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Troubleshoot your phone
Restart or remove an app
If an app locks up your phone as soon as you turn it on, restart in Safe Mode: Press the Power and
Volume Up buttons at the same time. When you see the Power off option, press and hold it, then tap
OK. Your phone restarts with Safe mode in the lower left. Then, try removing the app.
To exit safe mode, restart your phone.
Restart your phone
In the unlikely event that your phone stops responding to touches and button presses, try a
reboot—press and hold the Power button until the screen goes dark and your phone restarts.
Check for software update
Settings > About phone >
To manually check for updates, swipe up from the home screen and tap
Android version > Google Play system update.
Your phone downloads updates over your Wi-Fi connection (if available) or mobile network. We
recommend that you download updates over a Wi-Fi connection. These updates can be quite large
and may not be available in all countries.
For safety reasons, your phone may receive security updates automatically over mobile network, if
Wi-Fi is not available.
Note: When updating your phone, make sure you have enough battery power to complete the
update.
If the mobile network updates are not available in your country, update using a computer. On your
computer, go to www.motorola.com/update.
Reset
To reset your phone to factory settings and erase all the data on your phone, swipe up from the home
Settings > System > Reset options > Erase all data (factory reset).
screen and tap
Warning: All downloaded apps and user data on your phone will be deleted. Data on the cloud will
not be deleted.
Troubleshoot your phone
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