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AudioCodes MSBR Series Reference Manual

Snmp alarms
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Reference Guide
AudioCodes Multi-Service Business Router Series
SNMP Alarms
MSBR Series
Version 7.2

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Summary of Contents for AudioCodes MSBR Series

  • Page 1 Reference Guide AudioCodes Multi-Service Business Router Series SNMP Alarms MSBR Series Version 7.2...
  • Page 2 Please contact your local recycling authority for disposal of this product. Customer Support Customer technical support and services are provided by AudioCodes or by an authorized AudioCodes Service Partner. For more information on how to buy technical support for AudioCodes products and for contact information, please visit our website at https://www.audiocodes.com/services-support/maintenance-and-support.
  • Page 3 Notice MSBR | SNMP Alarms Document Name Mediant 800 MSBR User's Manual MSBR CLI Reference Guide Document Revision Record LTRT Description 52374 Initial document release for Ver. 7.2. 52378 Typos. 52380 MP-1288 added; number of trap varbinds (13); acBoardTrapGlobalsSystemSerialNumber (new); acLicensePoolInfraAlarm (updated);...
  • Page 4 Notice MSBR | SNMP Alarms LTRT Description 52391 Updated to Ver. 7.20A.202.112 Updated traps: AcPowerSupplyAlarm; acBoardTemperatureAlarm; acCertificateExpiryNotification changed to acCertificateExpiryAlarm; acLicensePoolApplicationAlarm; acIpGroupNoRouteAlarm; acIDSPolicyAlarm; acKeepAlive New traps: acCloudLicenseManagerAlarm; acFloatingLicenseAlarm Performance Monitoring - updated 52392 Updated to Ver. 7.20A.204.115 acAWSSecurityRoleAlarm 52393 acDataInterfaceStatus removed; acNATTraversalAlarm removed 52394 OIDs of performance monitoring MIBs;...
  • Page 5 Notice MSBR | SNMP Alarms LTRT Description acPMSBCOutUserDefinedFailures<1-26>Table, cPMSBCSRDInUserDefinedFailures<1-26>Table, acPMSBCSRDOutUserDefinedFailures<1-26>Table, acPMSBCIPGroupInUserDefinedFailures<1-26>Table, acPMSBCIPGroupOutUserDefinedFailures<1-26>Table, acPMSBCInCapsTable, acPMSBCOutCapsTable, acPMSBCSrdInCapsTable, acPMSBCSrdOutCapsTable 52396 acCDRServerAlarm alarm added 52397 Updated to Ver. 7.20A.254 AcFanTrayAlarm and acBoardTemperatureAlarm updated for Mediant 90xx; CLI command added to acBoardOverloadAlarm 52398 Typo fixed for acPMSIPSBCEstablishedCallsTable 52399 Updated to Ver.

  • Page 6: Table Of Contents

    Content MSBR | SNMP Alarms Table of Contents Introduction Carrier-Grade Alarm System Active Alarm Table Alarm History SNMP Traps Overview Standard Traps Proprietary Traps Trap Varbinds Customizing Trap's Enterprise OID SNMP Alarms in Syslog SNMP Trap Alarms Trunk Alarms Trunk Near-End LOS Alarm Trunk Near-End LOF Alarm Trunk AIS Alarm Trunk Far-End LOF Alarm...
  • Page 7 Content MSBR | SNMP Alarms NTP Server Status Alarm Ethernet Link Alarm WAN Link Alarm Wireless Cellular Modem Alarm LDAP Lost Connection Alarm OCSP Server Status Alarm Track ID Alarm Active Alarm Table Alarm Analog Port Alarms Analog Port SPI Out-of-Service Alarm Analog Port High Temperature Alarm Analog Port Ground Fault Out-of-Service Alarm Analog Line Left Off-hook Alarm...
  • Page 8 Content MSBR | SNMP Alarms Cold Start Trap Authentication Failure Trap Board Initialization Completed Trap Configuration Change Trap Link Up Trap Link Down Trap Enhanced BIT Status Trap - viii -...

  • Page 9: Introduction

    MSBR | SNMP Alarms Introduction This document describes the Simple Network Management Protocol (SNMP) traps (events and alarms) that can be sent by AudioCodes Multi-Service Business Routers (MSBR), referred here- after as device. ● The SNMP MIB manual is supplied in the Software Release Package delivered with the device.

  • Page 10: Alarm History

    CHAPTER 1    Introduction MSBR | SNMP Alarms Alarm History The device maintains a history of alarms that have been sent and traps that have been cleared to allow an EMS to recover any lost raise or clear traps. Two views of the alarm history table are supported by the agent: acAlarmHistoryTable in the enterprise AcAlarm - a simple, one-row per alarm table, that is ■...

