Sony Xperia Z3 Troubleshooting Manual
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Sony Xperia Z3 Troubleshooting Manual

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Troubleshooting Guide
- mechanical -
TM
Xperia Z3
D6603,D6616,D6643,D6653
1288-9441 Rev 2
Sony Mobile Communications AB – Company Internal

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  • Page 1 Troubleshooting Guide - mechanical - Xperia Z3 D6603,D6616,D6643,D6653 1288-9441 Rev 2  Sony Mobile Communications AB – Company Internal...

  • Page 2: Table Of Contents

    Gyroscope .................... 31     1.17.1 Gyroscope test fails .................. 31     1.18 Ambient Light Sensor ................. 32     1.18.1 Light Sensor malfunctions ............... 32     1288-9441 Rev 2  Sony Mobile Communications AB – Company Internal 2(59)
  • Page 3 Connection to headset fails ..............57     1.36 Data Communication ................58     1.36.1   Data transfer via System Connector fails ..........58   Revision History ................59     1288-9441 Rev 2  Sony Mobile Communications AB – Company Internal 3(59)
  • Page 4 Always firstly disconnect the Embedded Battery BtB connector to cut off power supply when the Rear Panel is disassembled. Always finally connect the Embedded Battery BtB connector before the Rear Panel is reassembled. 1288-9441 Rev 2  Sony Mobile Communications AB – Company Internal 4(59)

  • Page 5: Problem Areas

    Inspect the BtB connector of the Embedded Battery to Main PBA. Action: 1. If not properly connected – disconnect and reconnect it. 2. If dirty or oxidized – clean the both sides of the BtB connector. 1288-9441 Rev 2  Sony Mobile Communications AB – Company Internal 5(59)
  • Page 6 Troubleshooting Guide (mech) Problem Areas: Power 3. If the BtB connector, the FPC or the Embedded Battery is damaged – replace the Embedded Battery. 4. Replace Main PBA. 1288-9441 Rev 2  Sony Mobile Communications AB – Company Internal 6(59)

  • Page 7: Keys

    1. If not properly connected – disconnect and reconnect it. 2. If dirty or oxidized – clean it. 3. If the Relay FPC is damaged – replace it. 4. Replace Main PBA. 1288-9441 Rev 2  Sony Mobile Communications AB – Company Internal 7(59)

  • Page 8: On/Off Key

    3. If the volume key switch is damaged – replace the Relay FPC. 1.2.3 On/Off Key Check: Inspect the external area of the On/Off Key. Action: If dirty – clean it. 1288-9441 Rev 2  Sony Mobile Communications AB – Company Internal 8(59)
  • Page 9 Inspect the rubber of the On/Off Key (a) and On/Off Key switch (b). Action: 1. If dirty – clean them. 2. If the rubber of the On/Off Key is damaged – replace the Front Assy. 1288-9441 Rev 2  Sony Mobile Communications AB – Company Internal 9(59)

  • Page 10: Camera Key

    1. If not properly connected – disconnect and reconnect it. 2. If dirty or oxidized – clean it. 3. If the Relay FPC is damaged – replace it. 4. Replace Main PBA. 1288-9441 Rev 2  Sony Mobile Communications AB – Company Internal 10(59)
  • Page 11 2. If the rubber of the Camera Key is damaged – replace the Front Assy. 3. If the On/Off key switch is damaged – replace the Relay FPC. 1288-9441 Rev 2  Sony Mobile Communications AB – Company Internal 11(59)

  • Page 12: Touch Screen

    1. If not properly connected – disconnect and reconnect it. 2. If dirty or oxidized – clean it. 3. If the Relay FPC is damaged – replace it. 1288-9441 Rev 2  Sony Mobile Communications AB – Company Internal 12(59)
  • Page 13 1. If not properly connected – disconnect and reconnect it. 2. If dirty or oxidized – clean it. 3. If the FPC is damaged – replace Front Assy. 4. Replace Main PBA. 1288-9441 Rev 2  Sony Mobile Communications AB – Company Internal 13(59)

  • Page 14: Display

    1. If not properly connected – disconnect and reconnect it. 2. If dirty or oxidized – clean it. 3. If the Relay FPC is damaged – replace it. 1288-9441 Rev 2  Sony Mobile Communications AB – Company Internal 14(59)

