Philips Aqua 3000 Series Manual page 8

8
Problem
The appliance has a lower suction
power than usual.
The nozzle or the full appliance shuts
off during cleaning.
Dust escapes from the appliance.
The appliance does not move smoothly
across the floor when cleaning a carpet.
The brush does not turn anymore.
The LEDs in the nozzle do not come on.
The appliance is not charging.
Possible cause
The charging station is not attached to a
stable wall.
The filter and the cyclone are dirty.
The dust container is not attached properly
to the appliance.
The filter is old.
The motor of the appliance is damaged.
The brush roll is stuck or objects are stuck
in the air flow channel.
The filter and the cyclone are dirty.
The filter is dirty.
The filter is not present in the appliance.
Something is blocking the cyclone.
The dust container is not properly attached
to the appliance.
The appliance is rotated or flipped when
the power is off.
The wheels below the nozzle is polluted.
The selected suction power has been too
high.
The brush is clogged with hair or dirt.
The brush may stop turning when it
encounters too much resistance.
The roller brush has not been assembled
properly into the nozzle.
The motorized nozzle is overheated.
The nozzle has not been attached to the
tube or appliance properly.
The power plug is not connected properly
to the appliance or battery.
The power plug is not placed properly in
the charging station.
Solution
Check that the wall on which the charging station will be
mounted is stable.
Empty the dust bucket. Clean the filter and the cyclone (Fig.
7). Make sure the filter is washed at least once a month,
when using the appliance regularly. Make sure hair and dirt
stuck in the cyclone are removed.
Make sure the dust container is attached properly.
You can buy new filters in the online Philips shop at
www.philips.com/support or at your Philips dealer.
If you have checked the above and the appliance still has a
lower suction power than usual, take it to a Philips service
center or contact the Consumer Care Center.
Take the appliance to a Philips service center or contact the
Consumer Care Center.
Check the nozzle and air flow channel for stuck objects and
remove any blocking object. Restart the appliance.
Empty the dust bucket. Clean the filter and the cyclone.
Make sure the filter is washed at least once a month (Fig. 7)
when using the appliance regularly. Make sure hair and dirt
stuck in the cyclone are removed.
If you have checked the above and the appliance still does
not work, take it to a Philips service center or contact the
Consumer Care Center.
Clean the filter. See also the quick start guide.
Make sure that the filter is in the appliance and assembled
correctly.
Check the cyclone for stuck objects and remove any object
blocking the cyclone. Also ensure all hair and dirt stuck in
the cyclone are removed.
Empty the dust container and attach the dust container
correctly to the appliance.
Keep the appliance upright when the power is off.
Clean the pollution between the wheels.
Decrease the suction power. See also the user manual.
Clean the brush by hand or with a pair of scissors. Clean the
hairs between the bearings.
Switch off the appliance and then switch it back on again.
Follow the instructions in the cleaning chapter to install the
roller brush into the nozzle properly (Fig. 8).
Switch off the appliance and wait 15 minutes. Touch the
upper housing of the nozzle to feel if it is still warm. If the
nozzle is still warm, wait longer for the nozzle to cool
down. Once the nozzle has cooled down, try switching the
appliance back on.
Attach the nozzle to the appliance or handheld properly.
Make sure that the power plug is connected properly to
the appliance or the battery and that the adapter is
inserted into the wall socket properly.
Make sure the plug is fixed properly in the charging station.
Check if the plug is angled and the charging station is
holding the plug in place.