Recycling Your Device; Limitations To Services And Features - Sony Xperia C5 Ultra User Manual

To perform a factory data reset
To avoid permanent damage to your device, do not restart your device while a reset procedure
is underway.
1
Before you start, make sure to back up any important data that is saved on the
internal memory of your device to a memory card or other non-internal
memory.
2
From your Home screen, tap
3 Find and tap Settings > Backup & reset > Factory data reset.
4
To delete information, such as pictures and music, from your internal storage,
mark the Erase internal storage checkbox.
5 Tap Reset phone.
6
If required, draw your screen unlock pattern, or enter your screen unlock
password or PIN to continue.
7 To confirm, tap Erase everything.
Your device does not revert to an earlier software version of Android™ when you perform a
factory data reset.
If you forget your screen unlock password, PIN or pattern, you can use the device repair
feature in Xperia™ Companion to erase the security layer. You need to provide your Google
account login details to perform this operation. By running the repair feature, you reinstall
software for your device and you may lose some personal data in the process.
To repair the device software using Xperia™ Companion
Before performing a software repair, make sure you know your Google™ credentials.
Depending on your security settings, you may need to enter them in order to start up the
device after a software repair.
1
Make sure that Xperia Companion is installed on your PC or Mac
2 Open the Xperia™ Companion software on the computer and press Software
repair on the main screen.
3
Follow the instructions that appear on the screen to reinstall the software and
complete the repair.

Recycling your device

Got an old device lying around the house? Why not recycle it? By doing so, you will
help us reuse its materials and components, and you'll protect the environment, too!
Find out more about the recycling options in your region at
www.sonymobile.com/recycle .

Limitations to services and features

Some of the services and features described in this User guide are not supported in
all countries/regions or by all networks and/or service providers in all areas. Without
limitation, this applies to the GSM International Emergency Number, 112. Please
contact your network operator or service provider to determine availability of any
specific service or feature and whether additional access or usage fees apply.
Use of certain features and applications described in this guide may require access
to the Internet. You may incur data connection charges when you connect to the
Internet from your device. Contact your wireless service provider for more
information.
This is an Internet version of this publication. © Print only for private use.
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