Warranty - Dimplex Revillusion RBF30-FG Installation And User Manual

Warranty

Two Year Limited Warranty
Products to which this limited warranty applies
This limited warranty applies to your newly purchased
Dimplex Revillusion Built-in Electric Firebox Models:
®
500002388, 500002389, 500002400, 500002401,
500002398, 500002399, 500002410 and 500002411. This
limited warranty applies only to purchases made in any
province of Canada except for Yukon Territory, Nunavut, or
Northwest Territories or in any of the 50 States of the USA
(and the District of Columbia) except for Hawaii and Alaska.
This limited warranty applies to the original purchaser of the
product only and is not transferable.
Products excluded from this limited warranty
The Fireplace is only covered for transportation to the
end user and will not be covered if damage occurs during
normal operation and/or maintenance. Products purchased
in Yukon Territory, Nunavut, Northwest Territories, Hawaii,
or Alaska are not covered by this limited warranty. Products
purchased in these States, provinces, or territories are sold
AS IS without warranty or condition of any kind (including,
without limitation, any implied warranties or conditions
of merchantability or tness for a particular purpose) and
the entire risk of as to the quality and performance of the
products is with the purchaser, and in the event of a defect
the purchaser assumes the entire cost of all necessary
servicing or repair.
What this limited warranty covers and for how long
Products, other than replace surrounds (mantels) and
trims, covered by this limited warranty have been tested
and inspected prior to shipment. Subject to the provisions
of this warranty, Glen Dimplex Americas Ltd. (herein called
Glen Dimplex Americas) warrants such products to be free
from defects in material and workmanship for a period of 2
years from the date of the rst purchase of such products
as follows: (a) a repair or replacement warranty on defective
products or parts, including in-home services, for the rst
year following the date of rst purchase; and (b) thereafter,
a replacement of parts warranty on defective products
and parts (with no in-home services) for the 1 year period
commencing on the rst anniversary of rst purchase
and ending on the second anniversary of the date of rst
purchase.
Glen Dimplex Americas replace surrounds (mantels)
and trims covered by this limited warranty have been
tested and inspected prior to shipment and, subject to
the provisions of this warranty, Glen Dimplex Americas
warrants such products to be free from defects in material
and workmanship for a period of 1 year from the date of
rst purchase of such products. Warranty services do not
include in-home services.
The limited 2 year warranty period for products other than
replace surrounds (mantels) and trims and the limited
1 year warranty period for replace surrounds (mantels)
and trims also applies to any implied warranties that may
exist under applicable law. Some jurisdictions do not allow
limitations on how long an implied warranty lasts, so the
above limitation may not apply to the purchaser.
What this limited warranty does not cover
This limited warranty does not apply to products that have
been repaired (except by Glen Dimplex Americas or its
authorized service representatives) or otherwise altered.
This limited warranty does further not apply to defects
resulting from misuse, abuse, accident, neglect, incorrect
installation, improper maintenance or handling, or operation
with an incorrect power source.
What you must do to get service under this limited
warranty
Defects must be brought to the attention of Technical
Service by calling 1-888-346-7539. Please have proof of
purchase, catalogue/model and serial numbers available
when calling. Limited warranty service requires a proof of
purchase of the product.
What Glen Dimplex Americas will do in the event of a
defect
In the event a product or part covered by this limited
warranty is proven to be defective in material or
workmanship during (i) the 2 year limited warranty period for
products other than replace surrounds (mantels) and trims,
and (ii) the 1 year limited warranty period for surrounds
(mantels) and trims, you have the following rights:
• Glen Dimplex Americas will in its sole discretion either
repair or replace such defective product or part without
charge. If Glen Dimplex Americas is unable to repair or
replace such product or part, or if repair or replacement
is not commercially practicable or cannot be timely
made, Glen Dimplex Americas may, in lieu of repair or
replacement, choose to refund the purchase price for
such product or part.
• Limited warranty service will be performed solely by
dealers or service agents of Glen Dimplex Americas
authorized to provide limited warranty services.
• For products (other than surrounds (mantels) and trims)
for the period ending at midnight on the rst anniversary
of the date of rst purchase, Glen Dimplex Americas will
in its sole discretion either repair or replace such defective
product or part without charge. If Glen Dimplex Americas
is unable to repair or replace such product or part, or if
repair or replacement is not commercially practicable
or cannot be timely made, Glen Dimplex Americas may,
in lieu of repair or replacement, choose to refund the
purchase price for such product or part. This limited
warranty entitles the purchaser to on-site or in-home
warranty services. Accordingly, Glen Dimplex Americas
will be responsible for all labour and transportation costs
associated with the repair or replacement of the product
or part except as follows: (i) charges may be levied for
travel costs incurred to travel to the purchaser's site
where the product is located if the purchaser's site is
beyond 30 miles (48 km) from the closest service depot
of Glen Dimplex Americas dealer or service agent; and
(ii) the purchaser is solely responsible for providing clear
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