  • Page 11: Trap Varbinds

    CHAPTER 1    Introduction MSBR | SNMP Alarms slot number 1 (in a chassis) and is the module to which this trap relates. For devices where there are no chassis options, the slot number is always 1. Full proprietary trap definitions and trap varbinds are found in AcBoard MIB and AcAlarm MIB. All traps are sent from the SNMP port (default 161).
  • Page 12 CHAPTER 1    Introduction MSBR | SNMP Alarms Trap Varbind Description device was powered on. The number is managed separately for alarms and events. For example, you may have an alarm whose value is 1 and an event whose value is 1. The value is an integer from 0 to 32000.
  • Page 13 CHAPTER 1    Introduction MSBR | SNMP Alarms Trap Varbind Description enclosureDoorOpen(14) ■ ■ equipmentMalfunction(15) excessiveVibration(16) ■ ■ fileError(17) fireDetected(18) ■ ■ floodDetected(19) ■ framingError(20) heatingVentCoolingSystemProblem(21) ■ ■ humidityUnacceptable(22) inputOutputDeviceError(23) ■ ■ inputDeviceError(24) lanError(25) ■ ■ leakDetected(26) ■ localNodeTransmissionError(27) lossOfFrame(28) ■ ■ lossOfSignal(29) materialSupplyExhausted(30) ■...
  • Page 14 CHAPTER 1    Introduction MSBR | SNMP Alarms Trap Varbind Description responseTimeExecessive(44) ■ ■ retransmissionRateExcessive(45) softwareError(46) ■ ■ softwareProgramAbnormallyTerminated (47) softwareProgramError(48) ■ ■ storageCapacityProblem(49) temperatureUnacceptable(50) ■ ■ thresholdCrossed(51) timingProblem(52) ■ ■ toxicLeakDetected(53) transmitFailure(54) ■ ■ transmitterFailure(55) ■ underlyingResourceUnavailable(56) versionMismatch(57) ■ ■ authenticationFailure(58) breachOfConfidentiality(59) ■...
  • Page 15 Name of the device. The value is an octet string of up to 100 characters. Note: The device sends an empty string "\0". AudioCodes OVOC provides the proper string value when it sends it northbound. acBoardTrapGlobalsDeviceInfo (14) Device information. The value is an octet string of up to 100 characters.

  • Page 16: Customizing Trap's Enterprise Oid

    CHAPTER 1    Introduction MSBR | SNMP Alarms Trap Varbind Description AudioCodes OVOC provides the proper string value when it sends it northbound. acBoardTrapGlobalsDeviceDescription Device description. (15) The value is an octet string of up to 100 characters. Note: The device sends an empty string "\0".
  • Page 17 CHAPTER 1    Introduction MSBR | SNMP Alarms AudioCodes' Syslog ITU Perceived Severity (SNMP Alarm’s Severity) Severity Minor RecoverableMsg Warning Notice Indeterminate Notice Cleared Notice Cleared alarm: ■ CLEAR-ALARM: <Alarm Name>; Textual Description: <Textual Description>; Severity <Alarm Severity>; Source <Alarm Source>; Unique ID: <Alarm Unique ID >; If exists Additional...

  • Page 18: Snmp Trap Alarms

    Corrective Action Critical Near-end LOS "Trunk LOS Loss of Signal (LOS) indicates a physical Alarm" problem. Check that the cable is connected on the board. Check that the correct cable type is being used (crossed/straight). Contact AudioCodes Support. - 10 -...

  • Page 19: Trunk Near-End Lof Alarm

    Make sure that both sides are con- figured with the same framing method. Make sure that both sides are con- figured with the same line code. Make sure that the clocking setup is correct. Contact AudioCodes Support. Cleared End of LOF - 11 -...

  • Page 20: Trunk Ais Alarm

    Text Corrective Action Critical Receive AIS "Trunk AIS Contact your PSTN provider to Alarm" activate the trunk. If the alarm persists, contact the AudioCodes Support.   Cleared End of AIS Trunk Far-End LOF Alarm Table 2-4: acTrunksAlarmFarEndLOF Alarm acTrunksAlarmFarEndLOF 1.3.6.1.4.1.5003.9.10.1.21.2.0.52 Default...

  • Page 21: Ds1 Line Status Alarm

    CHAPTER 2    SNMP Trap Alarms MSBR | SNMP Alarms Alarm acTrunksAlarmFarEndLOF Severity Condition Text Corrective Action Critical "Trunk RAI Alarm" Make sure that transmission is correct. Cleared End of RAI DS1 Line Status Alarm The alarm is applicable only to digital PSTN interfaces. Table 2-5: dsx1LineStatusChange Alarm dsx1LineStatusChange...

