Table of Contents
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Axis body worn solution
AXIS W100 Body Worn Camera
AXIS W101 Body Worn Camera
AXIS W110 Body Worn Camera
AXIS W120 Body Worn Camera
AXIS W700 Docking Station 1-bay
AXIS W701 Docking Station 8-bay
AXIS W800 System Controller
AXIS TW1200 Mini Bullet Sensor
AXIS TW1201 Body Worn Mini Cube Sensor
AXIS TW1906 Battery Kit 5P
Axis body worn solution
User manual
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Table of Contents
Troubleshooting
Related Manuals for Axis W110
Summary of Contents for Axis W110
- Page 1 AXIS W120 Body Worn Camera AXIS W700 Docking Station 1-bay AXIS W701 Docking Station 8-bay AXIS W800 System Controller AXIS TW1200 Mini Bullet Sensor AXIS TW1201 Body Worn Mini Cube Sensor AXIS TW1906 Battery Kit 5P Axis body worn solution User manual...
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Page 2: Table Of Contents
Open AXIS Body Worn Manager ........ -
Page 3: This Is The Axis Body Worn Solution
Network AXIS Body Worn Manager The Axis body worn solution (1) - is one or more Axis body worn systems (2) connected to a content destination (3). The body worn system functions only when it’s connected to a content destination. -
Page 4: What's New In The Latest Release
What's new in the latest release? Although there aren’t any new and cool features in the latest version of the Axis body worn system firmware, all our efforts made the system more robust, faster, and more secure. We hope you’ll enjoy our most stable release so far! -
Page 5: Get Started
The recommended workflow to install and configure your system is: 1. Install your system on page 6 2. Open AXIS Body Worn Manager and configure system settings. See Access AXIS Body Worn Manager for the first time on page 7 3. -
Page 6: Install Your System
3. Optionally, connect the RFID reader to the system controller USB connector. 4. Connect a computer to the same network as the system controller. 5. Power on the devices. 6. Dock the cameras. 7. Continue to Access AXIS Body Worn Manager for the first time on page 7... -
Page 7: Configure Your System
Access AXIS Body Worn Manager for the first time Note • Use AXIS IP Utility version 4.14 or later. AXIS IP Utility helps you find Axis devices on your network. The device is identified by its name, IP address, and serial number. -
Page 8: Open Axis Body Worn Manager
Go to the AXIS Camera Station Integrator Guide for help on how to integrate an Axis body worn system with AXIS Camera Station. Connect to AXIS Case Insight Go to the AXIS Case Insight System Integrator Guide for help on how to integrate an Axis body worn system with AXIS Case Insight. Note Connecting to AXIS Case Insight requires firmware 10.2.0.3 or later. -
Page 9: System Backup
Associate recordings with a user in AXIS Case Insight A recording transferred to AXIS Case Insight is now associated with a user. The AXIS Case Insight user corresponds to the person wearing the camera. This makes it easier to search for and collect recordings made by a specific person, for example when creating a case. -
Page 10: About Camera Profiles
Axis body worn solution Configure your system You can manually backup the system at any time instead of waiting for the scheduled backup. This ensures that all your data and settings can be saved on demand. To manually start the backup, go to Settings > System backup and click Backup now. - Page 11 5. Select the cameras to make available for camera assignment for users with this camera profile. 6. Click Done. 7. Expand the devices in the list to edit the Camera profile settings on page 11 . Camera profile settings AXIS W100 and AXIS W101 Body Worn Camera...
- Page 12 The name entered when you create a user. User ID The user ID entered when you create a user. Position AXIS W100: The start position for a recording. AXIS W101: The current camera position. This requires that Power saving mode is off.
- Page 13 • Start and end – Record the geographical position of the camera when and where a recording starts and ends. • Track (AXIS W101 only) – Continuously record the geographical position of the camera throughout the whole recording. Track mode is available only if supported by the content destination.
