FAQ and Troubleshooting Guide
Title: Swan Nordic Jug Kettle, 1.7 Litre, Pine Green, Rapid Boil, Wood Effect Handle, Scandi Design,
Soft Touch Housing and Matte Finish, 3kw, SK14610GREN
Vendor SKU: SK14610GREN
FAQ.
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How long is the warranty or guarantee?
The product is covered by a two-year warranty which you can extend via the manufacturing
website, swan-brand.co.uk. If the customer is within their first year of purchase with Amazon
EU then legally it is Amazon's responsibility to either replace or refund the item at his or her
own discretion. When it is the second term of ownership then the responsibility is taken over
by the manufacturer. You can extend your warranty via our website, swan-brand.co.uk.
•
I have lost the instruction manual, where can I find a replacement?
If you have lost, damaged or need a replacement for your instruction manual then please visit
our website, swan-brand.co.uk. Simply search the item using the Vendor SKU and this will
bring up the product page. From there, you have the ability to download the manual for
safekeeping.
•
Is It BPA Free?
Yes, all of our devices are lead and BPA
•
How heavy is the kettle?
The kettle weighs 1kg.
•
Can I order replacement Filter mesh?
Our Nordic filters can be purchased from our website, please log onto shop.swan-brand.co.uk
using the model numbers, SK14610N04 or SK14610N03.
•
What products come with the Swan Nordic Range?
The Swan Nordic range offers kettles, toasters and microwaves as well as other houseware
goods. Please visit the Swan store on Amazon to see a variety of colours and ranges.