  • Page 22: B-Channel Alarm

    CHAPTER 2    SNMP Trap Alarms MSBR | SNMP Alarms Alarm dsx1LineStatusChange 2    dsx1RcvFarEndLOF    Far end LOF (a.k.a., Yellow Alarm) 4    dsx1XmtFarEndLOF    Near end sending LOF Indication 8    dsx1RcvAIS        Far end sending AIS 16    dsx1XmtAIS        Near end sending AIS 32    dsx1LossOfFrame        Near end LOF (a.k.a., Red Alarm) 64    dsx1LossOfSignal        Near end Loss Of Signal 128    dsx1LoopbackState        Near end is looped 256    dsx1T16AIS        E1 TS16 AIS 512    dsx1RcvFarEndLOMF    Far End Sending TS16 LOMF...

  • Page 23: D-Channel Status Alarm

    CHAPTER 2    SNMP Trap Alarms MSBR | SNMP Alarms Alarm acBChannelAlarm Text Event Type communicationsAlarm Probable degradedSignal Cause Alarm Condition Text Corrective Action Severity Major B-channel service state changes to "B-Channel Corrective action 'Out of Service' or 'Maintenance' Alarm. %s" is not necessary Clear B-channel status changes to 'In "%s –...

  • Page 24: Nfas Group Alarm

    CHAPTER 2    SNMP Trap Alarms MSBR | SNMP Alarms Alarm acDChannelStatus Alarm. D- Channel is Out Of Service" Minor NFAS D-channel (primary or backup) goes "D-Channel down (fails) Alarm. Primary NFAS D- Channel is Out Of Service" "D-Channel Alarm. Backup NFAS D- Channel is Out Of Service"...

  • Page 25: Board Alarms

    CHAPTER 2    SNMP Trap Alarms MSBR | SNMP Alarms Alarm acNFASGroupAlarm out-of-service when the backup Non- Facility Associated Signaling (NFAS) D- channel also falls, i.e., when both D-channels are down. When at least one of ■ D-channels (primary or backup) returns to service, the alarm is cleared.

  • Page 26: No Reply From Dns Server Alarm

    CHAPTER 2    SNMP Trap Alarms MSBR | SNMP Alarms Alarm acBoardFatalError string describing the if active. fatal error" Contact AudioCodes support, which will want to collect Stays 'Critical' After fatal additional data from the until reboot. A error device and perform a reset.

  • Page 27: Configuration Error Alarm

    CHAPTER 2    SNMP Trap Alarms MSBR | SNMP Alarms Alarm acNoReplyFromDNSServerAlarm address of the DNS server is correct. Cleared Response received from DNS server. Configuration Error Alarm Table 2-11: acBoardConfigurationError Alarm acBoardConfigurationError 1.3.6.1.4.1.5003.9.10.1.21.2.0.2 Description The alarm is sent when the device's settings are invalid. The trap contains a message stating, detailing, and explaining the invalid setting.

  • Page 28: Software Reset Alarm

    CHAPTER 2    SNMP Trap Alarms MSBR | SNMP Alarms Alarm acBoardConfigurationError in Critical severity until a After device reboot. A Clear configuration trap is not sent. error Software Reset Alarm Table 2-12: acBoardEvResettingBoard Alarm acBoardEvResettingBoard 1.3.6.1.4.1.5003.9.10.1.21.2.0.5 Description The alarm is sent after the device resets. Default Critical Severity...

  • Page 29: Call Resources Alarm

    CHAPTER 2    SNMP Trap Alarms MSBR | SNMP Alarms Alarm acSWUpgradeAlarm Severity Alarms System#0 Source Event Type processingErrorAlarm Probable softwareProgramError Cause Severity Condition Text Corrective Action Major Software "SW upgrade error:  Firmware burning Start up the upgrade failed. Startup system from system from errors BootP/TFTP."...

  • Page 30: All Sip Proxies Connection Lost Per Proxy Set Alarm

    Proxy Set Alarm Text Event Type communicationsAlarm Probable ■ Network issue (connection fail due to network/routing failure). Cause ■ Proxy issue (proxy is down). AudioCodes device issue. ■ Severity Condition Text Corrective Action Major Connection to all the "Proxy Set <ID>:...
  • Page 31 If you have more than one device connected to this same proxy, check if there are more AudioCodes devices with the same alarm. If this is the case, this The number of online "Proxy Set <ID>: could confirm that proxy servers in the Proxy lost.
  • Page 32 Alarm acProxyConnectionLost If you have more than one device connected to this same proxy, check if there are more AudioCodes devices with the same alarm. If this is the case, this could confirm that this is not Audi- oCodes device issue.

