HP VISUALIZE A6034 User Manual

P/x-class personal workstation

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HP V

Personal Workstation

ISUALIZE

User's Guide

P- Class (A6034) and X-Class (A1280) Workstations

Printed in USA June 2000

Manufacturing Part Number: A1280-90002

Edition E0600

Table of Contents

Summary of Contents for HP VISUALIZE A6034

Page 1 HP V Personal Workstation ISUALIZE User’s Guide P- Class (A6034) and X-Class (A1280) Workstations Printed in USA June 2000 Manufacturing Part Number: A1280-90002 Edition E0600 © Copyright 2000 Hewlett-Packard Company...
Page 2 Microsoft Corporation.Windows NT® is a registered trademark of Microsoft Corporation. Netscape® is a trademark of Netscape Communications Corporation. Pentium is a trademark of Intel Corporation. HP Printing Division: Hewlett-Packard Company 3404 E. Harmony Road Fort Collins, CO 80528-9599...
Page 3: Table Of Contents
Your Personal Workstation’s Hardware Control Panel ....25 HP MaxiLife and Its Display ....... . .25 Control Panel Lights .
Page 4 Additional Information and Help ......51 Recycling an Old HP Personal Workstation ..... . 52 2.
Page 5 HP Summary Screen ........136...
Page 6 HP World Wide Web Site ........169...
Page 7 HP Hardware Warranty ........184...
Page 8 Contents...
Page 9 Figure 1-6. Connecting the Microphone and Headset to the Keyboard .36 Figure 1-7. HP Three-Button Mouse ......38 Figure 1-8.
Page 10 Figures Figure 2-11. Connecting the Bottom Section to the Personal Workstation Figure 2-12. Closing the Bottom Section ......65 Figure 2-13.
Page 11 Figures Figure 2-34. Install the CD Drive into the Top Shelf ....83 Figure 2-35. Connect the CD Drive Audio Cable ....83 Figure 2-36.
Page 12 Figure 2-73. Card Guides for the Full-Size I/O Cards ... . . 110 Figure 2-74. HP Visualize fx AGP Connector that is Not Supported . 111 Figure 2-75. Removing the T-15 Torx Screw and Bulkhead ..112 Figure 2-76.
Page 13 Figures Figure 2-78. Removing the I/O Card’s T-15 Torx Screw ... .115 Figure 2-79. Removing the I/O Card......116 Figure 2-80.
Page 14 Figures...
Page 15 Table 3-8. Test Component Messages ......160 Table 4-1. HP Information Services ......166 Table 4-2.
Page 16 Tables...
Page 17 Preface This owner’s guide describes how to use your HP V P-Class ISUALIZE (A6034) or X-Class (A1280) Personal Workstation. It is intended for the Personal Workstation user who wants to: • Set up the Workstation for the ﬁrst time. • Conﬁgure the Workstation.
Page 18 Important Safety Information WARNING If you have any doubt that you can lift the HP V Personal ISUALIZE Workstation or display safely, do not try to move it without help. For your safety, always connect the equipment to a grounded wall outlet.
Page 19 If you have any problems or questions with our hardware, software, or documentation, please contact either your HP Response Center or your local HP representative. If you have access to a web browser, you can get the latest software and hardware patches at the following URL:...
Page 20 Documentation Conventions Unless otherwise noted in the text, this guide uses the following symbolic conventions. Italic words or characters in syntax and user-supplied values command descriptions represent values that you must supply. Italics are also used in text for emphasis. Information that the system displays, screen display commands that you must use literally, and path...
Page 21: Using Your Personal Workstation
Using Your Personal Workstation Using Your Personal Workstation Chapter 1...
Page 22: X- And P-Class Product Description
Using Your Personal Workstation X- and P-Class Product Description HP Visualize Personal Workstations are offered in two conﬁgurations - the X-Class (A1280) and the P-Class (A6034). The major difference between these conﬁgurations is maximum memory availability. The P-Class is upgradeable to 2 GBytes (SDRAM) and the X-Class is upgradeable to 4 GBytes (SDRAM).
Page 23 Using Your Personal Workstation X- and P-Class Product Description Table 1-1 X- and P-Class Features Feature: Description: Rear connectors • PS/2 mouse • PS/2 keyboard • 25-pin parallel • 9-pin serial • Two USB connectors • LINE IN jack (3.5 mm) •...
Page 24: X- And P-Class Workstation Physical Characteristics
Using Your Personal Workstation X- and P-Class Product Description X- and P-Class Workstation Physical Characteristics Table 1-2 X- and P-Class Characteristics Characteristics: Description: Weight (excl. keyboard and display) 15.93 kilograms (35.11 pounds). Dimensions 47.3 cm (max.) (D) by 20.9 cm (W) by 48.3 cm (H) (18.62 inches by 8.22 inches by 19.02 inches).
Page 25: Your Personal Workstation's Hardware Control Panel
Indicator Light HP MaxiLife and Its Display HP MaxiLife and its LCD helps you diagnose problems with your Personal Workstation and provides system information you may need to obtain support. Press one of the LCD control buttons to display the menu.
Page 26: System Rear Panel Connectors
Using Your Personal Workstation System Rear Panel Connectors System Rear Panel Connectors This section describes the following connectors on the system unit’s rear panel: • USB connectors • Serial connectors • PS/2 keyboard and mouse connectors • Audio connectors (including headset and microphone) •...
Page 27: Usb Connectors
Using Your Personal Workstation System Rear Panel Connectors USB Connectors There are two Universal Serial Bus (USB) connectors located on the rear panel of your Personal Workstation. These connectors support several USB devices. Note that you should consult the documentation that accompanies each device for speciﬁc information concerning its use.
Page 28: Audio Connectors
Using Your Personal Workstation System Rear Panel Connectors Audio Connectors Your Personal Workstation has audio input and output capability through external input and output connectors on the rear panel and through an internal speaker. The rear panel contains the Line IN, Line OUT, Mic IN, and Headset OUT connectors.
Page 29: Lan Connector
Note that you can select between 120 volts AC and 240 volts AC using the selector switch on back of the Personal Workstation. Memory The main memory for an HP V Personal Workstation can vary - ISUALIZE from a minimum of 256 MBytes and a maximum of 4 GBytes for the X-Class and a 128 MByte minimum to a 2GByte maximum for the P-Class.
Page 30: Operating System Overview
NT operating system. If your system fails to boot-up, please read the chapter “Troubleshooting Your Personal Workstation” before calling your HP support person. Taking this action ﬁrst could save you valuable time. Chapter 1...
Page 31: Using Your Multimedia Keyboard
Menu Key Pressing the Menu soft key displays the soft key section of the HP enhanced keyboard on your screen. Click any of the keys on the screen to display the action assigned to an individual key or to change or assign an action to a key.
Page 32 Personal Workstation management tools that can, for example, be used for remote BIOS updates and security management. NOTE Before using HP TopTools for the ﬁrst time, you must install it as follows: • Select Programs from the Start menu. • Select the submenu HP DMI.
Page 33 This feature allows you more ﬂexibility for locating your Personal Workstation other places than on top of your desk. HP Customer Information This soft key accesses HP Customer Information, which includes information regarding: • Product features • Preloaded software on the system •...
Page 34: Setting Up Your Hp Multimedia Keyboard
This section provides a procedure that explains how to set up your multimedia keyboard. 1. Shut down your Personal Workstation and connect the HP multimedia keyboard to the Personal Workstation. See Figure 1-4 and Figure 1-5. The microphone and headset are not supplied with the Personal Workstation.
