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Fix issues : Maintenance procedures
Reset Wi-Fi, cellular data, and Bluetooth
When to use this reset
•
Wi-Fi doesn't work. Wi-Fi network name doesn't show on your phone.
•
Cellular/mobile data: No signal and
frequently drop.
•
Bluetooth doesn't work or disconnects automatically.
•
VPN doesn't work as expected.
What gets deleted/removed when you reset
•
All Wi-Fi devices and passwords set up on your phone
•
All cellular/mobile settings, like preferred cellular network
•
All paired Bluetooth devices set to connect with your phone, like ear buds, car audio, speakers
•
All VPN configurations set up on your phone
You cannot choose individual connections to reset; they will all reset.
Reset
If you're having problems with connections, review this information first:
•
Wi-Fi
•
Bluetooth
•
Cellular data
•
Hotspot
(internet sharing)
Then, if you're still experiencing problems, try resetting all network settings:
1.
Go to
Settings
> System > Reset options.
2.
Touch Reset Wi-Fi, mobile & Bluetooth > Reset settings.
3.
If you're using dual SIMs, select the SIM to reset for mobile data settings.
4.
Touch Reset settings.
5.
Try to reconnect to Wi-Fi, cellular data, and Bluetooth, or try to share your internet connection again.
Reset app preferences
When to use this reset
This reset doesn't allow you to choose individual apps; all apps will be reset.
Before resetting all apps, if you're having trouble with one or two apps,
If you still experience the following issues, then reset all apps:
•
App crashes frequently or won't open
•
App doesn't behave as expected
•
App uses too much battery or data
in the status bar. You can't make/receive calls, or calls
reset the apps
individually.
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