Motorola moto g8 POWER LITE User Manual
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Motorola moto g8 POWER LITE User Manual

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Summary of Contents for Motorola moto g8 POWER LITE

  • Page 1 User Guide...
  • Page 2 © 2023 Motorola Mobility LLC. All rights reserved. MOTOROLA, the stylized M logo, MOTO, and the MOTO family of marks are trademarks or registered trademarks of Motorola Trademark Holdings, LLC. LENOVO is a trademark of Lenovo. Google, Android, Google Play and other marks are trademarks of Google LLC. microSD Logo is a trademark of SD-3C, LLC.

  • Page 3: Table Of Contents

    G8 power lite Contents Set up phone About your hardware Insert and remove SIM and SD cards Copy data from old phone Manage dual SIMs Set up voicemail Set up email Prepare for emergencies Make it yours Learn the basics...
  • Page 4 G8 power lite Lock screen Use a screen saver Use apps Open, close, switch apps View two apps on screen View notifications About preloaded apps Get, delete, manage apps Install or update apps Manage or delete apps Protect against harmful apps...
  • Page 5 G8 power lite Edit or delete contacts Star your favorite contacts Sort contacts Share contacts Phone calls Answer calls Make calls During a call Make video calls Make conference calls Make calls over Wi-Fi Block calls and texts Turn call waiting on and off...
  • Page 6 G8 power lite Control data usage Share your internet connection Connect to VPNs Connected devices Connect with Bluetooth Transfer files between phone and computer (USB) Cast screen or media to TV Print from your phone Apps & notifications Change app settings...
  • Page 7 G8 power lite Change font and display size Use Ambient display Accessibility Visual assistance Hearing assistance Dexterity assistance Use accessibility shortcuts Security & location About security Protect against harmful apps Make sure your phone can be found Lock and unlock phone...
  • Page 8 G8 power lite viii Hardware issues Phone is slow or unstable Phone feels warm or hot Phone won't turn on Phone restarts or crashes Screen is frozen or won't respond Screen displays wrong colors SD card issues Call and SIM issues...

  • Page 9: Set Up Phone

    Set up phone About your hardware Hardware diagram Tray for SIM and SD card Headset jack Earpiece Front camera Proximity sensor and notification light • Blinking green (phone on) = unseen notifications • Solid red (phone on) = low battery •...

  • Page 10: Insert And Remove Sim And Sd Cards

    Set up phone Flash Depth camera Main camera Macro camera Fingerprint sensor Microphone Micro USB port to charge phone, transfer files, and sharing data connection with tethered devices Speaker Care for your phone To clean the screen: • While this does not disinfect your phone, the best way to keep your phone clean is to wipe it thoroughly with a dry soft cloth.
  • Page 11 Set up phone The type to buy depends on how you'll format the card: • Portable storage (can use card in different devices): A Class 2, 4, or 6 card is sufficient. • Internal storage (card used only by phone): Use a high speed card such as UHS-1 type for best performance.

  • Page 12: Copy Data From Old Phone

    Set up phone Push the tray back into the phone. If you inserted an SD card, format it now. When two SIMs are inserted, you see at the top of the home screen. If you see troubleshoot the issue. Note: If you need to activate or resize a SIM, contact your carrier. Fix an issue Select an issue to see troubleshooting steps.
  • Page 13 Set up phone To ensure you don’t miss any messages or calls, on your iPhone: Turn off iMessage. (Settings > Messages off. Or, if your SIM has been removed, deregister your phone.) Turn off FaceTime. (Settings > FaceTime > off.) Download the Google Drive app on your iPhone.

  • Page 14: Manage Dual Sims

    Set up phone • Multimedia attachments in messages • Most phone settings • Wallpaper • Call history You’ll see these when you sign in to your Google account on your new phone. What won't copy: • Downloads, like PDF files •...

  • Page 15: Set Up Voicemail

    Set up phone Set up SIM profile Set SIM options based on how you expect to use the cards: Go to Settings > Network & internet > SIM cards. Select the option that best meets your needs: • Smart SIM: Automatically select SIM for voice calls based on your call history. In Brazil, selection is also based on your contact's carrier.

  • Page 16: Set Up Email

    Set up phone Set mailbox greeting Your carrier provides and manages your voicemail. To set your greeting: Touch > Touch & hold to dial into your mailbox. Follow your carrier’s system prompts. If your voicemail is not set up, contact your carrier for instructions.

  • Page 17: Prepare For Emergencies

    Set up phone Set up corporate email If you use Microsoft Office Outlook on your work computer, your phone can synchronize emails, calendar events, and contacts with the Microsoft Exchange server. Before you start, you'll need the following information from your company's IT department: •...
  • Page 18 Set up phone Set up your information. Note: Anyone who picks up your phone can see your emergency info without unlocking your phone. View emergency information Swipe up on the lock screen. Below the keypad, touch Emergency. Touch Emergency information twice. Add message to lock screen To add your name or a short message to your lock screen...

  • Page 19: Make It Yours

    Set up phone Go to Settings. Touch Apps & notifications > Advanced > Emergency alerts. Adjust settings as needed. Make it yours This topic lists things that most people want to do with their new phone, with links to instructions on how to do them.

  • Page 20: Learn The Basics

    Learn the basics About your home screen You see the home screen when you turn on and unlock your phone or touch Swipe right or left to move between home screens. What’s on the screen Status bar: Displays the time and icons that tell you about your phone's battery and network connections.

  • Page 21: About Your Lock Screen

    Learn the basics Add/remove screens You can add more home screens to the right. To add a page, drag an app shortcut or widget to the edge of an existing page and place it on the new screen. To remove a home screen, drag all apps, shortcuts, widgets, and folders off the screen. After you remove the last item, the home screen will be removed.
  • Page 22 Learn the basics • Open the camera. Swipe left. • Go into Lockdown. Temporarily turn off notifications and fingerprint unlocking. You can customize your lock screen to add a message and control which notifications appear.

  • Page 23: New To Android

    Learn the basics : New to Android? If this is your first smartphone Learn the basics To get around your phone, here are the key concepts. • Use these icons to move between screens: takes you back one screen. returns you to the home screen from any app. lets you switch between recent apps.

  • Page 24: If You Had An Iphone

    Learn the basics : New to Android? Personalize your phone While changing your wallpaper is probably your first customization, don't stop there. Be sure to explore your Settings to set ringtones, font sizes, data usage preferences, keyboard preferences, and much more. It's a great way to learn many of your phone's capabilities while customizing it to suit your needs.

  • Page 25: About Your Google Account

    Learn the basics : New to Android? • Goodbye Apple App Store, hello Google Play Store. Play Store is now your default app store. Apps aren't compatible between iPhone and Android. However, many developers make iPhone and Android versions of their apps; if the app stores your data online, then you can switch with little effort. Just download the Android version from Play Store and log in.

  • Page 26: Status Bar Icons

    Learn the basics : New to Android? Can't sign in to Google account If you’re having problems signing in to your account, read Google's support information. Status bar icons About status icons status bar at the top of the home screen contains icons that help you monitor your phone. •...
  • Page 27 Learn the basics : New to Android? NETWORK Connected to cellular/mobile network (full signal). Speed of your network connection is also shown. Possible speeds, from slowest to fastest, are 3G, H, H+, 4G, 5G. Available speeds depend on your carrier and your location. Poor connection to cellular/mobile network.
  • Page 28 Learn the basics : New to Android? Wireless display or adaptor connected. Connected by cable. USB tethering enabled. SYNC AND UPDATES App updates are available for download from Play Store. App successfully installed from Play Store. Email and calendar sync in progress. Upload complete.
  • Page 29 Learn the basics : New to Android? Battery fully charged. Battery charging. Battery low. Phone is in Battery Saver mode. ALARM AND CALENDAR Alarm set. Upcoming calendar event. EMAIL AND MESSAGING New Gmail message. New text message. New voicemail. Important alert. OTHER ICONS Screenshot is available.