  • Page 15: Led/Illumination

    2. If dirty – clean it. 3. If damaged – replace it. Check: Inspect the LED on Main PBA. Action: 1. If dirty or oxidized – clean it. 2. Replace Main PBA 1288-9441 Rev 2  Sony Mobile Communications AB – Company Internal 15(59)

  • Page 16: Speaker

    Loudspeaker B.   Action: 1. If dirty – clean them. 2. If the contact pins of the Loudspeaker B or the Loudspeaker B are damaged – replace it. 1288-9441 Rev 2  Sony Mobile Communications AB – Company Internal 16(59)
  • Page 17 1. If not properly connected – disconnect and reconnect it. 2. If dirty or oxidized – clean it. 3. If the Relay FPC is damaged – replace it. 4. Replace Main PBA. 1288-9441 Rev 2  Sony Mobile Communications AB – Company Internal 17(59)

  • Page 18: Earphone

    Loudspeaker.   Action: 1. If dirty – clean them. 2. If the contact pins of the Loudspeaker or the Loudspeaker are damaged – replace it. 3. Replace Main PBA. 1288-9441 Rev 2  Sony Mobile Communications AB – Company Internal 18(59)

  • Page 19: Microphone

    Inspect the Holder Mic sub assembly on the Relay FPC. Action: 1. If clogged – clean it. 3. If the Holder Mic sub assembly is damaged – replace it. 1288-9441 Rev 2  Sony Mobile Communications AB – Company Internal 19(59)
  • Page 20 1. If not properly connected – disconnect and reconnect it. 2. If dirty or oxidized – clean it. 3. If the Relay FPC is damaged – replace it. 4. Replace Main PBA. 1288-9441 Rev 2  Sony Mobile Communications AB – Company Internal 20(59)

  • Page 21: Secondary Microphone

    1. If not properly connected – disconnect and reconnect it. 2. If dirty or oxidized – clean it. 3. If the Audio Jack is damaged – replace it. 4. Replace Main PBA. 1288-9441 Rev 2  Sony Mobile Communications AB – Company Internal 21(59)

  • Page 22: Vibrator

    1. If not properly connected – disconnect and reconnect it. 2. If dirty or oxidized – clean it. 3. If the Relay FPC is damaged – replace it. 4. Replace Sub PBA-B 1288-9441 Rev 2  Sony Mobile Communications AB – Company Internal 22(59)

  • Page 23: Camera

    2. If dirty or oxidized – clean it. 3. If the BtB connector or the Main Camera is damaged – replace the Main Camera. 4. Replace Main PBA. 1288-9441 Rev 2  Sony Mobile Communications AB – Company Internal 23(59)

  • Page 24: Video Call Camera Defects

    1. If not properly connected – disconnect and reconnect it. 2. If dirty or oxidized – clean it. 3. If the Sub Camera is damaged – replace the Sub Camera. 4. Replace Main PBA. 1288-9441 Rev 2  Sony Mobile Communications AB – Company Internal 24(59)

  • Page 25: Flash Led

    2. If scratched or damaged – replace the Rear Panel. Check: Inspect the Flash LED on Main PBA. Action: 1. If dirty – clean it. 2. Replace Main PBA. 1288-9441 Rev 2  Sony Mobile Communications AB – Company Internal 25(59)

  • Page 26: Bluetooth And Wlan

    2. If the contact pad on Antenna BT + WLAN is damaged – replace the Antenna BT + WLAN. 3. If the contact pin on Main PBA is damaged – replace Main PBA. 1288-9441 Rev 2  Sony Mobile Communications AB – Company Internal 26(59)

  • Page 27: Nfc

    2. If the NFC antenna contact pads are damaged – replace the Rear Panel. 3. If the contact pins on main PBA are damaged – replace Main PBA. 1288-9441 Rev 2  Sony Mobile Communications AB – Company Internal 27(59)

  • Page 28: Gps

    2. If the Sub Antenna contact pad is damaged – replace the Sub Antenna. 3. If the contact pins on main PBA are damaged – replace Main PBA. 1288-9441 Rev 2  Sony Mobile Communications AB – Company Internal 28(59)

  • Page 29: Compass

    2. If dirty or oxidized – clean it. 3. If the Relay FPC is damaged – replace it. 4. If the contact pins on main PBA are damaged – replace Main PBA. 1288-9441 Rev 2  Sony Mobile Communications AB – Company Internal 29(59)

  • Page 30: Accelerometer

    Troubleshooting Guide (mech) Problem Areas 1.16 Accelerometer 1.16.1 Accelerometer test fails Action: 1. Follow the 1289-2983 Sony Mobile Repair Application – mechanical to run the Accelerometer Calibration. 2. Replace Main PBA. 1288-9441 Rev 2  Sony Mobile Communications AB – Company Internal...