  • Page 33: Controller Failure Alarm

    CHAPTER 2    SNMP Trap Alarms MSBR | SNMP Alarms Alarm acProxyConnectionLost Proxy Set are online ip:<IP address>:<port #> Proxy Set ID <ID>" Controller Failure Alarm Table 2-16: acBoardControllerFailureAlarm Alarm acBoardControllerFailureAlarm 1.3.6.1.4.1.5003.9.10.1.21.2.0.9 Description The alarm is sent in the following scenarios: ■ For Mediant 500L, Mediant 800, and Mediant 1000: Physical FXO port is up or down (Out-of-Service or OOS).
  • Page 34 CHAPTER 2    SNMP Trap Alarms MSBR | SNMP Alarms Alarm acBoardControllerFailureAlarm the Proxy Set ID. Proxy has not been "Proxy not found. Use ■ Check the network found or registration internal routing" layer failure -OR- ■ Make sure that "Proxy lost. Looking the proxy IP and for another Proxy"...

  • Page 35: Board Overload Alarm

    CHAPTER 2    SNMP Trap Alarms MSBR | SNMP Alarms Alarm acBoardControllerFailureAlarm (0 for the first port). BRI or PRI physical "BusyOut Trunk n Link Verify that the digital port is down failure" trunk is securely cabled to the device's Where n represents digital port.

  • Page 36: Administration Status Change Alarm

    CHAPTER 2    SNMP Trap Alarms MSBR | SNMP Alarms Alarm acBoardOverloadAlarm available CPU not running. resources If the system is con- remaining. figured correctly, reduce traffic. Cleared The overload "System CPU condition passed overload condition - IdleUtilization percentage=%" Administration Status Change Alarm Table 2-18: acgwAdminStateChange Alarm acgwAdminStateChange...

  • Page 37: Operational Status Change Alarm

    CHAPTER 2    SNMP Trap Alarms MSBR | SNMP Alarms Alarm acgwAdminStateChange Cleared Admin ■ No corrective action is state required. changed to ■ A network administrator unlocked has taken an action to unlock the device.  Operational Status Change Alarm Table 2-19: acOperationalStateChange Alarm acOperationalStateChange 1.3.6.1.4.1.5003.9.10.1.21.2.0.15...

  • Page 38: Remote Monitoring Alarm

    CHAPTER 2    SNMP Trap Alarms MSBR | SNMP Alarms Alarm acOperationalStateChange Cleared Operational state changed to enabled Remote Monitoring Alarm Table 2-20: acRemoteMonitoringAlarm Alarm acRemoteMonitoringAlarm 1.3.6.1.4.1.5003.9.10.1.21.2.0.145 Description The alarm is sent when the device loses connection with the remote monitoring server (configured on the device as a Remote Web Service) for remote monitoring of the device when it is located behind a NAT.

  • Page 39: Tls Certificate Expiry Alarm

    CHAPTER 2    SNMP Trap Alarms MSBR | SNMP Alarms TLS Certificate Expiry Alarm Table 2-21: acCertificateExpiryAlarm Alarm acCertificateExpiryAlarm 1.3.6.1.4.1.5003.9.10.1.21.2.0.128 Description The alarm is sent to indicate that the installed TLS certificate belonging to a configured TLS Context is about to expire (which cannot be renewed automatically) or has expired.

  • Page 40: License Key Alarms

    CHAPTER 2    SNMP Trap Alarms MSBR | SNMP Alarms Alarm acCertificateExpiryAlarm "The TLS certificate of TLS context %d will expire in less than a day" Critical The certificate has "The Load a new certificate to expired. certificate of the device before the TLS context expiration of the installed %d has...

  • Page 41: License Pool Application Alarm

    CHAPTER 2    SNMP Trap Alarms MSBR | SNMP Alarms Alarm acFeatureKeyError Alarm Severity Condition Text Corrective Action Critical License Key "Feature key error. error" License Pool Application Alarm The alarm is applicable only to the Fixed License. Table 2-23: acLicensePoolApplicationAlarm Alarm acLicensePoolApplicationAlarm 1.3.6.1.4.1.5003.9.10.1.21.2.0.107 Description...
  • Page 42 CHAPTER 2    SNMP Trap Alarms MSBR | SNMP Alarms Alarm acLicensePoolApplicationAlarm The device is "License pool Check if the configured to be synchronization failed, device is expected managed by the Device is not listed in the to be listed in the OVOC License License Server"...

  • Page 43: License Pool Over-Allocation Alarm

    CHAPTER 2    SNMP Trap Alarms MSBR | SNMP Alarms License Pool Over-Allocation Alarm The alarm is applicable only to the Fixed License. Table 2-24: acLicensePoolOverAllocationAlarm Alarm acLicensePoolOverAllocationAlarm 1.3.6.1.4.1.5003.9.10.1.21.2.0.125 Description The alarm is sent when the SBC license received from the OVOC License Pool has exceeded the maximum capacity supported by the device.

