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Site technical documentation myC5-2m, myC5-2v
3.5 LIST OF OBSERVED DEFECTS
A SAGEM code is assigned to each confirmed defect. This code should be entered on Proc Sheet 3
01, SAGEM Factory Return, if the phone to be repaired is returned to SAGEM (see chapter 5).
3.6 INFORMATION ABOUT NEW NOTICED FAULTS
Detection by the repair center of new fault shall induce to respect the following procedure
a) The concerned technician fills a precise report using the document NPD report SAV GSM 277 V1
b) Then, this document is transmitted by email to the concerned Area Manager or Support
Engineers for approval. Accordingly, 2 ways are possible :
- The problem is already known by SAGEM, then the mobile have to follow the normal process in
ARC with eventual additional data given by AM or SE
- Return of mobile to MTB is requested.
c) In that second case, the ARC will have to request a specific RMA number for this mobile in order
to facilitate the treatment when arriving in SAGEM.
d) This mobile returned to SAGEM will be swapped following ARCs habitual process for MTB return
but will be MANDATORY linked to a paper version of the document filled by the technician.
e) The treatment will have to be reproduced on the daily report and will be considered as level 3.
Specified fault code will be then the technically closest one of the noted one, in the grid given by
SAGEM
Contents
REF MTB DTS 1- Indice A - December 16 2005
Page 3-10
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