using HP PC Hardware Diagnostics...

  • Page 104: 11 Battery Replacement

    The lifetime of the lithium battery can be extended by plugging the computer into a live AC outlet. The lithium battery is only used when the computer is NOT connected to AC power. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, go to http://www.hp.com/recycle.
  • Page 105 Slide the replacement battery into position, positive side up. The battery holder automatically secures the battery in the proper position. Type 2 To release the battery from its holder, squeeze the metal clamp that extends above one edge of the battery (1). When the battery pops up, lift it out (2). To insert the new battery, slide one edge of the replacement battery under the holder’s lip with the positive side up (1).
  • Page 106 Insert the new battery and position the clip back into place. NOTE: After the battery has been replaced, use the following steps to complete this procedure. Replace the computer access panel. Reconnect the power cord and any external devices, and then turn on the computer. Reset the date and time, your passwords, and any special system setups using Computer Setup.

  • Page 107: 12 Power Cord Set Requirements

    12 Power cord set requirements The power supplies on some computers have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage between 100-120 or 220-240 volts AC. Power supplies on those computers that do not have external power switches are equipped with internal switches that sense the incoming voltage and automatically switch to the proper voltage.

  • Page 108: Country-Specific Requirements

    Country-Specific Requirements Additional requirements specific to a country are shown in parentheses and explained below. Country Accrediting Agency Country Accrediting Agency Australia (1) EANSW Italy (1) Austria (1) Japan (3) METI Belgium (1) CEBC Norway (1) NEMKO Canada (2) Sweden (1) SEMKO Denmark (1) DEMKO...

  • Page 109: 13 Statement Of Memory Volatility

    Intel-based and AMD-based system boards contain nonvolatile memory subcomponents as originally shipped from HP, assuming that no subsequent modifications have been made to the system and assuming that no applications, features, or functionality have been added to or installed on the system.
  • Page 110 If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under the Utilities menu. Select Hard Drive Utilities, select DriveLock, then uncheck the checkbox for DriveLock password on restart. Select OK to proceed. Select the Main menu, and then select Reset BIOS Security to factory default.

  • Page 111: Nonvolatile Memory Usage

    HP Sure Start only) backup of The content is managed Embedded Controller. critical System solely by the HP Sure Start BIOS code, EC Embedded Controller. firmware, and critical computer configuration data for select...
  • Page 112 512 KByte flash Stores Fingerprint reader memory is Only a digitally signed (select products fingerprint programmed by user application can make the only) templates. enrollment in HP call to write to the flash. ProtectTools Security Manager. Nonvolatile memory usage 103...

  • Page 113: Questions And Answers

    HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS.

  • Page 114: Using Hp Sure Start (Select Models Only)

    BIOS to its previously safe state, without user intervention. Those select computer models ship with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.

  • Page 115: 14 Specifications

    14 Specifications Item U.S. Metric Dimensions Width 5.35 in 136.0 mm Depth 10.31 in 261.8 mm Height 12.20 in 310.0 mm Weight (varies by configuration) 9.52 lb 4.32 kg Max supported weight (desktop orientation) 77 lb 35 kg Temperature range Operating 41°...

  • Page 116: Index

    61 disposal 14 codes 81, 86 helpful hints 45 battery replacement 95 messages 81 HP PC Hardware Diagnostics UEFI beep codes 86 expansion card downloading 92 boot order, changing 80 installation 20 starting 92 booting options...
  • Page 117 27 USB flash drive 80 computer 106 overheating, prevention 10 recovery media static electricity 8 creating using HP Cloud Recovery system board Download Tool 79 removal and replacement 43 password creating using Windows tools 79 SATA connectors 14...
  • Page 118 wireless antenna removal and replacement 42 wireless antennas disconnecting 19 WLAN module removal 19 spare part number 19 Index 109...

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