The Weber Promise; Warranty - Weber SE-315 Assembly Manual

The WEBER Promise

At WEBER, we pride ourselves on two things: making grills that last and
providing a lifetime of excellent customer service.

Warranty

Thank you for purchasing a WEBER product. Weber-
Stephen Products LLC, 1415 S. Roselle Road, Palatine,
Illinois 60067 and its Americas Business units
("WEBER") pride ourselves on delivering a safe, durable,
and reliable product.
This is WEBER's Voluntary Warranty provided to you
at no extra charge. It contains the information you will
need to have your WEBER product repaired or replaced
in the unlikely event of a failure or defect.
Pursuant to applicable laws, the Owner has several
rights in case the product is defective. Those rights
include supplementary performance or replacement,
abatement of the purchasing price, and compensation.
These and other statutory rights remain unaffected by
this Warranty provision. In fact, this Warranty grants
additional rights to the Owner that are independent
from statutory Warranty provisions.
WEBER's Voluntary Warranty
WEBER warrants, to the purchaser of the WEBER
product (or in the case of a gift or promotional situation,
the person for whom it was purchased as a gift or
promotional item) ("Owner"), that the WEBER product is
free from defects in material and workmanship for ten
(10) years from the date of purchase when assembled
and operated in accordance with the accompanying
Owner's Manual, normal wear and tear excluded. (Note:
If you lose or misplace your WEBER Owner's Manual,
a replacement is available online at www.weber.com.)
WEBER agrees within the framework of this warranty
to repair or replace the part that is defective in
material or workmanship subject to the limitations, and
exclusions listed below. TO THE EXTENT ALLOWABLE
BY APPLICABLE LAW, THIS WARRANTY IS EXTENDED
ONLY TO THE ORIGINAL PURCHASER AND IS NOT
TRANSFERABLE TO SUBSEQUENT OWNERS, EXCEPT
IN THE CASE OF GIFTS AND PROMOTIONAL ITEMS AS
NOTED ABOVE.
WEBER stands by its products and is happy to provide
you with the Warranty described for material defects in
the grill or its relevant components, normal wear and
tear excepted.
• 'Normal wear and tear' includes cosmetic and
other immaterial deterioration that may come with
ownership of your grill over time, such as surface rust,
dents / scratches, etc.
However, WEBER will honor this Warranty for the grill or
its relevant components where damage or dysfunction
results from a material defect.
• 'Material defect' includes rust through or burn through
of certain parts, or other damage or failure inhibiting
your ability to safely / properly use your grill.
4
Owner's Responsibilities Under this
Warranty / Exclusion of Warranty
To ensure trouble-free Warranty coverage, it is
important (but not required) that you register your
WEBER product online at www.weber.com. Please
also retain your original sales receipt and/or invoice.
Registering your WEBER product confirms your
warranty coverage, will expedite any Warranty claims
you may need to make, and provides a direct link
between you and WEBER in case we need to contact
you. If you have not had time to register your grill before
calling for Warranty service, please have the following
information available when you do call:
Name – Address – Phone Number – Email – Serial
Number – Purchase Date – Purchase Dealer – Model –
Color – Primary Issue
The above warranty only applies if the Owner takes
reasonable care of the WEBER product by following
all assembly instructions, usage instructions,
and preventative maintenance as outlined in the
accompanying Owner's Manual, unless the Owner can
prove that the defect or failure is independent of non-
compliance with the above mentioned obligations. If
you live in a coastal area, or have your product located
near a pool, maintenance includes regular washing
