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TROUBLESHOOTING GUIDE
WARNING: To reduce the risk of shock and unintended operation,
turn power off and unplug unit before troubleshooting�
Unit doesn't turn on�
• Make sure unit is plugged in.
• Display will light up with usable programs once connected to power. Pitcher and lid must
be engaged to select a program.
Lid is stuck on pitcher�
• The lid is removed by rotating from the handle counterclockwise and then lifting up.
Cannot change time or temperature settings on Auto-IQ® programs�
• All programs were developed by culinary experts to deliver the perfect balance of
heating, stirring, and blending patterns to give perfect results, so you do not have to
set the time or temperature.
• To select a specific temperature, use the Manual COOK setting instead of an
Auto-iQ program.
Program has paused�
• If the lid was removed while running a program or while in a Manual mode, the cooking
or blending function will pause. Replace the lid and push the program button again
to continue from where the time left off.
Why does the blender sometimes count up and other times count down?
• Auto-iQ programs are timed to finish on their own when they are complete, so the clock
counts down until the program has finished. When using Manual modes, the clock will
count up from 0 until the auto shutoff time is reached or the button for the currently
running mode is selected again.
My pitcher will not assemble to the base
• Make sure the Ninja® logo is facing forward before placing the pitcher directly onto
the blender base. If the pitcher is still not fully seated, rotate the coupling under the
pitcher to help align it to the base.
Pitcher still has residue after running the Clean program�
• Try running the CLEAN program a second time. You may also hand-wash the pitcher
using the included cleaning brush, which is specifically designed to clean those
hard-to-reach areas.
The control panel returns to home display�
• The control panel is designed to return to standby mode when left inactive for
3 minutes. If you have taken longer than 3 minutes to choose a function, or if the
program has finished, the unit will return to standby mode.
Why does the unit beep during Auto-iQ Programs?
• We've incorporated STIR ALERT within all Auto-iQ programs to let you know the unit
is about to stir. The alert is 3 beeps followed by a 2-second pause before each stir.
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AU 02 8801 7666 | NZ 0800 112 660
ONE (1) YEAR LIMITED WARRANTY
For warranty claims, you will need to submit a proof of purchase in the form of a valid receipt
that displays date and place of purchase. This warranty does not replace but is in addition to your
statutory rights.
If your product becomes defective due to faulty material or workmanship within a period of 1 year
from the date of purchase, we warrant to do the following:
• For New Zealand Consumers: We will replace the defective/faulty part with a new product, free
of charge, or if the unit is deemed defective/faulty we replace the unit with an equivalent or
upgraded model, at our discretion.
• For Australian Consumers: Our goods come with guarantees that cannot be excluded under the
Australian Consumer Law. You are entitled to a replacement or refund for a major failure and
for compensation for any other reasonably foreseeable loss or damage. You are also entitled to
have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure
does not amount to a major failure.
Replacement items will be covered by the limited warranty for the balance of the warranty period
from the date of the original purchase. Please note:
Your warranty is subject to the following conditions
• DO NOT operate the appliance with a damaged plug or cord, or if the unit has been dropped,
damaged or dropped in water.
• To avoid the risk of electric shock, do not disassemble or attempt to repair the appliance on
your own. If the supply cord is damaged, it must be replaced by a qualified electrician to avoid
a hazard. Incorrect re-assembly or repair can cause a risk of electric shock or injury to persons
when the appliance is used.
• The item has not been misused, abused, neglected, altered, modified or repaired by anyone.
• The item has been subjected to fair wear and tear.
• The item has not been used for trade, professional or hire purposes.
• The item has not sustained damage through foreign objects, substances or accident
What is not covered?
• Accessories supplied with the item.
• Components that are subject to natural wear and tear caused by normal use in accordance with
operating instructions.
• Unauthorised/improper maintenance/handling or overload is excluded from this warranty.
AU ninjakitchen.com.au | NZ ninjakitchen.co.nz
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