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Page 14: Create A User
• This option is presented only if you’re using AXIS Case Insight. • When you enter a user’s email address as username, a corresponding guest user is created in AXIS Case Insight. This guest user has no access to any recorded evidence in the system. Access rights for the user are managed in AXIS Case Insight. -
Page 15: Import Users
Axis body worn solution Configure your system 4. Click Add user. Import users The body worn system allows you to import your body worn user data from a CSV UTF-8 (Comma delimited) file. This is the most efficient way to add new users, as well as update usernames and camera profiles for existing body worn users with a user ID. - Page 16 Axis body worn solution Configure your system 3. In the Assigned user list, select a user. Self-assign camera assignment The camera user taps a self-assign tag on an RFID reader connected to the system. The system then assigns the user to an available camera.
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Page 17: Extend The System
Configure your system 4. Disconnect the RFID reader from the system controller. 5. Connect the same RFID reader to the computer that you use for accessing AXIS Body Worn Manager. Note Setup via any remote desktop solution is not supported. The RFID reader must be connected directly to the computer that you use for accessing AXIS Body Worn Manager. -
Page 18: Signed Video
Signed video Signed video adds a cryptographic checksum into each video frame which is then signed by the Axis device ID. This allows video to be traced back to the camera it originated from, so it’s possible to verify that the recording hasn’t been tampered with after it left the camera, without proving the chain of custody of the video file. - Page 19 Axis body worn solution Configure your system 2. Click Show certificate settings. 3. Click 4. Select Create self-signed certificate and click Next. 5. In Create self-signed certificate, enter your values and click Create. 6. Open the context menu next to the new certificate.
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Page 20: Automatic Recording Activation
Axis body worn solution Configure your system 10. Connect the body worn system to your 802.1x enabled network. Allow HTTPS only We recommend using HTTPS only to securely connect to your body worn system. 1. Go to Settings > HTTP and HTTPS. -
Page 21: Record Location
Start and end - Record the geographical position of the camera when and where a recording starts and ends. Track (AXIS W101 only) - Continuously record the geographical position of the camera throughout the whole recording including the pre-buffer. Track mode is available only if supported by the content destination. -
Page 22: Limit Access To Recordings
Assisted firmware upgrade - Lets you install the latest system firmware without downloading it to your computer first. It also shows you what’s new in a firmware upgrade, directly in AXIS Body Worn Manager, before you install it. You can choose to receive email notifications when there’s a new firmware version available. - Page 23 Axis body worn solution Configure your system These are the hostnames used by bodyworn.axis.cloud that the system must have access to when setting up and when using cloud extensions: Global, *.bodyworn.axis.cloud Region Domain Port Purpose Global logs.bodyworn.axis.cloud Endpoint for uploading zipped 443 (HTTPS) logs from system controller.
- Page 24 Axis body worn solution Configure your system Europe (Germany), *.de.bodyworn.axis.cloud Region Domain Port Purpose EU Germany logs.de.bodyworn.axis.cloud Endpoint for uploading zipped 443 (HTTPS) logs from system controller. (Azure Front Door) EU Germany flags.de.bodyworn.axis.cloud API for feature flags. Front 443 (HTTPS) for api.flagsmith.com.
- Page 25 Axis body worn solution Configure your system North America (US), *.useast.bodyworn.axis.cloud Region Domain Port Purpose o3c-01.useast.body- System controller regional North America (US) 443 (HTTPS) worn.axis.cloud onboarding. The system controller identifies itself with o3c-02.useast.body- a trusted certificate and will worn.axis.cloud get Azure IoT Hub credentials in return.
