Problem solutions and tips
No mouse pointer displayed on the screen
Cause
The mouse is not correctly connected.
Disabled USB ports
Time and/or date is not correct
Cause
Time and date are incorrect.
The lithium battery is empty.
SmartCard reader is not recognised
Cause
Chip card inserted incorrectly.
36
Remedy
► Shut down your operating system in the
proper manner, for instance using
Alt
+
Del
.
► Switch the device off.
► Check that the mouse cable is properly
connected to the system unit. If you use an
adapter or extension lead with the mouse
cable, check the connections.
► Make sure that only one mouse is
connected.
► Switch the device on.
► Check in the BIOS Setup whether the used
USB ports are enabled (see BIOS manual or
manual for the mainboard).
Remedy
► Set the correct time and date within the
operating system you are using.
or
► Set the correct time and/or date in the
BIOS Setup.
► If the time and date are repeatedly wrong
when you switch your device off and then
on, change the lithium battery (see the
"System expansions and repairs" manual).
Troubleshooting
► Check whether you have inserted your
SmartCard into the SmartCard reader the
right way with the chip facing upwards.
► Check whether the SmartCard you are using
is supported. Your SmartCard must comply
with the ISO standard 7816-1, -2, -3 and -4.
+
Ctrl
Fujitsu