Samsung SM-R875F User Manual page 115

Appendix
A Bluetooth connection is not established or your Watch and the
smartphone are disconnected
• Ensure that the Bluetooth feature on both devices is activated.
• Ensure there are no obstacles, such as walls or electrical equipment, between the devices.
• Ensure that the latest version of the Galaxy Wearable app is installed on the smartphone.
If necessary, update the Galaxy Wearable app to the latest version.
• Ensure that your Watch and the other Bluetooth device are within the Bluetooth
connection range (10 m). The distance may vary depending on the environment the
devices are used in.
• Restart both devices and launch the Galaxy Wearable app on the smartphone again.
Calls are not connected
• Ensure that your Watch is connected to a smartphone via Bluetooth. If your Watch is
connected to your smartphone remotely, you cannot receive incoming calls.
• Ensure that your smartphone and Watch have accessed the right cellular network.
• Ensure that you have not set call barring for the phone number you are dialling on the
smartphone.
• Ensure that you have not set call barring for the incoming phone number on the
smartphone.
• Check if do not disturb mode, theatre mode, or bedtime mode is activated. If one of these
modes has been activated, incoming calls will be muted and the screen will not turn on
when receiving incoming calls. Use the bezel, tap the screen, or press the key to turn on
the screen and check the incoming call.
Others cannot hear you speaking on a call
• Ensure that you are not covering the built-in microphone.
• Ensure that the microphone is close to your mouth.
• If using a Bluetooth headset, ensure that it is properly connected.
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