Page 35 Using Your Personal Workstation Using Your Multimedia Keyboard NOTE When you connect the keyboard jack to the rear of the Personal Workstation, the Personal Workstation’s internal speaker is deactivated. You can then connect a headset or speakers to the rear of the multimedia keyboard to get sound.
Page 36: Figure 1-6 Connecting The Microphone And Headset To The Keyboard
Using Your Personal Workstation Using Your Multimedia Keyboard 2. Connect the microphone and headset to the rear of the multimedia keyboard as shown in Figure 1-6. The microphone and headset are one unit in this example. These devices can be separate units. Note that speakers can be plugged into the headset jacket instead of a headset.
Page 37: The Euro Symbol
4. Click on Add and select the country that corresponds with your keyboard, and click OK. 5. Click OK to exit the Control Panel. HP Support Services You can get help with solving problems with HP V accessories ISUALIZE from the following HP support web site: www.hp.com/visualize/support...
Page 38: Using Your Hp Mouse
Using Your Personal Workstation Using Your HP Mouse Using Your HP Mouse The mouse that is shipped with your system is an HP Three-Button Mouse. See Figure 1-7. Using your systems mouse software you can conﬁgure the mouse for a left-handed or right-handed person.
Page 39: Starting And Stopping Your Personal Workstation
• Press the power button on the front panel. • Press the keyboard space bar. The keyboard power-on feature will work only if Space-bar is enabled and you have a HP keyboard. When you switch on the computer, it carries out the Power-On-Self-Test (POST) while the HP V Workstation’s logo is displayed.
Page 40: Initializing Your Software
(If necessary, the user name can be modiﬁed later.) • The current date and time. • The type of printer (for example, HP LaserJet 5L). This is shown on the front of the printer. You also need to enter the connection used by the printer.
Page 41: Stopping Your Personal Workstation
Using Your Personal Workstation Setting Your Password Stopping Your Personal Workstation To stop the Personal Workstation, make sure that you have exited all programs and the operating system (if necessary), and then press the On/Off button on the control panel. Setting Your Password You can set two passwords, the administrator (or supervisor) password and the user password, to provide two levels of protection for your...
Page 42: Setting A User Password
Using Your Personal Workstation Setting Your Password your choice, press a second time. Enter Setting a User Password A user password can only be set if an administrator password has already been set using the Setup program. Set a user password to provide a power-on password prompt. This will prevent your Personal Workstation from being started or used in your absence.
Page 43: Using Power Management
Using Your Personal Workstation Using Power Management Using Power Management Power management enables you to reduce your Personal Workstation’s overall power consumption by slowing down the Personal Workstation’s activity when it is idle. To conﬁgure power management, refer to the Power menu in the Setup program.
Page 44: Connecting Scsi Accessories
Using Your Personal Workstation Connecting SCSI Accessories Connecting SCSI Accessories Your Personal Workstation is equipped with an Ultra 160/m SCSI card. This section covers the connection of internal and external SCSI accessories. The Adaptec SCSI card is capable of connecting to Low-Voltage Differential (LVD) SCSI devices (for example, Ultra2 and Ultra 160/m) and Single-Ended (SE) SCSI devices (for example, Ultra SCSI, Fast SCSI, SCSI-1, etc.).
Page 45: Connecting An External Scsi Accessory
Using Your Personal Workstation Connecting SCSI Accessories While SE SCSI devices will work when attached to connector 1 or 2, this will limit all devices to single-ended mode. For example, this would result in the Ultra 160/m hard disk drive performance being limited from 160 MB/second to 40 MB/second.
Page 46: Figure 1-9 Terminating The Scsi Accessory
Using Your Personal Workstation Connecting SCSI Accessories 2. Make sure the SCSI accessory is terminated correctly—either internally or by a terminating resistor (refer to the manual provided with the SCSI accessory). See Figure 1-9. Figure 1-9 Terminating the SCSI Accessory SCSI accessory is properly terminated 3.
Page 47: Table 1-4 Low-Voltage Differential Scsi Cables
The total length of the external SCSI cable should not exceed 10 meters (approximately 32 feet) and there must be at least eight inches of cable separating each device. Contact you dealer to order shielded HP SCSI cables to connect external SCSI accessories. CAUTION Low-voltage differential SCSI is very sensitive to noise, and therefore, all cables on the SCSI bus must be exceptionally high quality cables.
Page 48: Connecting Internal Scsi Accessories
Using Your Personal Workstation Connecting SCSI Accessories Connecting Internal SCSI Accessories There are three internal SCSI connectors located on the Adaptec SCSI card. See Figure 1-11. Your Personal Workstation comes with a LVD SCSI cable for connecting internal LVD SCSI devices. To connect internally Wide SE and Narrow SE SCSI devices, you will need to purchase a cable for them.
Page 49 Using Your Personal Workstation Connecting SCSI Accessories Connecting LVD SCSI Accessories The intended use for the internal LVD SCSI connector is to connect internal Low-Voltage Differential SCSI devices to your Personal Workstation. An internal LVD SCSI devices is connected as follows: 1.
Page 50 Using Your Personal Workstation Connecting SCSI Accessories Connecting SE SCSI Accessories The intended use for the internal Wide SE SCSI and Narrow SE SCSI connectors is to connect internal Wide and Narrow single-ended SCSI devices to your Personal Workstation. An internal Wide or Narrow single-ended SCSI device can be connected as follows: 1.
Page 51: Additional Information And Help
Using Your Personal Workstation Additional Information and Help Additional Information and Help Additional information about your Personal Workstation is preloaded on the Personal Workstation’s hard disk drive. This information includes: • New features—what is new and special about your Personal Workstation •...
Page 52: Recycling An Old Hp Personal Workstation
Personal Workstation has been designed to respect the environment as much as possible. HP can take an old computer back for recycling when it reaches the end of its useful life. In several countries, HP has a product take-back program. Collected equipment is sent to one of HP’s recycling facilities in Europe or the...
Page 53: Opening Your Personal Workstation And Installing Accessories
Opening Your Personal Workstation and Installing Accessories This chapter explains how to open your Personal Workstation and install accessories, such as extra memory, I/O boards and additional disk drives.
Page 54 Opening Your Personal Workstation and Installing Accessories If you will be either installing or removing accessories from your Personal Workstation, you will need to have the proper tools for these tasks: • A light-duty ﬂat-blade screwdriver with a 150mm (6 inch) shaft. The ﬂat blade should be of the proper width to ﬁt in the slot on a T-15 Torx screw.
Page 55: Supported Hp Field Replaceable Units (Frus)
Opening Your Personal Workstation and Installing Accessories Supported HP Field Replaceable Units (FRUs) Supported HP Field Replaceable Units (FRUs) Table 2-1 provides you with a list of the supported hard disk drives, CD drives, memory cards, ﬂoppy disk drives and I/O cards.
Page 56: Removing And Replacing The Left-Side And Front Panels
Opening Your Personal Workstation and Installing Accessories Removing and Replacing the Left-Side and Front Panels Removing and Replacing the Left-Side and Front Panels This section explains how to remove your Personal Workstation’s left-side panel and its front panel. This section also explains how to replace the front and left-side panels of your Personal Workstation.
Page 57: Figure 2-1 Removing The Left-Side Panel Thumb Screws
Opening Your Personal Workstation and Installing Accessories Removing and Replacing the Left-Side and Front Panels WARNING Turn the Personal Workstation off and unplug the power cord before replacing or removing the left-side panel. 1. Remove the left-side panel’s two thumb screws. See Figure 2-1. Figure 2-1 Removing the Left-Side Panel Thumb Screws Thumb Screws...