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Page 26: Manage Users
4. Click Remove. Important Never remove body worn users from your content destination. Always use AXIS Body Worn Manager to remove users. Export users You can export entered data for all the body worn users to a CSV file. This can be useful when you need to make changes to your system that require a system reset, but you still want to keep all the user data. -
Page 27: System Monitoring
Axis body worn solution System monitoring System monitoring Dashboard The Dashboard gives you an overview of your devices and system health. It also highlights any issues that require attention. If there are any issues the page gives you easy access and help to fix the problem. -
Page 28: Monitor System Controller Storage
To view Storage information go to Devices, and open the system controller that you’re interested in. Monitor camera use AXIS Body Worn Manager shows for how long a camera has been in use. For example, this can give you an indication that a camera is lost or needs a firmware upgrade. -
Page 29: Maintenance
Axis body worn solution Maintenance Maintenance Important Always initiate all body worn system maintenance, such as resetting the system, or removing a camera, from AXIS Body Worn Manager. Change password 1. Go to Settings > Admin accounts. 2. Open the context menu of the account you want to change. -
Page 30: Change Connection File
Axis body worn solution Maintenance To transfer a camera to another body worn system: 1. Remove the camera from your current system, see Remove a camera on page 31. 2. Follow the instructions in Add cameras to add the camera in the new system. -
Page 31: Remove System Hardware
4. Click Remove. Important Never remove body worn cameras from your content destination. Always use AXIS Body Worn Manager to remove cameras. If the camera is lost or damaged beyond repair, see Force remove camera on page 31. Force remove camera You can force remove a camera from the body worn system if the camera is lost or damaged beyond repair. -
Page 32: Replace System Hardware
2. Wait for the storage LED on the camera to turn green, which means that all recordings are transferred. 3. Open AXIS Body Worn Manager and remove the camera that you want to replace, see Remove a camera. 4. Undock the old camera. -
Page 33: Remove Paired Equipment
Note When a pairing between a body worn user and AXIS Body Worn Assistant is removed from the body worn system, it still remains in AXIS Body Worn Assistant. To replace the existing pairing in AXIS Body Worn Assistant, see Replace existing pairing. -
Page 34: System Restore
When you restore the system from a backup saved on an extension system controller, it becomes the system controller where you access AXIS Body Worn Manager. The system restore takes about the same amount of time it takes to restart the system. - Page 35 Axis body worn solution Maintenance 2. Access the new system controller, see Access AXIS Body Worn Manager for the first time. 3. Click Restore. 4. Create an administrator account and click Next. 5. Log in using your administrator account credentials. Your username is root.
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Page 36: Retrieve Recordings From System Controller
Content destinations normally accept recordings from body worn users and cameras that have been removed from the content destination. But if this isn’t supported, and you remove users or cameras in the content destination instead of in AXIS Body Worn Manager, recordings might not be transferred from the system controller. -
Page 37: Adjust Date And Time
To use this feature, you must first turn on Cloud extensions, see Cloud extensions on page 22. To choose a firmware track, go to Maintenance > Firmware and click Change track. For recommendations on the firmware track most suitable for your system, see AXIS OS tracks. - Page 38 Axis body worn solution Maintenance Upgrade system firmware The body worn system detects new system firmware versions when they are released. A notification appears in AXIS Body Worn Manager. Note Automatic system firmware detection requires Cloud extensions and that the system has access to *.bodyworn.axis.cloud.
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Page 39: System Controller
Axis body worn solution System controller System controller The system controller is the central integration and management point of the body worn solution. It controls the transfer of evidence, from the body worn camera to the content destination in a secure way. - Page 40 Axis body worn solution System controller Power connector Docking station connectors Network connector I want to... Action needed Information Turn on the system controller Press the power button. The status LED turns amber. The status LED turns green when the system controller is ready for use.
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Page 41: Camera User Guide
Axis body worn solution Camera user guide Camera user guide Product overview Power button Front recording indicator Display Top button Function button Camera lens Front button... -
Page 42: Daily Use
Axis body worn solution Camera user guide Number Name Display feedback Docking status Green: Camera is ready to use (battery charged, files transferred, software up to date). Pulsing amber: Battery charging, file transfer, software update (any combination of) is ongoing. - Page 43 Amber: 0.5–1 hours of recording left Red: 0–0.5 hours of recording left Configurable in AXIS Body Worn Manager. Download and print the Daily Use Guide to help the camera users in their daily work. Daily Use Guide...
- Page 44 Clean the window, using a dry, nonabrasive cloth. See Cleaning for more cleaning recommendations. • Optionally, use the live view in AXIS Body Worn Assistant to check your camera image, making sure that it is working properly and that the camera orientation is okay.
- Page 45 Replace the battery You can replace a body worn camera battery using the AXIS TW1906 Battery Kit 5P. Before you replace the battery, read the installation guide available on the AXIS TW1906 Battery Kit 5P support page.
- Page 46 Note Do not replace the 3.7 V ID1058 battery during the period under which the Axis Hardware Product is covered by the Axis 3-year Limited Hardware Warranty. Replacement of the battery carried out by any other party than Axis during the warranty period voids the main item’s warranty.
