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ION TS Series Technical & Service Manual

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TS Series
Technical Service Manual
For ION Service Videos visit our website at www.naturalchoicewater.com
Natural Choice Corporation | 4601 Interstate Blvd. | Loves Park, Illinois, 61111 USA
or international 815.874.4444 |
800.547.7726 |
main
toll-free
info@naturalchoicewater.com | www.naturalchoicewater.com
NCC1004-17-R01

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Summary of Contents for ION TS Series

  • Page 1 TS Series Technical Service Manual For ION Service Videos visit our website at www.naturalchoicewater.com Natural Choice Corporation | 4601 Interstate Blvd. | Loves Park, Illinois, 61111 USA or international 815.874.4444 | 800.547.7726 | main toll-free info@naturalchoicewater.com | www.naturalchoicewater.com NCC1004-17-R01...
  • Page 2 The ION Drinking Water appliance, introduced in 2006, has experienced several changes in response to our customer’s needs and our ability to deliver improved features. In August of 2017, Natural Choice released the ION TS Series. The TS Series offers many features, which include a Touch Screen user interface and easy serviceable components.
  • Page 3 DIP Settings and Wiring Diagram Page 14 Advanced Software Functions Pages 15–17 Troubleshooting Guide Pages 18–31 Shutdown Error Overview Pages 32 Technical Diagrams with Part Number Reference Page 33–38 Transporting and Storing the ION Page 39 REV 01 REV 02 NCC1004-17-R01...
  • Page 4 For technical support contact Natural Choice at (USA) 815.874.4444 ION Revision History Starting Serial Number Date (Month, Year) Description of Changes 1712-20735 December, 2017 Ice Tank Thermistor wire extended, connection moved to outside of tank, check valve on fill tubing...
  • Page 5 For technical support contact Natural Choice at (USA) 815.874.4444 Software Update History Software Version Description of Changes Initial Release Fixed software that in some cases causes the booster pump to continuously run Fixed software that would cause systems to lock into loop cycle Eliminates carbonation fill error on screen and shut down error, however will still show in error log after 6 occurrences Change in fill sequence to make ice tank level higher, mitigates probability of Ice Tank Level Error immediately after setup Adds “Autofill”...
  • Page 6 For technical support contact Natural Choice at (USA) 815.874.4444 ION TS Series SKU Legend After April 2019 revision number is listed 02 Format shows: 200-XXXXXXXX Manufacture Date YYMM - Unique ID REV 01 REV 02 NCC1004-17-R01...

  • Page 7: Opening The Appliance

    For technical support contact Natural Choice at (USA) 815.874.4444 Opening the Appliance CAUTION: Turn off Power Switch and unplug from electrical outlet before servicing. IMPORTANT: Torx 20 screwdriver required. 2. Remove Left Side Panel 1. Remove Top Panel • Remove 2 screws at top, rear. •...
  • Page 8 For technical support contact Natural Choice at (USA) 815.874.4444 Major Components Service View Ice Tank Power Supply Touch Screen Control Board Faucet Filter Access Door Compressor Hot Tank CO2 Access Door Booster Pump REV 01 REV 02 NCC1004-17-R01...
  • Page 9 For technical support contact Natural Choice at (USA) 815.874.4444 Evaporator InstaChill InstaChill Cooling System Cooling System ™ ™ Water Coil • No reservoir of drinking water • Ice is formed around the Evaporator on left side of Ice Tank • Ice Tank Pump circulates water in the Ice Tank, chilling the drinking water inside the Water Coil •...
  • Page 10 For technical support contact Natural Choice at (USA) 815.874.4444 Carbonation Tank Water Coil Water Pathway The Water Pathway inside the ION is sealed and pressurized. Manifold Flow Meter Tap Water Supply Tubing connects directly at the Assembly rear of the appliance to an Inlet Valve.
  • Page 11 For technical support contact Natural Choice at (USA) 815.874.4444 Water Path Routing Model 100 Model 200 Cold & Ambient Cold, Hot & Ambient Ambient Ambient Cold Cold REV 01 REV 02 NCC1004-17-R01...
  • Page 12 For technical support contact Natural Choice at (USA) 815.874.4444 Water Path Routing Model 300 Model 400 Cold, Ambient & Sparkling Cold, Ambient, Sparkling, & Hot CO2 Inlet (External) CO2 Inlet (External) CO2 Inlet CO2 Inlet (Internal) (Internal) Carbonation Carbonation Tank Water Tank Water Inlet Inlet...
  • Page 13 For technical support contact Natural Choice at (USA) 815.874.4444 RapidHot Water System ™ Outlet Tube Tubing from Ambient pathway travels to Hot Water Valve, attached to Hot Tank. Overflow Assembly Hot Water Tank is not pressurized, but extremely dangerous to service when filled with Hot Water. To cool, turn Hot Switch at rear of appliance to OFF.

