Polycom V500 Release Note
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Polycom V500 Release Note

Polycom V500 Release Note

V500 and vsx systems, version 8.5
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Release Notes

V500 and VSX Systems, Version 8.5
New Version of People+Content IP
Installing Version 8.5
May 2006
3725-21988-013/A
Polycom® is pleased to announce the release of version 8.5 software for the
V500™ and VSX™ systems. Polycom software release 8.5 is available as a
software update for customers with current service agreements.
To upgrade system software, use the Softupdate application. For more
information about upgrading software and enabling system options, refer to
the Upgrading Polycom Video Software document. The document and
Softupdate application are available at the
The People+Content
™
Version 1.1.0.7 includes the ability to use a VSX or V500 host name rather than
just an IP address, as well as improvements to maintain image quality even
when network performance is poor. You can download this new version from
the
Polycom Resource
As you install this version of V500 or VSX system software, you may notice
enhancements to Softupdate and changes in security options and passwords.
For more information, refer to the
Enhancements, and
Password Changes
VSX 3000A customers who are currently running version 8.0.x software may
experience flicker and unusual behavior on their displays when upgrading to
version 8.5. This is normal behavior and it is critical that the system NOT be turned
off during this process. The complete upgrade process should take no longer than
2-3 minutes, and after the upgrade is complete, the system will restart
automatically.
Polycom Resource
IP application has been updated to version 1.1.0.7.
Center.
Softupdate
sections of this document.
Center.
Enhancements,
Security

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Summary of Contents for Polycom V500

  • Page 1: Release Notes

    New Version of People+Content IP The People+Content Version 1.1.0.7 includes the ability to use a VSX or V500 host name rather than just an IP address, as well as improvements to maintain image quality even when network performance is poor. You can download this new version from Installing Version 8.5...

  • Page 2: What's New In This Release

    Release Notes V500 and VSX systems, version 8.5 What’s New in This Release? Softupdate Enhancements Softupdate now gives you the following options when you select Custom installation: • • • Softupdate also includes new online help, which you can access by pressing the F1 key or clicking the Help button in any dialog.

  • Page 3: Nat Firewall Traversal

    Integration with Microsoft Live Communications Server (LCS) Integration with Microsoft a V500 or VSX system, see if the contacts are online, and call them without knowing their addresses. Contacts appear in the directory and can also be displayed on the home screen.

  • Page 4: Web Navigation

    Improved Interaction with Global Directory Server Version 8.5 includes improvements to communication and data handling between the Global Directory Server and V500/VSX systems. Save Global Directory to System is no longer enabled by default on the Global Directory Servers screen (System > Admin Settings > Global Services >...
  • Page 5 Release Notes V500 and VSX systems, version 8.5 You can now manually refresh the global directory on your system by clicking the Polycom logo in the top right corner of the Directory screen and selecting Refresh. Improvements to Call Preferences With version 8.5, you can allow users to place IP-to-ISDN or ISDN-to-IP calls...
  • Page 6 Release Notes V500 and VSX systems, version 8.5 New API Commands The following API commands are new in version 8.5. addressdisplayedingab Specifies whether to make the system address public or private in the global directory. addressdisplayedingab get addressdisplayedingab private addressdisplayedingab public camerainput Sets or gets the format for a video source.
  • Page 7 Release Notes V500 and VSX systems, version 8.5 flash Flashes the analog phone call, either an analog phone or a SoundStation VTX 1000®. flash [“callid”] flash [“callid”] [“duration”] h239enable Sets or gets the H.239 People+Content setting. h239enable get h239enable <yes|no>...
  • Page 8 Release Notes V500 and VSX systems, version 8.5 remotemonenable Gets the state of remote room and call monitoring. remotemonenable get rs232monitor Sets or gets the state of RS-232 serial port monitoring. When RS-232 monitoring is enabled, you can view all communication through the serial port as output to Telnet port 23.
  • Page 9 Release Notes V500 and VSX systems, version 8.5 Corrected Issues in Version 8.5 The following table lists issues corrected in version 8.5. Issue Cameras (VSX systems) Chair Control Content Statistics Directory Global Management System Interoperability Aethra Interoperability H.239 Interoperability iPower™...
  • Page 10 This does not occur with TANDBERG E5.2. In encrypted H.323 calls at 768 kbps or above with TANDBERG B and E series systems, V500 or VSX systems may continue to display video mute messages throughout the conference. The does not occur with the TANDBERG MXP systems running F2.5 software.
  • Page 11 TANDBERG systems. This has been corrected. In H.320 H.239 conferences with a TANDBERG 6000 MXP MCU, a V500 or VSX system was unable to receive or transmit content. This has been corrected. The VSX system does not receive video in H.323 voice activated switching conferences with the TANDBERG 6000 E4.0 MCU.
  • Page 12 Release Notes V500 and VSX systems, version 8.5 Issue People+Content Softupdate Description When you use People+Content IP to show content on a VSX system, if a dialog box is displayed on the VSX system user interface, the People+Content IP content will continue to display on the VSX system until the dialog box is dismissed, even if "Stop"...
  • Page 13 If Stereo was enabled, and then echo canceller was enabled, stereo was disabled on the Polycom mics but no user interface message appeared to notify the user. This has been corrected. The People+Content VGA option key on the VSX 7000e, when enabled, was not displayed as enabled in the web interface.
  • Page 14 Release Notes V500 and VSX systems, version 8.5 Issue Web Interface Description On a VSX 6000, the web interface sometimes listed Pro-Motion™ video even thought it was not valid for the VSX 6000. This has been corrected. An Internet Explorer web browser sometimes needed to be restarted if it was being used to monitor a VSX system while call preferences were changed between H.323 and SIP from...