  • Page 30: Phone Terms You Should Know

    Learn the basics : New to Android? Certain features, services, and applications are network or carrier dependent and may not be available in all areas. Phone terms you should know Airplane mode This mode allows you to use your phone's non-wireless functions (music, games, etc.), while disabling its wireless radio functions that are banned on airplanes during flight.
  • Page 31 Learn the basics : New to Android? shortcut An icon you can add to your home screen that lets you quickly open an app. Create shortcuts for apps you use frequently. SIM card Subscriber Identity Module (SIM) card. A card that securely stores information your carrier uses to authenticate your phone on the cellular network.

  • Page 32: Get Around On Your Phone

    Learn the basics : Get around on your phone Learn gestures You can use gestures on your touch screen to move between apps and choose or manipulate items. There are also gestures, which you can turn on/off, to perform everyday tasks like screenshots or turning on the flashlight.

  • Page 33: Use Quick Settings

    Learn the basics : Get around on your phone Pinch in to zoom Put two fingers on the screen, far apart, and then drag them together. Result: Zoom out to see smaller version of photos or maps. Or, close expandable notifications.
  • Page 34 Learn the basics : Get around on your phone • Touch an icon to toggle the setting on or off • Touch & hold an icon to adjust related settings. Icon Setting Wi-Fi Bluetooth Do Not Disturb Auto-rotate Flashlight Battery Saver Mobile data Airplane mode Cast...
  • Page 35 Learn the basics : Get around on your phone Data Saver (Appears after you turn on Data Saver the first time.) Night Light (Appears after you turn on Night Light the first time.) Bedtime mode (Appears after you turn on Bedtime mode the first time.) Wi-Fi hotspot (Appears after you turn on hotspot the first time.) Open all settings...

  • Page 36: Turn Screen Off And On

    Learn the basics : Get around on your phone Turn screen off and on Why your screen turns off automatically • To save battery power, your screen turns off if you haven't used it for some time. You can lengthen or shorten the time before your screen automatically turns off.

  • Page 37: Discover Useful Tools

    Learn the basics : Discover useful tools Turn flashlight on and off To turn your flashlight on or off: Open quick settings. Touch Or, make a chopping motion to turn the flashlight on or off. If the camera opens instead of turning on the flashlight, be sure to use a chop gesture, not a twist gesture.

  • Page 38: Get Directions To A Location

    Learn the basics : Discover useful tools Get directions to a location Navigation and battery life Navigation is one of the most power-intensive apps, so keep your phone plugged into a high-quality car charger, especially if you're streaming music and/or using Bluetooth (also power-intensive features).
  • Page 39 Learn the basics : Discover useful tools Touch & hold the home screen. Touch Widgets. Touch & hold the Time and Weather widget, then drag it to the home screen. Set or delete alarms Touch the time. Adjust alarms: • To add a new alarm, touch and set the time and ringtone.

  • Page 40: Manage Time Spent On Your Phone

    Learn the basics : Discover useful tools Touch the temperature. Touch > Settings. Touch next to the city's name. View forecasts Touch the current temperature on the widget to open the forecast. Then: • To switch between forecasts for multiple locations you added, swipe right and left. •...
  • Page 41 Learn the basics : Discover useful tools For more information, touch a label on the chart. For example, to see your screen time for the week, touch today’s usage time. Limit daily screen time For individual apps, you can set a timer that limits the amount you use the app daily. Tip: To manage your child's screen time, use parental controls.
  • Page 42 Learn the basics : Discover useful tools Do one of the following: • Open quick settings, then touch & hold . • Go to Settings > Digital Wellbeing & parental controls > Focus mode. Next to Schedule, touch Tip: To mute sounds, stop vibration, and block notifications for all calls and notifications, use Do Not Disturb.

  • Page 43: Work With Text

    Learn the basics : Work with text Use onscreen keyboard Open, close, resize keyboard To open the keyboard, just touch an area where you can enter text or numbers. To close the keyboard so you can see other parts of the screen, touch To make the keyboard larger, turn your phone horizontally.

  • Page 44: Cut, Copy, Paste Text

    Learn the basics : Work with text Get suggestions Use suggestions to type faster. When you're typing, you'll see a list of suggested next words above the keys: • Touch a word in the list to insert it in your text. •...

  • Page 45: Use Voice Typing

    Learn the basics : Work with text To paste text, touch to insert at the cursor or select a block of text to replace. Then touch Paste. Tips: • In some apps, you need to double-tap a word to select it (instead of touching & holding it). •...

  • Page 46: Personalize Your Phone

    Personalize your phone : Home screen Change wallpaper You can change the background image on your home screen lock screen. Use your own photos, images that came on your phone, or images from an online category. Set the wallpaper Touch & hold a blank area on your home screen, then touch Wallpapers. Touch a wallpaper or photo to use.
  • Page 47 Personalize your phone : Home screen Touch & hold the home screen. Touch Widgets. Widgets are listed under their related apps. Touch & hold a widget to add it. Adjust widget's size You can make some widgets larger to view more content: Touch &...
  • Page 48 Personalize your phone : Home screen • New incognito tab Chrome • New tab • New reminder Calendar • New event • New task • Open most recent conversation Messages • New conversation • Start screen saver Clock • Start stopwatch •...

  • Page 49: Remake Your Home Screen With Launchers

    Personalize your phone : Home screen Drag it onto another to group them together, then release when you see a frame around them. To name the folder, touch to open it, then touch its name and type a new name. To add apps to the folder: Touch &...
  • Page 50 Personalize your phone : Home screen Touch Default apps > Home app. Or, touch Advanced > Default apps > Home app. Select the launcher you want to use. To adjust its settings, touch Delete launchers You can only delete launchers that you installed. Touch &...

  • Page 51: Lock Screen

    Personalize your phone : Lock screen Use a screen saver Set up screen saver While your phone is idle on a dock or charger, turn it into a desk clock, a photo frame to show off your pics, or more. Go to Settings >...

  • Page 52: Use Apps

    Use apps Open, close, switch apps Open and close apps To open an app, swipe up from the bottom of your home screen, then touch the app. You don't need to close apps. Android manages the memory and battery that apps use, so you don't need to worry about leaving apps open.

  • Page 53: View Notifications

    Use apps Use Picture-in-picture With some apps, you can watch video in a small, movable frame while you do other things. Use it when navigating with Google Maps, too. When you’re playing a video or navigating with Maps, go to the home screen or app you want to use. The video (or navigation) shrinks.
  • Page 54 Use apps Some important notifications pop up briefly over your current app so that you can take action. For example, a notification for an incoming call might appear while you're watching a video, so that you can answer or dismiss the call. If an app icon has a notification dot, you can touch &...