  • Page 14: Dip Settings

    For technical support contact Natural Choice at (USA) 815.874.4444 Wiring Diagram DIP Settings* WHITE CARBONATOR WATER LEVEL PROBES BLACK SOLENOID VALVE FAUCET COVER 24VDC - SPARKLING LED BOARD ASM ICE TANK WATER LEVEL PROBES TEMP PROBE 5VDC SOLENOID VALVE WHITE 24VDC - IT FILL SOLENOID VALVE WHITE...

  • Page 15: Advanced Software Functions

    For technical support contact Natural Choice at (USA) 815.874.4444 Advanced Software Functions The “Advanced” menu located in Settings provides additional programming options and diagnostic capabilities to experienced users and technicians. SodaPro CO2 This screen shows the CO2 meter for the SodaPro tank. The usage meter is reset in this screen.
  • Page 16 Temperature readings, 24 hour flow rate averages for various water types, and a record of the last three (3) shutdown errors with date of occurrence. System Options The ION allows a certain degree of customization to give the end user or technician the best possible experience. For example: •...
  • Page 17 Advanced Software Functions (Continued) Passcode The ION is equipped with a Passcode feature that allow a user or technician to restrict access to certain advanced functions within the Settings Menu. Important information about Passcode feature includes: • The Passcode feature is defaulted to OFF •...
  • Page 18 For technical support contact Natural Choice at (USA) 815.874.4444 Troubleshooting Contents Problem: Water dispenses but is Not Cold Page 19 No Water Dispenses Page 20 Water dispenses but is Not Hot Page 21 Water Dispenses from Hot Tank Vent Tube Page 22 Hot Tank Overfills Page 23...

  • Page 19: Troubleshooting Guide

    For technical support contact Natural Choice at (USA) 815.874.4444 WARNING Troubleshooting Guide High Voltage. Disconnect electrical power Problem: Water Dispenses but is Not Cold before service. REV 01 REV 02 NCC1004-17-R01...
  • Page 20 For technical support contact Natural Choice at (USA) 815.874.4444 WARNING Troubleshooting Guide High Voltage. Disconnect electrical power Problem: No Water Dispenses before service. REV 01 REV 02 NCC1004-17-R01...
  • Page 21 For technical support contact Natural Choice at (USA) 815.874.4444 WARNING Troubleshooting Guide High Voltage. Disconnect electrical power Problem: Water Dispenses but is Not Hot before service. REV 01 REV 02 NCC1004-17-R01...
  • Page 22 For technical support contact Natural Choice at (USA) 815.874.4444 WARNING Troubleshooting Guide High Voltage. Disconnect electrical power Problem: Water Dispenses from the Hot Tank Vent Tube before service. REV 01 REV 02 NCC1004-17-R01...
  • Page 23 For technical support contact Natural Choice at (USA) 815.874.4444 WARNING Troubleshooting Guide High Voltage. Disconnect electrical power Problem: Hot Tank Overfills before service. Problem: Lost Dispense Options REV 01 REV 02 NCC1004-17-R01...
  • Page 24 For technical support contact Natural Choice at (USA) 815.874.4444 WARNING Troubleshooting Guide High Voltage. Disconnect electrical power Problem: Low Water Flow before service. REV 01 REV 02 NCC1004-17-R01...
  • Page 25 For technical support contact Natural Choice at (USA) 815.874.4444 WARNING Troubleshooting Guide High Voltage. Disconnect electrical power Problem: Ice Tank Overfills before service. REV 01 REV 02 NCC1004-17-R01...
  • Page 26 For technical support contact Natural Choice at (USA) 815.874.4444 WARNING Troubleshooting Guide High Voltage. Disconnect electrical power Problem: Touch Screen Malfunction before service. REV 01 REV 02 NCC1004-17-R01...
  • Page 27 For technical support contact Natural Choice at (USA) 815.874.4444 WARNING Troubleshooting Guide High Voltage. Disconnect electrical power Problem: CO2 Settings and Performance before service. REV 01 REV 02 NCC1004-17-R01...
  • Page 28 For technical support contact Natural Choice at (USA) 815.874.4444 WARNING Troubleshooting Guide High Voltage. Disconnect electrical power Problem: Failed Software Update before service. REV 01 REV 02 NCC1004-17-R01...
  • Page 29 For technical support contact Natural Choice at (USA) 815.874.4444 WARNING Troubleshooting Guide High Voltage. Disconnect electrical power Problem: No Power before service. REV 01 REV 02 NCC1004-17-R01...
  • Page 30 For technical support contact Natural Choice at (USA) 815.874.4444 WARNING Troubleshooting Guide High Voltage. Disconnect electrical power Problem: Loud Booster Pump before service. REV 01 REV 02 NCC1004-17-R01...
  • Page 31 For technical support contact Natural Choice at (USA) 815.874.4444 WARNING Troubleshooting Guide High Voltage. Disconnect electrical power Problem: Temp Calibration Error before service. REV 01 REV 02 NCC1004-17-R01...
  • Page 32 Likely Fix: Ensure CO2 supply is OFF until after ION fill sequence is complete, Fan/Condenser may be dirty. Clean Fan and Condenser if make sure water supply to ION is on, ensure CO2 pressure is set to 60 PSI airflow is obstructed.