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Page 47: Body Worn Camera Error Feedback
The pre-buffer has a dedicated space on the camera storage. When using the maximum resolution 1080p in very complex scenes with a lot of movement, or in low light, the pre-buffer memory can get full, resulting in a slightly shorter pre-buffer time than configured in AXIS Body Worn Manager. Body worn camera error feedback Use the body worn camera feedback to identify different errors. - Page 48 Axis body worn solution Camera user guide Behavior What it means What to do Recording not possible, SW error or Try the General troubleshooting steps. If the other operational error. problem persists try axis.com/support. • LED: Operation status amber • Beep: 2 short, 1 long •...
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Page 49: Axis Tw1201 Mini Cube Sensor
AXIS TW1201 Mini Cube Sensor AXIS TW1201 Body Worn Mini Cube Sensor connects to an Axis body worn camera via a USB cable. It gives you more flexibility to choose how you want to wear the main body worn camera. -
Page 50: Axis Body Worn Assistant
• Recorded video can’t be saved to your mobile device. • The visual watermark in the image is only visible when viewing video in AXIS Body Worn Assistant. The purpose of the visual watermark is to prevent anyone from spreading video without the possibility to trace its origin. - Page 51 • The QR Code® and the PIN code are valid for 24 hours. • You must enter the PIN code in AXIS Body Worn Assistant within 5 minutes after you undock the body worn camera. • A mobile device can be paired with one body worn user only.
- Page 52 3. Click Remove pairing. 4. Confirm that you want to remove the existing pairing in AXIS Body Worn Assistant. 5. Start a new pairing, see Pair a body worn user with AXIS Body Worn Assistant. AXIS Body Worn Assistant user guide I want to...
- Page 53 You can create bookmarks in a recording making it easier to find the most relevant information later. The bookmarks are shown on the timeline in AXIS Body Worn Assistant video player where you can skip back and forth between them. Bookmarks are a part of the recording’s metadata which means that they can also be used in a similar way in the content destination.
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Page 54: Troubleshooting
Axis body worn solution Troubleshooting Troubleshooting Basic troubleshooting Problem Cause Solution Camera doesn't turn on. Camera is in shipping mode. Add the camera to the body Body worn camera worn system, see Add cameras on page 15 Camera is out of battery. - Page 55 Daily use No audio in recordings. Audio is turned off in the Make sure audio is turned on camera profile. in the camera profile in AXIS Body Worn Manager. Offloading recordings is slow. Many simultaneous offloads Check camera status in AXIS affect transfer speed.
- Page 56 Content destination Content destination is Check the content destination content destination. unavailable. status on the Dashboard on page 27 in AXIS Body Worn Manager. Many simultaneous offloads Open the device in AXIS Body affect transfer speed. Worn Manager to check the transfer status.
- Page 57 But if this isn’t supported, and you remove users or cameras in the content destination instead of in AXIS Body Worn Manager, recordings might not be transferred from the system controller. The time in the body worn...
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Page 58: General Troubleshooting Steps
2. Upgrade the body worn camera with the latest firmware, see Upgrade system firmware. 3. Dock the camera and remove it from the system through AXIS Body Worn Manager. This resets the camera to factory default. Add the camera to the system again. See Reset camera. - Page 59 Axis body worn solution Troubleshooting 4. Reset the body worn system to factory default settings, see Reset system. Also see Monitor system controller storage on page 28 and Monitor camera use on page 28 for more help on how to identify...
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Page 60: Learn More
Secure passwords Important Axis devices send the initially set password in clear text over the network. To protect your device after the first login, set up a secure and encrypted HTTPS connection and then change the password. The device password is the primary protection for your data and services. Axis devices do not impose a password policy as they may be used in various types of installations. -
Page 61: Need More Help
We don’t collect any personal data. Please refer to our Privacy Policy for details. AXIS Body Worn Manager uses Google Analytics. See Google Privacy & Terms for information on How Google uses information from sites or apps that use their services. - Page 62 User manual Ver. M25.3 Axis body worn solution Date: April 2023 © Axis Communications AB, 2020 - 2023 Part no. T10135878...