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Dell EMC PowerEdge M640 Installation And Service Manual

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Dell EMC PowerEdge M640 for VRTX
enclosure
Installation and Service Manual
Regulatory Model: HHB Series
Regulatory Type: HHB006
July 2023
Rev. A09

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Summary of Contents for Dell EMC PowerEdge M640

  • Page 1 Dell EMC PowerEdge M640 for VRTX enclosure Installation and Service Manual Regulatory Model: HHB Series Regulatory Type: HHB006 July 2023 Rev. A09...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2017 -2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents Chapter 1: Dell EMC PowerEdge M640 overview................6 Front view of the system..............................6 Health status indicator..............................7 Hard drive indicator codes............................7 iDRAC Direct LED indicator codes..........................8 Locating the Service Tag of your system........................ 8 System information label..............................9 Chapter 2: Initial system setup and configuration................ 10 Setting up your system..............................10...
  • Page 4 System memory guidelines............................33 General memory module installation guidelines....................34 Mode-specific guidelines............................35 Removing a memory module.............................36 Installing a memory module............................37 Processors and heat sinks...............................38 Removing a processor and heat sink module....................... 38 Removing the processor from the processor and heat sink module.............. 39 Installing the processor into a processor and heat sink module..............
  • Page 5 Chapter 5: System diagnostics....................71 Dell Embedded System Diagnostics..........................71 Running the Embedded System Diagnostics from Boot Manager..............71 Running the Embedded System Diagnostics from the Dell Lifecycle Controller.......... 71 System diagnostic controls............................72 Chapter 6: Getting help....................... 73 Contacting Dell EMC................................ 73 Documentation feedback..............................73...

  • Page 6: Chapter 1: Dell Emc Poweredge M640 Overview

    Dell EMC PowerEdge M640 overview The Dell EMC PowerEdge M640 is a half-height server module supported on the PowerEdge VRTX enclosure and supports up ● Two Intel Xeon scalable processors ● Two 2.5-inch hard drives/SSDs ● 16 DIMMs NOTE: All instances of SAS, SATA hard drives and SSDs are referred to as drives in this document, unless specified otherwise.

  • Page 7: Health Status Indicator

    Enables you to unlock the system from the enclosure. button For more information, see the Dell EMC PowerEdge M640 Technical Specifications on the product documentation page. Health status indicator The Health status indicator indicates the health condition of the system.

  • Page 8: Idrac Direct Led Indicator Codes

    You can identify your system using the unique Express Service Code and Service Tag. The service tag information is available on a sticker on the chassis of the system. This information is used by Dell EMC personnel to route support calls to the appropriate personnel.

  • Page 9: System Information Label

    System information label Figure 5. System information label Dell EMC PowerEdge M640 overview...

  • Page 10: Chapter 2: Initial System Setup And Configuration

    CMC User’s Guide at www.dell.com/openmanagemanuals > Chassis Management Controllers For information on how to manage basic settings and features of the system, see the Dell EMC PowerEdge M640 BIOS and UEFI Reference Guide on the product documentation page. iDRAC configuration The Integrated Dell Remote Access Controller (iDRAC) is designed to make system administrators more productive and improve the overall availability of Dell systems.

  • Page 11: Log In To Idrac

    Ensure that you change the default username and password after setting up the iDRAC IP address. For more information about logging in to the iDRAC and iDRAC licenses, see the latest Integrated Dell Remote Access Controller User's Guide at www.dell.com/poweredgemanuals.

  • Page 12: Downloading Drivers And Firmware

    Using iDRAC virtual media www.dell.com/idracmanuals Downloading drivers and firmware Dell EMC recommends that you download and install the latest BIOS, drivers, and systems management firmware on your system. Prerequisites Ensure that you clear the web browser cache before downloading the drivers and firmware.

  • Page 13: Chapter 3: Installing And Removing System Components

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 14: After Working Inside Your System

    2. Remove the system from the enclosure. 3. Install the I/O connector cover. CAUTION: To prevent damage to the I/O connectors, ensure that you cover the connectors when you remove the system from the enclosure. 4. Remove the system cover. After working inside your system Prerequisites Follow the safety guidelines listed in...
  • Page 15 Figure 6. Removing the system from the enclosure 3. Install the I/O connector cover over the I/O connector. Figure 7. Installing the I/O connector cover Next steps Install the system or system blank into the enclosure. CAUTION: If you are permanently removing the system, install a system blank. Operating the enclosure for extended periods of time without a system blank installed can cause the enclosure to overheat.