Page 58: Figure2-2.Slidingtheleft-Sidepaneltotherearofthepersonalworkstation
Opening Your Personal Workstation and Installing Accessories Removing and Replacing the Left-Side and Front Panels 2. Slide the left-side panel toward the rear of the Personal Workstation approximately 0.5 inches as shown in Figure 2-2. Figure 2-2 Sliding the Left-Side Panel to the Rear of the Personal Workstation This gap is approximately 0.5 inches.
Page 59: Removing The Front Panel
Opening Your Personal Workstation and Installing Accessories Removing and Replacing the Left-Side and Front Panels Removing the Front Panel The front panel can only be removed after you have removed the left-side panel. The front panel is divided into a top and bottom section. Removing the top section of the front panel allows you access to the accessory shelves (for example, CD drive and ﬂoppy disk drive), and removing the bottom section allows you access to the control panel module.
Page 60: Figure 2-4 Lifting Up On The Top Section's Retainer Tabs
Opening Your Personal Workstation and Installing Accessories Removing and Replacing the Left-Side and Front Panels 2. Lift up on both retainer tabs of the top section of the front panel. While holding the tabs, swing this section outward 15 degrees in the direction of the arrow.
Page 61: Figure 2-6 View Of The Top Section's Hinge Slots
Opening Your Personal Workstation and Installing Accessories Removing and Replacing the Left-Side and Front Panels 3. Hold the top section of the front panel in one hand and push this section in the direction of the “Push” arrow as shown in Figure 2-5. This will release the top section’s hinge tabs from their hinge slots and the top section will be freed from the system chassis.
Page 62: Figure 2-7 Lifting Up On The Bottom Section's Retainer Tabs
Opening Your Personal Workstation and Installing Accessories Removing and Replacing the Left-Side and Front Panels Bottom Section Removal The procedure in this section explains how to remove the bottom section of the front panel. Removing the bottom section of the front panel gives you access to the Personal Workstation’s control module.
Page 63: Figure 2-8 View Of The Bottom Section Of The Front Panel Swung Outward
Opening Your Personal Workstation and Installing Accessories Removing and Replacing the Left-Side and Front Panels Your front panel’s bottom section will look like the one in Figure 2-8 when you have completed this step. Figure 2-8 View of the Bottom Section of the Front Panel Swung Outward Front Panel’s Bottom section Front Panel’s...
Page 64: Replacing The Front Panel
Opening Your Personal Workstation and Installing Accessories Removing and Replacing the Left-Side and Front Panels Replacing the Front Panel After you have completed your accessory installation or control module repair, you will need to replace the front panel. This section explains how to perform this task.
Page 65: Figure 2-11 Connecting The Bottom Section To The Personal Workstation
Opening Your Personal Workstation and Installing Accessories Removing and Replacing the Left-Side and Front Panels 2. Place the hinge tabs of the bottom section into the hinge slots. To complete this step, hold the bottom section of the front panel at a 15 degree angle to the front of the Personal Workstation and pull in the direction of the arrow.
Page 66: Figure 2-13 View Of The Top Sections Hinge Slots
Opening Your Personal Workstation and Installing Accessories Removing and Replacing the Left-Side and Front Panels Top Section Replacement The procedure in this section explains how to replace the top section of the front panel. 1. Locate the top section hinge slots and tabs. See Figure 2-13. Note that the bottom section of the front panel should already be installed.
Page 67: Figure 2-14 Connecting The Top Section To The Personal Workstation
Opening Your Personal Workstation and Installing Accessories Removing and Replacing the Left-Side and Front Panels 2. Place the hinge tabs of the top section into the hinge slots. To complete this step, hold the top section of the front panel at a 15 degree angle to the front of the Personal Workstation and pull in the direction of the arrow.
Page 68: Replacing The Left-Side Panel
Opening Your Personal Workstation and Installing Accessories Removing and Replacing the Left-Side and Front Panels Replacing the Left-Side Panel This section explains how to replace the left-side panel of your Personal Workstation. The inside view of this panel is shown in Figure 2-16 to help you with the panel’s nomenclature.
Page 69: Figure 2-17 Replacing The Left-Side Panel
Opening Your Personal Workstation and Installing Accessories Removing and Replacing the Left-Side and Front Panels To replace the left-side panel, follow this procedure: 1. Place the panel guide over the system’s inside-bottom edge, leaving a half-inch gap between the front edge of the panel and the front of the chassis.
Page 70: Figure 2-19 Sliding The Left-Side Panel Into Place
Opening Your Personal Workstation and Installing Accessories Removing and Replacing the Left-Side and Front Panels 2. Locate the four hook slots on the top edge of the system and align these slots with the four panel hooks on the left-side panel. Next, push the left-side panel inward (in the direction of the arrow).
Page 71: Installing And Removing Memory
Opening Your Personal Workstation and Installing Accessories Installing and Removing Memory Installing and Removing Memory This section contains information on how to install and remove memory (DIMM cards). NOTE The memory must be loaded in pairs, and you can have a minimum of 256 MBytes to a maximum of 4 GBytes of memory for the X-Class (128MBytes to 2GBytes for the P-Class).
Page 72: Installing Additional Memory
Opening Your Personal Workstation and Installing Accessories Installing and Removing Memory Installing Additional Memory Perform the following steps to add memory (DIMM cards) to your Personal Workstation. WARNING Turn the Personal Workstation off and unplug the power cord before installing or removing memory. 1.
Page 73: Figure 2-22 Preparing The Memory Slot Ejector Tabs
Opening Your Personal Workstation and Installing Accessories Installing and Removing Memory 3. Press downward on the ejector tabs that are associated with the memory slots where you will install the DIMM cards. See Figure 2-22. Figure 2-22 Preparing the Memory Slot Ejector Tabs Memory Slot 1B Ejector Tab Memory Slot 1A...
Page 74: Figure 2-23 Installed Dimm Card
Opening Your Personal Workstation and Installing Accessories Installing and Removing Memory 4. Insert the DIMM card into its appropriate memory slots by aligning the left and right edges of the card with the guides on the memory card slot. Then push downward until the DIMM card is ﬁrmly seated in place, and the ejector tabs lock in place.
Page 75: Removing Memory
Opening Your Personal Workstation and Installing Accessories Installing and Removing Memory Removing Memory Perform the following steps to remove memory (DIMM cards) from your Personal Workstation. WARNING Turn the Personal Workstation off and unplug the power cord before installing or removing memory. 1.
Page 76: Figure 2-26 Lifting The Dimm Card Out Of The Personal Workstation
Opening Your Personal Workstation and Installing Accessories Installing and Removing Memory 4. Remove the DIMM cards from their memory slots by holding the left and right edges of the DIMM cards and lifting them out of their slots. See Figure 2-26. You should store these cards in an anti-static bag. Note that this step showed the removal of the DIMM card in memory slot 1A.
Page 77: Removable Media Devices
Opening Your Personal Workstation and Installing Accessories Removable Media Devices Removable Media Devices This section discusses the installation and removal of removable media devices. There are two types of removable media devices allowed in your Personal Workstation: • CD devices (for example, CD-ROM drives and CD-RW drives) •...
Page 78: Figure 2-28 Fdd Cable
Opening Your Personal Workstation and Installing Accessories Removable Media Devices The FDD cable is used for the ﬂoppy disk drive. This cable has one connector for the device and one for the system board. See Figure 2-28. Figure 2-28 FDD Cable Device Connector System Board Connector The system board connectors for the IDE and FDD cables are shown in...
