Sony D6633 User Manual page 145

Support and Legal
Support Application
Use the Support application on your device to browse User Guides, troubleshooting
guides, and to find information about software updates and other product-related
information.
To Access the Support Application
1
From your Home screen, tap
2
Find and tap , then select the required support item.
Connect to the internet when using the Support application for the best available support.
Help in menus and applications
Some applications and settings have help available in the options menu, which is
normally indicated by in the specific applications.
Running Diagnostic Tests on Your Device
The Xperia™ Diagnostics application can test a specific function or run a full diagnostic
test to check if your Xperia™ device is working properly.
Xperia™ Diagnostics can:
•
Assess potential hardware or software issues on your Xperia™ device.
•
Analyze how well applications perform on your device.
•
Log the number of dropped calls during the previous 10 days.
•
Identify installed software and provide useful details about your device.
The Xperia™ Diagnostics application is pre-installed on most Android™ devices from Sony. If
the Diagnostics option is not available under Settings > About phone, you can download a
light version using the Play Store™ application.
To Run a Specific Diagnostic Test
1
From your Homescreen, tap
2 Find and tap Settings > About phone > Diagnostics > Test .
3
Select a test from the list.
4 Follow the instructions and tap Yes or No to confirm if a feature works.
To Run all Diagnostic Tests
1
From your Homescreen, tap
2 Find and tap Settings > About phone > Diagnostics > Test > Run all.
3 Follow the instructions and tap Yes or No to confirm if a feature works.
To View Details about Your Device
1
From your Homescreen, tap
2
Find and tap Settings > About phone > Diagnostics > Facts.
Restarting, Resetting, and Repairing
You can force your device to restart or shut down if it stops responding or won't restart
normally. No settings or personal data get deleted.
You can also reset your device to its original factory settings. This action is sometimes
necessary if your device stops functioning properly, but note that if you want to keep any
important data, you should first back up this data to a memory card or other non-internal
memory. For more information, see
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Backing Up and Restoring Content on page 42.
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