Axis 0406-001 User Manual page 49

AXIS P3367–V Fixed Dome Network Camera
Troubleshooting
Motion Detection triggers unexpectedly
Changes in luminance
No audio
Incorrect setup
No audio or very poor audio
quality
Poor audio quality
CPU overloaded
Unsynchronized audio and
video
Distorted audio
Feedback loops
Storage and disk management problems
Video cannot be recorded
SD card cannot be mounted
Motion detection is based on changes in luminance in the image. This means that if there are
sudden changes in the lighting, motion detection may trigger mistakenly. Lower the sensitivity
setting to avoid problems with luminance.
Check the sound card in the computer. Ensure that mute is not selected and that the volume
settings are correct.
Check that Enable audio support is selected under Setup > System Options > Security > Audio
Support.
Check that the correct Audio Input source is selected under Setup > Video & Audio > Audio
Settings.
Reduce the number of listeners and viewers. Decrease image resolution and compression.
Synchronize the product's date and time settings with an NTP server. Go to Setup > System
Options > Date & Time.
Check that the correct Audio Input source is selected under Setup > Video & Audio > Audio
Settings.
Feedback loops might appear in full-duplex mode. Try moving the microphone or the speaker, or
use half-duplex mode instead.
Check that the SD card is not write protected (that is, read only).
Reformat the SD card and then click Mount.
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