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32
TROUBLESHOOTING
Problem
Icemaker is not
Doors are opened often or for
making enough
long periods of time.
ice (continued).
Doors are not closed
completely.
The temperature setting for the
freezer is too warm.
Refrigerator was recently
Icemaker is not
installed or icemaker recently
making ice.
connected.
Icemaker not turned on.
The ice detecting sensor is
obstructed.
The refrigerator is not connected
to a water supply or the supply
shutoff valve is not turned on.
Icemaker shutoff (arm or
sensor) obstructed.
Icemaker was recently installed. Discard the first few batches of ice to avoid
Ice has bad taste
or odor.
Ice has been stored for too
long.
The food has not been stored
properly in either compartment.
The interior of the refrigerator
needs to be cleaned.
The ice storage bin needs to be
cleaned.
Possible Causes
Solutions
If the doors of the unit are opened often, ambient
air will warm the refrigerator which will prevent
the unit from maintaining the set temperature.
Lowering the refrigerator temperature can help,
as well as not opening the doors as frequently.
If the doors are not properly closed, ice
production will be affected. See the Doors will
not close completely or pop open section in Parts
& Features Troubleshooting for more information.
The recommended temperature for the freezer
compartment for normal ice production is -19°C. If
the freezer temperature is warmer, ice production
will be affected.
It may take up to 24 hours for each compartment
to reach the desired temperature and for the
icemaker to begin making ice.
Locate the icemaker ON/OFF switch and confirm
that it is in the ON (I) position.
Foreign substances or frost on the ice-detecting
sensor can interrupt ice production. Make sure
that the sensor area is clean at all times for proper
operation.
Connect refrigerator to the water supply and turn
the water shutoff valve fully open.
If your icemaker is equipped with an ice shutoff
arm, make sure that the arm moves freely. If
your icemaker is equipped with the electronic ice
shutoff sensor, make sure that there is a clear
path between the two sensors.
discolored or bad tasting ice.
Ice that has been stored for too long will shrink,
become cloudy, and may develop a stale taste.
Throw away old ice and make a new supply.
Rewrap the food. Odors may migrate to the ice if
food is not wrapped properly.
See the Care and Cleaning section for more
information.
Empty and wash the bin (discard old cubes).
Make sure that the bin is completely dry before
reinstalling it.
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