Philips 9 Series User Manual page 90

Picture
Image residual phenomenon in OLED TV
Displaying a still image for a prolonged period of time
may result in displaying a temporary residual of an
image on the TV screen.
Image retention is a normal phenomenon of OLED TV
and there is nothing wrong with your TV. Therefore
please note this is not subjected to exchange or
refund.
Please refrain from displaying a fixed image on the TV
screen for a long period of time.
We have designed 2 methods to reduce the chances
of residual images on the TV screen.
1 - Via screen saver – When the image of the TV is
remaining static for more than 2 minutes, the TV runs
a screen saver (a Philips logo) automatically. Press
any key on your remote control to revert back to
previous screen image.
2 - Via turning off the TV – When you encounter
this residual image on the TV, you can eliminate this
phenomenon by switching off TV via the power
button on your remote control or on the TV. When
you switched off the TV, please leave the TV in
standby mode, and wait for the residual image to be
completely erased before switching back on your TV.
For more information, in Help, select Keywords and
look up Clear image residual.
No picture / distorted picture
• Make sure that the antenna is properly connected to
the TV.
• Make sure that the correct device is selected as the
display source.
• Make sure that the external device or source is
properly connected.
Sound but no picture
• Make sure that the picture settings are set correctly.
Poor antenna reception
• Make sure that the antenna is properly connected to
the TV.
• Loud speakers, unearthed audio devices, neon
lights, high buildings and other large objects can
influence reception quality. If possible, try to improve
the reception quality by changing the antenna
direction or moving devices away from the TV.
• If reception on only one channel is poor, fine-tune
this channel with Manual Installation.
Poor picture from a device
• Make sure that the device is connected properly.
• Make sure that the picture settings are set correctly.
Picture settings change after a while
Make sure that Location is set to Home . You can
change and save settings in this mode.
A commercial banner appears
Make sure that Location is set to Home.
Picture does not fit the screen
Change to a different picture format.
Picture format keeps changing with different
channels
Select a non 'Auto' picture format.
Picture position is incorrect
Picture signals from some devices may not fit the
screen correctly. Check the signal output of the
connected device.
Computer picture is not stable
Make sure that your PC uses the supported resolution
and refresh rate.
Sound
No sound or poor sound quality
If no audio signal is detected, the TV automatically
switches the audio output off — this does not indicate
malfunction.
• Make sure that the sound settings are correctly set.
• Make sure that all cables are properly connected.
• Make sure that the volume is not muted or set to
zero.
• Make sure that the TV audio output is connected to
the audio input on the Home Theatre System.
Sound should be heard from the HTS speakers.
• Some devices may require you to manually enable
HDMI audio output. If HDMI audio is already enabled,
but you still do not hear audio, try changing the digital
audio format of the device to PCM (Pulse Code
Modulation). Refer to the documentation
accompanying your device for instructions.
HDMI and USB
HDMI
• Note that HDCP (High-bandwidth Digital Content
Protection) support can delay the time taken for a TV
to display content from an HDMI device.
• If the TV does not recognise the HDMI device and
no picture is displayed, switch the source from one
device to another and back again.
• If the picture and sound of a device connected
to HDMI 1 or HDMI 2 is distorted, connect the
device to HDMI 3 or HDMI 4 on this TV.
• If the picture and sound of a device connected with
HDMI is distorted, check if a different HDMI Ultra
HD setting can solve this problem. For more
information, in Help, select Keywords and
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