Page 79: Installing And Removing A Cd Device
Opening Your Personal Workstation and Installing Accessories Removable Media Devices Installing and Removing a CD Device This section explains how to install and remove your CD device. WARNING Turn the Personal Workstation off and unplug the power cord before installing or removing the CD drive. CAUTION CD drives are susceptible to mechanical and electrical shock.
Page 80: Figure 2-30 Removing The Front Panel Cd Drive Blank
Opening Your Personal Workstation and Installing Accessories Removable Media Devices 2. Perform this step if you already have a CD drive installed in the top shelf of your Personal Workstation’s accessory chassis, and you want to install an additional CD drive. a.
Page 81: Figure 2-31 Removing The Metal Blank From The Accessory Chassis
Opening Your Personal Workstation and Installing Accessories Removable Media Devices b. Remove the metal blank from the accessory chassis by placing your thumb into the hole on the left-side of the metal blank and pulling outward. See Figure 2-31. Figure 2-31 Removing the Metal Blank from the Accessory Chassis Chapter 2...
Page 82: Figure 2-32 Attaching The Guide Rail To The Cd Drive
Opening Your Personal Workstation and Installing Accessories Removable Media Devices 3. Attach the guide rails to both sides of the CD Drive. The pins of the guide rail should be placed in the lower holes on the side of the CD drive.
Page 83: Figure 2-34 Install The Cd Drive Into The Top Shelf
Opening Your Personal Workstation and Installing Accessories Removable Media Devices 4. Install the CD drive into the top shelf of the Personal Workstation’s chassis as shown in Figure 2-34. Figure 2-34 Install the CD Drive into the Top Shelf 5. Connect the audio, IDE and power cables to the connectors on the back of the CD drive.
Page 84: Figure 2-36 Connect Cd Drive Ide Cable
Opening Your Personal Workstation and Installing Accessories Removable Media Devices Figure 2-36 Connect CD Drive IDE Cable IDE Cable Figure 2-37 Connect the CD Drive Power Cable Power Cable 6. Ensure all cables internal to the Personal Workstation are clear of any sharp edges or hot components.
Page 85: Figure 2-38 Disconnect The Cd Drive Power Cable
Opening Your Personal Workstation and Installing Accessories Removable Media Devices Removing a CD Drive This procedure explains how to remove your CD drive from your Personal Workstation. 1. Remove the left-side panel and the top part of the front cover as explained in the sections “Removing the Left-Side Panel”...
Page 86: Figure 2-40 Disconnect The Cd Drive Audio Cable
Opening Your Personal Workstation and Installing Accessories Removable Media Devices Figure 2-40 Disconnect the CD Drive Audio Cable Audio Cable 3. Remove the CD drive from the top shelf of the Personal Workstation’s chassis as shown in Figure 2-41. You will need to press the black tabs on each guide rail against the CD drive and at the same time pull outward on the guide rails.
Page 87: Figure 2-42 Removing The Front Panel Cd Drive Blank
Opening Your Personal Workstation and Installing Accessories Removable Media Devices 4. Perform this step if you already have a CD drive installed in the top shelf of your Personal Workstation’s accessory chassis, and you are removing a CD drive other than the one located in the top accessory shelf.
Page 88: Figure 2-43 Replacing The Metal Blank Into The Accessory Chassis
Opening Your Personal Workstation and Installing Accessories Removable Media Devices b. Replace the metal blank in the accessory chassis where you removed the CD drive. To do this, you need insert your thumb into the hole on the left side of the metal blank. Then insert the metal tab on the right side of the metal blank into its slot on the accessory chassis and push inward on the metal blank until it locks in place.
Page 89: Installing And Removing A Floppy Disk Drive
Opening Your Personal Workstation and Installing Accessories Removable Media Devices Installing and Removing a Floppy Disk Drive This section explains how to install and remove your ﬂoppy disk drive. Since a ﬂoppy disk drive comes installed in your Personal Workstation, the only time you will need to install a ﬂoppy disk drive is when you need to replace a faulty one.
Page 90: Figure 2-44. Floppy Disk Drive And Guide Rails
Opening Your Personal Workstation and Installing Accessories Removable Media Devices 3. Attach the guide rails to both sides of the ﬂoppy disk drive. See Figure 2-44 and Figure 2-45. NOTE The Floppy disk drive guide rails are color coded green. They are located on the chassis of the CD drive bay area.
Page 91: Figure 2-46 Install The Floppy Disk Drive Into Its Shelf
Opening Your Personal Workstation and Installing Accessories Removable Media Devices 4. Install the ﬂoppy disk drive into the ﬁfth-internal shelf down from the top of the Personal Workstation’s chassis as shown in Figure 2-46. Note that there is a metal blank that can be removed from the ﬂoppy disk drive bay area for an additional ﬂoppy-size device to be installed.
Page 92: Figure 2-48 Connect Floppy Disk Drive Fdd Cable
Opening Your Personal Workstation and Installing Accessories Removable Media Devices Figure 2-48 Connect Floppy Disk Drive FDD Cable FDD Cable 6. Ensure all cables internal to the Personal Workstation are clear of any sharp edges or hot components. Next replace the top section of the front panel and the left-side panel of the Personal Workstation as explained in the sections “Replacing the Front Panel”...
Page 93: Figure 2-49 Disconnect The Floppy Disk Drive Fdd Cable
Opening Your Personal Workstation and Installing Accessories Removable Media Devices Removing a Floppy Disk Drive This procedure explains how to remove your ﬂoppy disk drive from your Personal Workstation. 1. Remove the left-side panel and the top part of the front cover as explained in the sections “Removing the Left-Side Panel”...
Page 94: Figure 2-51 Remove The Floppy Disk Drive From Its Shelf
Opening Your Personal Workstation and Installing Accessories Removable Media Devices 3. Remove the ﬂoppy disk drive from the ﬁfth-internal shelf down from the top of the Personal Workstation’s chassis. To do this, press inward on the guide rail’s retainer tabs and slide the ﬂoppy disk drive outward as shown in Figure 2-51.
Page 95: Hard Disk Drives
Opening Your Personal Workstation and Installing Accessories Hard Disk Drives Hard Disk Drives This section describes how to install and remove your Personal Workstation’s hard disk drives. There is also a section on how to complete your hard disk drive installation. Your Personal Workstation can have a maximum of three internal SCSI hard disk drives installed in the Personal Workstation.
Page 96: Figure 2-52 Hard Disk Drive And Guide Rails
Opening Your Personal Workstation and Installing Accessories Hard Disk Drives WARNING Turn the Personal Workstation off and unplug the power cord before installing or removing the hard disk drive. Installing a Hard Disk Drive in the Standard Hard Disk Drive Bay Area 1.
Page 97: Figure 2-54 Install The Hard Disk Drive Into Its Shelf
Opening Your Personal Workstation and Installing Accessories Hard Disk Drives 3. Install the hard disk drive into the internal hard disk drive shelf. See Figure 2-54. Figure 2-54 Install the Hard Disk Drive into Its Shelf 4. Connect the interface and power cables to the connectors on the back of the hard disk drive.
Page 98: Figure 2-56 Connect Hard Disk Drive Power Cable
Opening Your Personal Workstation and Installing Accessories Hard Disk Drives Figure 2-56 Connect Hard Disk Drive Power Cable Power Cable 5. Ensure all cables internal to your Personal Workstation are clear of any sharp edges or hot components. Next replace the left-side panel of the Personal Workstation as explained in the section “Replacing the Left-Side Panel”...
