Troubleshooting; General Troubleshooting - Nvidia BlueField-2 User Manual

Troubleshooting

General Troubleshooting
Server unable to find the DPU
The DPU no longer works
DPUs stopped working after installing another DPU
Link indicator light is off
Link light is on, but with no communication established
Forgot password needed to install/upgrade the BlueField-2 DPU image
• Ensure that the DPU is placed correctly
• Make sure the DPU slot and the DPU are compatible
Install the DPU in a different PCI Express slot
• Use the drivers that came with the DPU or download the latest
• Make sure your motherboard has the latest BIOS
• Try to reboot the server
• Reseat the DPU in its slot or a different slot, if necessary
• Try using another cable
• Reinstall the drivers for the network driver files may be damaged or deleted
• Reboot the server
• Try removing and re-installing all DPUs
• Check that cables are connected properly
• Make sure your motherboard has the latest BIOS
• Try another port on the switch
• Make sure the cable is securely attached
• Check you are using the proper cables that do not exceed the recommended lengths
• Verify that your switch and DPU port are compatible
• Check that the latest driver is loaded
• Check that both the DPU and its link are set to the same speed and duplex settings
Refer to the latest version of BlueField DPU SW Manual
NVIDIA BlueField DPU Software" section.
and follow instructions under "Upgrading
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