  • Page 15: Feature Limitations

    Release Notes V500 and VSX systems, version 8.5 Feature Limitations The feature limitations for version 8.5 are listed in the following table. If a workaround is available, it is noted in the table. Feature AES Encryption Analog Phone Limitation You cannot activate encryption during a call.
  • Page 16 Release Notes V500 and VSX systems, version 8.5 Feature Audio Calling Limitation If the control application issues a vcbutton play command when a system that had been playing content is in the process of stopping content, the system may return the error “vcbutton [play|stop] command ignored due to current...
  • Page 17 Release Notes V500 and VSX systems, version 8.5 Feature Cameras (VSX systems) Chair Control Closed Captions Conference on Demand Configuration Contact List Directory Far End Camera Control Gateway Calls Global Directory Limitation There is no way for a user to get camera control for a camera that is set to the content channel.
  • Page 18 Release Notes V500 and VSX systems, version 8.5 Feature Global Management System H.264 H.331 Interoperability ADTRAN TSU 100 Limitation VSX 3000A systems cannot be provisioned using Global Management System 7.0.1.212 or 7.0.4. The GMS Call Statistics screen shows up to only three endpoints in an internal multipoint conference, even if there are more than three endpoints connected.
  • Page 19 AES Encryption is not supported while registered to the Avaya Communication Manager (ACM). When a V500 or VSX system attempts to call another V500 or VSX system through Avaya Communication Manager, the near-site system continues to ring if the far site rejects the call.
  • Page 20 Avaya's IP Softphone (IPSP) with video set to manual will not negotiate video with endpoints registered to a neighboring gatekeeper. In calls placed from a V500 or VSX system, the far-site system name may show a neighboring gatekeeper, such as “PathNavigator,” instead of the actual system name.
  • Page 21 H.323 service will not connect if the caller is configured to use AES encryption. No content can be sent or received when the V500 or VSX system is connected to France Telecom eConf. The V500 or VSX system is unable to connect to France Telecom eConf 3.5 when H.239 is enabled.
  • Page 22 People+Content/H.239 continuous presence MGC multipoint call, the VSX system does not support far end camera control. V500 and VSX systems can make but not receive calls when behind a Microsoft MN-500 UPnP device. In a Live Communication Server (LCS) environment, an...
  • Page 23 VTX 1000 menu has no effect when the phone is used with a VSX system. To disable the phone microphones in this case, disable the Enable Polycom Microphones option on the VSX system. For SoundStation VTX 1000 calls, call statistics are not displayed on the VSX system.
  • Page 24 When a V500 or VSX system MCU calls both another VSX system and an audio-only IP endpoint (like a SoundStation® IP 300), the call rate for the V500 or VSX system will be limited to 64 kbps if you call the audio-only endpoint first. To work around this problem, always call all video endpoints first prior to calling audio-only IP endpoints.
  • Page 25 Monitors Limitation While Softupdate is running, the message “Your system is in the process of being updated.” shown on the Polycom system is always in English, even on international systems. On the Location screen, country names are listed in English for all languages.
  • Page 26 Release Notes V500 and VSX systems, version 8.5 Feature Multipoint Network Limitation On a VSX system in a multipoint chair control call, all far site systems see frozen video if you disconnect the endpoint that is the broadcaster. To restore video, select one of the remaining endpoints as the broadcaster.
  • Page 27 When viewing content on the VSX system, some anomalies may be perceived. The way Polycom has chosen to display the image is to show the content building on the screen. This means that the first image seen does not have full content resolution and the viewer will see it build to full resolution.