  • Page 55: About Preloaded Apps

    Use apps About preloaded apps Apps that came with your phone The following apps are preloaded on your phone. Don’t want some? Delete or disable them. Need other apps? You can download free and paid apps. Icon Description Calculator Make some quick calculations. Calendar Keep track of your upcoming events, get automatic reminders on your phone, and coordinate with others by sharing calendars.
  • Page 56 Use apps Drive Store and synchronize your files on Google's cloud, then access them anywhere you have an internet connection. Create and share spreadsheets, documents, and presentations. Scan documents and share or print them. Facebook Connect with friends, family, and communities. Share updates and media. Find information on events, entertainment, and businesses.
  • Page 57 Use apps Meet Make video call with your friends across Android and iOS. Messages Send and receive text messages. Phone Make calls. Photos Manage photos and upload them automatically to your private album. Play Store Get apps for your phone, as well as books, magazines, music, and movies and access them from your computer or any Android device.
  • Page 58 Use apps YT Music Stream your favorite albums, singles, and live performances, and get recommendations for new music. Get help using an app Open the app. Touch or . Look for Help or Settings > Help.

  • Page 59: Get, Delete, Manage Apps

    Use apps : Get, delete, manage apps Install or update apps Get apps from Google Play Store Need a voice recorder, notepad, or compass? You can download more apps, in addition to the apps preloaded on your phone. To download apps: Open the Play Store app.
  • Page 60 Use apps : Get, delete, manage apps Touch Network preferences > Auto-update apps. Select whether apps should: • Auto-update over any network • Auto-update only over Wi-Fi - save data charges on your cellular plan Update Play Store apps manually Open the Play Store app.

  • Page 61: Manage Or Delete Apps

    Use apps : Get, delete, manage apps Manage or delete apps Organize apps To organize apps into groups on your home screen, folders. Control app permissions The first time you use an app, and sometimes when you install update it, you are asked to grant the app permission to access certain data and phone features.
  • Page 62 Use apps : Get, delete, manage apps If the problem goes away: To exit safe mode, restart your phone. One by one, uninstall recently downloaded apps. After each removal, restart your phone. See whether removing that app solved the problem. Once you delete the problematic app, you can restore the other apps you removed during testing.

  • Page 63: Protect Against Harmful Apps

    Use apps : Get, delete, manage apps Go to Settings > Apps & notifications > App info. Apps installed by others show the message Not installed for this user. Touch the app name. Touch > Uninstall for all users. Back up to Google You can automatically back up the following items to your Google account:...
  • Page 64 Use apps : Get, delete, manage apps Open the Play Store app. Touch your profile icon > Play Protect. Review the results of the latest scan, or touch Scan. Play Protect is on by default. To learn more, read Google's help.

  • Page 65: Search And Browse

    Use apps : Search and browse Search the web Search from anywhere You don't have to leave your current app to search for the info you need. Use Google Assistant from any screen to get search results and options for your next action. To search: Say “OK, Google”...
  • Page 66 Use apps : Search and browse On the home screen, touch on the search widget. Or, open the Camera app and touch Frame the item you want to learn about and touch Touch the item you want to learn about. For text, touch it to select it, and use to select more.

  • Page 67: Search Your Phone

    Use apps : Search and browse Search your phone Find an app Swipe up from the bottom of the home screen. Touch Search apps. Type the app's name. If the app is on your phone, touch its icon to open it. If the app isn't on your phone, touch SEARCH FOR MORE APPS to go to Play Store and install with one touch.
  • Page 68 Use apps : Search and browse On a web page: • To bookmark it, touch > Or, touch > Add to Home screen to put a shortcut on your home screen. • To search for text on that page, touch > Find in page. •...
  • Page 69 Use apps : Search and browse Change default browser You can download other browsers from Play Store. After you've installed one, you can make it your default browser. Go to Settings > Apps & notifications. Touch Default apps > Browser app. Or, touch Advanced >...

  • Page 70: Text Messaging

    Use apps : Text messaging About text and multimedia messages Text messages - SMS SMS (Short Message Service) messages contain text only. One text message can contain 160 characters; when you near the limit, a counter appears. If you type more, your message is sent in a series of SMS messages.
  • Page 71 Use apps : Text messaging Optionally: • To open an attached photo or file, touch it. • save an attachment, touch & hold it, then touch > Save. • If the message is important, star it so you can find it later.
  • Page 72 Use apps : Text messaging Do one of the following: • Touch & hold to start recording a voice message. When done, lift your finger. • Touch to attach a photo or video or capture a new one. Touch to expand the viewfinder to fullscreen, where you can switch to a selfie camera or capture a video.

  • Page 73: Manage, Delete Messages

    Use apps : Text messaging Touch You can now paste it elsewhere, like in an email you're composing. Manage, delete messages Keep track of important messages To access your important messages and conversations in the Messages app: Star messages you want to find later. Pin up to 3 conversations to keep these groups of messages at the top when you open the app.
  • Page 74 Use apps : Text messaging • To see archived messages, touch > Archived. Control notifications for text messages If you use the Messages app: Open Messages app. Touch your profile icon > Messages settings. If you have dual SIMs, touch General. Touch Notifications and: •...

  • Page 75: Change Default Messaging App

    Use apps : Text messaging Touch Group messaging and select an option. Change default messaging app You can download additional messaging apps from Play Store. After you've installed one, you can make it your default messaging app. To select a different app to send and receive text (SMS) and multimedia (MMS) messages: Go to Settings >...
  • Page 76 Use apps : Text messaging See and send messages When you have unread messages, you'll see a red notification and number of unread messages in the browser tab on your computer. To send messages from your computer, your phone must be on and connected to the internet. Usual carrier fees for sending text messages from your phone also apply to messages sent from your computer.

  • Page 77: Email

    Use apps : Email Read, send, manage emails Read email If you've set up email, you’ll start receiving emails after your account syncs with your phone. When you receive an email notification, you'll see in the status bar. To open email from a notification, swipe the status bar down and touch the notification: •...

  • Page 78: View Email Attachments

    Use apps : Email Find emails When you open the Gmail app, you see your Inbox. To view sent email, drafts, recently deleted email, and other categories, touch To search for emails, at the top of your email list enter terms, like the topic or the sender's name. Delete emails To delete an open email, touch To delete multiple emails, go to your email list, touch &...

  • Page 79: Preview Inboxes From Home Screen

    Use apps : Email Touch Browse > Downloads. Do one of the following: • To select one item, touch & hold it. • To select multiple items, touch & hold the first one, then touch the others. Touch Prevent previews of attachments Attached photos or videos appear as thumbnails, showing a preview.
  • Page 80 Use apps : Email Touch > Notifications. Adjust notification settings. Tip: To automatically silence notifications during hours you specify, use Do Not Disturb.

  • Page 81: Calendar App

    Use apps : Calendar app About the calendar Keep track of upcoming events and get automatic reminders on your phone with your calendar. Google calendars let you save all your events in one place, which is secure, synced, and accessible from any web- enabled device or computer when you've signed in to your account.

  • Page 82: Create And Manage Events

    Use apps : Calendar app Create and manage events Create calendar events As you're creating an event, you'll see suggestions for the event titles, locations, people, and more. In some cases, these suggestions are personalized based on information associated with your Google account and your previously created events.

  • Page 83: Control Notifications For Calendar Events

    Use apps : Calendar app Control notifications for calendar events Touch & hold the app icon. Touch > Notifications. Adjust notification settings. If you have assigned a ringtone for the notification but you silence your phone, your phone won't play the ringtone.

  • Page 84: Clock App

    Use apps : Clock app Set alarms Set alarm by touch Open the Clock app. Touch Adjust alarms: • To create a new alarm, touch • To use an existing alarm, switch it on. • To change an alarm's sound, schedule or label, touch To control general alarm settings, like alarm volume and snooze duration, touch >...
  • Page 85 Use apps : Clock app In the Clock app, touch for the Timer tab. Enter the time to count down. Touch Do any of the following: • To pause the countdown, touch • To add a label to the timer, touch the current name and change it (helpful when using multiple timers).

