Samsung EVNX20ZZBSBUS User Manual page 165

Before contacting a service center
Appendix >
Situation Suggested remedies
The display or buttons
Remove the battery and insert it again.
do not work
• Turn off your camera, and then turn it on
again.
• Remove your memory card, and then insert it
The memory card has
again.
an error
• Format your memory card.
See "Cautions when using memory cards" for
more details. (p. 160)
Your TV or computer
SDXC memory cards use the exFAT file system.
cannot display photos
Ensure that the external device is compatible
and videos that are
with the exFAT file system before connecting the
stored on an SDXC
camera to the device.
memory card.
SDXC memory cards use the exFAT file system.
Your computer does
To use SDXC memory cards on a Windows XP
not recognize an
computer, download and update the exFAT file
SDXC memory card.
system driver from the Microsoft website.
If you change the name of a file, your camera
may not play the file (the name of the file should
Cannot display files
meet the DCF standard). If you encounter this
situation, display files on your computer.
Situation Suggested remedies
• Ensure that the focus option you set is
suitable for the kind of shot you are capturing.
• Use a tripod to prevent your camera from
The photo is blurry
shaking.
• Ensure that the lens is clean. If not, clean the
lens. (p. 155)
The colors in the
An incorrect White Balance can create
photo do not match unrealistic color. Select the proper White
Balance option to suit the light source. (p. 63)
the actual scene
Your photo is overexposed.
• Adjust the aperture value or the shutter
speed.
The photo is too bright
• Adjust the ISO sensitivity. (p. 62)
• Turn off the flash. (p. 78)
• Adjust the exposure value. (p. 88)
Your photo is underexposed.
• Adjust the aperture value or the shutter
speed.
The photo is too dark
• Adjust the ISO sensitivity. (p. 62)
• Turn on the flash. (p. 78)
• Adjust the exposure value. (p. 88)
164