Lenovo IdeaCentre A340-24ICB F0E6 User Manual page 50

ABOVE LIMITATION ON DURATION MAY NOT APPLY TO YOU.
„ How to obtain warranty service
If the product does not function as warranted during the warranty period, you may
obtain warranty service by contacting Lenovo or a Lenovo approved Service Provider. A
list of approved Service Providers and their telephone numbers is available at:
https://support.lenovo.com.
Warranty service may not be available in all locations and may differ from location to
location. Charges may apply outside a Service Provider's normal service area. Contact a
local Service Provider for information specific to your location.
„ Customer responsibilities for warranty service
Before warranty service is provided, you must take the following steps:
• Follow the service request procedures specified by the Service Provider
• Backup or secure all programs and data contained in the product
• Provide the Service Provider with all system keys or passwords
• Provide the Service Provider with sufficient, free, and safe access to your facilities to
perform service
• Remove all data, including confidential information, proprietary information and
personal information, from the product or, if you are unable to remove any such
information, modify the information to prevent its access by another party or so
that it is not personal data under applicable law. The Service Provider shall not be
responsible for the loss or disclosure of any data, including confidential information,
proprietary information, or personal information, on a product returned or accessed
for warranty service
• Remove all features, parts, options, alterations, and attachments not covered by the
warranty
• Ensure that the product or part is free of any legal restrictions that prevent its
replacement
• If you are not the owner of a product or part, obtain authorization from the owner for
the Service Provider to provide warranty service
„ What your Service Provider will do to correct
problems
When you contact a Service Provider, you must follow the specified problem
determination and resolution procedures.
The Service Provider will attempt to diagnose and resolve your problem by telephone,
e-mail or remote assistance. The Service Provider may direct you to download and
install designated software updates.
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