Limited Warranty - RCA CC428 User Manual

Limited Warranty

What your warranty covers:
• Any defect in materials or workmanship.
For how long after your purchase:
• 90 days for labor charges.
• One year for parts.
The warranty period for rental units begins
with the first rental or 45 days from date of
shipment to the rental firm, whichever
comes first.
What we will do:
During the initial 90 days
• Exchange your camcorder with a new or
refurbished unit, or repair your camcorder.
The option will be ours. There will be no
cost to you.
After the 90 days and within one year
• Exchange your camcorder with a new or
refurbished unit, or repair your camcorder.
The option will be ours. Parts will be
provided at no charge, but you will be
responsible for the cost of labor required
for the repair.
How you get service:
• Call 1-800-283-6503 and have your unit's
date of purchase and model/serial number
ready. The model/serial number
information is on the bottom of your
camcorder.
• A representative will troubleshoot your
problem over the phone. If the
representative determines that you should
receive a replacement unit, you will be
provided with a Return Authorization (RA)
number and the location of a nearby
exchange point if one exists. No returns
will be accepted without the RA number.
To receive a replacement camcorder before
you return yours:
If you are located near an exchange point:
1. We will send a replacement unit to the
exchange point next business day
delivery in the continental USA.
2. The exchange location will notify you of
its arrival.
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3. Take your unit, excluding all accessories,
and your evidence of purchase date, such
as a bill of sale, to the exchange location
and you will be provided the new or
refurbished unit.
4. If the repairs were covered by your
warranty, you will not be billed.
If you are not located near an exchange
point:
1. Provide your Discover, MasterCard or
Visa account number and expiration date
to our phone representative. This is for
security purposes. If we receive your unit
within 14 days from the date you were
provided an RA number, only items not
covered by warranty will be charged to
your account. IF YOUR UNIT IS NOT
RECEIVED WITHIN 14 DAYS, THE
SUGGESTED RETAIL VALUE OF
THE CAMCORDER WILL BE
CHARGED TO YOUR CREDIT
CARD. This amount will be credited if
the unit is subsequently received.
2. We will send you a replacement unit next
business day delivery in the continental
USA.
3. You will receive an invoice packed with
the replacement product, but will not be
charged for the unit portion of the invoice
amount if we receive your unit within 14
days from the date you were provided the
RA number. Any labor and parts charges
not covered by the warranty will be
included and charged against your
account.
4. Ship the unit back to us using the
replacement unit's carton. Shipping
instructions will be included in the carton
along with your RA number, which will
allow you to easily ship the unit back to
us.
Make sure you insure your shipment in
case of damage or loss.
Include with the shipment:
• Evidence of purchase date, such as a bill
of sale, to verify your unit's warranty