Troubleshooting Guide - Intex ULTRA XTR 126364GN Owner's Manual

TROUBLESHOOTING GUIDE

TROUBLE
FILTER MOTOR • The motor is not plugged in.
FAILS TO START • The GFCI/RCD circuit breaker is
tripped.
• Motor too hot and overload
protection is shut off.
FILTER DOESN'T • Improper chlorine or pH levels.
CLEAN POOL • No filtering media in tank.
• Wrong 6-way valve setting position.
• Excessively dirty pool.
• The strainer screen is restricting
the water flow.
FILTER DOESN'T • Clogged inlet or discharge.
PUMP WATER OR • An air leak on the intake line.
FLOW IS VERY • Excessively dirty pool.
SLOW • Sand media clogged with dirt.
• Nozzle and strainer connections
are reversed.
• Crusting or caking on the filtering
sand surface.
• Pool vacuuming device attached
to the system.
• Inlet threaded air connector
connected to the wrong hole on
the liner.
PUMP DOESN'T • Low water level.
WORK • Strainer screen clogged up.
• An air leak on the intake hose.
• Faulty motor or the impeller is jammed.
6-WAY VALVE/ • Sand tank o-ring missing.
COVER LEAKING • Sand tank o-ring dirty.
• Flange clamp not tight.
• 6-way valve damage.
HOSE LEAKING • Hose nut not securely tight.
• Hose connection fitting
o-ring/L-shape o-ring missing.
TIMER IS • Possible inner timer defective.
INACCURATE OR
TIMER CAN'T BE SET
PRESSURE • Clogged inlet of the pressure gauge.
GAUGE DOESN'T • Pressure gauge damage.
WORK
SAND IS FLOWING • Sand is too small.
BACK INTO THE • Sand bed is calcified.
POOL
INLET THREADED • Plunger valve not well-fitted.
AIR CONNECTOR • Air jet valve is not tight and facing up.
/AIR JET VALVE • Air jet valve internal seal blocked.
LEAKING • Air jet valve internal seal dirty.
• Air jet valve broken.
SMALL LEAK FROM • Accessories attached to the water
AIR JET VALVE circulation line.
WHEN PUMP IS ON
SAVE THESE INSTRUCTIONS
(342GS) SAND FILTER PUMP ENGLISH 7.5" X 10.3" PANTONE 295U 06/06/2022
CAUSE SOLUTION
• Line cord must be plugged into a 3 wire outlet that is
protected by a Class A Ground Fault Circuit Interrupter, or RCD.
• Reset circuit breaker. If circuit breaker trips repeatedly, your
electrical system may have a defect. Turn off circuit breaker
and call an electrician to correct the problem.
• Let the motor cool down and restart again.
• Adjust the chlorine and pH level. Consult your local
swimming pool supply stores.
• Load with filter sand, see "sand loading instructions".
• Set valve to "FILTER" position.
• Operate the filter for longer periods.
• Clean the strainer screen at the inlet.
• Clear any obstructions in the intake hose by discharging it
inside pool wall.
• Tighten hose nuts, check hoses for damage, check pool
water level.
• Clean the pre-filtering basket more often.
• Backwash filter.
• Install the nozzle at the upper position of the pool inlet, and
the strainer at the lower position of the pool outlet.
• Remove about 1" of sand if necessary.
• Remove any pool vacuuming device attached to the
system line.
• Make sure the inlet threaded air connector is connected
to the pool inlet upper hole.
• Fill pool to correct water level.
• Clean strainer screens at pool inlet.
• Tighten hose nuts, check hose for damage.
• Contact Intex service center.
• Remove 6-way valve cover and ensure the o-ring is in place.
• Clean sand tank o-ring with garden hose water.
• Tighten securely.
• Contact Intex service center.
• Tighten/reinstall hose nut.
• Ensure o-ring/L-shape o-ring is in place and not
damaged.
• Turn off the pump and restart 5 minutes later.
• Re-set the timer.
• Contact Intex service center.
• Clear any obstructions in the intake by
unscrewing it from the 6-way valve.
• Contact Intex service center.
• Use only No. 20 silica sand with particle size range 0.45 to 0.85 mm
(0.018 to 0.033 inches) and a Uniformity Coefficient less than 1.75.
• Change sand.
• Tighten or reinstall plunger valve.
• Tighten air jet valve and make sure it's facing up.
• Turn pump ON and run for few seconds, then turn OFF, repeat 3 times.
• Remove air jet valve, flush dirt out with water and replace valve back.
• Replace a new air jet valve.
• Remove all the accessories (such as solar mat, auto pool
cleaner, LED light) from the water circulation line and
place the air jet valve cap (44) over the air jet valve (41).
Do not cover the air jet valve (41) with the valve cap (44)
under normal situation or when the pump is operating.
342
English
GS
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