  • Page 86: Set Date And Time

    Use apps : Clock app Set date and time Change time format Go to Settings > System > Date & time. To change how times are displayed: • To use military time such as 13:00, turn Use 24-hour format on •...
  • Page 87 Use apps : Clock app Turn Automatic home clock on...

  • Page 88: Contacts, Calls, Voicemail

    Contacts, calls, voicemail : Contacts Add contacts Add contacts automatically When you add an account to your phone, the contacts for that account are available on your phone automatically. Add contact with Contacts app Open Contacts app. Touch If you're using more than one account, the account that will be synced with your new contact appears at the top.

  • Page 89: Edit Or Delete Contacts

    Contacts, calls, voicemail : Contacts Edit or delete contacts Edit contacts After creating a contact, you can change the name, photo, and other contact information. Open Contacts app. Touch the person's name. Adjust settings as needed: • assign a custom ringtone, touch >...

  • Page 90: Star Your Favorite Contacts

    Contacts, calls, voicemail : Contacts Delete contacts You can delete contacts created and stored on your phone. If the contact is synced from a social network account, you need to delete the contact in that account. For example, a Facebook contact must be deleted from within your Facebook account.

  • Page 91: Share Contacts

    Contacts, calls, voicemail : Contacts Touch > Settings > Display options. Set options: • To sort by first or last name, touch Sort by. • To list names with first name first or last name first, touch Name format. Narrow which contacts are shown In the Contacts app, you can narrow which contacts are shown.
  • Page 92 Contacts, calls, voicemail : Contacts Touch & hold the file. Touch Select the way to share. Receive a name card file When someone sends you a name card file, you'll see a file transfer notification. Touch the notification and accept the file transfer. Touch the name card file (.vcf) to open it and add the person to your contacts.

  • Page 93: Phone Calls

    Contacts, calls, voicemail : Phone calls Answer calls Answer incoming call When you receive a phone call, the Incoming call screen shows the caller ID. If you miss a call, you'll see in the status bar. To answer an incoming call: •...

  • Page 94: Make Calls

    Contacts, calls, voicemail : Phone calls Make calls Make a call Touch Touch and enter a number. If you enter a wrong number, touch Touch to call the number. To hang up, touch Other ways to make calls You can place calls from: •...

  • Page 95: During A Call

    Contacts, calls, voicemail : Phone calls Call nearby place Touch and say or type the name, then touch the search result to place the call. Learn more. Return call Touch , then touch next to the number. Tips: • To call frequent numbers with one touch from your home screen, a Direct dial widget.

  • Page 96: Make Video Calls

    Contacts, calls, voicemail : Phone calls Use other apps When you hold your phone to your ear, the screen goes dark to avoid accidental touches. To wake it up, move it away from your ear or press the Power button. To hide the call and use other apps, touch To return to the call, swipe the status bar...

  • Page 97: Make Conference Calls

    Contacts, calls, voicemail : Phone calls Make conference calls To make a conference call: Call the first person. To call the next person: Touch This puts the first call on hold. Enter the number. Touch To join the calls after the second person answers, touch Make calls over Wi-Fi About Wi-Fi calling Some carriers support Wi-Fi calling to make and receive calls and text messages from locations where your...

  • Page 98: Block Calls And Texts

    Contacts, calls, voicemail : Phone calls Make Wi-Fi call Make sure that: • Wi-Fi calling is on. • You're connected to a Wi-Fi network. Make the call as usual. Depending on your carrier, you’ll see a Wi-Fi calling icon in the status bar, start and end call buttons, or the active call status indicator when your call is over a Wi-Fi network.

  • Page 99: Turn Call Waiting On And Off

    Contacts, calls, voicemail : Phone calls Touch & hold the conversation thread from the number to block. Touch > Block. Or, touch (for numbers saved in your contacts). Touch OK. Unblock a number From the Phone app: Touch > Settings > Blocked numbers. Touch by the number to unblock.

  • Page 100: View And Delete Call History

    Contacts, calls, voicemail : Phone calls View and delete call history See your call history To see all recent calls: Touch Touch You'll see one or more of these icons next to each call: Icon Meaning Missed call (incoming) Call you answered (incoming) Call you made (outgoing) To learn more about a call, touch it, then touch To see only your missed calls:...

  • Page 101: Make Emergency Call From Locked Phone

    Contacts, calls, voicemail : Phone calls Touch or Save. Delete calls from history Caution: There’s no way to restore the history after you delete it. To delete one call: Touch Touch Touch the number. Touch Call details. Touch To delete all calls: Touch Touch >...

  • Page 102: Voicemail

    Contacts, calls, voicemail : Voicemail Use voicemail Listen to voicemail If you've set up voicemail, you'll see in the status bar when a new voicemail message arrives. Do one of the following: • Swipe the status bar down and touch •...

  • Page 103: Send All Calls From Contact To Voicemail

    Contacts, calls, voicemail : Voicemail Touch Force stop. This restarts the app and should remove the notification. If that doesn't help: Call yourself from another phone and leave a short message. Go into your voicemail and delete this message, but wait to hang up until the notification icon has disappeared from your status bar.

  • Page 104: Photos And Videos

    Photos and videos Take photos Open the camera Do any of the following: • Touch • Twist your phone twice from any screen. • From the lock screen, swipe left. Take a photo If needed, adjust settings such as flash or photo size. Frame your subject: •...
  • Page 105 Photos and videos Take a panoramic photo On the viewfinder, touch Frame one side of the scene. Touch , then slowly pan horizontally or vertically across the scene. Keep your motion smooth and use a steady speed. When you reach the end of your scene, touch Take photo with adjustable focus (bokeh) Keep the subject of your photo in focus and blur the surrounding scene as little or much as you like.

  • Page 106: Take Screenshots

    Photos and videos Fix an issue If you’re having issues, try these troubleshooting steps. Take screenshots Capture screen with phone keys Press & hold the Power button, then touch Screenshot. When the screenshot is captured, you'll see in the status bar. Swipe the status bar down, and on the screenshot notification: •...

  • Page 107: Adjust Photography Settings

    Photos and videos Share a video you've just taken Swipe the viewfinder screen to the left, and touch the video to share. Touch Select the way you want to share. You can also: • Copy videos to your computer using a USB cable.
  • Page 108 Photos and videos Use HDR in high-contrast lighting Taking a photo of a bright scene that also includes dark shadows? Use HDR (High Dynamic Range) mode. The camera captures multiple exposure levels and combines them into a single photo for vibrant colors and more detail in both light and dark areas.

  • Page 109: Adjust Other Camera Settings

    Photos and videos Adjust photo size Lower resolution photos and videos take up less space, but have lower image quality. On the viewfinder, touch Settings. Touch Photo size. Select size to use for new photos: • To display pictures that fill your HDTV or widescreen monitor without cropping, use 16:9 widescreen mode.

  • Page 110: Delete Photos And Videos

    Photos and videos Twist your phone twice like this: Your viewfinder opens, and you’re ready to shoot. Twist twice again to switch to the front (selfie) camera. If you don’t want others to access your camera, you can turn Quick capture off. But if you use a screen lock, don’t worry--only your Camera app is accessible.

