Chapter 3: Troubleshooting - Dell XPS 13 Plus 9320 External Display Connection Manual

3
Troubleshooting
8K displays flickering
Question
When I connect two 8K displays to both Thunderbolt ports on the left side or the right side of the computer, they flicker when
run at a display rate of 60 Hz.
Cause
This may be because of interlacing or switching as the Thunderbolt controller sent only part of the data.
Workaround
Connect each 8K display to a Thunderbolt port on either side of the computer, for example, one 8K display to a port on the left,
and the other to a port on the right. After doing so, turn off the displays and turn them on again.
8K displays not displaying correctly
Question
When I connect an 8K display to the computer using a Thunderbolt docking station, the display output is not correct from the
computer.
Cause
This may be because of a hardware limitation with the Thunderbolt docking station.
Workaround
Connect the 8K display directly to a Thunderbolt port on the computer (not using a docking station). After doing so, turn off the
display and turn it on again.
10 Troubleshooting