  • Page 44: License Pool Infrastructure Alarm

    CHAPTER 2    SNMP Trap Alarms MSBR | SNMP Alarms Alarm acLicensePoolOverAllocationAlarm supported by the allocation” upgrade). device. (Sent after a device restart.) License Pool Infrastructure Alarm The alarm is applicable only to the Fixed License. Table 2-25: acLicensePoolInfraAlarm Alarm acLicensePoolInfraAlarm 1.3.6.1.4.1.5003.9.10.1.21.2.0.106 Description The alarm is sent if one of the following occurs: ■...
  • Page 45 CHAPTER 2    SNMP Trap Alarms MSBR | SNMP Alarms Alarm acLicensePoolInfraAlarm strictly prohibited." Major The last attempt to "License Pool Wait for the ■ establish an HTTPS REST Alarm. Device next connection connection with OVOC was unable to attempt. was not successful. access the In OVOC, ■...

  • Page 46: Cloud License Manager Alarm

    CHAPTER 2    SNMP Trap Alarms MSBR | SNMP Alarms Cloud License Manager Alarm The alarm is applicable to the Floating License. Table 2-26: acCloudLicenseManagerAlarm Alarm acCloudLicenseManagerAlarm 1.3.6.1.4.1.5003.9.10.1.21.2.0.132 Description The alarm is sent in any of the following scenarios: ■ Disconnection between the device and OVOC. Device fails to send usage reports to OVOC.
  • Page 47 CHAPTER 2    SNMP Trap Alarms MSBR | SNMP Alarms Alarm acCloudLicenseManagerAlarm Critical The device couldn’t "Connection ■ <Forbidden 403>: connect to OVOC with OVOC Contact AudioCodes (handshake). failed, support. response code ■ <unauthorized 401>: <XXX>" Check username and password. Possible HTTP response codes and reasons: ■...

  • Page 48: Network Alarms

    OVOC connectivity. (handshake). failed. Failed initialize connection" The device couldn’t "Device was <Forbidden 403>: initialize connection with rejected by Contact AudioCodes OVOC (handshake). OVOC while support. trying to fetch device id" Cleared ■ Connection with OVOC is established. ■...

  • Page 49: Clock Configuration Alarm

    CHAPTER 2    SNMP Trap Alarms MSBR | SNMP Alarms Clock Configuration Alarm Table 2-27: acClockConfigurationAlarm Alarm acClockConfigurationAlarm 1.3.6.1.4.1.5003.9.10.1.21.2.0.149 Description The alarm is sent when device clock synchronization by NTP server and SIP Date header (in response message to SIP REGISTER) are both enabled.

  • Page 50: Ethernet Link Alarm

    CHAPTER 2    SNMP Trap Alarms MSBR | SNMP Alarms Alarm acNTPServerStatusAlarm of no connection to NTP server) may result with functionality degradation and failure in device. If the device receives no response from the NTP server, it polls the NTP server for 10 minutes for a response.

  • Page 51: Wan Link Alarm

    CHAPTER 2    SNMP Trap Alarms MSBR | SNMP Alarms Alarm acBoardEthernetLinkAlarm Event Type equipmentAlarm Probable Cause underlyingResourceUnavailable (56) Severity Condition Text Corrective Action Minor Ethernet Group "Ethernet link alarm. Ensure that with two Ethernet LAN port number <n> the Ethernet ports and only one link is down"...

  • Page 52: Wireless Cellular Modem Alarm

    CHAPTER 2    SNMP Trap Alarms MSBR | SNMP Alarms Alarm acBoardWanLinkAlarm Default Severity Major / Clear Event Type equipmentAlarm Source Varbind Board#x/WanLink#y Text Probable Cause underlyingResourceUnavailable Severity Condition Text Corrective Action Major WAN link down Connect the WAN port Clear WAN link up Wireless Cellular Modem Alarm Table 2-31: acWirelessCellularModemAlarm Alarm...

  • Page 53: Ldap Lost Connection Alarm

    CHAPTER 2    SNMP Trap Alarms MSBR | SNMP Alarms Alarm acWirelessCellularModemAlarm Clear WAN link up LDAP Lost Connection Alarm Table 2-32: acLDAPLostConnection Alarm acLDAPLostConnection 1.3.6.1.4.1.5003.9.10.1.21.2.0.75 Default Severity Minor Event Type communicationsAlarm Probable Cause communicationsSubsystemFailure If a connection is idle for more than the maximum configured time in seconds that the client can be idle before the LDAP server closes the connection, the LDAP server returns an LDAP disconnect notification and this alarm is sent.

  • Page 54: Track Id Alarm

    CHAPTER 2    SNMP Trap Alarms MSBR | SNMP Alarms Track ID Alarm Table 2-34: acTrackIdStateChangeAlarm Alarm acTrackIdStateChangeAlarm 1.3.6.1.4.1.5003.9.10.1.21.2.0.121 Description The alarm is sent when a Track ID goes down or up (i.e., the destination of the Track ID is no longer reachable). The alarm includes the Track ID, interface name, destination address and the new track state.