  • Page 16: Installing The System Into The Enclosure

    NOTE: Install the system partitions to install half-height system(s). For more information, see the PowerEdge VRTX Enclosure Owner’s Manual at Dell.com/poweredgemanuals. Steps 1. If you are installing a new system, remove the I/O connector cover from the I/O connector(s) and save for future use.

  • Page 17: Inside The System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 18: System Cover

    Figure 10. Inside the system 1. drive cage 2. drive backplane 3. IDSDM card 4. air shroud 5. mezzanine card (fabric C) 6. I/O connector cover 7. Network Daughter Card (NDC) 8. mezzanine card (fabric B) 9. heat sink (CPU1) 10.

  • Page 19: Installing The System Cover

    Figure 11. Removing the system cover Installing the system cover Prerequisites 1. Follow the safety guidelines listed in Safety instructions. 2. Ensure that all internal cables are routed correctly and connected, and no tools or extra parts are left inside the system. Steps 1.
  • Page 20 Figure 12. Installing the system cover Next steps 1. Remove the I/O connector cover and save for future use. Install the system into the enclosure 3. Turn on the system. Installing and removing system components...

  • Page 21: Air Shroud

    Air shroud Removing the air shroud Prerequisites CAUTION: Never operate your system with the air shroud removed. The system may get overheated quickly, resulting in shutdown of the system and loss of data. 1. Follow the safety guidelines listed in Safety instructions.

  • Page 22: Drives

    Figure 14. Installing the air shroud Next steps 1. Follow the procedure listed in After working inside your system. Drives NOTE: Mixing of PCIe, SSD, SAS or SATA drives is not supported. Removing a drive blank Prerequisites CAUTION: To maintain proper system cooling, all empty drive slots must have drive blanks installed. Follow the safety guidelines listed in Safety instructions.

  • Page 23: Installing A Drive Blank

    Figure 15. Removing a inch drive blank Next steps Installing a drive blankor drive carrier. Installing a drive blank Prerequisites Follow the safety guidelines listed in Safety instructions. Steps Insert the drive blank into the drive slot until the release button clicks into place. Figure 16.

  • Page 24: Installing A Drive Carrier

    Ensure that you back up your data, before removing a drive. For more information about preparing your drive for removal and supported RAID redundancy, see the Troubleshooting guide of your system at Dell.com/poweredgemanuals. NOTE: Using the management software, prepare the drive for removal. If the drive is online, the green activity or fault indicator flashes while the drive is turning off.

  • Page 25: Removing A Drive From A Drive Carrier

    Figure 18. Installing a drive carrier Removing a drive from a drive carrier Prerequisites 1. Follow the safety guidelines listed in Safety instructions. Remove the drive carrier from the system. Steps 1. Using the Phillips #1 screwdriver, remove the screws from the slide rails on the drive carrier. 2.

  • Page 26: Installing A Drive Into Drive Carrier

    Figure 19. Removing the drive from the drive carrier Next steps applicable,Install a drive into the drive carrier Installing a drive into drive carrier Prerequisites Follow the safety guidelines listed in Safety instructions. Steps 1. Insert the drive into the drive carrier, with the connector end of the drive towards the back of the carrier. 2.

  • Page 27: Removing The Drive Cage

    Figure 20. Installing a drive into the drive carrier Removing the drive cage Prerequisites 1. Follow the safety guidelines listed in Safety instructions. 2. Follow the procedure listed in Before working inside your system. Remove the drives Remove the drive backplane Steps 1.

  • Page 28: Installing The Drive Cage

    Figure 21. Removing the drive cage Next steps Install the drive cage Installing the drive cage Prerequisites Follow the safety guidelines listed in Safety instructions. Steps 1. Align the screw holes on the drive cage with the screw holes on the system. 2.

  • Page 29: Drive Backplane

    Figure 22. Installing the drive cage Next steps Install the drive backplane. Install the drives. 3. Follow the procedure listed in After working inside your system. Drive backplane Removing the drive backplane Prerequisites CAUTION: To prevent damage to the drives and the drive backplane, you must remove the drives from the system before removing the drive backplane.
  • Page 30 NOTE: You cannot disconnect the drive backplane cable from the system board connector, until you remove the drive cage. Figure 23. Removing the drive backplane NOTE: If your system supports a SAS/PCIe backplane, then you must also loosen two additional retention screws that connect the storage controller cable connector to the system board connector.

  • Page 31: Installing The Drive Backplane

    Figure 24. Removing the backplane cable Next steps Install the drivesor Install the drive backplane Installing the drive backplane Prerequisites Follow the safety guidelines listed in Safety instructions. Steps 1. Align the retention screws on the drive backplane cable connector with the screw holes on the system board connector. 2.
  • Page 32 Figure 25. Installing the drive backplane cable NOTE: If your system supports a SAS/PCIe backplane, then you must also secure two additional retention screws that connect the storage controller cable connector to the system board connector. Install the drive cage. 4.

