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ENG
TROUBLESHOOTING
The following simple issues can be handled by the user. Please call the after-sale service department if the
issues are not settled.
Device is not working
Odor
Long-term operation of
compressor
The freezer door can
not be properly closed
Loud noise
Transient difficulty in
door opening
Freezer enclosure heat
Condensation
Airflow sound
Buzz
Clatter
Chech whether the freezer is plugged in and has power.
Low voltage.
Whether temperature control knob is in the work area.
Failure power or tripping circuit.
Odorous foods should closely wrapped.
Whether foods are rotten.
Whether the interior shall be cleaned.
It is normal that freezer operates for longer time in summer when the
ambient temperature is higher.
Do not put too much food in the freezer at one time.
Do not put foods until they are cooled.
Frequent opening of freezer door.
Thick frost layer (defrost is needed).
The freezer door is stuck by food packages.
Too much food.
Unbalanced freezer.
Whether the floor is flat, whether the placement of freezer is stable.
Whether the freezer accessories are properly placed.
After refrigeration, there will be pressure difference between the inside and
outside of the freezer to result in transient difficulty in door opening. This is a
normal physical phenomenon.
The freezer enclosure may emit heat during operation specially in
summer, this is caused by the radiation of the condenser, and it is a normal
phenomenon.
Condensation: condensation phenomenon will be detected on the exterior
surface and door seals of the freezer when the ambient humidity is large, this
is a normal phenomenon, and the condensation can be wiped away with a
dry towel.
Refrigerants circulating in the refrigerant lines will produce eruption of sound
and grunts which is normal does not affect the cooling effect.
Buzz will be generated by running compressor specially when starting up or
shutting down.
The solenoid valve or electric switch valve will clatter which is a normal
phenomenon and does not affect the operation.
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