Mazda MX-5 2020 Owner's Manual page 336

Interior Features
Audio Set
Android Auto™ use-related issues
Symptom
The Android Auto™ mode does not
launch even though the An‐
droid™-genuine connector cord is
inserted into the USB port and it is
connected to my Android™ Smart‐
phone.
The error message, "Mobile device
error" is displayed after connecting
my Android™ Smartphone to the
USB port.
The icon of the application I want to
use is not displayed on the home
screen while in Android Auto™
mode.
Voice recognition is poor or in‐

correct.
Voice recognition responds slow‐

ly or it does not work.
There is a difference in the audio
®
volume between Bluetooth
and Android Auto™.
®
Mazda Bluetooth Hands-Free Customer Service
If you have any problems with Bluetooth
U.S.A.

Phone: 800-430-0153 (Toll-free)
Web: www.mazdausa.com/mazdaconnect
Canada

Phone: 800-430-0153 (Toll-free)
Web: www.mazdahandsfree.ca
5-80
Cause
The Android Auto™ application has
not been downloaded to your An‐
droid™ Smartphone.
You used the wrong USB port.
There is mis-communication be‐
tween the vehicle's audio system
and your Android™ Smartphone.
Your Android™ Smartphone cannot
be paired because another device is
connected via Bluetooth
Only applications compatible with
Android Auto™ are displayed on
the screen.
―
―
audio
®
, contact our toll-free customer service center.
Solution method
To use Android Auto™ with your
vehicle, the Android Auto™ appli‐
cation is required on your An‐
droid™ Smartphone. Download the
Android Auto™ application from
the Google Play™.
Use the USB port displaying the
mark to start the Android Auto™
mode.
Disconnect the connector cord from
the USB port once and then recon‐
nect it.
Disconnect the other device's Blue‐
®
tooth connection, disconnect the
connector cord of the Android™
®
. Smartphone from the USB terminal
once, and then reconnect it.
Contact the application's supplier.
If you are having difficulty using
the voice recognition, visit the An‐
droid Auto™ support site or contact
Google™.
Check the volume of the audio on
the device connected via Blue‐
®
tooth . The volume on some devi‐
ces connected via Bluetooth
be adjusted.
®
can