  • Page 33: Frame Assembly

    For technical support contact Natural Choice at (USA) 815.874.4444 Control Board Part #8550 Frame Assembly Faucet Kit w/Locking Plate See Page 36 for model part Inlet Valve numbers Part #8580 (3/4” GHT for 120V, USA Models) Dispense Valve Part #8583 (3/4“ BSP for 230V, Export Models) Part #8547 Fan Assembly Part #8584...
  • Page 34 For technical support contact Natural Choice at (USA) 815.874.4444 Carbonation System Assembly Carbonation Tank Assembly Models 300 & 400 Part #8113 Internal Regulator Assembly (CO2 Tank sold separately) Part #8578 Internal Booster Pump SodaPro Internal CO2 Tank Part#8536 (Sold in Packs of 4 or 16) Part #6907 (Empty SodaPro Tank) Part #6908 (Full SodaPro Tank) REV 01...
  • Page 35 For technical support contact Natural Choice at (USA) 815.874.4444 Front Panel & Touch Screen Display Assembly Touch Screen Display Release Latch Part #8336 Front Panel Assembly Part #9600-1 (Charcoal) Part #9600-2 (Titanium) Touch Screen Display Part #8555 REV 01 REV 02 NCC1004-17-R01...
  • Page 36 For technical support contact Natural Choice at (USA) 815.874.4444 *Each Faucet Assembly Kit comes with a Faucet Locking Plate (Right) Faucet Assembly Kit* Model 100 Model 200 Model 300 Model 400 Cold & Ambient Cold, Ambient, & Hot Cold, Ambient, & Sparkling Cold, Ambient, Sparkling, &...
  • Page 37 For technical support contact Natural Choice at (USA) 815.874.4444 Hot Tank Assembly - Models 200 & 400 Thermistor Part #8504 Hot Tank Overflow Assembly (tubing and fitting sold separately) Part #8515 Heater Element Part #8313 (120V) Part #8314 (230V) Part #8547 Hot Tank Level Probe Part #8296 Complete Hot Tank Assembly with...

  • Page 38: Final Assembly

    For technical support contact Natural Choice at (USA) 815.874.4444 Top Cover Panel Part #8144-1 (Charcoal) Final Assembly Final Assembly Final Assembly Part #8144-2 (Titanium) Fan Access Cover Right Side Panel Part #8299-1 (Charcoal) Part #8143-1 (Charcoal) Part #8299-2 (Titanium) Part #8143-2 (Titanium) Faucet Cover Assembly Part #8579-1 (Charcoal) Part #8579-2 (Titanium)
  • Page 39 Transporting & Storing the ION TS Series ® The ION must be drained before transport or storage. Carefully follow the instructions below: • Position a bucket or receptacle below drain ports before unscrewing drain plugs. • Use Torx 20 screwdriver or Torx 20 wrench provided behind the filter door to unscrew and remove ice tank plug located behind filter access door.