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Symptom
The screen colour
• Check if Reader Mode is on. When the Reader mode
does not display
is on, turn the setting off.
properly.
- Press the Start button [
> [LG Smart Assistant] > [Display Setting] >
[Reader Mode] settings off.
• Using the Reader mode and the Night mode at the
same time can cause colour distortion. Turn the
Reader mode settings off or change the Night mode
to [Off].
- Turning off Night light: Press the Start button
[
] and select Settings [
[Display] > [Night light] > [Off].
• If the screen still does not properly display, contact
the LG Electronics service center.
- Reader mode controls the brightness and color
of the LCD screen to look like printed paper and
protect the user from eyestrain.
The power does not
• Check if the power cord is connected.
turn on.
• After disconnecting the power cord and
reconnecting it, press the power button of the
product.
• If the laptop does not power on after connecting
the power cord, remove the adapter and hold the
power button down for at least 6 seconds to reset
the system. Once the system has reset, press the
power button again to turn on the computer.
Cause and Solution
] to turn the [All apps]
] > [System] >
Symptom
The system stops
• Remove the adapter and hold the power button
during use or does
down for approximately 6 seconds to reset the
not properly turn
system. Once the system has reset, press the power
off.
button again to turn on the computer.
- Caution: Unsaved data may be lost. Pressing the
power button while the PC is in use may cause
damage to the hard disk or a system error.
The touchpad is not
• Press the Start button [
functioning properly.
[LG Smart Assistant]. Then press [Dashboard] >
[Touchpad].
• If the touchpad does not function properly, the
touchpad is either in the Touchpad Off (disabled)
state or Touchpad Auto (disabled when the mouse
is connected) state.
- For details on the touchpad settings, refer to the
LG Easy Guide of the LG PC Manuals.
You selected the
• Refer to [Recovering the System] in LG Easy Guide
wrong display
of the LG PC Manuals to initialize the PC and set
language for
the language again.
Windows.
• All data will be lost during the initialization, so you
must back up all critical data in advance.
Pre-Tech Support Checklist
6
Cause and Solution
] and run [All apps] >
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