  • Page 33: System Memory

    Figure 26. Installing the drive backplane Next steps 1. Install the drives in their original locations. 2. Follow the procedure listed in After working inside your system. System memory System memory guidelines Your system contains 16 memory sockets split into two sets of 8 sockets, one set per processor. Each 8-socket set is organized into six channels.

  • Page 34: General Memory Module Installation Guidelines

    Memory channels are organized as follows: Table 7. Memory channels  Processor Channel 0 Channel 1 Channel 2 Channel 3 Channel 4 Channel 5 Processor 1 Slots A1 and A7 Slots A2 Slots A3 Slots A4 and A8 Slots A5 Slots A6 Processor 2 Slots B1 and B7 Slots B2 Slots B3...

  • Page 35: Mode-Specific Guidelines

    Dell Fault Resilient Mode The Dell Fault Resilient Mode if enabled, the BIOS creates an area of memory that is fault resilient. This mode can be used by an OS that supports the feature to load critical applications or enables the OS kernel to maximize system availability.

  • Page 36: Removing A Memory Module

    ● Dual processor: Populate the slots in round robin sequence starting with processor 1. NOTE: Processor 1 and processor 2 population should match. Table 9. Memory population rules  Processor Configuration Memory population Memory population information Single processor Optimizer (Independent 1, 2, 3, 4, 5, 6, 7, 8 Odd amount of DIMMs per channel) population order processor allowed.

  • Page 37: Installing A Memory Module

    Figure 28. Removing a memory module Next steps Install the memory moduleI 2. If you are removing the memory module permanently, install a memory module blank. The procedure to install a memory module blank is similar to that of the memory module. Installing a memory module Prerequisites Follow the safety guidelines listed in...

  • Page 38: Processors And Heat Sinks

    Figure 29. Installing a memory module Next steps Install the drive backplane Install the air shroud 3. Follow the procedure listed in After working inside your system. 4. To verify if the memory module has been installed properly, press F2 and navigate to System Setup Main Menu > System BIOS >...

  • Page 39: Removing The Processor From The Processor And Heat Sink Module

    Figure 30. Removing the processor and heat sink module Next steps Install the processor into the processor and heat sink module. Removing the processor from the processor and heat sink module Prerequisites WARNING: The heat sink may be hot to touch for some time after the system has been powered down. Allow the heat sink to cool before removing it.

  • Page 40: Installing The Processor Into A Processor And Heat Sink Module

    Figure 31. Loosening the processor bracket 3. Lift the bracket and the processor away from the heat sink, and place the processor connector side down on the processor tray. 4. Flex the outer edges of the bracket to release the processor from the bracket. NOTE: Ensure that the processor and the bracket are placed in the tray after you remove the heat sink.
  • Page 41 Steps 1. Place the processor in the processor tray. NOTE: Ensure that the pin 1 indicator on the processor tray is aligned with the pin 1 indicator on the processor. 2. Flex the outer edges of the bracket around the processor ensuring that the processor is locked into the clips on the bracket. NOTE: Ensure that the pin 1 indicator on the bracket is aligned with the pin 1 indicator on the processor before placing the bracket on the processor.
  • Page 42 Figure 34. Applying thermal grease on top of the processor 5. Place the heat sink on the processor and push down until the bracket locks onto the heat sink. NOTE: ● Ensure that the two guide pin holes on the bracket match the guide holes on the heat sink. ●...

  • Page 43: Installing A Processor And Heat Sink Module

    Figure 35. Installing the heat sink onto the processor Next steps Install the processor and heat sink module Install the airshroud 3. Follow the procedure listed in After working inside your system. Installing a processor and heat sink module Prerequisites CAUTION: Never remove the heat sink from a processor unless you intend to replace the processor.

  • Page 44: M.2 Ssd Module

    3. Supporting the heat sink with one hand, use the Torx #T30 screwdriver and tighten the screws on the heat sink in the order below: a. Partially tighten the first screw (approximately 3 turns). b. Tighten the second screw completely. c.

  • Page 45: Installing The M.2 Ssd Module

    Steps 1. Loosen the screws and lift the retention straps that secure the M.2 SSD module on the BOSS card. 2. Pull the M.2 SSD module away from the BOSS card. Figure 37. Removing the M.2 SSD module a. module connector (2) b.

  • Page 46: Network Daughter Card

    Figure 38. Installing the M.2 SSD module a. module connector (2) b. screws (2) c. modules (2) Next steps Install the air shroud. 2. Follow the procedure listed in After working inside your system. Network Daughter Card Removing the Network Daughter Card Prerequisites 1.