and rinsing of the exterior surfaces as outlined in the
accompanying Owner's Manual.
This WARRANTY lapses if there are damages,
deteriorations, discolorations, and/or rust for which
WEBER is not responsible caused by:
• Abuse, misuse, alteration, modification, misapplication,
vandalism, neglect, improper assembly or installation,
and failure to properly perform normal and routine
maintenance;
• Insects (such as spiders) and rodents (such as
squirrels), including but not limited to damage to
burners and/or gas hoses;
• Exposure to salt air and/or chlorine sources such as
swimming pools and hot tubs/spas;
• Severe weather conditions such as hail, hurricanes,
earthquakes, tsunamis or surges, tornadoes or severe
storms.
• Acid rain and other environmental factors
The use and/or installation of parts on your WEBER
product that are not genuine WEBER parts will void this
Warranty, and any damages that result hereby are not
covered by this Warranty. Any conversion of a gas grill
not authorized by WEBER and performed by a WEBER
authorized service technician will void this Warranty.
Warranty Processing
If you believe that you have a part which is covered by
this Warranty, please contact WEBER Customer Service
using the contact information on our website (www.
weber.com). WEBER will, upon investigation, repair or
replace (at its option) a defective part that is covered by
this Warranty. In the event that repair or replacement
are not possible, WEBER may choose (at its option) to
replace the grill in question with a new grill of equal or
greater value. WEBER may ask you to return parts for
inspection, shipping charges to be pre-paid by Owner.
When you contact Customer Service, please have the
following information available:
Name – Address – Phone Number – Email – Serial
Number – Purchase Date – Purchase Dealer – Model –
Color – Primary Issue
Disclaimers
APART FROM THE WARRANTY AND DISCLAIMERS
AS DESCRIBED IN THIS WARRANTY STATEMENT,
THERE ARE EXPLICITLY NO FURTHER WARRANTY
OR VOLUNTARY DECLARATIONS OF LIABILITY GIVEN
HERE WHICH GO BEYOND THE STATUTORY LIABILITY
APPLYING TO WEBER. THE PRESENT WARRANTY
STATEMENT ALSO DOES NOT LIMIT OR EXCLUDE
SITUATIONS OR CLAIMS WHERE WEBER HAS
MANDATORY LIABILITY AS PRESCRIBED BY STATUTE.
NO WARRANTIES SHALL APPLY AFTER THE TEN
(10) YEAR PERIOD OF THIS WARRANTY. NO OTHER
WARRANTIES GIVEN BY ANY PERSON, INCLUDING
A DEALER OR RETAILER, WITH RESPECT TO ANY
PRODUCT (SUCH AS ANY "EXTENDED WARRANTIES"),
SHALL BIND WEBER. THE EXCLUSIVE REMEDY OF THIS
WARRANTY IS REPAIR OR REPLACEMENT OF THE PART
OR PRODUCT.
IN NO EVENT UNDER THIS VOLUNTARY WARRANTY
SHALL RECOVERY OF ANY KIND BE GREATER THAN
THE AMOUNT OF THE PURCHASE PRICE OF THE
WEBER PRODUCT SOLD.
YOU ASSUME THE RISK AND LIABILITY FOR LOSS,
DAMAGE, OR INJURY TO YOU AND YOUR PROPERTY
AND/OR TO OTHERS AND THEIR PROPERTY ARISING
OUT OF THE MISUSE OR ABUSE OF THE PRODUCT OR
FAILURE TO FOLLOW INSTRUCTIONS PROVIDED BY
WEBER IN THE ACCOMPANYING OWNER'S MANUAL.
PARTS AND ACCESSORIES REPLACED UNDER THIS
WARRANTY ARE WARRANTED ONLY FOR THE BALANCE
OF THE ABOVE MENTIONED ORIGINAL TEN (10) YEAR
WARRANTY PERIOD.
THIS WARRANTY APPLIES TO PRIVATE SINGLE FAMILY
HOME OR APARTMENT USE ONLY AND DOES NOT
APPLY TO WEBER GRILLS USED IN COMMERCIAL,
COMMUNAL OR MULTI-UNIT SETTINGS SUCH AS
RESTAURANTS, HOTELS, RESORTS, OR RENTAL
PROPERTIES.
WEBER MAY FROM TIME TO TIME CHANGE THE DESIGN
OF ITS PRODUCTS. NOTHING CONTAINED IN THIS
WARRANTY SHALL BE CONSTRUED AS OBLIGATING
WEBER TO INCORPORATE SUCH DESIGN CHANGES
INTO PREVIOUSLY MANUFACTURED PRODUCTS,
NOR SHALL SUCH CHANGES BE CONSTRUED AS
AN ADMISSION THAT PREVIOUS DESIGNS WERE
DEFECTIVE.
Weber-Stephen Products LLC
Customer Service Center
1415 S. Roselle Road
Palatine, IL 60067
U.S.A.
For replacement parts, call:
1-800-446-1071
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