LG WM1355H Series User's Manual & Installation Instructions page 29

BEFORE CALLING FOR SERVICE
Problem
Wrinkling
• Washer not unloaded
• Washer overloaded.
• Hot and cold water inlet hoses
Water in the washer
• Drain hose is bent, pinched, or
drains slowly or not
at all, or the display
• The drain filter is clogged.
shows:
Washer fills with • Water supply taps are not
water slowly or not
at all, or the display
• Water line hoses are kinked,
shows:
• Water inlet filters are clogged.
• Water pressure to tap or house
Washer will not
• Power cord is not properly
turn on
• House fuse is blown, circuit
Washer won't • The door is not closed
spin, or the display
shows:
Door will not
• Interior temperature of washer
unlock when cycle
is stopped or
paused
• Water level in washer is too
Wash cycle time is • The washer automatically
longer than usual
Musty or mildewy
• Incorrect or too much
odor in washer
• Inside of tub not cleaned
(cont.)
Possible Causes
promptly.
are reversed.
clogged.
open fully.
pinched, or bent.
is too low.
plugged in.
breaker has tripped, or power
outage has occurred.
properly.
is too high.
high.
adjusts the wash time for
the amount of laundry, water
pressure, water temperature,
and other operating conditions.
detergent has been used.
properly.
T RO U B L E S H O OT I N G
Solutions
• Always remove items from the washer as soon as the cycle
is completed.
• The washer can be fully loaded, but the drum should not be
tightly packed with items. The door of the washer should
close easily.
• Hot water rinse can set wrinkles in garments. Check the
inlet hose connections.
• Make sure the drain hose is free of clogs, kinks, etc.,
and is not pinched behind or under the washer.
• Clean the drain filter. See the Care and Cleaning section.
• Make sure that the water taps are open fully.
• Make sure the hoses are not kinked or pinched. Be careful
when moving the washer.
• Clean the inlet filters. See the Care and Cleaning section.
• Check another faucet in the house to make sure that
household water pressure is adequate.
• Make sure that the plug is plugged securely into a
grounded, 3-prong, 120-VAC, 60-Hz. outlet.
• Reset circuit breaker or replace fuse. Do not increase
fuse capacity. If the problem is a circuit overload, have it
corrected by a qualified electrician.
• Make sure that the door is closed properly and press
the START/PAUSE button. After starting a cycle, it may
take a few moments before the drum begins to turn or
spin. The washer will not spin unless the door is locked
(DOOR LOCK will appear in the display).
• If the door is closed and locked and the open door error
message is displayed, call for service.
• The washer door has a safety lock to prevent burns. Allow
the washer to cool until the DOOR LOCK indicator turns off
in the display.
• Allow the washer to complete the programmed cycle, or
run the DRAIN & SPIN cycle to drain the water.
• This is normal. The washer adjusts cycle time
automatically to provide optimal results for the selected
cycle.
• Use only HE (High-Efficiency) detergent in accordance with
the manufacturer's instructions.
• Never use more than TWO tablespoons (1 oz. or 30 ml) of
detergent or more than TWO teaspoons (½ oz. or 15 ml) of
softener or bleach.
• Run the TUB CLEAN cycle regularly. Be sure to wipe around
and under the door seal frequently.
• Clean around door seal/glass to prevent odor or mildew
1. wipe dry the door seal/glass and the door opening area
2. wipe around the inner drum/door seal and the lower door
seal
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