  • Page 47: Installing The Network Daughter Card

    Figure 39. Removing the Network Daughter Card Next steps Install the NDC. Installing the Network Daughter Card Prerequisites CAUTION: To prevent damage to the Network Daughter Card (NDC), you must hold the card only by its edges. 1. Follow the safety guidelines listed in Safety instructions.

  • Page 48: Pcie Mezzanine Card

    Figure 40. Installing the Network Daughter Card Next steps Install the Mezzanine card. 2. Follow the procedure listed in After working inside your system. PCIe mezzanine card PCIe mezzanine card installation guidelines Your system supports two PCIe mezzanine cards: ● PCIe mezzanine card slot C supports Fabric C. This card must match the fabric type of I/O modules installed in I/O module bays C1 and C2.

  • Page 49: Installing The Pcie Mezzanine Card

    2. Lift the PCIe mezzanine card up and away from the system. 3. Close the retention latch. Figure 41. Removing the PCIe mezzanine card Next steps Install the PCIe mezzanine card. Installing the PCIe mezzanine card Prerequisites NOTE: You must remove the PCIe mezzanine card to replace a faulty PCIe mezzanine card or service other components inside the system.

  • Page 50: Storage Controller Card

    Figure 42. Installing the PCIe mezzanine card Next steps Follow the procedure listed in After working inside your system. Storage controller card Removing the storage controller card Prerequisites 1. Follow the safety guidelines listed in Safety instructions. 2. Follow the procedure listed in Before working inside your system.

  • Page 51: Installing The Storage Controller Card

    Figure 43. Removing the storage controller card Next steps Install the storage controller card. Installing the storage controller card Prerequisites Follow the safety guidelines listed in Safety instructions. Steps 1. Align the slots on the edge of the storage controller card with the tabs on the support bracket. CAUTION: To prevent damage to the storage controller card, you must hold the card only by its edges.

  • Page 52: System Battery

    Figure 44. Installing the storage controller card Next steps 1. Install the following: Drives Drive backplane Drive cage 2. Follow the procedure listed in After working inside your system. System battery Replacing the NVRAM backup battery - Option A Prerequisites NOTE: There is a danger of a new battery exploding if it is incorrectly installed.
  • Page 53 a. Push the battery toward the positive side of the battery until the battery disengages from the connector. b. Lift the battery away from the system. Figure 45. Removing the system battery 3. To install a new system battery: a. Hold the battery with the "+" sign facing the positive side of the battery connector. b.

  • Page 54: Replacing The Nvram Backup Battery - Option B

    Next steps 1. Install the following: backplane drives 2. Follow the procedure listed in After working inside your system. 3. Enter the System Setup to confirm that the battery is operating properly. 4. Enter the correct time and date in the System Setup's Time and Date fields. 5.

  • Page 55: Optional Internal Usb Memory Key

    NOTE: Ensure that you do not push the battery holder more that 3.2 millimeters or you might risk damaging the part. b. Hold the battery with the "+" sign facing the positive side of the battery connector. c. Insert the battery down into the connector and push the positive side of the battery until the battery snaps into place. Figure 48.

  • Page 56: Optional Microsd Or Vflash Card

    Next steps 1. Follow the procedure listed in After working inside your system. 2. While booting, press F2 to enter System Setup and verify that the system detects the USB memory key. Optional MicroSD or vFlash card Removing the internal micro SD card Prerequisites 1.

  • Page 57: Idsdm

    NOTE: The slot is keyed to ensure correct insertion of the card. 2. Press the card into the card slot to lock it into place. NOTE: Temporarily label each SD card with its corresponding slot before removal. Figure 50. Installing the internal MicroSD card Next steps Follow the procedure listed in After working inside your...

  • Page 58: Installing The Optional Internal Dual Sd Module

    Figure 51. Removing the optional IDSDM module Next steps Install the IDSDM Installing the optional internal dual SD module Prerequisites Follow the safety guidelines listed in Safety instructions. NOTE: You must install either the Internal dual SD module (IDSDM) or the BOSS M.2 card in the same IDSDM/BOSS M.2 connector.

  • Page 59: System Board

    Figure 52. Installing the optional IDSDM module Next steps Install the airshroud 2. Follow the procedure listed in After working inside your system. System board Removing the system board Prerequisites CAUTION: If you are using the Trusted Platform Module (TPM) with an encryption key, you may be prompted to create a recovery key during program or System Setup.
  • Page 60 Processor(s) and heat sink(s) Memory modules Air shroud Drives Drive backplane Drive cage Storage controller card Mezzanine card(s) IDSDM Network Daughter Card (NDC) Micro SD vFlash card Internal USB key Steps 1. Disconnect all cables from the system board. CAUTION: Take care not to damage the system identification button while removing the system board from the chassis.

