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9 Frequently
asked
questions
My Bluetooth earpieces do not turn on.
The battery level is low. Charge the
earpieces.
I cannot pair my Bluetooth earpieces with
my Bluetooth device.
The Bluetooth is disabled. Enable the
Bluetooth feature on your Bluetooth device
and turn on the Bluetooth device before
you turn on the earpieces.
Pairing does not work.
•
Put both earpieces into charging box.
•
Make sure you have disabled the
Bluetooth function of any previously
connected Bluetooth devices.
•
On your Bluetooth device, delete
"Philips TAT2206" from the Bluetooth
list.
•
Pair your earpieces (see 'Pair the
earpieces with your Bluetooth device
for the rst time' on page 5).
The Bluetooth device cannot nd the
earpieces.
•
The earpieces may be connected to a
previously paired device. Turn o the
connected device or move it out of
range.
•
Pairing may have been reset or the
earpieces have been previously paired
with another device. Pair the earpieces
with the Bluetooth device again as
described in the user manual. (see
'Pair the earpieces with your Bluetooth
device for the rst time' on page 5).
My Bluetooth earpieces are connected to
a Bluetooth stereo enabled mobile phone,
but music only plays on the mobile phone
speaker.
Refer to the user manual of your mobile
phone. Select to listen to music through
the earpieces.
The audio quality is poor and crackling
noise can be heard.
•
The Bluetooth device is out of range.
Reduce the distance between your
earpieces and Bluetooth device, or
remove obstacles between them.
•
Charge your earpieces.
The audio quality is poor when streaming
from the mobile phone is very slow, or
audio streaming does not work at all.
Make sure your mobile phone not only
supports (mono) HFP but also supports
A2DP and is BT4.0x (or higher) compatible
(see 'Technical data' on page 10).
My Bluetooth earpieces won't pair and
won't respond.
•
Put earpieces into the charging box.
•
Reset your earpieces. See "Reset the
earpieces" on page 9.
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