  • Page 111: Edit Photos And Videos

    Photos and videos Do one of the following: • To delete it from your phone’s storage and your Google account backup, touch . (If you don't see the icon, touch the screen first.) • To delete it only from your phone’s storage, touch > Delete from device. From the Photos app From the list of thumbnail photos:...
  • Page 112 Photos and videos Touch a tab to access editing options. Editing options Suggestions Enhance automatically or apply overall warm or cool tones Crop Crop, rotate, or straighten photo Adjust Change brightness, contrast, color, vignette Filters Apply preset effects More Use drawing tools (Markup) or edit screenshots While editing an image, you can: •...

  • Page 113: Find, Share, Upload

    Photos and videos : Find, share, upload Find photos and videos Photos/videos you took To search for photos or videos: Open Photos app. Touch Search, then in the search box, type a search term, such as a location or person's name. Make sure back up and sync is on.

  • Page 114: Share Photos And Videos

    Photos and videos : Find, share, upload Folder Type of photo/video DCIM Taken with Camera app Pictures/PhotosEditor Your edited photos. Also check DCIM for edited photos. Pictures/Screenshots Screenshots Pictures/[app] Saved from messages or photo sharing apps Share photos and videos You can wirelessly share one, multiple, or all items from any Photos view, sending them as email or message attachments, uploading to the cloud, or using device-to-device connections like Bluetooth.
  • Page 115 Photos and videos : Find, share, upload • Whether you want to share on the internet or from device-to-device • Length of availability for sharing Ways to share Method Description Message Good for: (MMS) • Sharing one photo or a low-resolution video •...

  • Page 116: Upload Photos And Videos

    Photos and videos : Find, share, upload • Cloud storage services are fairly secure, but not completely free from security breaches, so upload wisely. • Upload over Wi-Fi to prevent cellular data charges. Learn how Social app Good for: • Sharing publicly, with large groups of friends, followers, and subscribers •...
  • Page 117 Photos and videos : Find, share, upload Adjust settings as needed: • To choose high quality or original size for uploads, touch Backup quality. • To back up items in your Download, Screenshots, and third-party app folders, touch Back up device folders.

  • Page 118: Music

    Music Listen to radio Listen to FM stations Your phone uses wired headphones (any brand) to automatically tune to radio stations with the best signal. Listening to the radio doesn't use your mobile data. Open the FM Radio app. Plug headphones into your phone and touch to turn the radio on.

  • Page 119: Listen To Music

    Music Listen to music Get music Stream songs or download them to your phone so you can listen when you’re on an airplane or don’t have an internet connection. Your phone can play MP3, FLAC, M4A, AAC, AAC+, MIDI, and WAV files. To get music, do any of the following: •...

  • Page 120: Transfer Music Files

    Music To switch tracks when the screen is off: • For the next track, press & hold the Volume up button. • For the previous track, press & hold the Volume down button. If this restarts the current track, press Volume down again.

  • Page 121: Connect A Midi Device

    Music Connect a MIDI device To connect a MIDI device: Make sure you have: • A USB cable that's capable of data transfer and isn't for charging only. • A USB OTG adapter cable, if needed. Turn the phone and MIDI device on. Connect them with the USB cable (and adapter if needed).

  • Page 122: Settings Network And Internet

    Settings : Network and internet Connect to Wi‑Fi networks Turn on and connect Turn Wi‑Fi on Open quick settings and touch Your phone automatically connects to nearby Wi-Fi networks you've connected to before. When you're connected, you'll see in the status bar.

  • Page 123: Connect With Wi-Fi Direct

    Settings : Network and internet Turn Wi-Fi off To extend the life of your battery between charges, turn off Wi‑Fi when you're not in a location with access to Wi‑Fi. Open quick settings and touch to turn it off. Advanced: Disable Wi-Fi scanning Go to Settings >...

  • Page 124: Control Data Usage

    Settings : Network and internet Turn it on Open quick settings and touch to turn airplane mode on. This disables all wireless connections (Wi‑Fi, voice and data for calls and text messages, Bluetooth). If permitted by your airline, you can then turn Wi‑Fi and/or Bluetooth...

  • Page 125: Share Your Internet Connection

    Settings : Network and internet Restrict for all apps when you’re low Go to Settings > Network & internet > Data usage. open quick settings, then touch & hold Touch Data Saver and turn Use Data Saver on You'll see in your status bar and all apps are prevented from using background data.
  • Page 126 Settings : Network and internet Hotspot: Set up Check that: • Cellular data is on. (If cellular data is off, your phone doesn't have an internet connection to share.) • Data Saver is off. Go to Settings > Network & internet > Hotspot & tethering. Touch Wi-Fi hotspot and do any: •...
  • Page 127 Settings : Network and internet Touch Mobile Hotspot settings > Advanced. Adjust settings: • To limit number of allowed users, touch Maximum connections. • To view and block users, touch Connected users. • To remove blocks on users, touch Blocked users. To disconnect all devices and prevent them from reconnecting: Turn the hotspot off.

  • Page 128: Connect To Vpns

    Settings : Network and internet Check that cellular data is on. If cellular data is off, your phone doesn't have an internet connection to share. Turn on Bluetooth on your phone and pair with the other device. Set up the other device to get its network connection via Bluetooth. On your phone, go to Settings.

  • Page 129: Connected Devices

    Settings : Connected devices Connect with Bluetooth Turn Bluetooth on/off Bluetooth uses more of your battery, so turn it off when not in use. Open quick settings. Touch to switch it on/off. Pair with Bluetooth device To connect with a new Bluetooth accessory or other device, you need to pair with it. You only need to do this once for each device.
  • Page 130 Settings : Connected devices • Make or receive calls and play music over your car's audio system • Transfer music • Share photos • Share contacts • Share your phone's internet connection with your computer To set sharing options: Go to Settings >...

  • Page 131: Transfer Files Between Phone And Computer (Usb)

    Settings : Connected devices Transfer files between phone and computer (USB) About USB transfers You can transfer music, photos, and other files between your phone's storage and computer (in either direction). Use a USB cable that's capable of data transfer and isn't for charging only. When you connect the phone and computer with the USB cable, the phone’s USB connection type is set to charging mode, which charges your battery but prevents your computer from seeing files on your phone.

  • Page 132: Cast Screen Or Media To Tv

    Settings : Connected devices Location of files Files are stored in these folders on your phone: • DCIM: (Digital Camera Images) Photos and videos taken with the Camera app • Pictures: Photos you edited and photos from apps other than Camera •...
  • Page 133 Settings : Connected devices Miracast is not supported. To cast an app: Make sure your phone and smart TV or Chromecast are connected to the same Wi-Fi network. In a cast-compatible app (like YouTube), touch If you don't see or don't see your TV listed in the casting options, try these troubleshooting steps.

  • Page 134: Print From Your Phone

    Settings : Connected devices Check for app help If you’re having issues casting with one of these apps, check their help center for troubleshooting information: • Netflix • Amazon Prime Video • YouTube • Google TV Print from your phone Set up printing To connect your printer and phone: Before you begin:...
  • Page 135 Settings : Connected devices Touch...

  • Page 136: Apps & Notifications

    Settings : Apps & notifications Change app settings Set or change default apps If you have multiple apps that do the same thing, you can pick which app to use by default. Pick when asked Sometimes, your phone asks which app to use. For example, your phone might ask which app to use to open a PDF file.