  • Page 55: Active Alarm Table Alarm

    ■ A reboot is the only way to completely alarm table clear a problem with the active alarm table. ■ Contact AudioCodes Support. Remains After the Note that the status remains 'Major' until 'Major' until alarm is reboot as it denotes a possible loss of reboot.

  • Page 56: Analog Port High Temperature Alarm

    CHAPTER 2    SNMP Trap Alarms MSBR | SNMP Alarms Table 2-36: acAnalogPortSPIOutOfService Alarm acAnalogPortSPIOutOfService 1.3.6.1.4.1.5003.9.10.1.21.2.0.46 Default Major Severity Source System#0/analogports#<n>, where n is the port number Varbind Text Event Type physicalViolation Probable equipmentMalfunction Cause Alarm Condition Text Corrective Action Severity Major Analog port "Analog ■...

  • Page 57: Analog Port Ground Fault Out-Of-Service Alarm

    CHAPTER 2    SNMP Trap Alarms MSBR | SNMP Alarms Alarm acAnalogPortHighTemperature Major Analog device has "Analog Port High ■ No corrective reached critical Temperature" action is required. temperature. ■ The device shuts Device is down the analog automatically port and tries to disconnected.

  • Page 58: Analog Line Left Off-Hook Alarm

    CHAPTER 2    SNMP Trap Alarms MSBR | SNMP Alarms Analog Line Left Off-hook Alarm Table 2-39: acAnalogLineLeftOffhookAlarm Alarm acAnalogLineLeftOffhookAlarm 1.3.6.1.4.1.5003.9.10.1.21.2.0.141 Description The alarm is sent when an analog FXS phone is left off-hook for a user- defined time, configured by the FXSOffhookTimeoutAlarm parameter. Alarm Source Board#1/SipAnalogEp#<id>...

  • Page 59: Media Realm Bandwidth Threshold Alarm

    CHAPTER 2    SNMP Trap Alarms MSBR | SNMP Alarms Alarm acMediaProcessOverloadAlarm Probable Cause underlyingResourceUnavailable Severity Condition Text Corrective Action Major Overload of "Media Process If not due to malicious media Overload attacks, reconfigure your processing. Alarm" device so that it can process the required media sessions per SIP entity according to media...

  • Page 60: Answer-Seizure Ratio Threshold Alarm

    CHAPTER 2    SNMP Trap Alarms MSBR | SNMP Alarms Answer-Seizure Ratio Threshold Alarm Table 2-42: acASRThresholdAlarm Alarm acASRThresholdAlarm 1.3.6.1.4.1.5003.9.10.1.21.2.0.111 Description The Answer-Seizure Ratio (ASR) measures the percentage of answered calls relative to the total number of attempted calls (seizures). The alarm is sent when the configured ASR minor and major thresholds are crossed (configured in the Performance Profile table).

  • Page 61: Average Call Duration Threshold Alarm

    CHAPTER 2    SNMP Trap Alarms MSBR | SNMP Alarms Average Call Duration Threshold Alarm Table 2-43: acACDThresholdAlarm Alarm acACDThresholdAlarm 1.3.6.1.4.1.5003.9.10.1.21.2.0.112 Description The Average Call Duration (ACD) plus the SDD (Session Disconnect time) measures the average call duration from the time from when the sip Bye is sent to the time when the 200 OK is received.

  • Page 62: Network Effectiveness Ratio Threshold Alarm

    CHAPTER 2    SNMP Trap Alarms MSBR | SNMP Alarms Network Effectiveness Ratio Threshold Alarm Table 2-44: acNERThresholdAlarm Alarm acNERThresholdAlarm 1.3.6.1.4.1.5003.9.10.1.21.2.0.113 Description The NER (Network Effectiveness Ratio) measures the percentage of successfully connected calls relative to the total number of seizures. The alarm is sent when the configured NER minor and major thresholds are crossed (configured in the Performance Profile table).

  • Page 63: No Route To Ip Group Alarm

    CHAPTER 2    SNMP Trap Alarms MSBR | SNMP Alarms No Route to IP Group Alarm Table 2-45: acIpGroupNoRouteAlarm Alarm acIpGroupNoRouteAlarm 1.3.6.1.4.1.5003.9.10.1.21.2.0.114 Description The alarm is sent when the device rejects calls to the destination IP Group due to any of the following reasons: ■...

  • Page 64: Network Quality Monitoring

    CHAPTER 2    SNMP Trap Alarms MSBR | SNMP Alarms Alarm acIpGroupNoRouteAlarm mentioned reasons. blocked. IPGroup(<name>) Blocked Reason: <reason – see Source Varbind Text>" Cleared When calls are no longer rejected due to the above- mentioned reasons (i.e. when none of the above reasons prevent a route to the IP Group from being established).

