Getting Help - Sony PCWA-C150S Read This First

Getting help

This section describes how to get help and support
from Sony, as well as troubleshooting tips for your
Wireless LAN PC Card.
About Sony's Support Options
Sony provides several support options for your
Wireless LAN PC Card. When you have questions
about your Wireless LAN PC Card and its related
software, check these options for answers:
The Troubleshooting Guide contains FAQs
about troubles that you may encounter when
using the Wireless LAN PC Card.
The Quick Start Guide contains the
procedures for initial setup of the Wireless LAN
PC Card.
The Operating Instructions manual explains
how to use your Wireless LAN PC Card. The
Operating Instructions manual (PDF file) is in
the "manual" folder on the CD-ROM supplied
with the Wireless LAN PC Card. (Adobe ®
®
Acrobat Reader* is required to open PDF files.)
The Sony Wireless LAN PC Card support
Web site
http://www.ita.sel.sony.com/support/
wirelesslan/ provides the latest information on
your Wireless LAN PC Card. On this Web site,
you will find:
• Answers to Frequently Asked Questions
(FAQs)
• An electronic version of the Operating
Instructions
• Help files
• Installation information
• Software upgrades
The Sony e-mail support service answers
your questions by electronic mail. Just send your
question in an e-mail message and a customer
service representative will reply. To send a
question to Sony e-mail support, fill out the e-
mail form at
http://www.ita.sel.sony.com/support/
wirelesslan/
The Sony fax-back service provides you
with answers to commonly asked questions. You
can use this automated service to request a list of
available topics and then select the topics you
want to receive. To contact the Sony fax-back
service, call
1-877-760-7669.
The Sony Customer Information Services
Center offers information about your Access
Point, Wireless LAN PC Card, and other Sony
products that work with your computer. To
contact the Sony Customer Information Services
Center, call 1-877-760-7669. Open 24
hours/day, 7 days/week.
* Adobe and Adobe Acrobat are trademarks of
Adobe Systems Incorporated.