  • Page 28 While in Security Mode, your browser may display warning messages stating that the security certificate for the web site “Polycom” cannot be verified. Click “Yes, I want to accept the certificate” to continue normal operation. To help ensure the security of the system, VSX systems require that you provide new passwords when switching into Security Mode.
  • Page 29 Release Notes V500 and VSX systems, version 8.5 Feature Single-Monitor Limitation Single-monitor VGA has the following limitations: • Only the steel gray color scheme is supported. • The system switches from dual monitor emulation to full-screen mode when sending or receiving content.
  • Page 30 Release Notes V500 and VSX systems, version 8.5 Feature Limitation V500 and VSX systems do not support firewall or NAT traversal in SIP calls. The MGC does not support Far End Camera Control in a SIP conference. The MGC does not support content sharing in a SIP conference.
  • Page 31 People and Content (H.239 and Polycom People+Content) • H.263 Pro-Motion V500 or VSX systems cannot send content in a SIP call that uses H.264 for people video. V500 or VSX systems do not support receiving H.261 Annex D snapshots. Current SNMP implementation is only used for alerts and does not support any remote management.
  • Page 32 If you set Line Input to Audio Mixer and check Enable Polycom StereoSurround, a message is displayed that Polycom microphones will be disabled. The microphones are actually disabled in this case, even though the System Status screen shows them as active.
  • Page 33 Web Director on VSX Web does not give the remote administrator any way to start or stop Polycom People+Content IP. When completing the out-of-box setup through the web interface, the administrator is presented with the option to select H.323 or SIP.
  • Page 34 Release Notes V500 and VSX systems, version 8.5 Feature Web Interface Web Streaming Limitation The Recent Calls page is not translated, so date and other information appears in English. If time server settings are changed from the web interface while the system is in a call, the system may try to disconnect the call.
  • Page 35 • • • V500 and VSX systems are tested extensively with a wide range of products. The following list is not a complete inventory of compatible equipment; it simply indicates the products that have been tested for compatibility with the 8.5 release.
  • Page 36 Release Notes V500 and VSX systems, version 8.5 Type Product NAT/Firewall Linksys RV082 (V Linksys BEFVP41 v2 (V Linksys BEFSX41 v2 (not recommended) NETGEAR RP614 v2 NETGEAR FR114P (V Microsoft MN-500 UPnP SMC7004BR SMC7004ABR (V Symantec 100 Edgewater V Gatekeeper, Gateways...
  • Page 37 Release Notes V500 and VSX systems, version 8.5 Type Product Endpoints iPower 9000 Sony PCS-G70 Sony PCS1 SoundPoint® IP 500 SoundPoint IP 600 SoundStation IP 3000 SoundStation IP 4000 TANDBERG 6000 B TANDBERG 6000 E TANDBERG 6000 F MXP TANDBERG 880 E...
  • Page 38 VSX systems outside of the firewall may not receive video when other sites connect. To avoid this, disable H.239 on all sites. V500 and VSX systems are unable to control the far end camera when it is located behind a Cisco PIX 6.3.4 and 7.0.1 firewall.

  • Page 39: Hardware And Software Requirements

    SoundStation VTX 1000 conference phone, the VSX system requires version 7.5 or later software and the VTX 1000 requires version 1.5 or later software. The VSX 8000 is designed to work with the Polycom Vortex mixer. For this configuration, you need Vortex firmware 2.5.2 or later, Conference Composer™...

  • Page 40: Warranty And Registration

    Polycom, Inc. Polycom, Inc. retains title to, and ownership of, all proprietary rights with respect to the software contained within its products. The software is protected by United States copyright laws and international treat provision.

  • Page 41: Trademark Information

    This software is provided 'as is' with no explicit or implied warranties in respect of its properties, including, but not limited to, correctness and fitness for purpose. Polycom, Inc. retains title to, and ownership of, all proprietary rights with respect to the software contained within its products. The software is protected by United States copyright laws and international treaty provision.
  • Page 42 Release Notes V500 and VSX systems, version 8.5...

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