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7
Pre-Tech Support Checklist
Pre-Tech Support Checklist
If the following symptoms appear while using the product, check again.
It may not be a malfunction.
Symptom
The screen stays
y Check if the device connected to the monitor
blank or connection
supports DisplayPort Alternate Mode (DP Alt Mode)
is unstable.
and USB Power Delivery (USB PD).
y If the smartphone is not connected, connect the
USB-C™ cable to the monitor first and then connect
the smartphone.
The power does
y Check if you can properly connect the device to the
not turn on.
monitor using the USB-C™ cable that comes with
the monitor.
The monitor's
y This phenomenon occurs when the signal sent from
supported
the PC exceeds the horizontal or vertical frequency
frequency range
range. Refer to the Factory Mode settings and reset
has been exceeded.
the frequency.
The screen looks
y Setting the screen resolution to any other than the
unclear.
recommended (optimal) resolution may result in
blurry text or dimming, cropping, or tilting of the
screen. Use the recommended screen resolution
setting.
Screen burn-in
y Note that having a fixed screen on for an extended
remains even when
period of time may cause damage to the display and
power is off.
lead to screen burn-in.
y To use the monitor for a long time, use a
screensaver.
Cause and Solution
Symptom
There are spots on
y You may see a few pixel spots (red, green, blue,
the screen.
white, black) on the screen while using the monitor.
This is a normal phenomenon of an LCD screen. This
is unrelated to the monitor performance and is not
an abnormality.
I can't charge.
y Check if the adapter supports PD charging.
It is recommended to use a PD charger with 45 W
or higher.
Appendix
Product Specifications
Display
16 inch (40.6 cm) IPS LCD
Color Depth
16.7 million colors (8 bits)
Maximum
Resolution
Resolution
Recommended
Resolution
Display
Standard
DisplayPort Alternate Mode (DP Alt Mode)
Supported
Rated
Power
Power
Consumption
Cause and Solution
2560 x 1600 @ 60 Hz
2560 x 1600 @ 60 Hz
5 - 20 V 0 3.25 A
Operation mode: 8 W general
(factory default)*
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