  • Page 65: Nqm High Rtt Alarm

    CHAPTER 2    SNMP Trap Alarms MSBR | SNMP Alarms Alarm acNqmConnectivityAlarm destination is re- established NQM High RTT Alarm Table 2-47: acNqmRttAlarm Alarm acNqmRttAlarm 1.3.6.1.4.1.5003.9.10.1.21.2.0.89 Description The alarm is sent when the device detects high round-trip delay time (RTT) towards the Network Quality Monitoring (NQM) probe destination.

  • Page 66: Nqm High Jitter Alarm

    CHAPTER 2    SNMP Trap Alarms MSBR | SNMP Alarms NQM High Jitter Alarm Table 2-48: acNqmJitterAlarm Alarm acNqmJitterAlarm 1.3.6.1.4.1.5003.9.10.1.21.2.0.90 Description The alarm is sent when the device detects high jitter towards the Network Quality Monitoring (NQM) probe destination. Default Severity Minor Alarm Source Board#%d/NqmSender#%d Event Type...

  • Page 67: Nqm Low Conversational Mos Alarm

    CHAPTER 2    SNMP Trap Alarms MSBR | SNMP Alarms Alarm acNqmPacketLossAlarm Default Severity Alarm Source Board#%d/NqmSender#%d Event Type CommunicationsAlarm Probable Cause The alarm is sent when high packet loss is detected towards the NQM probe destination. Alarm Severity Condition Text Corrective Action Minor "Detected high To correct high packet loss (PL):...
  • Page 68 CHAPTER 2    SNMP Trap Alarms MSBR | SNMP Alarms Alarm acNqmCqMosAlarm Event Type communicationsAlarm Probable Cause The alarm is sent when low conversational voice quality is detected towards the NQM probe destination. Severity Condition Text Corrective Action Minor "Detected low To fix the Noise conversational voice Quality Measure quality towards NQM...

  • Page 69: Nqm Low Listening Mos Alarm

    CHAPTER 2    SNMP Trap Alarms MSBR | SNMP Alarms Alarm acNqmCqMosAlarm ■ Perform corrective action for RTP packet loss. NQM High Packet Loss Alarm on page 58. NQM Low Listening MOS Alarm Table 2-51: acNqmLqMosAlarm Alarm acNqmLqMosAlarm 1.3.6.1.4.1.5003.9.10.1.21.2.0.96 Description The alarm is sent when the device detects low listening voice quality towards the Network Quality Monitoring (NQM) probe destination.

  • Page 70: Intrusion Detection Alarms

    CHAPTER 2    SNMP Trap Alarms MSBR | SNMP Alarms Alarm acNqmLqMosAlarm ■ Perform corrective action for RTP packet loss For more information on packet loss corrective action, see NQM High Packet Loss Alarm on page 58. Intrusion Detection Alarms This section describes the alarms concerned with the device's Intrusion Detection System (IDS) feature.
  • Page 71 CHAPTER 2    SNMP Trap Alarms MSBR | SNMP Alarms Alarm acIDSPolicyAlarm Severity Condition Text Corrective Action Minor or Threshold of a (see Alarm Identify additional traps Major specific IDS Text above) (acIDSThresholdCrossNotification) (depending Policy rule is that were sent alongside this Intru- on crossed crossed.

  • Page 72: Snmp Trap Events (Notifications)

    CHAPTER 3    SNMP Trap Events (Notifications) MSBR | SNMP Alarms SNMP Trap Events (Notifications) This section describes the device's SNMP trap events (logs). These traps are sent with the severity varbind value of ‘Indeterminate’. These traps don’t ‘Clear’ and they don’t appear in the Alarm History table or Active Alarm table. The only log trap that does send 'Clear' is acPerformanceMonitoringThresholdCrossing.

  • Page 73: Ids Blacklist Notification Trap

    CHAPTER 3    SNMP Trap Events (Notifications) MSBR | SNMP Alarms IDS Blacklist Notification Trap Table 3-2: acIDSBlacklistNotification Event acIDSBlacklistNotification 1.3.6.1.4.1.5003.9.10.1.21.2.0.101 Description The trap is sent when the Intrusion Detection System (IDS) feature has blacklisted a malicious host or removed it from the blacklist. Default Severity Event Type securityServiceOrMechanismViolation...

  • Page 74: Web User Activity Log Trap

    CHAPTER 3    SNMP Trap Events (Notifications) MSBR | SNMP Alarms Event acWebUserAccessDisabled Status Changes     Corrective Contact your Web security administrator. Only the Web security Action administrator can unblock a user whose access to the Web interface was denied (for example, because the user made 3 unsuccessful attempts at access).

