Samsung NE63 851 Series User Manual page 56

Troubleshooting
Problem Possible cause
Food does not The oven controls have not
bake or roast been set correctly.
properly.
The oven rack has been
positioned incorrectly or is
not level.
Incorrect cookware or
cookware of improper size is
being used.
The oven sensor needs to be
adjusted.
Food does not The serving size may not be
broil properly. appropriate.
The rack has not been
properly positioned.
The cookware is not suited for
broiling.
In some areas, the power
(voltage) may be low.
The oven The oven sensor needs to be
temperature is adjusted.
too hot or too
cold.
56 English
Solution
See the chapter on operating
the oven starting on page
28.
See the section on using the
oven racks on page 31.
See the section on adjusting
the thermostat on page 40.
Refer to the cooking guide for
serving sizes on page 35,
and then try again.
See the broiling
recommendation guide on
page 35.
Use suitable cookware.
• Preheat the broil element
for 10 minutes.
• See the broiling
recommendation guide
on page 35.
See the section on adjusting
the thermostat on page 40.
Problem Possible cause
The oven will The oven temperature is
not self-clean. too high to start a self-clean
operation.
The oven controls have been
set incorrectly.
A self-cleaning cycle cannot
be started if the oven lock
feature has been activated or
if a radiant surface element
is on.
Excessive There is excessive soiling in
smoking during the oven.
a self-cleaning
cycle.
The oven door The oven is too hot.
will not open
after a self-
cleaning cycle.
The oven is not The oven controls were not
clean after a set correctly.
self-cleaning
The oven was heavily soiled.
cycle.
Solution
Allow the range to cool and
then reset the controls.
See the section on self-
cleaning on page 43.
Deactivate the oven lock
(see page 28). Make sure all
surface elements are turned
off.
Press OFF/CLEAR. Open the
windows to rid the room of
smoke. Wait until the self-
cleaning cycle is cancelled.
Wipe up the excessive soil
and then start the self-
cleaning cycle again.
Allow the oven to cool.
See the section on self-
cleaning on page 43.
Wipe up heavy spillovers
before starting the self-
cleaning cycle. Heavily soiled
ovens may need to be self-
cleaned again or for a longer
period of time.