Page 99: Figure 2-57 Installing The Hard Disk Drive In Its Mounting Bracket
Opening Your Personal Workstation and Installing Accessories Hard Disk Drives Installing a Hard Disk Drive in the CD Drive Bay Area 1. Remove the left-side panel and top front panel as explained in the sections “Removing the Left-Side Panel” and “Top Section Removal” in this chapter.
Page 100: Figure 2-59 Install The Hard Disk Drive Into Its Cd Drive Shelf
Opening Your Personal Workstation and Installing Accessories Hard Disk Drives 4. Install the hard disk drive into the third-internal shelf down from the top of the CD drive bay area. See Figure 2-59. Figure 2-59 Install the Hard Disk Drive into Its CD Drive Shelf Hard Disk Drive Hard Disk Drive Metal...
Page 101: Figure 2-60 Connect The Hard Disk Drive Interface Cable
Opening Your Personal Workstation and Installing Accessories Hard Disk Drives 5. Connect the interface and power cables to the connectors on the back of the hard disk drive. See the Figure 2-60 and Figure 2-61. Figure 2-60 Connect the Hard Disk Drive Interface Cable Interface Cable Figure 2-61 Connect Hard Disk Drive Power Cable...
Page 102 Opening Your Personal Workstation and Installing Accessories Hard Disk Drives 6. Ensure all cables internal to the Personal Workstation are clear of any sharp edges or hot components. Next replace the left-side panel of the Personal Workstation as explained in the section “Replacing the Left-Side Panel”...
Page 103: Removing A Hard Disk Drive
Opening Your Personal Workstation and Installing Accessories Hard Disk Drives Removing a Hard Disk Drive This procedure explains how to remove your hard disk drive from your Personal Workstation. Since it is possible to have a hard disk drive installed in the CD drive bay, this section also explain how to remove a hard disk drive from the CD drive bay.
Page 104: Figure 2-63 Disconnect Hard Disk Drive Power Cable
Opening Your Personal Workstation and Installing Accessories Hard Disk Drives Figure 2-63 Disconnect Hard Disk Drive Power Cable Power Cable 3. Remove the hard disk drive from the internal hard disk drive shelf. To do this, press inward on the guide rail’s retainer tabs and slide the hard disk drive outward as shown in Figure 2-64.
Page 105: Figure 2-65 Disconnect The Hard Disk Drive Interface Cable
Opening Your Personal Workstation and Installing Accessories Hard Disk Drives Removing a Hard Disk Drive from the CD Drive Bay 1. Remove the left-side panel and top front panel as explained in the sections “Removing the Left-Side Panel” and “Top Section Removal” in this chapter.
Page 106: Figure 2-67 Remove The Hard Disk Drive From Its Cd Drive Shelf
Opening Your Personal Workstation and Installing Accessories Hard Disk Drives the top of the CD drive bay area. See Figure 2-67. Figure 2-67 Remove the Hard Disk Drive From Its CD Drive Shelf Hard Disk Drive Hard Disk Drive Metal Blank 4.
Page 107 Opening Your Personal Workstation and Installing Accessories Hard Disk Drives 2-69. Figure 2-69 Removing the Hard Disk Drive from Its Mounting Bracket Hard Disk Drive Mounting Bracket Hard Disk Drive Top Slotted Mounting Screw Guide Rail Hard Disk Drive Metal Blank 6.
Page 108: Figure 2-71 Install The Hard Disk Drive Mounting Bracket
Opening Your Personal Workstation and Installing Accessories Hard Disk Drives 7. Install the hard disk drive mounting bracket in the third shelf down from the top of the CD drive’s bay area. To do this, align the guide rails with the bay area guide and slide the mounting bracket into the bay area until it snaps in place.
Page 109: Installing And Removing Accessory Boards
Opening Your Personal Workstation and Installing Accessories Installing and Removing Accessory Boards Installing and Removing Accessory Boards Your Personal Workstation has six I/O slots available for installing I/O cards in that are AGP Pro and PCI compatible. See Figure 2-72. Figure 2-72 I/O Card Slots and their Capabilities Slot...
Page 110: Figure 2-73 Card Guides For The Full-Size I/O Cards
Opening Your Personal Workstation and Installing Accessories Installing and Removing Accessory Boards This Personal Workstation’s AGP Pro and PCI card slots can hold both the full-size and short cards. The installation and removal procedures in this section are demonstrated using the short cards. There are, however, guides on the fan mount in the I/O area of your Personal Workstation that accommodate the full-size cards.
Page 111: Agp Pro Accessory Board Slot
AGP Pro Accessory Board Slot The Accelerated Graphics Port Pro (AGP Pro) bus, provides a high performance graphics interface. This new AGP Pro connector provides more power for our high performance HP V + and HP ISUALIZE fx6+ graphics cards, however, you need to note the following ISUALIZE CAUTION statement.
Page 112: Installing I/O Cards
Opening Your Personal Workstation and Installing Accessories Installing and Removing Accessory Boards Installing I/O Cards The procedure in this section explains how to install I/O cards in the I/O card slots on the system board. WARNING Turn the Personal Workstation off and unplug the power cord before installing or removing I/O cards.
Page 113: Figure 2-76 Installing The I/O Card
Opening Your Personal Workstation and Installing Accessories Installing and Removing Accessory Boards 3. Take your I/O card out of its anti-static bag making sure you are wearing the static-grounding strap that was shipped with your I/O card. 4. Install the I/O card into its connector on the system board. Note that you should position the I/O card’s connector port so that it ﬁts through the opening you created when you removed the bulkhead for the I/O card’s connector.
Page 114: Figure 2-77 Completing The I/O Card Installation
Opening Your Personal Workstation and Installing Accessories Installing and Removing Accessory Boards 5. Screw the T-15 Torx screw into the slot at the top of the I/O card’s bulkhead. See Figure 2-77. Figure 2-77 Completing the I/O Card Installation T-15 Torx Screw 6.
Page 115: Removing I/O Cards
Opening Your Personal Workstation and Installing Accessories Installing and Removing Accessory Boards Removing I/O Cards The procedure in this section explains how to remove I/O cards from the I/O card slots on the system board. WARNING Turn the Personal Workstation off and unplug the power cord before installing or removing I/O cards.
Page 116: Figure 2-79 Removing The I/O Card
Opening Your Personal Workstation and Installing Accessories Installing and Removing Accessory Boards 3. Remove the I/O card from the I/O connector on the system board. Note that you should lift upward on the I/O card’s bulkhead and its opposite edge. See Figure 2-79. Figure 2-79 Removing the I/O Card 4.
Page 117 Opening Your Personal Workstation and Installing Accessories Installing and Removing Accessory Boards 6. Ensure all cables internal to the Personal Workstation are clear of any sharp edges or hot components. Next replace the left-side panel of the Personal Workstation as explained in the section “Replacing the Left-Side Panel”...
Page 118: Installing And Removing A Processor
Opening Your Personal Workstation and Installing Accessories Installing and Removing a Processor Installing and Removing a Processor There are two processor slots on your system board. This section will discuss the installation and removal of the processor from processor slot B.
Page 119: Removing The Processor
Opening Your Personal Workstation and Installing Accessories Installing and Removing a Processor Removing the Processor The procedure in this section explains how to remove a processor from your Personal Workstations system board. Note that this section assumes you have a need for removing the current processor and replacing it with a new one as explained in the section “Installing a Processor”...
