Troubleshooting; Cannot Discover The Device - Motorola Avigilon ACC VMA-RPA-4P4 User Manual

Es analytics appliance
Table of Contents

Advertisement

For more information see
10. Select how the appliance obtains IP addresses from the network. On the navigation sidebar, click
Network to open the Network panel. For each network port used, select Automatic or manually enter
the settings.
For more information, see
11. If a laptop was used to configure the device:
a. Connect an Ethernet cable from the device to the corporate network port.
b. Disconnect the configuring laptop from the camera network port.
12. Connect the cameras to the PoE ports.
For more information about the Web Interface, see
You are now ready to install the ACC Client software and connect the ACC ES Analytics Appliance to an
ACC site. You can then configure the device and cameras for daily operation through the AvigilonControl
Center Client software. For more information, see

Troubleshooting

Cannot Discover the Device

If you cannot discover the device using File Explorer (Windows) or Finder (Macintosh) during the hardware
installation and it is connected to your network, try the following:
Access the appliance from your web browser using the URL https://VMA-RPA-4Px-<serial number>
l
Use the Address Resolution Protocol (ARP) to determine the IP address for the device:
l
1. Locate and copy down the MAC Address (MAC) listed on the Serial Number Tag for reference.
2. Open a Command Prompt window and enter the following command:
arp -a
3. Scroll through the response and look for the IP address corresponding to the MAC address.
Discover the DHCP-assigned IP address from the ACC Client software:
l
1. Download and install and open the ACC Client software on to the configuration laptop. For
information see
2. Log into the site that uses this naming convention: VMA-RPA-4Px-<serial number>.
Note: The username and password for the Web Interface application is separate from
the administrator username and password for the ACC Server.
3. Display the server Setup tab.
At the top of the window, the appliance IP address is displayed.
Troubleshooting
Rebooting the Device and Managing Device Settings on
Connecting the Device to Users and Cameras on
Configuring the Appliance on page 9
Connecting to ACC Software and ACS on
Installing and Starting the ACC Client on
page 12.
page 14.
page 18.
page 18.
7

Advertisement

Table of Contents
loading

This manual is also suitable for:

Avigilon acc vma-rpa-4p2

Table of Contents