LG WASHTOWER FWT1310BG Owner's Manual page 71

APPENDIX
71
APPENDIX
Warranty
Warranty and Service Information
Warranty
The LG WashTower comes with 2 + 8 year warranty, from the date of purchase, that comprises of 2 year
warranty on all Parts (except Plastic Parts, Consumables, Loose Plastic Parts, Filters, Inlet / outlet hose,
Dispenser Drawer, Front Panel, Top cover, Front Door and Door gasket) and thereafter 8 years Additional
warranty on the Direct Drive Motor(Washer), Dual Inverter Compressor and Inverter Motor(Dryer), from
the date of purchase of the product, provided always that the warranty card bears the rubber stamp, date
and signature of our Authorised Dealer.
8 YEAR ADDITIONAL WARRANTY ON DIRECT DRIVE MOTOR(WASHER), DUAL INVERTER COMPRESSOR
AND INVERTER MOTOR(DRYER)
The 8 year warranty on the Direct Drive Motor(Washer), Dual Inverter Compressor and Inverter
Motor(Dryer) will continue even after the expiry of 2 year period from the date of purchase. This warranty
covers Direct Drive Motor(Washer), Dual Inverter Compressor and Inverter Motor(Dryer) only. During the
additional warranty period, it does not cover any part such as PCB Assembly, PCB Controller Assembly,
Clutch assembly, Inlet Valve, Drain Motor etc. Standard visiting charges will be applicable within the
municipal limit of town where LG Electronics India Pvt. Ltd. (LGEIL) has its Authorized Service center,
Service outside municipal limit will attract to and fro traveling, other incidental expenses in addition to
standard visiting charges, as prevailing from time to time. During the warranty period, only the part
replaced or repaired shall be free of costs, but service charges shall always be payable by the customer.
TERMS & CONDITIONS
1. The warranty is confined to the first purchaser of the LG WashTower only & is non-transferable.
2. Repairs & replacements will be carried out by the dealer from whom the product has been purchased,
or through the Authorized Service Centers of LGEIL. Customer may place their service call through the LG
customer care or through the dealer from whom the product has been purchased. In case the customer
shifts the place of residence during warranty period, it is advised to contact Authorized Service Center
directly or call our help line.
3. Repairs under warranty shall be carried out by an authorized service personnel only. The details of
centralized help lines are attached.
4. For units installed beyond municipal limits of the jurisdiction of company's Authorized Service Center, it
is responsibility of the purchaser to contact the nearest authorized service center and bring the unit to the
authorized service center at its own cost and risk. All expenses incurred in collecting the units or parts
thereof from the company's authorized service center, as well as expenses incurred with deputizing of
service personnel/technicians towards conveyance and other incidentals etc. will be borne by the
customer. Local Charges for transportation and handling charges may vary from location to location.
Customers are advised to verify before. In case the customer desires to bring the unit on its own to the
Authorized Service Center, the same shall be at its own risks & consequences.
5. The concerned authorized service center will advise the customer whether to effect the repairs at site or
at the authorized service center.
6. Call registered with the centralized helpline/Authorized service center, wherein only cleaning of the unit/
parts in the unit due to dust accumulation on portions of the unit, general explanations/returning, are not
to be considered as defects.
7. In case of repairs or replacement of any part/s of the unit, this warranty will thereafter continue and
remain in force only for the unexpired period of the warranty. LGEIL may use parts that are new or
refurbished and equivalent to new in performance and reliability. Replacement of parts would be purely at