Samsung Helix YX-M1 User Manual page 82

Customer Support
Troubleshooting
If this happens:
Helix does not communicate with your PC.
Artist and song title information does not
display correctly.
You cannot transfer songs that you
downloaded with Napster To Go™ into Helix.
82
Customer Support
You should:
Check the power and USB connections between the cradle and your PC.
Be sure to use the supplied USB cable; any others may prevent your
Helix from charging or communicating properly with your PC.
Remove your Helix from its cradle, then re-insert.
Helix may not correctly show the artist and song information
(ID3 tags) of certain foreign songs.
Helix is not compatible with the Napster To Go monthly subscription
service. To transfer songs from your PC to your Helix, you must
purchase individual songs or albums from XM+Napster Light or
XM+Napster.