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Chapter
10.
Troubleshoot
Chapter
Chapter 10.
Chapter
10. Troubleshoot
10.
Troubleshoot
Troubleshoot
10.1
10.1
10.1
10.1 Turn
Turn
Turn
Turn on
on
on
on the
the
the machine
the
machine and
machine
machine
show
show a a a a note
show
note
note
note of of of of Initialize
Initialize
Initialize
show
Initialize the
1) Check USB data cable connection, whether damage or not.;
2) Check whether the USB driver is installed properly;
3) Re-install the PrintExp software.
10.2
10.2
Turn
Turn
on
on
machine,
machine,
10.2
10.2 Turn
Turn on
on machine,
machine, carriage
1) Check the figure signal and LINK LED on the Hear board and Main board. If the LINK LED is off then check
the connection of the optical fiber;
2) Check the connection of the X / Y motor driver signal cable.
10.3
10.3
10.3 Turn
10.3
Turn on
Turn
Turn
on
on
on machine,
machine,
machine,
machine, carriage
Check the connection of the X / Y motor driver signal cable.
10.4
10.4
10.4
10.4 Position
Position error
Position
Position
error
error
error during
1) Check whether the X motor belt and the gear is loosened or damaged ;
2) Check the X motor;
3) Check whether the encoder is dirty or scratched;
4) Check whether the encoder sensor is dirty or defective ;
5) Keep a distance from strong magnetic field. Prevent using instable input power. Equip a UPS and stabilizer.
10.5
10.5
Error
Error
and
and
interruption
interruption
10.5
10.5 Error
Error and
and interruption
interruption during
1) Check whether optical fiber is connected well;
2) Check whether printhead data cable is connected well;
3) Check whether the signal cable between main board and Servo motor driver is connected well;
4) Check whether the USB data cable is normal; Change to another USB data port;
5) Check whether the grounding is well.
10.6
10.6
10.6
10.6 Color
Color missing
Color
Color
missing
missing during
missing
1) Check whether damper is air leaking and causing the ink flown back;
2) Check whether there is fiber or some tiny thing stick on the surface of the printhead;
3) Check the environment temperature is too high.
10.7
Carriage
move
10.7
10.7 Carriage
10.7
Carriage move
Carriage
move normal
move
1) Check whether the power supply is normal on the electronic board;
2) Check whether the printhead data cable is connected well;
3) Check whether there is ink in the damper;
4) Check the connection of the optical fiber.
10.8
10.8
There
There
There is is is is vertical
vertical
vertical
10.8
10.8 There
vertical banding
Stop printing and clean the carriage bearing and steel rail. If the problem still exist, please contact the local
engineer.
All manuals and user guides at all-guides.com
and
and
and carriage
carriage
carriage reposition
carriage
the
the
printer
printer
failed
failed
failed or or or or Machine
the printer
printer failed
carriage
carriage
do
do
not
not
carriage do
do not
not reposition
carriage
carriage goes
carriage
goes
goes to to to to the
goes
during
during
during printing:
printing:
printing:
printing:
during
during
printing:
printing:
during printing:
printing:
during
during
during printing
printing
printing
printing
normal
but
not
printing:
normal
normal but
but not
but
not
not printing:
printing:
printing:
banding
banding
during
during
printing
printing
banding during
during printing
printing
reposition
reposition normally.
reposition
normally.
normally.
normally. Turn
Machine
Machine
model
model
Machine model
model incorrect
reposition
reposition
reposition
the
the
the opposition
opposition
opposition
opposition direction
direction of of of of home
direction
direction
21
Turn
Turn on
Turn
on PrintExp
on
on
PrintExp
PrintExp
PrintExp and
and
and
and then
：
incorrect
incorrect
incorrect
home
home
home
then
then
then
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