  • Page 31: Gyroscope

    Troubleshooting Guide (mech) Problem Areas 1.17 Gyroscope 1.17.1 Gyroscope test fails Action: 1. Follow the 1289-2983 Sony Mobile Repair Application – mechanical to run the Gyroscope Calibration. 2. Replace Main PBA. 1288-9441 Rev 2  Sony Mobile Communications AB – Company Internal...

  • Page 32: Ambient Light Sensor

    1. If not properly connected – disconnect and reconnect it. 2. If dirty or oxidized – clean it. 3. If the Audio Jack is damaged – replace it. 4. Replace Main PBA. 1288-9441 Rev 2  Sony Mobile Communications AB – Company Internal 32(59)

  • Page 33: Proximity Switch

    1. If not properly connected – disconnect and reconnect it. 2. If dirty or oxidized – clean it. 3. If the Audio Jack is damaged – replace it. 4. Replace Main PBA. 1288-9441 Rev 2  Sony Mobile Communications AB – Company Internal 33(59)

  • Page 34: Pressure Sensor

    Troubleshooting Guide (mech) Problem Areas 1.20 Pressure Sensor 1.20.1 Pressure Sensor test fails Replace Main PBA. 1288-9441 Rev 2  Sony Mobile Communications AB – Company Internal 34(59)

  • Page 35: Water Resistance

    1. If dirty – clean it. 2. If not properly assembled – disassemble and reassemble. 3. If the Cap USB is damaged – replace it. Run the Water Resistance Test again! 1288-9441 Rev 2  Sony Mobile Communications AB – Company Internal 35(59)
  • Page 36 Audio Jack. Run the Water Resistance Test again! Check: Inspect the Magnetic Connector. Action: If not properly assembled or damaged – replace it. Run the Water Resistance Test again! 1288-9441 Rev 2  Sony Mobile Communications AB – Company Internal 36(59)
  • Page 37 If damaged – replace Gore Sheet(1 mic). Run the Water Resistance Test again! Check: Inspect the secondary microphone port. Action: If damaged – replace the Front Assy. Run the Water Resistance Test again! 1288-9441 Rev 2  Sony Mobile Communications AB – Company Internal 37(59)
  • Page 38 3. If the Holder Speaker sub assembly is damaged – replace the Holder Speaker sub assembly and Adhesive WP holder speaker. Run the Water Resistance Test again! 1288-9441 Rev 2  Sony Mobile Communications AB – Company Internal 38(59)
  • Page 39 1. If the edge of Front Assy has gap – replace it. 2. If the Front Assy is damaged – replace it. Run the Water Resistance Test again! 1288-9441 Rev 2  Sony Mobile Communications AB – Company Internal 39(59)
  • Page 40 Inspect the edge of Rear Panel for damage and gap. Action: 1. If the edge of Rear Panel has gap – reassembly it. 2. If damaged – replace it. Run the Water Resistance Test again! 1288-9441 Rev 2  Sony Mobile Communications AB – Company Internal 40(59)

  • Page 41: Real Time Clock

    Troubleshooting Guide (mech) Problem Areas 1.22 Real Time Clock 1.22.1 Real time clock test fails Action: Replace Main PBA. 1288-9441 Rev 2  Sony Mobile Communications AB – Company Internal 41(59)

  • Page 42: Total Call Time

    Troubleshooting Guide (mech) Problem Areas 1.23 Total call time 1.23.1 Total call time fails Action: Replace Main PBA. 1288-9441 Rev 2  Sony Mobile Communications AB – Company Internal 42(59)

  • Page 43: External Memory

    If not properly inserted – insert the memory card correctly. Check: Inspect the memory card holder on Main PBA. Action: 1. If dirty or clogged – clean the holder. 2. Replace Main PBA. 1288-9441 Rev 2  Sony Mobile Communications AB – Company Internal 43(59)

  • Page 44: Security

    Troubleshooting Guide (mech) Problem Areas 1.25 Security 1.25.1 Security fails Action: Replace Main PBA. 1288-9441 Rev 2  Sony Mobile Communications AB – Company Internal 44(59)