  • Page 137: Choose How Apps Notify You

    Settings : Apps & notifications Adjust special app access In Settings > Apps & notifications > Advanced > Special app access, you can adjust these settings: • Usage access: Control which apps have access to data about your app usage (what other apps you're using and how often, your carrier, language settings, and other details).
  • Page 138 Settings : Apps & notifications Tip: To adjust several apps at once, go to Settings > Apps & notifications, touch to see all apps. Then touch Notifications for each app and adjust behavior. Change notification volume To adjust the volume level of all notifications: Press a Volume button and on the screen touch Adjust the slider.
  • Page 139 Settings : Apps & notifications Turn dots off for all apps Go to Settings > Apps & notifications > Notifications. Turn Allow notification dots on or off Turn dots off for one app Touch & hold the app icon. Touch >...

  • Page 140: Battery

    Settings : Battery Charge phone How to charge phone Your phone is like a small computer, giving you tons of information and apps. Depending on what you use, that can take a lot of power. Plan on charging the phone each night so it's ready for the next day. Connect your phone to the charger that came with your phone, or to a charger that is compatible with your phone.

  • Page 141: Use Battery Saver Mode

    Settings : Battery • Recording or watching videos • Listening to music • Taking pictures • Using Live (animated) wallpaper Keep adaptive battery and battery optimization on To ensure that apps use your battery only when they need to, keep adaptive battery and battery optimization on.

  • Page 142: Show Battery Percentage In Status Bar

    Settings : Battery Open quick settings and touch Have it turn on automatically To turn on when your battery is below a specified level: Open quick settings, then touch & hold Touch Battery Saver > Turn on automatically. Move the slider to adjust the percentage when Battery Saver switches on. Show battery percentage in status bar To show the percentage of battery power remaining in the status bar: Go to...

  • Page 143: Storage

    Settings : Storage About storage options Phone internal storage You can store photos, videos, music, and applications on your phone. Files you downloaded from the internet and attachments you save from email or text messages are stored there, too. You can free up space when needed.

  • Page 144: Manage Sd Card

    Settings : Storage If you don't see suggestions to free up space, check that suggestions are on: Open the Files app. Touch > Settings. Touch Notifications and turn on ones you want to receive. Free up space manually To free up space: Open the Files app.
  • Page 145 Settings : Storage Tip: You can set the camera to store all new photos and videos on the SD card. Move apps to SD card To move apps to your SD card: Make sure it is formatted as internal storage. Go to Settings >...

  • Page 146: Find Downloaded Files

    Settings : Storage To insert the card into another device (computer, projector, etc.) that uses different card dimensions, you may need the adapter that came with your card. See device manufacturer's instructions for the type of adapter required and insertion instructions. Erase SD card Go to Settings...

  • Page 147: Recover Recently Deleted Files

    Settings : Storage • Photos, videos, and documents you save from emails or texts • Books, movies, or other content that you buy from Play Store and save for offline viewing • Other files or images you download from the web When the file has finished downloading, you'll see in the status...

  • Page 148: Upload Photos And Videos

    Settings : Storage On your computer, visit music.youtube.com Click on your profile picture > Upload music. To learn more, read Google's help. After you’ve uploaded your music, you can listen to it: • On your computer by visiting music.youtube.com • On your phone with the YT Music Upload photos and videos...

  • Page 149: Scan Documents And Make Copies

    Settings : Storage Scan documents and make copies Scan document to Drive You can scan important documents with your phone and save them as PDFs on Google Drive. Open the Drive app. Touch > Align your phone over the document to scan and touch Touch Optionally: •...

  • Page 150: Sound

    Settings : Sound Adjust volumes Use Volume buttons In-call audio. When you’re on a call, the Volume buttons control the volume of the other person. Media. When you’re not on a call, the Volume buttons control media volume during playback or before you listen.
  • Page 151 Settings : Sound Touch Phone ringtone. Do one of the following: • Select a ringtone from the list. • To use a song as the ringtone, touch Add ringtone at the bottom of the list. Then touch > Audio and select the song stored on your phone.

  • Page 152: Silence Calls & Notifications

    Settings : Sound Fix an issue If you're not hearing your ringtones: • Look for in your status bar, which means you're in Do Not Disturb mode. Open quick settings turn Do Not Disturb off. • Check that your ringtone volume is set to Silence calls &...
  • Page 153 Settings : Sound Set overall behavior Sound and vibration When Do Not Disturb is on, sound and vibration are muted. Alarms and media aren't muted by default, but you can mute them too. To adjust settings for alarms, media, and touch sounds: Go to Settings >...
  • Page 154 Settings : Sound Choose whether to allow calls from: • Anyone • Contacts only • Starred (favorite) contacts only • None To let calls through from repeat callers (the same person calling a second time within 15 minutes), turn Allow repeat callers on Text messages Go to Settings...

  • Page 155: Stop Phone From Speaking

    Settings : Sound Open quick settings, then touch & hold Touch Turn on automatically. Do one of the following: • To use an existing one, turn it on. • To create a new one, touch Add rule. Touch Event rule, then enter a name and touch OK. Adjust options to select the calendar to use and your reply status.

  • Page 156: Turn Off Charging Sounds

    Settings : Sound Turn Power on sounds off You can't adjust the volume level for this sound. Turn off charging sounds If you don’t want your phone to make a sound when it comes in contact with a charger: Go to Settings >...

  • Page 157: Display

    Settings : Display Adjust screen brightness To set your screen's brightness, open quick settings and slide Your phone automatically adjusts your screen to the light around you, with Adaptive brightness. When the feature is on, you can still fine tune the brightness in quick settings. To turn this feature off: Go to Settings >...

  • Page 158: Choose Color Mode

    Settings : Display Automatically change screen to grayscale To help you wind down at night, your phone can change to grayscale (black and white). Go to Settings > Digital Wellbeing & parental controls > Bedtime mode. Select when to turn on Bedtime mode. Touch Customize.

  • Page 159: Stop Automatic Rotation

    Settings : Display Stop automatic rotation Prevent screen from rotating Open quick settings and turn Auto-rotate off. In this mode, you can manually rotate the current app. Touch by the navigation buttons. Allow screen to rotate To allow rotation for all apps, open quick settings and turn Auto-rotate on.
  • Page 160 Settings : Display • Or, press the Power button To turn Ambient display off or on: Go to Settings > Display. Touch Advanced > Ambient display. Turn New notifications on or off...

  • Page 161: Accessibility

    Settings : Accessibility Visual assistance Adjust colors if you’re color blind Go to Settings > Accessibility. Touch Color correction and turn Use color correction on Choose an option. How you see colors Option to choose It’s difficult to tell violet from blue. Yellow and Deuteranomaly (red-green) green appear redder.
  • Page 162 Settings : Accessibility To zoom temporarily: Touch Touch & hold anywhere on the screen, then: • Drag to move around the screen. • Lift your finger to zoom out. You can't zoom in on the keyboard or the buttons. Tip: You can also adjust font and display size.

  • Page 163: Hearing Assistance

    Settings : Accessibility • Set your phone to make confirmation sounds after you touch or unlock the screen • Assign a ringtone for notifications from specific apps Hearing assistance Use volume booster for speaker Go to Settings > Sound > Advanced. Touch Sound enhancement.

  • Page 164: Use Accessibility Shortcuts

    Settings : Accessibility • An external keyboard. Standard USB or Bluetooth keyboards can work as switch devices by assigning one or more keys to actions. Set up Switch Access Go to Settings > Accessibility. Touch Switch Access. Turn Use service on Follow onscreen instructions to select: •...
  • Page 165 Settings : Accessibility Press Volume buttons for accessibility services You can press the Volume buttons to turn an accessibility feature of your choice (TalkBack, Switch Access) on or off. Enable the shortcut Go to Settings > Accessibility. Touch Volume key shortcut. Turn Use service on To change the accessibility feature associated with the shortcut, touch Shortcut service.