Page 120: Figure 2-82 Disconnect The Power Cable For The Processor's Fan
Opening Your Personal Workstation and Installing Accessories Installing and Removing a Processor 3. Disconnect the power cable for the processor’s fan from the system board. See Figure 2-82. Figure 2-82 Disconnect the Power Cable for the Processor’s Fan Power Cable Chapter 2...
Page 121: Figure 2-83 Remove The Fan Mount From The Processor Connectors
Opening Your Personal Workstation and Installing Accessories Installing and Removing a Processor 4. Remove the fan mount from the processor connectors. To do this you will have to pull outward on the retainer tabs located at the ends of each processor connector. This will release the fan mount retainer hooks from the connector’s retainer tabs.
Page 122: Figure 2-84 Remove The Processor
Opening Your Personal Workstation and Installing Accessories Installing and Removing a Processor 5. Remove the processor from its connector on the system board. To do this, pull outward on the right connector’s retainer tab (relative to the top of the Personal Workstation) and lift upward on the right edge of the processor board.
Page 123: Installing A Processor
Opening Your Personal Workstation and Installing Accessories Installing and Removing a Processor Installing a Processor The procedure in this section explains how to install a processor on your Personal Workstations system board. This section also assumes that you are replacing your current processor. WARNING Turn the Personal Workstation off and unplug the power cord before installing or removing the processor.
Page 124: Figure 2-85 Installing The Processor
Opening Your Personal Workstation and Installing Accessories Installing and Removing a Processor 4. Install the processor in its connector on the system board. To do this, pull outward on the right connector’s retainer tab (relative to the top of the Personal Workstation) and push inward on the right edge of the processor board.
Page 125: Figure 2-86 Placing The Fan Mount Over The Processors
Opening Your Personal Workstation and Installing Accessories Installing and Removing a Processor 5. Place the four retainer hooks, located on the processor fan mount, into their retainer tabs on the processor connectors. You will have to pull outward on the retainer tabs and push ﬁrmly downward on the fan mount to secure the fan mount in place over the top of the processor and the terminator card.
Page 126: Figure 2-87 Installing The Processor Fan Mount
Opening Your Personal Workstation and Installing Accessories Installing and Removing a Processor 6. Complete the installation of the processor fan mount. See Figure 2-87. Figure 2-87 Installing the Processor Fan Mount 7. Connect the power cable for the processor’s fan to the system board. See Figure 2-88.
Page 127 Opening Your Personal Workstation and Installing Accessories Installing and Removing a Processor 8. Ensure all cables internal to the Personal Workstation are clear of any sharp edges or hot components. Next replace the left-side panel of the Personal Workstation as explained in the section “Replacing the Left-Side Panel”...
Page 128: Installing And Removing A Voltage Regulator Module (Vrm)
Opening Your Personal Workstation and Installing Accessories Installing and Removing a Voltage Regulator Module (VRM) Installing and Removing a Voltage Regulator Module (VRM) There are two Voltage Regulator Module (VRM) slots on your system board. This section will discuss the installation and removal of the VRM from VRM slot B.
Page 129: Removing A Voltage Regulator Module
Opening Your Personal Workstation and Installing Accessories Installing and Removing a Voltage Regulator Module (VRM) Removing a Voltage Regulator Module The procedure in this section explains how to remove a Voltage Regulator Module (VRM) from your Personal Workstations system board. Note that this section assumes you have a need for removing the original VRM, and replacing the current VRM with a new one as explained in the section “Installing a Voltage Regulator Module”...
Page 130: Figure 2-90 Ejector Tabs In The Downward Position
Opening Your Personal Workstation and Installing Accessories Installing and Removing a Voltage Regulator Module (VRM) 3. Push downward on the VRM connector’s ejector tabs. See Figure 2-90. Note that the arrow points to the top inside of the Personal Workstation. Figure 2-90 Ejector Tabs in the Downward Position Ejector Tab...
Page 131: Installing A Voltage Regulator Module
Opening Your Personal Workstation and Installing Accessories Installing and Removing a Voltage Regulator Module (VRM) 4. Remove the VRM from its connector on the system board. See Figure 2-91. Note that the arrow points to the top inside of the Personal Workstation.
Page 132: Figure 2-92 Ejector Tabs In The Downward Position
Opening Your Personal Workstation and Installing Accessories Installing and Removing a Voltage Regulator Module (VRM) To install a VRM, follow this procedure: 1. Remove the left-side panel as explained in the section “Removing the Left-Side Panel” in this chapter. 2. Put on the static-grounding strap that was shipped with your VRM and attach it to the metal chassis of your Personal Workstation.
Page 133: Figure 2-93 Installing The Voltage Regulator Module (Vrm)
Opening Your Personal Workstation and Installing Accessories Installing and Removing a Voltage Regulator Module (VRM) 5. Install the VRM into its connector on the system board. See Figure 2-93 and Figure 2-94. Note that the arrow points to the top inside of the Personal Workstation.
Page 134: Installing Drivers And Utilities
Drivers can also be found in the HP Tool and Support CD-ROM that is shipped with your system. This CD-ROM has detailed instructions on how to install the operating system, diagnostic utilities and each of the drivers, such as audio, video, LAN and IDE.
Page 135: Troubleshooting Your Personal Workstation
Troubleshooting Your Personal Workstation This chapter deals with problems you may encounter when using your Personal Workstation.
Page 136: Solving Problems
Personal Workstation is turned on and while the logo is displayed during the Power-on-Self-Test (POST). HP Diagnostics You can use HP MaxiLife to help you diagnose problems with your Personal Workstation. For more information on using HP MaxiLife, refer to the section “Using HP MaxiLife to Diagnose Problems.”...
Page 137: If Your Personal Workstation Does Not Start Properly
If your display is blank and there are no error messages when you turn on your Personal Workstation, follow this procedure: 1. Check the LCD screen (refer to the section “Using HP MaxiLife to Diagnose Problems”). 2. Check external items.
Page 138: Table 3-1. Actions To Take And Where To Find Help
Voltage Regulator Module” in the chapter “Opening Your Personal Workstation and Installing Accessories.” Check that the processor speed Call your local HP Support Representative. switches have been set correctly. Reset the Personal Workstation Refer to the section “Your Personal or power-off the LAN.
Page 139: If You Are Unable To Change Any Values In Setup
Table 3-1 Actions to Take and Where to Find Help Action Reference Check that the switches on the Call your local HP Support Representative. system board are properly set. Check that fans are installed Call your local HP Support Representative. correctly.
Page 140: If A Post Error Message Is Displayed
• Press to ignore the message and continue. • Press to run Setup and correct a system conﬁguration error. HP recommends that you correct the error before proceeding, even if the Personal Workstation appears to start successfully. • Press to see more details about the message.
Page 141 Troubleshooting Your Personal Workstation If Your Personal Workstation Does Not Start Properly c. Turn on the Personal Workstation. This will erase the CMOS memory. d. Wait until the Personal Workstation has started. A message will be displayed similar to this: “Conﬁguration has been cleared, set switch Clear CMOS to the open position before rebooting.”...
Page 142: If You Cannot Turn Off Your Personal Workstation
PC Workstation (see the section “Setting Your Password” in the chapter “Using Your Personal Workstation” for more information). • Check if you are in a standby mode, in which case a “power-off” would risk a loss of information/data (refer to the Power Menu in the HP Setup program). CAUTION If you press the On/Off button for four seconds, the system will be automatically turned off.