  • Page 45: Fm Radio

    1. If not properly connected – disconnect and reconnect it. 2. If dirty or oxidized – clean it. 3. If the BtB connector or Audio Jack is damaged – replace the Audio Jack. 4. Replace Main PBA. 1288-9441 Rev 2  Sony Mobile Communications AB – Company Internal 45(59)

  • Page 46: Battery Health Test

    Troubleshooting Guide (mech) Problem Areas 1.27 Battery Health test 1.27.1 Battery Health test fails N/A. 1288-9441 Rev 2  Sony Mobile Communications AB – Company Internal 46(59)

  • Page 47: Flip Slider Counter

    Troubleshooting Guide (mech) Problem Areas 1.28 Flip Slider Counter 1.28.1 Flip Slider Counter fails N/A. Not slider phone. 1288-9441 Rev 2  Sony Mobile Communications AB – Company Internal 47(59)

  • Page 48: Verify Certificates

    Troubleshooting Guide (mech) Problem Areas 1.29 Verify Certificates 1.29.1 Verify Certificates fails Action: N/A. 1288-9441 Rev 2  Sony Mobile Communications AB – Company Internal 48(59)

  • Page 49: Irda Test

    Troubleshooting Guide (mech) Problem Areas 1.30 IrDA Test 1.30.1 IrDA test fails N/A. No IrDA functionality in the phone. 1288-9441 Rev 2  Sony Mobile Communications AB – Company Internal 49(59)

  • Page 50: Tv-Out Test

    Problem Areas 1.31 TV-Out Test 1.31.1 TV-Out test fails Check: Inspect the USB connector. Action: 1. If dirty or oxidized – clean the connector. 2. Replace Main PBA. 1288-9441 Rev 2  Sony Mobile Communications AB – Company Internal 50(59)

  • Page 51: Network & Signal

    3. If the contact pins on Sub PBA-A are damaged – replace the Sub PBA-A. 4. If the contact pins on Sub PBA-B are damaged – replace the Sub PBA-B. 1288-9441 Rev 2  Sony Mobile Communications AB – Company Internal 51(59)
  • Page 52 2. If dirty or oxidized – clean it. 3. If the RF connector on Sub PBA-A is damaged – replace the Sub PBA-A. 4. If the RF cable is damaged – replace the RF cable. 1288-9441 Rev 2  Sony Mobile Communications AB – Company Internal 52(59)
  • Page 53 1. If not properly connected – disconnect and reconnect it. 2. If dirty or oxidized – clean it. 3. If the RF cable is damaged – replace the RF cable. 4. Replace Main PBA. 1288-9441 Rev 2  Sony Mobile Communications AB – Company Internal 53(59)

  • Page 54: Sim

    Check whether the phone is locked to a particular operator and whether the correct operator Nano SIM is being used. Action: 1. Use a proper operator Nano SIM or test Nano SIM. 2. Replace Main PBA. 1288-9441 Rev 2  Sony Mobile Communications AB – Company Internal 54(59)

  • Page 55: Charging

    – replace the Embedded Battery. 1.34.2 Battery will not charge by charge pad Check: Inspect the external port of the Magnetic connector. Action: If dirty or oxidized – clean it. 1288-9441 Rev 2  Sony Mobile Communications AB – Company Internal 55(59)

  • Page 56: Replace The Magnetic Connector

    1. If dirty or oxidized – clean the pins and pads. 2. If the contact pads of Magnetic connector are damaged – replace the Magnetic connector. 3. Replace Main PBA. 1288-9441 Rev 2  Sony Mobile Communications AB – Company Internal 56(59)

  • Page 57: Audio Jack Test

    1. If not properly connected – disconnect and reconnect it. 2. If dirty or oxidized – clean it. 3. If the BtB connector or Audio Jack is damaged – replace the Audio Jack. 4. Replace Main PBA. 1288-9441 Rev 2  Sony Mobile Communications AB – Company Internal 57(59)

  • Page 58: Data Communication

    1.36 Data Communication 1.36.1 Data transfer via System Connector fails Check: Inspect the USB connector. Action: 1. If dirty or oxidized – clean the connector. 2. Replace Main PBA. 1288-9441 Rev 2  Sony Mobile Communications AB – Company Internal 58(59)

  • Page 59: Revision History

    Troubleshooting Guide (mech) Revision History Rev. Date Changes / Comments 2014-09-12 Initial release 2014-09-22 Added D6616 1288-9441 Rev 2  Sony Mobile Communications AB – Company Internal 59(59)

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