Table of Contents
Advertisement
Troubleshooting
Some problems will require you
to call your network operator.
For more support go to
www.sonyericsson.com/support.
Common questions
I have problems with memory capacity
or the phone is working slowly
Restart your phone every day to free
memory or do a
Master reset
If you select
Reset
changes that you have made to settings
will be deleted.
If you select
Reset
your changes to settings, all contacts,
messages, personal data, and content
that you have downloaded, received
or edited will also be deleted.
To reset the phone
1
From standby select
>
the
General
tab
2
Select an option.
3
Follow the instructions that appear.
This is the Internet version of the User's guide. © Print only for private use.
Master
reset.
settings, the
all, in addition to
Menu > Settings
> Master
reset.
I cannot charge the phone or battery
capacity is low
The charger is not properly connected
or the battery connection is poor.
Remove the battery and clean the
connectors.
The battery is worn out and needs to
be replaced
See Charging the battery
.
on page 7.
No battery icon appears when I start
charging the phone
It may take a few minutes before the
battery icon appears on the screen.
Some menu options appear in grey
A service is not activated. Contact
your network operator.
I cannot use SMS/text messages
on my phone
Settings are missing or incorrect.
Contact your network operator to
find out the correct SMS service
center setting. See Text messages
on page 29.
I cannot use picture messages
on my phone
Your subscription does not include
data capability. Settings are missing
or incorrect. Please contact your
network operator.
Troubleshooting
65
Advertisement
Table of Contents