Page 143: If Your Personal Workstation Has A Hardware Problem
Troubleshooting Your Personal Workstation If Your Personal Workstation Has a Hardware Problem If Your Personal Workstation Has a Hardware Problem This section describes what to do if you have problems with your display, disk drives, printer, accessory boards, keyboard, or mouse. Display Does Not Work Properly If Nothing Is If nothing is displayed on the screen, but the Personal Workstation starts...
Page 144: If Your Keyboard Does Not Work
Troubleshooting Your Personal Workstation If Your Personal Workstation Has a Hardware Problem If Your Keyboard Does Not Work Ensure that the keyboard is correctly connected. The keyboard LEDs should blink once during POST. If Your Mouse Does Not Work • Ensure that the mouse is correctly connected. •...
Page 145: If Your Local Printer Does Not Work
Troubleshooting Your Personal Workstation If Your Personal Workstation Has a Hardware Problem If Your Local Printer Does Not Work • Make sure the printer’s power switch is ON. • Verify that the power cord is plugged into the power outlet and the printer.
Page 146: If The Floppy Disk Drive Does Not Work
Troubleshooting Your Personal Workstation If Your Personal Workstation Has a Hardware Problem If the Floppy Disk Drive Does Not Work • Check that you are using a formatted diskette and it is inserted correctly. • Check you are using a diskette that is the correct density. •...
Page 147: If The Cd-Rom Drive Has A Problem
Troubleshooting Your Personal Workstation If Your Personal Workstation Has a Hardware Problem If the CD-ROM Drive Has a Problem WARNING sure disconnect power cord telecommunication cables from your computer before you remove the cover to check the cable connections or jumper settings.
Page 148 Troubleshooting Your Personal Workstation If Your Personal Workstation Has a Hardware Problem No Sound from the CD-ROM Drive If you are having problems with sound when playing a CD: • Check that the volume control (if present) on the CD-ROM or CD-RW drive front panel is not set to the minimum.
Page 149: If An Accessory Board Does Not Work
Troubleshooting Your Personal Workstation If Your Personal Workstation Has a Hardware Problem The CD-ROM Drive Does not Open If you have difﬁculty removing a CD-ROM disk from the CD-ROM drive (during a power failure for example), you can use the manual eject button.
Page 150: If Your Personal Workstation Has A Software Problem
Panels” in the chapter “Opening Your Personal Workstation and Installing Accessories”). 2. Set switch 7 (PSWRD) on the system board switch block to ON (DOWN). For more information, call your local HP Support Representative. 3. Replace the Personal Workstation’s cover and switch on the Personal Workstation.
Page 151: If You Can't Start The Setup Program
Troubleshooting Your Personal Workstation If Your Personal Workstation Has a Software Problem 7. Switch on the Personal Workstation and allow it to start-up. 8. Press when prompted to use Setup. 9. Set new User and Administrator passwords. 10. Press to save the new passwords and exit Setup. If You Can’t Start the Setup Program This may happen if the copy of the Personal Workstation’s conﬁguration stored in memory is corrupted.
Page 152: If You Have A Network Problem
To get to your Using Sound guide, follow this procedure: 1. Click on the Start button and select Programs from the menu. 2. Select HP Info from the group menu. 3. Click on the Using Sound menu item. Chapter 3...
Page 153: Using Hp Maxilife To Diagnose Problems
Using HP MaxiLife to Diagnose Problems Using HP MaxiLife to Diagnose Problems Your HP LCD can help you to diagnose problems with your Personal Workstation, even when you are unable to get your system and monitor working properly. The LCD is part of the control module on your Personal Workstations front panel.
Page 154: Pre-Boot Checks
Using HP MaxiLife to Diagnose Problems Pre-Boot Checks When you press your Personal Workstation’s on/off button, HP MaxiLife will check your system before it initiates the start-up sequence. You will see one of the following messages on the LCD as these checks progress:...
Page 155: Post Phase
Troubleshooting Your Personal Workstation Using HP MaxiLife to Diagnose Problems POST Phase When the POST (Power-On Self Test) sequence is initiated, any error messages that the BIOS may issue are displayed on the LCD. See Table 3-3. Note that if POST issues several error codes, the last error code given will be the one that is visible on the LCD.
Page 156: Run-Time Errors
Troubleshooting Your Personal Workstation Using HP MaxiLife to Diagnose Problems Run-Time Errors During normal usage of the Personal Workstation the processor checks some vital system parameters. If an error occurs, a message is automatically displayed on the LCD. See Table 3-5 for a list of the messages.
Page 157: Main Menu
Main Menu HP MaxiLife can also be conﬁgured to: • Display the conﬁguration details of your Personal Workstation required to obtain support (see the section “System Info.”). • Indicate POST (Power-On Self Test) steps during the power-on phase (see the section “Boot Steps”).
Page 158 Troubleshooting Your Personal Workstation Using HP MaxiLife to Diagnose Problems 2. Press the Services LCD control button. The following menu is displayed. System info Diags Boot steps Exit Next Next to scroll down through the menu items and ↵ to select the 3.
Page 159: Table 3-6. System Info. Messages
Troubleshooting Your Personal Workstation Using HP MaxiLife to Diagnose Problems To view these details, use the button to scroll through the information screens. Table 3-6 provides examples of the message displayed for the System Info. function. Table 3-6 System Info. Messages...
Page 160: Table 3-8. Test Component Messages
Troubleshooting Your Personal Workstation Using HP MaxiLife to Diagnose Problems Diags If your Personal Workstation is powered off when Diags is selected, the LCD displays a second menu. To view the test results for each system component, press the control button.
Page 161 Troubleshooting Your Personal Workstation Using HP MaxiLife to Diagnose Problems If an error is detected, an error screen appears indicating the problem. To continue viewing the test results of the other system components, press the control button. For example, if there is a problem with a power supply, an alarm will sound and the following error screen will appear.
Page 162: Hp Hardware Diagnostics Utility
The latest version of this utility can be obtained from HP Electronic Information Services, available 24 hours per day, 7 days per week. To access these services you should connect to the HP World Wide Web Site at www.hp.com/go/visualizesupport Chapter 3...
Page 163 Support Ticket. This can then be sent, via email or fax, to your local or HP-dedicated Support Agent. For more information on how to use this utility, refer to the Hardware Diagnostics User's Guide, available on the HP World Wide Web Site, at www.hp.com./go/visualizesupport/ Chapter 3...
Page 164: Recovering Your Personal Workstation's Operating System
Recovering Your Personal Workstation’s Operating System Recovering Your Personal Workstation’s Operating System If for some reason you should need to recover your HP V ISUALIZE Personal Workstation’s operating system (for example, a system crash, etc.), the Recovery CD can help you do this. This CD-ROM includes a set of tools for recovering your operating system, installing drivers for optimizing the use of HP hardware and HP utilities.
Page 165: Hewlett-Packard Support And Information Services
Hewlett-Packard Support and Information Services...
Page 166: Introduction
To ensure that your desktop system maintains its reliability and to keep you up-to-date with the latest developments, HP and a worldwide network of trained and authorized resellers provide a comprehensive range of service and support options which are listed below: •...
Page 167: Your Hp-Authorized Reseller
Authorized Resellers can also answer questions regarding non-HP hardware, software and systems as well as answer queries about usage not intended for, or not common for, the HP Personal Workstation. Authorized HP Resellers can also offer consulting services tailored to your speciﬁc needs regarding product development or custom...