  • Page 166: Security & Location

    Are created from features of your fingertip, converted to a mathematical representation, and then encrypted and stored only on the phone. No fingerprint images are ever stored. • Are never shared with Google or Motorola. • Are never shared with other apps. Your phone only shares the verification, not the fingerprint.

  • Page 167: Protect Against Harmful Apps

    Settings : Security & location Protect against harmful apps Scan phone for harmful apps Play Protect helps keep your phone secure by automatically scanning your apps, including sideloaded apps, to check for potentially harmful apps (malware). If Play Protect finds a potentially harmful app, it stops the app from running and warns you so that you can uninstall it.

  • Page 168: Lock And Unlock Phone

    Settings : Security & location : Lock and unlock phone Set a screen lock You can set up a screen lock to secure your phone. Each time you turn on your phone or turn on the screen, you’ll be asked to unlock it. Set or change screen lock Go to Settings...

  • Page 169: Adjust Screen Lock Options

    Settings : Security & location : Lock and unlock phone Tips: • You can swipe up from anywhere on the screen when unlocking. You don't need to touch the icon. • Some of these options aren't available if you added a or a work (corporate) email account to your phone.

  • Page 170: Unlock With Trusted Devices

    Settings : Security & location : Lock and unlock phone To hide patterns (if you're using a pattern screen lock): Go to Settings > Security & location. Touch Turn Make pattern visible off Unlock with trusted devices Set up trusted devices You can keep your phone unlocked when it is connected to a trusted device, like your Bluetooth watch or car.

  • Page 171: Unlock At Trusted Places

    Settings : Security & location : Lock and unlock phone Unlock at trusted places Set up trusted places To avoid repeatedly unlocking your phone when you are at familiar and trusted locations (like home or work), use a Smart Lock. You can still manually lock the phone at trusted places when needed. Make sure you have: •...

  • Page 172: Keep Phone Unlocked While It's On You

    Settings : Security & location : Lock and unlock phone Keep phone unlocked while it's on you You can keep your phone unlocked while you’re holding it in your hand or carrying it in your pocket or handbag. Just unlock it once, and it stays unlocked until you set it down (or manually lock it). Make sure you have set a screen lock.
  • Page 173 Settings : Security & location : Lock and unlock phone Remove a fingerprint Go to Settings > Security & location. Touch Fingerprint and enter your pattern, PIN, or password to verify your identity. Touch next to the fingerprint. Use fingerprint to unlock phone To wake and unlock your screen, or any time you see on the screen, touch the sensor to verify your identity.

  • Page 174: Set Lock Screen Preferences

    Settings : Security & location : Lock and unlock phone Issue: Fingerprint option disappeared from Security & location menu. After each troubleshooting step, check to see if your issue is fixed. Turn your phone off and then on again. Check if a software update is available for your phone.

  • Page 175: Use Location Services

    Settings : Security & location : Lock and unlock phone Turn Show lockdown option on To use it: Press & hold the Power button. Touch Lockdown. Your fingerprint sensor and automatic unlock settings are disabled and notifications won’t be displayed on your lock screen.
  • Page 176 Settings : Security & location Touch a service to open its settings: • Emergency Location Service: Sends your location to emergency responders when you call or text an emergency number. • Google Location Accuracy: Improves location accuracy for Maps Find My Device.

  • Page 177: Pin Your Screen

    Settings : Security & location Pin your screen Turn on pinning Use pinning to keep the current app in view until you unpin it. For example, you can pin a game and your child cannot navigate anywhere else on your phone. You can set up a pattern, PIN, or password required to unpin.
  • Page 178 Settings : Security & location Turn Lock SIM card on Enter your carrier-provided PIN and follow the onscreen instructions. Unlock SIM card When prompted, enter the PIN used to set up the SIM lock. Caution: If you enter an incorrect PIN multiple times, the SIM will be disabled. If you accidentally disabled SIM If you enter an incorrect PIN multiple times, the SIM will be disabled.

  • Page 179: Accounts

    Settings : Accounts Add or remove accounts Add Google account When you set up your phone, you were prompted to add a Google account. If you skipped this, be sure to set one up now so you can download apps from Play Store, get a customized information feed, and take full advantage of the Calendar, Gmail, and other apps included with your Google account.

  • Page 180: Change Name & Info In Your Google Account

    Settings : Accounts Touch the account name. Touch Remove account. Tip: If you have trouble removing a corporate account, go to Settings > Security & location > Advanced > Device admin apps and turn off the app for the account, then try to remove it again. Change name &...

  • Page 181: Control What Info Google Collects

    Settings : Accounts To see if your other apps can auto-sync: Go to Settings > Accounts. Review the list of accounts: • If the app isn’t listed, then it can’t auto-sync. • If it is listed, touch its name to see any sync options you can adjust. Turn off auto-sync Turn off for certain Google apps Go to...
  • Page 182 Settings : Accounts You can review, delete, and control the information Google collects about you. Learn more from Google about: • Viewing and controlling what information is collected (search, YouTube, recordings of your voice commands, location). • Deleting your search history and other activity. •...

  • Page 183: System

    Settings : System Record your IMEI number The IMEI (International Mobile Equipment Identity) number is the unique code that identifies your phone. You’ll need it if you contact support regarding a warranty, and it’s important to have if your phone is stolen. Service providers can use the IMEI to block a stolen phone from cellular networks, and many police departments keep a record of stolen phones using this number.

  • Page 184: Languages & Input

    Settings : System : Languages & input Customize the keyboard Quickly access keyboard settings When you're typing, touch & hold the comma key and drag it to to customize your Gboard settings. Change how keyboard looks To change the background color of your keyboard: Go to Settings >...

  • Page 185: Use Multiple Languages

    Settings : System : Languages & input Disable glide typing With glide typing, you drag your finger over the letters in a word. If you want to turn this off and only use multi-touch typing: Go to Settings > System > Languages & input > Virtual keyboard. Touch Gboard >...

  • Page 186: Customize Power Button Gesture

    Settings : System : Languages & input Go to Settings > System > Languages & input > Virtual keyboard. Touch Gboard > Languages. Touch ADD KEYBOARD. Select the language. Touch Done. Then, switch between languages on the keyboard by touching Customize Power button gesture You can customize the Power button so that pressing it twice either opens Google Assistant...
  • Page 187 Settings : System Touch Touch Upload, then choose the files or folder to upload. Manage your backup in Drive On your phone: Open Drive app. Touch > Backups. To learn about managing phone backups from a computer, read Google's help. Restore backed up data When you add your Google account to a...

  • Page 188: Users And Guests

    Settings : System : Users and guests Share your phone Ways to share your phone • Add users. If you share your phone with family, friends, or within a business, you can set up separate user spaces for each of them. •...

  • Page 189: Add, Modify, Remove Users

    Settings : System : Users and guests Guest Added user Add, modify, remove users Add a user You must be the device owner to add users. To prevent others from switching to your owner profile and accessing your information, set a screen lock before you share your phone.

  • Page 190: Add Or Delete Guest

    Settings : System : Users and guests Add or delete guest Lend to guest Create a temporary profile for sharing your phone with someone. Go to Settings > System > Advanced > Multiple users. If you want to prevent the guest from making calls, touch and switch Turn on phone calls off.

  • Page 191: Fix Issues

    If your phone ever becomes too hot, it will ask you to turn it off so it can cool down. Some phones will stay on but limit the phone's capabilities until it cools down. If your phone is too hot to touch, use a different phone, tablet, or computer to contact Motorola support. Reasons your phone may get warm Doing one or more of the following activities may cause your phone to get warm: •...