  • Page 75: Power-Over-Ethernet Status Trap

    CHAPTER 3    SNMP Trap Events (Notifications) MSBR | SNMP Alarms Power-Over-Ethernet Status Trap Table 3-5: acPowerOverEthernetStatus Event acPowerOverEthernetStatus 1.3.6.1.4.1.5003.9.10.1.21.2.0.80 Description The alarm is sent when Power over Ethernet (PoE) for a specific port is disabled. Default Indeterminate Severity Event Type environmentalAlarm Probable underlyingResourceUnavailable Cause...

  • Page 76: Performance Monitoring Threshold-Crossing Trap

    CHAPTER 3    SNMP Trap Events (Notifications) MSBR | SNMP Alarms Event acKeepAlive Default Indeterminate Severity Event Type other (0) Probable other (0) Cause Trap Text Keep alive trap Condition The STUN client is enabled and identified as a NAT device or doesn’t locate the STUN server.

  • Page 77: Http Download Result Trap

    CHAPTER 3    SNMP Trap Events (Notifications) MSBR | SNMP Alarms Event acPerformanceMonitoringThresholdCrossing performance counter or gauge which caused the trap Status Changes Condition A performance counter or gauge (for the attributes 'Minimum', 'Average', 'Maximum', 'Distribution below/above/between thresholds', and 'Low and high thresholds') has crossed the high threshold.

  • Page 78: Wireless Cellular Modem Status Changed Trap

    CHAPTER 3    SNMP Trap Events (Notifications) MSBR | SNMP Alarms Wireless Cellular Modem Status Changed Trap Table 3-9: acWirelessCellularModemStatusChanged Event acWirelessCellularModemStatusChanged 1.3.6.1.4.1.5003.9.10.1.21.2.0.104 Description The alarm is sent upon a change in the status of the 3G cellular (wireless) USB modem or integrated LTE (4G cellular) modem. A change can be in any of the following: ■...

  • Page 79: Secure Shell (Ssh) Connection Status Trap

    CHAPTER 3    SNMP Trap Events (Notifications) MSBR | SNMP Alarms Event acDialPlanFileReplaced Condition Successful dial plan file replacement Trap Text "Dial plan file replacement complete." Secure Shell (SSH) Connection Status Trap Table 3-11: acSSHConnectionStatus Event acSSHConnectionStatus 1.3.6.1.4.1.5003.9.10.1.21.2.0.77 Default indeterminate Severity Event Type environmentalAlarm Probable other...
  • Page 80 Alarm Text Proxy Set Alarm Text Event Type communicationsAlarm Probable Cause Network issue (connection fail due to network/routing failure). ■ ■ Proxy issue (proxy is down). AudioCodes device issue. ■ Severity Condition Text Corrective Action Indeterminate When "Proxy Server <IP Ping the proxy server.
  • Page 81 Note: You can disable the sending of this SNMP trap, using the [EnableSnmpAuthenticationTrap] parameter. Board Initialization Completed Trap This is the AudioCodes Enterprise application cold start trap. - 73 -...
  • Page 82 CHAPTER 3    SNMP Trap Events (Notifications) MSBR | SNMP Alarms Table 3-15: acBoardEvBoardStarted Event acBoardEvBoardStarted 1.3.6.1.4.1.5003.9.10.1.21.2.0.4 Description The alarm is sent after the device is successfully restored and initialized following reset. AcBoard Severity cleared Event Type equipmentAlarm Probable Other(0) Cause Alarm Text Initialization Ended Configuration Change Trap Table 3-16: entConfigChange...
  • Page 83 CHAPTER 3    SNMP Trap Events (Notifications) MSBR | SNMP Alarms Event linkUp [LinkUpDownTrapIfIndexSuffixEnable] parameter to 0. Link Down Trap Table 3-18: linkDown Event linkDown 1.3.6.1.6.3.1.1.5.3 IF-MIB Description The alarm is sent if a communication link failure is detected. Categorized by the RFC as an “enterprise-specific trap”. By default, the index of the interface is included in the trap.
  • Page 84 CHAPTER 3    SNMP Trap Events (Notifications) MSBR | SNMP Alarms Event acEnhancedBITStatus Additional Info-2 BIT Results: BIT_RESULT_PASSED ■ ■ BIT_RESULT_FAILED Additional Info-3 Buffer:  Number of bit elements reports Corrective Action Not relevant - 76 -...
  • Page 85 CHAPTER 3    SNMP Trap Events (Notifications) MSBR | SNMP Alarms This page is intentionally left blank. - 77 -...
  • Page 86 ©2023 AudioCodes Ltd.. All rights reserved. AudioCodes, AC, HD VoIP, HD VoIP Sounds Better, IPmedia, Mediant, MediaPack, What’s Inside Matters, OSN, SmartTAP, User Management Pack, VMAS, VoIPer- fect, VoIPerfectHD, Your Gateway To VoIP, 3GX, VocaNom, AudioCodes One Voice, AudioCodes Meeting Insights, and AudioCodes Room Experience are trademarks or registered trademarks of AudioCodes Lim- ited.

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