Page 168: Hewlett-Packard Information Services
This service provides information about your HP Personal Workstation, and allows you to communicate with other HP users through an on-line user forum. HP users share their knowledge and experience with you, and you will be able to ask, or answer, technical questions about your HP Personal Workstation, and HP products.
Page 169: Hp Forum On America Online
• press Enter This will load the HP Home Page directly onto your screen. In the HP Forum you can ask and answer questions about HP products and you can also download drivers, software application notes, or utilities for HP products.
Page 170: Ordering Drivers And Bios On Diskette
Ordering Drivers and BIOS on Diskette Ordering Drivers and BIOS on Diskette You can order diskettes from HP, with the latest versions of drivers, BIOS and software utilities. The diskettes will be delivered by mail. Information for ordering diskettes is set out in the tables below:...
Page 171 Workstation, please follow the steps listed below prior to placing your order. • Contact your authorized HP reseller for assistance in selecting the appropriate driver. • If your reseller is unable to help you, call HP FIRST for the most up-to-date list of drivers. Chapter 4...
Page 172: Hp Support Services
NOTE Reloading the software bundled or pre-loaded on your Personal Workstation is not covered by the HP three-year warranty. For your bundled application, HP recommends that you keep the master CD-ROM. Your HP-authorized reseller offers various service contracts which can be tailored to your particular support needs.
Page 173: Hewlett-Packard Telephone Support
Hewlett-Packard Support and Information Services Hewlett-Packard Telephone Support Hewlett-Packard Telephone Support HP North Assistance from the HP North American Customer Support Center is American available Monday to Friday, 7:00 am to 6:00 pm Mountain time. Customer Support The number is: +1 (970) 635-1000...
Page 174 Please have the following information ready when you call so that your enquiry can be dealt with quickly: • Your HP Personal Workstation model number and serial number. • The operating system version and the conﬁguration. • A description of the software installed and the accessories used.
Page 175: Lifeline Telephone Support
(Visa, Mastercard or American Express) at a ﬂat fee. The charge begins AFTER you have been put in contact with a support technician. If your problem is found to be covered by the HP Hardware Warranty, no charge will be applied.
Page 176: Summary
Hewlett-Packard Support and Information Services Summary Summary The table below summarizes the services and support available from HP or authorized resellers. Service Covers Period Response When Purchase covered time available from Basic Parts and labor Three Next At time of...
Page 177 ﬁrst support Personal no time year. Workstation limit. setup, conﬁguration, start-up and hardware diagnosis. HP Network Advanced Annual Business Annual Anytime. Phone-in remote contract. hours: fee, or Authorized support technical 24-hour/ minimum reseller.
Page 178: Hewlett-Packard Marketing Headquarters
Should you wish to contact Hewlett-Packard, check your local telephone directory for the HP Sales and Service Ofﬁce near you. If you cannot ﬁnd a convenient HP ofﬁce, you can write to one of the major HP Sales and Service Ofﬁces or one of the Worldwide Marketing Headquarters listed here.
Page 179: Regulatory Information And Warranty
Regulatory Information and Warranty...
Page 180 UL Listed to UL1950, 2nd edition, File E146385 cUL Listed to CSA 22.2 No. 950-M93 TUV Certiﬁed to EN60950 2nd edition with A1+A2+A3+A4+A11 HP Fort Collins CCQD HTC supplementary information: The product herewith complies with the requirements of the following Directives and carries the CE marking...
Page 181: Regulatory Information
Hewlett-Packard’s FCC Compliance Tests were conducted with HP-supported peripheral devices and HP shielded cables, such as those you receive with your system. Changes or modiﬁcations not expressly approved by Hewlett-Packard could void the user’s authority to operate the equipment.
Page 182 Regulatory Information and Warranty Regulatory Information Si le cordon secteur n’est pas livré avec votre ordinateur, utiliser un cordon secteur en accord avec votre code electrique national. USA: utiliser un cordon secteur “UL listed,” de type SVT. Canada: utiliser un cordon secteur certiﬁé CSA. Pour votre sécurité, ne jamais retirer le capot de l’ordinateur sans avoir préalablement débranché...
Page 183 Computer has been designed to respect the environment as much as possible. HP can also take your old PC back for recycling when it reaches the end of its useful life. HP has a product take-back program in several countries. The collected equipment is sent to one of HP’s recycling facilities in Europe or the...
Page 184: Hp Hardware Warranty
If the Speciﬁcations require that speciﬁc HP Products must perform as a system in accordance with the foregoing warranty, then that warranty will apply to those HP Products as a system, and Customer retains sole responsibility to ensure the Year 2000 readiness of its information...
Page 185: Three Year Limited Hardware Warranty
If the product is not normally sold by HP in the country of use, it must be returned to the Appendix A...
Page 186: Limitation Of Warranty
HP product sold hereunder is determined by a court of competent jurisdiction to be defective and to have directly caused bodily injury, death, or property damage; provided, that in no event shall HP's liability for property damage exceed the greater of $50,000 or the purchase price of the speciﬁc product that caused such damage.
Page 187: Obtaining On-Site Warranty Service
Response time for HP on-site service in an HP Service Travel Area is normally next business day (excluding HP holidays) for HP Travel Zones 1-3 (generally 100 miles or 160 Km from the HP ofﬁce). Response time is second business day for Zones 4 and 5 (200 miles, 320 Km); third business day for Zone 6 (300 miles, 480 Km);...
Page 188: Customer Responsibilities
The customer must be prepared to supply proof of purchase. The customer shall return some defective parts upon HP demand. In that case, HP will prepay shipping charges for parts returned to the HP parts service center. HP Telephone Support Services HP Free telephone support for your Personal Workstation is available during the ﬁrst year from date of purchase.
Page 189: Hp Software Product License Agreement And Software Product Limited Warranty
Regulatory Information and Warranty HP Hardware Warranty America and Europe only). HP does NOT provide telephone support for Personal Workstations conﬁgured as network servers. We recommend HP NetServers for your network server requirements. (Rev. 17/03/98) HP Software Product License Agreement and...
Page 190 CD-ROM: (i) The product recovery CD-ROM and/or support utility software may only be used for restoring the hard disk of the HP computer with which the product recovery CD-ROM was originally provided.(ii) The use of any operating system software by Microsoft contained in any such product recovery CD-ROM shall be governed by the Microsoft End User License Agreement (EULA).
Page 191: Hp Software Product Limited Warranty
In the event that this software product fails to execute its programming instructions during the warranty period, Customer’s remedy shall be a refund or repair. Should HP be unable to replace the media within a reasonable amount of time, Customer’s alternate remedy shall be a refund of the purchase price upon return of the product and all copies.
Page 192 Regulatory Information and Warranty HP Hardware Warranty return the media to HP for replacement. Should HP be unable to replace the media within a reasonable amount of time, Customer’s alternate remedy shall be a refund of the purchase price upon return of the product and destruction of all other non removable media copies of the software product.
Page 193 Index Floppy disk drive Hard disk drive Administrator password, Electrostatic discharge (ESD) I/O cards setting Memory cards America Online, the HP Forum Error message HP Forum ESD (electrostatic discharge) America Online Audio Euro symbol CompuServe troubleshooting HP MaxiLife Audio connectors...
Page 194 Recycling an old Personal (802.3 TP) Workstation Operating system overview Regulatory information Operating system recovery Removable media devices RS-232C serial I/O connectors HP World Wide Web site USB connectors Panel guide User password, setting Panel hook Utilities Parallel IEEE 1284 I/O Setup...
Page 195 Index Warranty information World Wide Web Access to HP Year 2000 warranty Index...

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