  • Page 192: Phone Won't Turn On

    Fix issues : Hardware issues • Use the charger that came with your phone, or a charger that is compatible with your phone. • Keep your phone away from direct heat or excessive sunlight. • Don't keep your phone in enclosed or poorly ventilated areas where heat can easily build up. •...

  • Page 193: Screen Is Frozen Or Won't Respond

    Fix issues : Hardware issues Troubleshoot your apps: Check for app updates. Use safe mode to see if apps you installed are causing the issue and uninstall as needed. If your problem doesn't go away in safe mode, restart your phone and continue to the next section. Reset to factory settings: To remove any processes on your phone that may be causing the issue, you can reset your phone...

  • Page 194: Sd Card Issues

    Fix issues : Hardware issues Tones, hues are different or missing • If the screen shows warmer tones than usual, check quick settings. If Night Light is on, turn it off. • If certain colors appear diminished or their hues are different, go to Settings >...
  • Page 195 Fix issues : Hardware issues Inspect card for damage or alignment issue: Turn your phone off and remove the card. Inspect for damage. If not damaged, reinsert the card. Be sure the card sits completely in its slot and that the tray slides easily into the phone. Turn the phone on.

  • Page 196: Call And Sim Issues

    Fix issues : Call and SIM issues Issues making/receiving calls After each troubleshooting step, check to see if your issue is fixed. icon is missing disappeared from your home screen, you just need to add a shortcut for the Phone app. SIM card not recognized If you see in the...
  • Page 197 Fix issues : Call and SIM issues Have signal, but can’t make calls Turn your phone off and then on again. Press and hold the Power button, then touch Power off. Then turn it on to establish a new connection with the network.

  • Page 198: Issues During Calls

    Fix issues : Call and SIM issues Issues during calls After each troubleshooting step, check to see if your issue is fixed. Screen goes black If you are using a case, cover or screen protector, remove it and see if it was causing the issue. Check your proximity sensor.
  • Page 199 Fix issues : Call and SIM issues Turn your phone off and then on again. Press and hold the Power button, then touch Power off. Then turn it on to establish a new connection with the network. Check if a software update is available for your phone.

  • Page 200: Battery Issues

    Fix issues : Battery issues Charging issues Try these troubleshooting steps. After each step, check to see if your issue is fixed. Make sure the USB plug fits securely into the phone. If the battery is completely depleted, connect the charger and wait about 10 minutes until it has enough voltage to charge, then press the Power button.
  • Page 201 Fix issues : Battery issues If your battery is draining faster than expected If your battery life seems shorter than usual, a quick and easy step is to reboot your phone, especially if you haven't turned it off in longer than a week. Press and hold the Power button.

  • Page 202: Bluetooth, Wi-Fi, Usb Issues

    Fix issues : Bluetooth, Wi-Fi, USB issues Bluetooth issues Bluetooth turning on automatically After each step, check to see if your issue is fixed: When Bluetooth is off, your phone can still scan and automatically connect to a previously paired device. To prevent this, turn off Bluetooth scanning.
  • Page 203 Fix issues : Bluetooth, Wi-Fi, USB issues Check that Media audio is on: Go to Settings > Connected devices. Next to the paired device, touch Make sure Media audio is checked. If the problem is with a car, check the car's instructions. Can't make or hear on calls After each step, check to see if your issue is fixed: Check that other devices paired with your phone aren't getting your calls.

  • Page 204: Wi-Fi Issues

    Fix issues : Bluetooth, Wi-Fi, USB issues Check battery level on your phone and Bluetooth device, and charge if either is low. Keep the phone and Bluetooth device within 30 feet of each other, closer for better performance. On your phone, turn Bluetooth off and then on again. Turn off the Bluetooth device to disconnect it.

  • Page 205: Can't Transfer Files Or Connect To Computer

    Fix issues : Bluetooth, Wi-Fi, USB issues • Cellular data is on. • Data Saver is turned off. If you can't connect a computer or tablet to your phone's Wi-Fi hotspot: The cellular network for your phone may not be in range. Check the signal icon in your status bar to ensure you have strong connection.
  • Page 206 Fix issues : Bluetooth, Wi-Fi, USB issues To test the USB port on your phone, connect your phone to a different computer. To test the USB port on your computer, connect a different device to your computer.

  • Page 207: Account And Sign-In Issues

    Fix issues : Account and sign-in issues Forgot unlock code If you forgot your PIN, pattern, or password for unlocking your screen, you need to erase your phone, set it up again, and set a new screen lock. Make sure you know your Gmail address and password, which you'll need when setting up the phone. If you've forgotten them, use Google's website to retrieve them.
  • Page 208 Fix issues : Account and sign-in issues Make sure your Internet connection works. For sync to work, you need an Internet connection. To test if your connection is working, open a browser and load a website. If the website doesn't load, get help connecting to Wi-Fi or to cellular...

  • Page 209: App Issues

    Fix issues : App issues App or widget issues App or widget missing from home screen If a widget disappeared from your home screen, then add the widget by touching & holding an empty spot on your home screen. If an app disappeared from your home screen, the shortcut for opening the app was removed and you just need to add a shortcut.

  • Page 210: Camera Issues

    Fix issues : App issues Clear the app's cache. Go to the developer’s website for support. Open the Play Store app. Touch your profile icon > My apps & games. Touch the app and swipe down to see a link to the website. Camera issues Photo looks blurry Wipe the lens clean with a soft, dry cloth and retake the photo.

  • Page 211: Messaging Issues

    Fix issues : App issues Check for updates to your Camera app. safe mode to see if apps you installed are causing the issue and uninstall as needed. If the camera works correctly in safe mode, a third-party app is probably causing the issue. If you’re storing photos/videos on your SD card, remove the card and see if you can take photos without...
  • Page 212 Fix issues : App issues Check your signal strength. Weak signal from your cellular provider is a common cause of unsent messages. In the status bar, see how many bars your network connection has. If you see only one or two bars, change locations to improve your signal strength, particularly if you are indoors.

  • Page 213: Gmail Issues

    Fix issues : App issues Turn your phone off and then on again. Clear the cache for the keyboard app. Problems with Facebook, WhatsApp, other apps If you’re having problems with messaging apps that you installed: Check for updates to the app. If you can open the app, touch or >...

  • Page 214: Maintenance Procedures

    Motorola provides these updates to most phones on a regular basis. • Android OS updates are new versions of the Android operating system. Motorola provides OS updates from Google to eligible phones as soon as possible. To see if an OS update will be available for your phone, or if your phone is still eligible for security updates,...

  • Page 215: Reset Phone

    Fix issues : Maintenance procedures • Bluetooth • Cellular data • Hotspot (internet sharing) Then, if you’re still experiencing problems, try resetting all network settings: Go to Settings > System > Advanced > Reset options. Touch Reset Wi-Fi, mobile & Bluetooth > RESET SETTINGS. If you're using dual SIMs, select the SIM to reset for mobile data settings.

  • Page 216: Get More Help

    Fix issues : Maintenance procedures If you’re going to give your phone to someone else, disable Factory Reset Protection (FRP): Remove the screen lock. Remove your Google accounts from the phone. FRP is security measure that keeps your data safe if your phone is lost or stolen, and that requires logging into the phone with the owner's account to reset the phone.
  • Page 217 Fix issues : Maintenance procedures Phone issue Visit mobilesupport.lenovo.com for solutions, user forums, live contact options.

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