Customer Diagnosing Information; Reasons For End Of Cycle Tone ("Beep"); Error Codes Seen By Customers; Customer Displays - Bosch SHEM63W55N Repair Manual

Test

5.3 Customer diagnosing information

Sometimes customers will mention tones they've heard or error codes they've seen.

5.3.1 Reasons for end of cycle tone ("beep")

The end of cycle tone ('beep") doesn't only sound at the end of wash cycles. It can
mean an error has occurred, but doesn't have to – if an error has occurred, the tone
does not identify the error, just that an error has occurred.
The end of cycle tone can sound for the following reasons:
¡ Door closed with no cycle selected.
¡ Cycle interruption (i.e. door opened during cycle).
¡ Error.
The end of cycle tone will rarely mean an error has occurred, especially before a cycle
started and as a cycle ended.
¡
If a tone sounded during a wash cycle, it may not mean an error has occurred and
doesn't indicate what type of error could have occurred.
¡ Not all error codes show during wash cycles.
1.
A tone sounded during a wash cycle.
1. Ask the customer if a wash cycle was completed, the door was closed without
selecting a wash cycle or the door was opened during a wash cycle.
2. Run the customer service test program to check error codes.
2.
A tone sounded during a wash cycle and there are no error codes.
1. Clean debris from the door seal.
2. Check door sensor alignment.
The door may have opened and re-closed during the wash cycle - in other
words, the door sensor may have temporarily not sensed the door latch mag-
net due to pressure on the door (from inside the tub).

5.3.2 Error codes seen by customers

Dishwashers with digital displays have error codes shown in the customer service test
program and seen by customers. Some service error codes (e.g. E:08, E:16) can't be
seen by customers.
1. Run the customer service test program to check error codes.
2. Run the customer service test program again to clear error codes.

5.3.3 Customer displays

Here are typical displays customers see when using dishwashers - they can help you
answer questions and avoid service calls.
2020-04-24_58300000218396_ara_en_c
Display Symbol
SA:nl
Occasionally, customers may see a
merely confirms the Sanitized option was chosen - there's no fault with the dish-
washer.
Copyright by BSH Hausgeräte GmbH
Description
Cycle time remaining
Rinse aid level is low
Add salt (for models with water softeners)
Dishes have been sanitized (for some
older models w/o water softeners)
Dishes have been sanitized
Water fill error (for models with flow
meters)
Sanitized option had been selected
Delay Start
WiFi is connected
WiFi connected locally only (not to Home
Connect server)
Remote Diagnostics
SA:nl display at the end of a wash cycle. This
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