  • Page 61: Installing The System Board

    Figure 54. Removing the system board Next steps Install the system board Installing the system board Prerequisites Follow the safety guidelines listed in Safety instructions. CAUTION: Do not lift the system board by holding a memory module, processor, or other components. CAUTION: Take care not to damage the system identification button while placing the system board into the system.
  • Page 62 Figure 55. Installing the system board 3. Install the rSPI card to the system board before installing the system board into the chassis. 4. Align the USB connectors with the slots on the front of the system until the connectors engage with the slots. 5.
  • Page 63 Upgrading the Trusted Platform Module section. 6. Import your new or existing iDRAC Enterprise license. For more information, see Integrated Dell Remote access Controller User's Guide, at www.dell.com/poweredgemanuals Restoring the system using Easy Restore The easy restore feature enables you to restore your service tag, license, UEFI configuration, and the system configuration data after replacing the system board.

  • Page 64: Trusted Platform Module

    Service Tag. After the Service Tag is entered, it cannot be updated or changed. 5. Click OK. 6. Import your new or existing iDRAC Enterprise license. For more information, see the Integrated Dell Remote Access Controller User's Guide at www.dell.com/poweredgemanuals Trusted Platform Module...

  • Page 65: Initializing Tpm For Bitlocker Users

    Figure 56. Installing the TPM Next steps 1. Install the system board. 2. Follow the procedure listed in After working inside your system. Initializing TPM for BitLocker users Steps Initialize the TPM. For more information, see Steps to initilize the TPM for different windows server operating systems.

  • Page 66: Rspi Card

    8. Select the TPM Advanced Settings option. 9. From the TPM2 Algorithm Selection option, select SHA256, then go back to System Security Settings screen. 10. On the System Security Settings screen, from the Intel TXT option, select On. 11. Save the settings. 12.

  • Page 67: Installing The Rspi Card

    Installing the rSPI card Prerequisites Follow the safety guidelines listed in Safety instructions. CAUTION: To prevent damage to the rSPI card, you must hold the card only by its edges. Steps 1. Align the screw hole on the rSPI card with the standoff on the system board. 2.

  • Page 68: Chapter 4: Jumpers And Connectors

    Jumpers and connectors Topics: • System board jumpers and connectors • System board jumper settings • Disabling a forgotten password System board jumpers and connectors Figure 59. System board connectors Table 10. System board jumpers and connectors  Item Connector Description J_USB3 USB connector iDRAC Direct (Micro-AB USB)

  • Page 69: System Board Jumper Settings

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 70 NOTE: If you assign a new system and/or setup password with the jumper on pins 2 and 3, the system disables the new password(s) the next time it boots. 6. Turn off the system by using the operating system commands or the CMC. 7.

  • Page 71: Chapter 5: System Diagnostics

    System diagnostics If you experience a problem with your system, run the system diagnostics before contacting Dell for technical assistance. The purpose of running system diagnostics is to test your system hardware without using additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use the diagnostics results to help you solve the problem.

  • Page 72: System Diagnostic Controls

    System diagnostic controls Menu Description Configuration Displays the configuration and status information of all detected devices. Results Displays the results of all tests that are run. System health Provides the current overview of the system performance. Event log Displays a time-stamped log of the results of all tests run on the system. This is displayed if at least one event description is recorded.

  • Page 73: Chapter 6: Getting Help

    Dell EMC product catalog. Availability varies by country and product, and some services may not be available in your area. To contact Dell EMC for sales,...

  • Page 74: Quick Resource Locator For Poweredge M640 System

    Dell EMC. This information is used by Dell EMC Technical Support to troubleshoot the issue. ● Proactive contact — A Dell EMC Technical Support agent contacts you about the support case and helps you resolve the issue.

  • Page 75: Chapter 7: Documentation Resources

    This section provides information about the documentation resources for your system. To view the document that is listed in the documentation resources table: ● From the Dell EMC support site: 1. Click the documentation link that is provided in the Location column in the table.
  • Page 76 Table 12. Documentation resources (continued) Task Document Location Managing your system For information about systems management www.dell.com/poweredgemanuals software offered by Dell, see the Dell OpenManage Systems Management Overview Guide. For information about setting up, using, and www.dell.com/openmanagemanuals > troubleshooting OpenManage, see the Dell OpenManage Server Administrator OpenManage Server Administrator User’s Guide.

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